Name: CandidPro
Rating: 4.8

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Lailani Groff ,

Even though I haven't continue my aligners I'm satisfied with the customer service to answer and solved my questions!

3 years ago

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SHANNON White Fernley, NV

It was easy to use online and had great instructions. Plus the caller Shayla F was great!!! Very pleasant!

3 years ago

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Sandra Jonesboro, AR

I like that I can do it all remotely. It saves time and money for me. Less time off to do these thing more I save..

3 years ago

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Helen Fernandez Los Angeles, CA

Morgan and Luke were great and patient throughout the entire process. My visit was super painless and thorough!

3 years ago

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Carlisle P Manhasset, NY

I had an excellent appointment at the NOMAD location. Molly was extremely informative and a pleasure to work with!

3 years ago

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Cyndi Snyder Syracuse, NY

Zou was so friendly and helpful! He made the process of purchasing my aligners at the sale price super easy.

3 years ago

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Kelly Hurley Bloomfield, NJ

Very informational. Was easy to follow and understand my treatment plan exactly. I look forward to starting my treatment plan.

3 years ago

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Mikaela niemasz-cavanagh Randolph, MA

The company has good customer service, however, after over a year of treatment, and a lot of movement in my teeth, I'm still not convinced that Candid actually works to straighten teeth.

3 years ago

Reply from CandidPro

Hi Mikaela. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Mar. 1st, 2021

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Fabio Ramirez Las Vegas, NV

Analisa Was very helpful and process was really great! And kind Hoping the best for my teeth Tahnk you!!

3 years ago

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Zachary Bonfilio San Antonio, TX

Service was very helpful and my representative was friendly and took care of all my needs in a timely manner.

3 years ago

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Erik English, IN

So far, my experience with Candid has been great. Candid has made my dream of having clean and straight teeth easy.

3 years ago

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rajiv Rockville, MD

It was easy to locate, really great professional staffs. Felt amazing, left no questions unanswered. Great service.

3 years ago

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CJ Rockville, MD

Excellent customer service from Leem and Lee in the Rockville office. Very friendly, knowledgeable and patient.

3 years ago

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Ben Rockville, MD

Came to the Rockville location...Saleem was great. Very courteous. He clearly and methodically explained the process.

3 years ago

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Nicholas Nortz ,

My representative Shilp was amazing! Super friendly and helpful. Definitely put my mind at ease. Thanks!

3 years ago

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JJ ,

Excellent consultation from Justin at Candid in Brooklyn. Very impressive knowledge & explanations of the process.

3 years ago

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Trace Durham San Antonio, TX

Great experience. Very easy and affordable. Patrick was extremely helpful and informative through the process.

3 years ago

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Olivia LaFlamme New Haven, CT

They’ve made it so easy for me to get the smile I wanted! Can’t wait to complete it and see the final results!!

3 years ago Edited September 14, 2021

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Lluvia Nakay ,

Super easy process and going through the process with Jared made everything even easier to understand.

3 years ago

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Nicole C. Malibu, CA

Corey was super thorough and explained everything with enthusiasm and clarity! Great experience with Candid so far.

3 years ago

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JocelyneKaboya Rockville, MD

Amazing, Salem at the Rockville location was very great and knowledgeable and made me feel so at ease. highly recommend

3 years ago

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John Washington, DC

Went to the Washington, DC location. Very relaxed environment, quick and easy process. Melanie was great!

3 years ago

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Tim Reedley, CA

Patrick was very personable and helpful in explaining the service and company, I am glad for his help

3 years ago

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Ashleigh Lisovich Dublin, OH

Patrick was very thorough and helpful during our call. I am so excited to get my aligners with Candid!

3 years ago

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Nicholas Weddington Norcross, GA

Patrick was awesome. He was very patient with me and helped me work out the logistics on how to finance my aligners.

3 years ago

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Emily Jackson Washington, DC

Jared did a great job walking me through all the options and answering my questions! Very excited about my aligners

3 years ago

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LA Evanson Rockville, MD

Very friendly and helpful. Quick and clear answers to my questions. Can’t wait for straighter teeth

3 years ago

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Christopher Henkel Annandale, VA

Very patient and descriptive consultant. Product’s affiliation with professional orthodontists is also a plus

3 years ago

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Lucas Perez Rockville, MD

Good experience so far and works well with college students to work out any pricing or payment issues

3 years ago

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Driss Baloul The Bronx, NY

I visited 50e 61st office and the quality of service is awesome with very cordial And professional staff

3 years ago

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Barbara Jean Fecich Sewickley, PA

Zou El A was friendly, helpful and wanted to answer all the questions I had. Gave me clear options and explanations.

3 years ago

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Priscilla Austin, TX

Great customer service, quality, and explained the process which made me feel comfortable / excited about starting!

3 years ago

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Brock Fehler Seattle, WA

Using Candid did straighten my teeth but completely screwed up my bite. I have now been trying to get it fixed with Candid for over two years. I have told them this since the first set of retainers and they can’t fix it. The additional three sets of retainers I am myself knew weren’t going to solve the problem. So frustrating!

3 years ago

Reply from CandidPro

Hi Brock. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Feb. 16th, 2021

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MBfly16 ,

Had a great experience here. All my questions were answered and more. They were really straight forward.

3 years ago Edited September 14, 2021

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K Blackmon Athens, GA

Zou with candid was very helpful! He was friendly and patient and resolved my issue quickly! Great job!!!

3 years ago

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Keisha Rockville, MD

My experience was very good Salem was awesome and very helpful and polite. I’m excited for my new smile 😊

3 years ago

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Julia De la Torre Waipahu, HI

Emma was super helpful and friendly and answered all the many questions I had about the treatment. Thanks!!

3 years ago

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Marissa Woodring ,

Josh was a great person to work with. Called to initiate the connection and set up a better time for the actual meeting

3 years ago

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Ania Ridgewood, NY

I love how accessible and affordable it is to get your teeth fixed! In our capitalistic country, this is a blessing!!

3 years ago

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Samantha Noveihed New York, NY

Kris was wonderful! He was very friendly and informative. Thank you so much! Can’t wait to get started.

3 years ago

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Amanda Mireles Upland, CA

Did an excellent job explaining everything and making sure I fully understood. Great customer service.

3 years ago

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Nic Hardcastle Omaha, NE

Patrick was great. Polite, humorous, clear & concise with the information about purchasing the product.

3 years ago

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Rafael Fernandez Nampa, ID

Excelent service, the person who attended me on the phone Patrick a very good person, I appreciate his patience.

3 years ago

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Ehsan Carvan Bay Shore, NY

Sarah M was very professional and patient. Sarah explained everything very well. Keep up the good work!

3 years ago

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Jan M. Salem, OR

Kris was very prompt in returning my call and resolved all my issues in a timely and professional manner.

3 years ago

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Daniela Barnegat, NJ

So far so good, and both phone reps we spoke with today for assistance were amazing. Thank you candid.

3 years ago

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Eduardo Correa New York, NY

So far it has been an easy and pleasant experience registering and consulting. Can’t wait to get my aligners.

3 years ago

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MB ,

Top of the line people and equipment. Very happy with my appointment and with how pricing and services were explained.

3 years ago

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Luis Franco Phoenix, AZ

So far ive had a great experience on the initial starter kit purchase, customer service was great and very helpful!

3 years ago

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yogi lynch Bartlesville, OK

Emma really sounded professional and knowledgeable. Great and easy to work with. Glad I started this process

3 years ago