Name: CandidPro
Rating: 4.8

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Patricia Powell The Bronx, NY

Very informal and affordable plans, I would embellish more on the generous customer service but you'll see for yourself. Also organized and well equipped with technology.

3 years ago

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Scott Harrisonburg, VA

Can I give them 0 stars? I had these aligners and they didn't work. They moved my teeth, but not in a healthy way. I was concerned because when I was done I had "black triangles" or gaps between the base of my teeth. They said I would just need to get them filled in. At a normal orthodontist, you will get your teeth shaved down so that the teeth can actually be touching instead of having a gap. The shaving also helps move your teeth the way they need to. My front, bottom tooth did not move like it should and my aligners just stopped fitting. . They told me to just keep wearing them until the end of my treatment to see if they would magically end up the way they were supposed to. It didn't work and when I was done, every time I would take my aligners out to eat, it hurt a lot to put them back in because my teeth were being pushed to places they didn't want to stay. I asked an ortho friend about the black triangles and he told me to come in to look at it. He told that I needed something more than just these aligners because they don't provide a method to actually grab your teeth. I have now had Invisalign for about 30 weeks. I have another 20 to go. 50 weeks to fix what candid did! But my teeth are comfortably moving too where they need to go now. Also, Candid never charged my insurance. Bad experience all around. Not worth the savings.

4 years ago

Reply from CandidPro

Hi Scott. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Oct. 23rd, 2020

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Verified Customer

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Diana Rosina

So far excellent results. I'm nearly half way done

3 years ago

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Chyrisse Bibai

User friendly and hopefully good results

3 years ago

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Laura

Great customer service and they deliver as promised.

3 years ago

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Lola

Easy process from start. Easy to follow plan.

3 years ago

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Anthony Brandt

Perfectly straighten my teeth, for a fraction of the price

4 years ago

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Mariela Calderon

Great at answering questions, prompt and complete

4 years ago

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Fabio Corbellini

Easy system from the beginning to the end

4 years ago

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Jessica

Great service ! Everything arrived on time no complaints !

4 years ago

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Denise Russell

this was a very easy process from start to finish

4 years ago

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Angel Araujo Byron, GA

Great price , fast results and friendly staff

4 years ago

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Barbara Menlo Park, CA

Everything was as I expected. My smile is great now.

4 years ago

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Alex Beam Churchville, NY

Great Customer Service, better than expected results.

4 years ago

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John Castro Los Angeles, CA

ease of use, customer service was great, affordable!

4 years ago

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Young Doucette Silver Spring, MD

Very affordable, easy to follow, and great results!

4 years ago

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Tiffany Statham, GA

My teeth are perfect. Customer service was always on point.

4 years ago

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Lindsay Ainsworth, IA

Candids process is simple and easy. Great process!

4 years ago

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Verified Customer

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Angela Fiona Chercasky

The allingers work super fast and great!

4 years ago

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Lenora

All items & quality delivered as promised.

4 years ago

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Big Joe Hayward, CA

i was promised a certin price but once i went thru the whole process it came out way higher

4 years ago

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Keegan Carter

Follow through was non existent. After months fighting to try and get refitting I ended up along my credit card company to reverse the charge.

4 years ago

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Matt P

helpful, fast, nice, knowledgeable, great attitude

4 years ago

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Eric

So far very pleased , still waiting for the next step

4 years ago

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Dave

Easy to understand instructions and support

4 years ago

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Keyes

Candid is a very responsive and a company that works!

4 years ago

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Savanna Mcpeek

Great idea and pricing just not a fan of how long the process takes

4 years ago

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Jake Del Rio

Product met all expectations for a great price.

4 years ago

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Verified Customer

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Lonny Coxs Creek, KY

Very easy process completed 100% in my home.

5 years ago

Reply from CandidPro

Hi Lonny! We're so happy you're happy with your new smile. Thanks for taking the time to share your experience with Candid.

Sep. 16th, 2019

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Dominic Natale Tampa, FL

Candid only wants your money. They are helpful and friendly until the last payment is made and then you are not important to them. I’ve tried working with customer care to further my treatment, as my teeth are still not straight, and they will not do anything further. They will not refund either.

2 years ago

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Gary Kliegman New York, NY

Liv & the whole Candid team we’re so warm and welcoming. They are true experts and my appointment was seamless!

2 years ago

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Kim Nelson San Francisco, CA

Very helpful and informative. Christian took his time to explain the process. I'm excited to work with Candid!

2 years ago

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Omotola Adeoye Plano, TX

Leo (from Dallas) is great! I had an awesome time getting at their location and the process was very informative.

2 years ago

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Christina Robinson Dallas, TX

Brian in the Dallas location made my experience very comfortable and reassuring my treatment plan worked out for me

3 years ago

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Richard Houston, TX

Breeya was great, walked me through everything and was patient with me during the scanning. Thank you!

3 years ago

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Catherine Byerly FL

Delightful. Very informative while still authentically personable staff. Financing options were very transparent.

3 years ago

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CasaHealthy by MariaFer MN

Xavier was amazing. Super helpful and patient. Took time to explain everything and answer all questions

3 years ago

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WDESBOUQUETS Orlando, FL

Andy from Candid got me approved for treatment and gave me a great discount. I couldn't be more happy.

3 years ago

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Big Foot Adventures Gretna, VA

Candid is an awesome company to use! They are always messaging me to make sure I’m comfortable or if I need help.

3 years ago

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Brian IL

Great to have good pricing, insurance coverage, easy process that takes advantage of apps and online.

3 years ago

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Sean Carnahan Dublin, OH

I was told a few years ago that I wouldn't be a candidate for clear aligners, so the fact that Candid was able to make it happen is just amazing!

3 years ago

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M.G. Cabrera Dallas, TX

Amber was amazing. Very knowledgeable and patient. She was very clear and always making sure I was comfortable.

3 years ago

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Kim Zucker Anaheim, CA

Very good, very clear person to talk and really good planning, just too a bit long to get things done

3 years ago

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Benjamin Holloway Dallas, TX

So far, an excellent experience. Good customer service and detailed yet simple instructions. -Benji

3 years ago

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Brittany Houston, TX

Fantastic and easy to do breeya was super nice and answered all my questions and was very informative!

3 years ago

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Damian Padilla Los Angeles, CA

Customer service was excellent. My experience was pleasant and the employees answered all my questions

3 years ago

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ML3 Concord, CA

Great professional help and educated with the process. Anh was a big help and had answers to all my questions

3 years ago

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Piper More Harrisburg, PA

Very easy to use, love how quick they look at my scans and provide feedback on how my teeth are progressing!

3 years ago

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Natalie Montecinos-Paredes Washington, DC

They are very professional and quick with everything. They explain well what you're doing and how it's going to be

3 years ago

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Justin Pittman Fort Worth, TX

Everyone was very friendly and helpful. I feel confident in my decision to use Candid after this experience.

3 years ago