Name: CandidPro
Rating: 4.8

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Daniel Taylor Southaven, MS

So far, the communication has been very thorough and friendly, leaving no questions about the services provided or how to proceed further.

3 years ago

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Kerry Piersig Palo Alto, CA

Super easy to follow. As a person with 30 years of orthodontic experience I find it nice that I don't feel the need to worry.

3 years ago

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Nell Block Chicago, IL

the employees are amazing here, they are personal and friendly and extremely helpful and patient. OMG shoutout to Diana C. and Avery !

3 years ago

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Rohan Alembla Ellicott City, MD

The staff was incredibly kind. The facility is amazing and the marketing approach in the office was very informative and interesting. Rockville, MD

3 years ago

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Luis Marquez Miami, FL

Patrick was very helpful and professional. I felt like I was in good hands with Candid. They covered all information perfectly!

3 years ago

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Azaria McWhorter Chicago, IL

My experience was excellent! I was able to come in on my day off and get my teeth diagnosed for treatment in under an hour.

3 years ago

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Tara ,

Share was wonderful and patient with me. She took the time to explain everything to me and answered all of my questions.

3 years ago

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Fahad Manhasset, NY

Very great place and the people who work at candid very professional I love it and definitely recommend this to other people

3 years ago

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wbd Columbia, MD

Great experience at the DC location. The staff was friendly and attentive. Great explanation of the product and process.

3 years ago

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Emily Alexandria, VA

I had a really great experience at the candid office in Fairfax! Everyone was super nice and the process was really quick and easy.

3 years ago

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Jill Rockville, MD

Rockville Office - Very good experience. Lee was very helpful and informative about explaining the whole process. Would recommend.

3 years ago

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Fauzia Khan San Jose, CA

Great staff at the San Jose office. Process was explained with good detail and safety protocols In place. Can’t wait to start treatment!

3 years ago

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Tony Lynnwood, WA

Haven’t finished my journey with candid, but so far the start has been very good. My coordinator Jared, is very helpful and does their job well

3 years ago

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Judah Van Zandt ,

I appreciate the attentiveness that all of the employees have shown so far. Everyone seems really invested in doing a good job.

3 years ago

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Rhina Aguilar Fort Lauderdale, FL

Patrick was great! Super helpful and very informative. Taking the time to walk me through the whole process was very much appreciated.

3 years ago

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Lexie Malam ,

So far my experience has been completely seamless. It gives me confidence that my future experience straightening my teeth will go well.

3 years ago

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Miguel.isaiah Riverside, CA

I had a great time, service was outstanding. Paola was very nice and understanding, very patient and considerate of my time.

3 years ago

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TSHIRA O ,

I like the communication and directions give with the kit. I was frustrated at first, but later got everything going fine.

3 years ago

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Nicole G ,

Trying to reach a human at candid is nearly impossible. I’ve spent hours waiting on hold or for a live chat. I’m on my 3rd revision and my teeth still aren’t straight. Everything takes months - getting your first set of aligners and then waiting for a revision set. My aligners have never been submitted to my insurance even though they’ve been given the information. Just go to a real orthodontist - you’ll be much happier.

3 years ago

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louis rosenfield Brooklyn, NY

Came to the upper east side location and worked with Brooke. She was very sweet and knowledgeable and made the experience super simple!

3 years ago

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Neema ,

Brie was amazing and kind. Everything went super smoothly and was done really equally. Everything is explained and all my questions were answered.

3 years ago

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Isabella Brooklyn, NY

I went to my initial appointment/3d scan at the UES location in Manhattan and Brooke was really attentive, kind, and answered all my inquiries.

3 years ago

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EmChiche ,

Perfect model so far. Really really good and i did research the other options. Freat customer service. Langston and Zou were both excellent.

3 years ago

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Nand Patel New York, NY

I was at the Upper East studio and Brook was the best. She was very detailed, friendly and it was just a perfect experience.

3 years ago

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Zoila Suarez Brooklyn, NY

Therin at 50 E 61 st was AMAZING! Great customer service and new her stuff! Thanks girl for helping me get on my smile ;)

3 years ago

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Jaclyn Jones Boise, ID

The whole process is pretty easy. The scanning process is so easy. It's nice to be able to complete this process in the comfort of my own home.

3 years ago

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grace New York, NY

Dan at the upper East side store was amazing! The process was so easy and the staff is so welcoming! I highly recommend!

3 years ago

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Viviana Morales Los Angeles, CA

I love how affordable this company is despite the fact that they have real professionals on board. I’m excited to get started on my treatment!

3 years ago

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Ryan Alexandria, VA

Went to the fairfax location, very well explained and the process was so easy! Looking forward to starting the process of straightening my teeth.

3 years ago

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Ruli San Bernardino, CA

I really appreciated the level of communication and attention to detail when going through the process of having my teeth scanned

3 years ago

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Rahul Washington, DC

Positives: Mission to make aligner affordable, use of consistent orthodontist monitoring, studio scanning rather than impressions.

3 years ago

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Athen Wade New York, NY

Brooke at the Upper East Side location was fantastic. She helped me a lot and made me feel comfortable. Great knowledge base

3 years ago

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Tony Washington, DC

Customer service is really good. The girls at the DC location were really nice and attentive I would recommend them any time

3 years ago Edited September 14, 2021

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Caroline Brooklyn, NY

I love how clean everything was! Brooke was great. They talk you through everything and answer any question you could possibly have

3 years ago

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Madelyn Carpentier Minneapolis, MN

My treatment coordinator, Shayla F, is very informative and personable! I look forward to working with her in the future for the duration of my care.

3 years ago

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Kacey Roman Brooklyn, NY

Costumer service is very good and they give a very detailed explanation. Would highly recommend. Also very affordable compared to other competitors.

3 years ago

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Dominique Smith Philadelphia, PA

Shayla has been such a pleasure! She’s so patient and sweet. She made this process such a breeze for me, and I can’t wait to start my journey!

3 years ago

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Karen Hayden, ID

So far (2 months into the process), all the instructions have been easy to follow, the results as expected, and the customer service is fantastic.

3 years ago Edited September 14, 2021

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Heather W Sacramento, CA

Just go to an orthodontist. Customer service is basically nonexistent, it takes forever to get ahold of anyone and even then you’re always talking to someone different so you have to explain your situation over and over again. Even after following instructions and wearing my aligners for longer than 2 weeks each my teeth are not straight. About to look into starting my third round of refinements however this time they want me to pay extra for remote monitoring which was not even an option when I started my treatment over 2 years ago.

3 years ago

Reply from CandidPro

Hi Heather. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly.

Mar. 22nd, 2021

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Mikhail Kolitwenzew Waynesboro, VA

Customer service is very good and I find they are serious about the way they try to straighten teeth. Professional company to work with.

3 years ago

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Nyallah New York, NY

Molly at the Nomad location was amazing! She really helped me and gave me the answers to all my questions. I had a great time and loved every minute.

3 years ago

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Alyssa Seattle, WA

I enjoy the ease of access and affordability! Everyone I’ve talked to has been quick to respond and wonderful to work with

3 years ago

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Christian Murillo Caldwell, NJ

Can see and feel the difference with my teeth/smile. Very satisfied with my Candid experience. Can't wait for the final result!

3 years ago

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Chloe New York, NY

My experience with Doquan and the rest of the Candid staff was incredibly professional and seamless. Can’t wait to start treatment!

3 years ago

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Adriana Facchina Fort Worth, TX

I had my overview meeting with Emma D.! She was super helpful and information. She answered all of my questions regarding me treatment.

3 years ago

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Jonette Ostrom Gaylord, MI

The lady I did my consultation with was awesome and very detailed she answered all my questions without me having to ask!

3 years ago

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Steven Peoples Alexandria, VA

Very professional. All questions were answered. The young lady who did my assessment was very knowledgeable. I feel like I’m getting a lot for my money.

3 years ago

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Esther Estrella Brooklyn, NY

Everyone was super nice and helpful!! Therin was such a lovely care specialist and was so detailed and careful :)) 10/10 definitely recommend

3 years ago

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Emily Cones-browne New York, NY

Such a positive experience! Shery walked me through everything and was very friendly. I’ll definitely be recommending to friends.

3 years ago

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Elliott Cruz Riverside, CA

The tooth scan is fun to watch. It's pretty fun with the cheek expander too. Also, they give you clear and concise information about your treatment

3 years ago