Name: CandidPro
Rating: 4.8

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Verified Customer

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Kathy Medeiros American Canyon, CA

The service was easy, very clear process and the results were great

5 years ago

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Matthew Tribou Boston, MA

Great service in the store. Very professional and comfortable process.

5 years ago

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Christopher Rodas Los Angeles, CA

It was great, and it only took me 6 month to straighten my teeth

5 years ago

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Daniel Saccani

Aligners are not comfortable on the gums and it has nothing to do with the pressure on the teeth. Poor overall design

5 years ago

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Diane Tiefenthal

Informative and efficient. Let me know every step that is being taken.

5 years ago

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Amanda

Easy and inexpensive. My teeth are as expected after my treatment.

5 years ago

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Justin

Great communication and expectations that's all, please let me pass

5 years ago

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Tara Stradley

My teeth are not much straighter and I''m not happy about having to buy retainers every 6 months. The retainers at the end was the main reason I did this!

5 years ago

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Shari Braun

It was easy to follow and great results in less time and cheaper than braces

5 years ago

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Ruta Jones

Great customer service, great price, excellent response time

5 years ago

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Wendy Fauver Castle Dale, UT

Always great customer care. Prompt attention to questions and needs

6 years ago

Reply from CandidPro

Hi Wendy! We're so happy you're pleased with our support team. We'll be sure to pass that along! Thanks for taking the time to share your experience of working with us.

Sep. 16th, 2019

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Hope Frankfurt am Main, HE

My treatment has been moving on well and payments is less compared to services providers. It works with insurance providers to reduce costs.

1 year ago Edited February 1, 2024

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Scf

I was given 6 month treatment plan but it turned into an over 2 year plan Treatment plan. My teeth are better but are not straight. Huge lack of follow through by employees. When I let them know, my teeth still were not straight after my 2nd set of refinements, they told me they are done working with me, and they won't provide anymore service. No more discussion. They do not honor their guarantee and their ortho's seem to be the bottom of the barrel. I spent around $2000 with this company.

2 years ago

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Anya Mayr Denver, CO

As soon as they get paid, they stop caring. I did 10 months of alignments and my teeth were not fixed, so I had to PAY AN EXTRA $400 for refinements. After 5 months of refinements my teeth were STILL not fixed, and when I told them I needed another set of refinements they said I was "not eligible," and offered no alternate solutions. In the end, I ended up paying $2400 and my teeth are still not fixed. Customer service is absolutely terrible, their files are all messed up and they can't keep track of your case, and you'll end up throwing your money away. DO NOT USE CANDID!!!!

2 years ago

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Emily Rio Rancho, NM

I have been with Candid since they began in 2018. I finished THIRD re-do alignment treatment and was told I had up to six months to talk to them about it. Since these convos were mostly over the phone, I can’t “prove” to them that they promised to helped me. My teeth have been chipping and I’ve been getting hairline fractures due to their treatment plan. I even had to pay extra to be reviewed by an orthodontist who didn’t do ANYTHING. I’d never recommend this company to anyone. I loved the people I’ve talked to, but today I was pretty much shut down.

2 years ago

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lisa miller Vero Beach, FL

No reply from any emails. I contacted them due to having to see an orthodontist who informed me that this treatment being unmonitored in an office has damaged my roots and gums. They fail to inform you that this process can shorten the roots resulting in needing a root canal. I have been telling Candid this and my tray they want me to move in did not fit!!!! No reply at all!! yes this is a quick fix, however it may cause damage. I am now looking at $9000 to repair damage by this treatment

3 years ago

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Andrew Kurkowski Savage, MN

They "GUARANTEE" a perfect smile but DON'T DELIVER. I've been using the treatments for almost three years now when they initially promised me a nine-month program. They are now telling me that I have to pay $400 more to continue with refinements. Very unsatisfied with this company's customer service and product. If you're thinking about using them, DON'T DO IT! Pay the extra to use Invisalign and actually get the results you want.

3 years ago

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Margaret Campbell Orlando, FL

It has been great and Jonnie has been a pleasure to work with as she educated me on a few things that was not shared at the onset of my treatment.

3 years ago

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C Cooper Berlin, NJ

As of right now I'm still in treatment, 18 months so far. I'll be on my 4th set soon. I'm very unhappy with the results. My teeth looks so much worse than when I finished my 1st treatment. I had 1 tooth that I wanted moved more after the first treatment. I've had 2 refinements, going on a 3rd, since then and my teeth right now look like a *before* in a before and after photo. All of my side teeth are completely out of alignment and some are pushed lower into my gums. All I needed was 1 tooth to straighten out but what I got was all of my teeth moved, in a bad way! Not happy at all!

3 years ago

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Angela Baron MN

Xavier was very informational, professional, and provided all the details necessary to make me feel comfortable with my decision.

4 years ago

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Chaas Gantt Cape Coral, FL

It was a great experience! Edith was very friendly, warm and welcoming. Also, made me laugh several times which enhanced the fun of the experience.

4 years ago

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Jessica Gonzalez Belleview, FL

I absolutely love everything about candid!! From the very nice and friendly ladies to the quick text responses!! Thank you for this program!

4 years ago

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emmi chen Austin, TX

The staff were friendly and informative. The process to set up the aligners was very easy. Excited to get my teeth fixed!

4 years ago

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Hope Decker Longmont, CO

Zou was incredibly helpful. He had an answer to all of my questions and made the process super easy. Very grateful for hun time and to Candid

4 years ago

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Chris Wright

So far, so good! Andy S was very professional and informative. Gave me all of necessary info and answered all of my questions and concerns.

4 years ago

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Rachel McNeil New York, NY

Thorough and awesome service. There was an absolute doll. Very excellent customer service and explain the entire process very well.

4 years ago

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Guillermo Cuevas Baltimore, MD

It is very affordable and simple. The staff are also very knowledgeable and explain the procedures, pricing, and contents in detail.

4 years ago

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Kayla Rodriguez New York, NY

Had an amazing experience today! Brooke did a great job. Felt super comfortable with my experience and i’m very excited to start.

4 years ago

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Francis Dallas, TX

Karrington @ Dallas Studio is amazing she answered all my questions and concerns, she made me feel comfortable on the whole process.

4 years ago

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Destinee Perry-Jackson Denver, CO

Tawni was AMAZING!!! The crew were very understanding, informative and welcoming, I’m going to tell everyone I can about Candid!

4 years ago

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Arron Hall Washington, DC

4 years ago

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Amanda Rostron Brunswick, GA

Kind and very effective. I asked for monthly reminders and they followed up as so. Never pushy, happy to help when I was ready to purchase my kit.

4 years ago

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Kevin Daniels, Sr. Houston, TX

Technician was absolutely wonderful. Tatiana was very knowledgeable and professional. Ten times better than my visit to smile direct club

4 years ago

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Luis sanchez Sacramento, CA

Great service! Definitely recommend someone. Answered all questions . Eddy was great! Also the other staff very friendly and welcoming!

4 years ago

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carissa yost Sioux City, IA

So far everything has been super easy! I like that someone is always reaching out and I really enjoy being able to talk to real people!

4 years ago

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Chantel Bravo Tampa, FL

Services like the ones you provide make me feel like I’m really in the future. Fixing my teeth used to feel so out of reach.

4 years ago

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Vinod Kurian Jacob Los Angeles, CA

The staff at candid were extremely nice and the experience was really great! They were pretty informed about the processes and used the latest tech.

4 years ago

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The Gross Family Vlog Hollywood, FL

Love it so much , I have been wearing my Aligners for about 2 months and I already see my teeth getting straight and so much whiter

4 years ago

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ken Oakland, CA

Isabel was absolutely fabulous!!! She made me feel so comfortable about showing my wonky teeth, I truly recommend this experience.

4 years ago

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Amanda V Los Angeles, CA

The office was clean and friendly. I needed to brush my teeth when I arrived and I was offered a brush kit. Everything was streamlined and easy.

4 years ago

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Sheryl Bowanko Riverview, FL

Sam was very professional and well I formed to answer all my questions and make me feel comfortable to try this procedure.

4 years ago

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Tiffany Martinez Houston, TX

Tatiana was funny and very professional and helped me understand the process. I will come back with my son and refer other people as well.

4 years ago

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vbdhghg gfsdfj Orlando, FL

communication skills on point , i love how they work with me , everything is understandable, the price is amazing ..and everything is done FAST ...

4 years ago

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osa Fremont, CA

My first experience was great. Marco and Alex were very nice and helpful in discussing what I wanted out of the treatment process.

4 years ago

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J R TX

Very welcoming experience! They checked in often to make sure any questions I had were answered and were very understanding.

4 years ago

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J Adventures Houston, TX

I had an amazing experience Tatiana made my visit so please y and explained everything thoroughly I’m so excited to start this adventure

4 years ago

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Khang Le Tampa, FL

I had a wonderful meeting with specialist Raisa today. She was helpful and offers me with many treatment plans for my case.

4 years ago

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Crystal Makle Rockville, MD

Lee at the Rockville office was very friendly, informative and helpful. He thoroughly explained everything and answered every question I had.

4 years ago

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cheryboyzz productionz Miami, FL

Xavier was a great Help me thru out my visit today at candid it was wonderful and everything fell thru nicely perfect smile on the way😁

4 years ago

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Marlon Christian Houston, TX

Tinesha was excellent. She was thorough & knowledgeable about the process. I appreciate interacting with employees like her. Great Job Tinesha.

4 years ago