Name: CandidPro
Rating: 4.8

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Jessica Dick Española, NM

I have not started treatment, but the starter kit process was made easy and the staff is supportive. So far so good! I cannot wait to see my new smile.

3 years ago Edited September 14, 2021

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Colt Lacovara ,

My phone call with the agent was very beneficial. He seemed extremely knowledgeable and answered all my questions to the fullest extent! Very satisfied

3 years ago

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Kelly Bachovchin Boston, MA

So far so good. I’m happy that they have actual orthodontists involved in the process and how easy it was to get started. The review of the process was great.

3 years ago

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Brooke Rockford, MI

Wonderful so far. Patrick was great during my consultation. Short and sweet. He even offered a discount for the whitening offer that was too good to pass up

3 years ago

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abdul-kudus chiibu , PA

Met Mollie at nomad for initial scans and walkthrough of the treatment process. She was patient with explaining stuff and I feel optimistic about the process.

3 years ago

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Rebecca Luna , CO

Everyone was nice, things were explained really well, and just supportive the whole time. Recommend for all those looking for lovely teeth. Much thanks to everyone!

3 years ago

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Melissa W Lyndhurst, NJ

I am beyond displeased and disgusted with candid. After being treated by them for close to a year now (original treatment plan was about 6 months).I now have a bite issue which I did not have before. It's very hard to get in touch with anyone, as far as an actual orthodontist. I am shocked and surprised that the orthodontist who was following my case did not catch that a bite problem was developing... receiving the same cookie-cutter answers each time from the "orthodontist " during my scans. The staff and customer service are nice and the orthodontist whom I spoke to Via virtual chat was also nice, but until I receive a solution to my problem and quality care they get Zero stars. I strongly do not recommend

3 years ago

Reply from CandidPro

Hi Melissa. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Feb. 16th, 2021

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Taylor Fitzgerald Oakland Gardens, NY

Sarah M was so helpful and insightful! I am so excited to get started on my teeth, which I have been putting off for YEARS. Thank you, Candid, for making it so easy.

3 years ago

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Hanan Sherka Seattle, WA

Customer support is very kind clear and supportive, and the steps and instructions are easy to follow. Also cost less than traditional braces and take very little time!

3 years ago

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Anthonny Newark, NJ

Upper east side was an amazing experience. Very kind and helpful people. Explaining products very good for me to understand. I will recommend people to come here!!!

3 years ago

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Fernando Esquivel Chicago, IL

I came to candid expecting the best service and I got the best service. Thanks to Hope I was able to feel even more confident in my treatment plan with Candid.

3 years ago

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Monique Stevenson Upper Darby, PA

My experience with Candid was very helpful and I'm looking forward to having the best smile for me. Thank you Shayla for your help you were very patient and knowledgeable.

3 years ago

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Katelan ,

She answered all of my questions, helped me with applying, and even allowed me to vent about previous experiences with aligner services! Thanks so much Sarah!

3 years ago

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Janie Hendrickson New York, NY

I highly recommend Candid to anyone needing orthodontic care. The scan was so seamless and employees are all so friendly. I would come to the Candid office just to hang out!

3 years ago

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Jazlyn Galloway Kennewick, WA

After being refused by Smile Direct I found Candid and in no time I was on the path from super crowed bottom since I was a kid to straight teeth within 4 mths 😳😁🥰

3 years ago

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Joseph Gansert ,

Really enjoyed the entire process of getting the alligners. The staff was very friendly and professional. There was no hard selling and they were very open to any questions.

3 years ago

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Alicia Washington, DC

My care specialist was very knowledgeable and took the time to answer all of my questions. The scans don’t take long but it didn’t feel like a rushed process either.

3 years ago

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Todd Slaten Casa Grande, AZ

Early in the process, Candid has been spectacular! Customer service has been more than what you would expect. Very responsive and sensitive to issues when they arise.

3 years ago

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Juliette Ortega Palos Verdes Estates, CA

3 years ago

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Hana Hosick Springfield, MO

Candid was thorough in explaining the process, the payment, and the details about my treatment plan. Candid gave me peace of mind and the confidence to trust them with my smile.

3 years ago

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Elizabeth Acosta , FL

I haven't had the best experience ... my treatment will be going over a year ... they messed up my second treatment plan and had to wait even longer , I had to tell them exactly what was the positions of my teeth and things that needed to b fixed.

3 years ago

Reply from CandidPro

Hi Elizabeth. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Feb. 16th, 2021

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Paige ,

I love how patient Shayla was during this process! She was understanding about my financial situation and worked with me to be able to time it perfectly!

3 years ago

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Andrea Duran Miami, FL

Josh was amazing from start to finish! He was clear & concise, answered all my questions, gave great advice on which plan to choose & simply great to talk to.

3 years ago

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Stephanie Indianapolis, IN

The customer service with Patrick was excellent. He called me back a few times like I asked and we finally got everything ordered. Excited to have white and straight teeth!

3 years ago

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Nancy Sandoval Brookfield, IL

Dealing with Shayla F was such a pleasure. She was kind and thorough. And that’s something I really appreciate, especially when buying something I have never tried before.

3 years ago

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Sarah p Brooklyn, NY

Had a great customer service experience speaking with Josh, a treatment coordinator who answered all my questions in depth when I got the treatment plan results.

3 years ago

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Tracy Hamilton Temple Hills, MD

So far so good! I spoke with Chris today and he assisted me in setting up a payment plan and assured me that if things don’t go as planned I can cancel and be refunded.

3 years ago

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dylanstmartin Bay City, MI

Very satisfied customer! Shilp did a great job answering all my questions and making sure I was able to get through the online applications worry free and no problems.

3 years ago

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JP Queens Village, NY

Please do yourself a favor. DO NOT go with this company. Also, how do I give this company no star? I have finished my treatment about three months ago. Indeed, I've already noticed something wasn't right during the treatment. I felt like my teeth weren't shifting the way supposed to be toward to the last few steps. I contacted to Candid the whole time and they kept telling me to keep wearing aligners, using chewies to ensure new aligners are fitting snug. Soon I finished the treatment, I called and told them that my teeth aren’t straighten, adjusted correctly. They asked me to send them 13 photos of my teeth. No responses after a week, so I called them up and checked the status, the representative told me that the orthodontist couldn’t review my teeth because the photos weren’t clear. Okay, so why no one has reached out to me? I immediately made an appointment to go to a studio to do a second scan. After two weeks waiting, no calls, no follow-up emails. I called them and they told me that my case is being review under the orthodontists and would take a week and two to receive an email from the orthodontist. Three weeks, four weeks, has passed and haven’t heard from them. I had no patience left so I signed in and chatted this time and here you go again that my case is “under review”. I really don’t know why taking the orthodontists so long to review my case. The person I chatted with suggested if I wanted to speak with a care manager to address the issue. Absolutely. The care manager I chatted with told me that they have a system issue. Wow. Amazing! A new reason that my case is not being reviewed whatsoever. However, he was nice and said he would escalate the case to the orthodontists and the team. A week after I got an email told me that my case is being reviewed and should receive an email. Three weeks has passed, I received an email yesterday and asked me to two questions: when will I go to have a regular dental cleaning and need to take X-rays of my teeth. I don’t know why they need me to take X-ray. Whatever the reasons they told me is doesn’t make any senses. They told me in order to move forward to have a refinement done I would need to provide X-rays. I am very upset and very disappointed with Candid. I expected to have perfect teeth in August and now I still have to wear the retainer for 22 hours daily until I don’t know when. Seven months treatment might ends up to one year. I think Candid might be good for people with minor problems. Also if you notice something is not right during the treatment, your problems more likely will not be fixed.

3 years ago

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Sebastian Lysén ,

Be aware! Once you are done with your final step they will have a survey asking about your satisfaction. If you, like me, are missing the expected results (my teeth are still moving back when I take my retainers out for a few hours) they won't call to make sure you know that they have a (!) 30 DAY window to get continous steps of treatment for FREE. I was told this when I was about to go in to a phase two because of the bad result from the first year(!) of treatment. Now my choice is to keep wearing the final step of my first phase to hope my teeth one day will stop moving and stop aching with time, OR to pay a new price of $800. (?!?!) I mean, I don't mind paying $100 per new retainer like I will do every six months anyways to renew my night time retianer- but to upcharge a few steps extra to $800 is just insane- WHEN I COULD HAVE GOTTEN THEM FOR FREE my first 30 days but none cared to checkup on my progress even though I submitted a survey stating this. I really wish I could say only good things about Candid Co. But to deny people a reasonably priced followup treatment to their customers who already spent thousands of dollars in belief of showcased results- in the midst of a pandemic year when jobs are out the window, and make them feel left to the choice of having loose teeth....? Yea, no. Not today. But good luck if you go with Candid!

4 years ago

Reply from CandidPro

Hi Sebastian. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Oct. 20th, 2020

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Lindsay Chevy Chase, MD

I’m now on my 6th month with only 4 slingers remaining and have seen 0 difference in my teeth. The notes from my Candid orthodontist can’t actually be real because they are literally the same almost word for word each month. Telling me use my chewies which I do and wear for 22 hours a day which I do. Mine fit snug for one day before loosening up and feeling like they are accomplishing nothing. Waste of $2,000 in my opinion.

4 years ago

Reply from CandidPro

Hi Lindsay. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Oct. 27th, 2020

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Mark Hild Phoenix, AZ

I have been wearing them as specified and after 1 year my teeth are not much better. When I contacted them they asked for pictures. I had to retake and Email the pictures 6 times before they were satisfied. Then they asked for a dental health update form to be filled out. After weeks and many Emails sent to them with the info they required, I was informed they would do nothing until I went in for a cleaning. It has been 18 months since my last cleaning and I don't know when I will be able to get in due to the pandemic. I don't understand why the lack of a recent cleaning has anything to do with them fixing the problem they made. I was also informed I was to continue to wear the last set of aligners in the series . I have already been wearing the last set for 3 months. It will more then likely be another 3 months before they would get me a new aligners . I feel this last set is already worn out and there is no way it will last several more months. I also feel it too is becoming detrimental to my teeth straightening. I feel that they got my money and are doing everything they can to get me to give up and go away.. I strongly do not recommend them Update as of 08/04/2020 Candid has reached out to me about a solution to the current impasse. I have called them 4 times so far and have been unsuccessful reaching any one . I will keep this site updated on the progress if any.

4 years ago Edited September 14, 2021

Reply from CandidPro

Hi Mark. Thank you for your feedback. We always want you to get the best possible care. That's why we require high quality, clear diagnostic photos to be considered for additional aligners. Even after the start of the treatment, if you haven't been to the dentist recently, our orthodontists require that your primary oral care needs be addressed. A dentist has to make sure you don't currently have any cavities or decay and that your gums are healthy enough for continued orthodontic teeth movement. While we understand your frustration, especially at this time, we take pride in partnering with our network of orthodontists to maintain a high standard of care. We hope you are able to schedule a dental visit soon. We've also sent you a private reply to follow up directly.

Jul. 27th, 2020

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Amanda Pyle ,

I have gotten nowhere with Candid. Their aligners are defective, they have TERRIBLE customer service (two weeks to respond to calls or emails) and they won't help at all. I followed all of the recommendations, wore them 22hrs a day despite the terrible lisp and pain, and now they won't help me with aligners that actually fit! Their defective product won't straighten the teeth that their defective manufacture don't cover, and they don't fit at all. I wanted straighter teeth for my upcoming wedding, and now I not only still have crooked teeth but an additional $2k gone. Do not, whatever you do, use Candid!

4 years ago

Reply from CandidPro

Hi Amanda. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. However, our customer care team is available at 1-844-295-6915 or via LiveChat. We do contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Mar. 11th, 2020

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Alecs Lund Gig Harbor, WA

Just finished their “treatment plan”. First things first, my teeth aren’t completely straightened and my bite is definitely not fixed. I started with Candid to fix some minor alignment issues and teeth clinching together. After about step 6 of 16, I noticed that my aligners weren’t fitting correctly. Brought this to their attention and they advised that I go back until they fit snug, and continue until the next step fits. Long story short, they didn’t fit right from that point on and all they kept telling me was to keep moving back steps. After the full treatment period, I knew that they messed up my plan and I didn’t want to go through all this hassle again... I mean.... I just wore these annoying aligners for 8 months.... I wasn’t trying to go for 16. I asked for some sort of refund and all they will try and do is fix your plan and get you new aligners. Why would I trust you to make correct ones if you botched the initial ones? On top of all of this, their customer service is a joke. Each time you contact them, you get an entirely new person responding where you have to reexplain the issue. Go somewhere else.

4 years ago

Reply from CandidPro

Hi Alecs, I'm sorry for the frustration you experienced while going through treatment. Glad to hear that one of our active care members was able to get in touch with you yesterday. Looking forward to getting you back on track!

Dec. 5th, 2019

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Amy Columbus, OH

I think this is an example of a company that grew too big, too fast. I've been using Candid for about 6 months now - my total treatment time was supposed to be 10 months. I ran into a problem with my number 11 aligner fitting and that's where the nightmare begins. If you sail through the treatment with no problems, then Candid will probably work well for you. BUT - if you have ANY issues - which inevitability will come up with any type of treatment plan- then good luck getting anyone to help you! I've been stuck in this same set of aligners for over 2 months now trying to get an answer on what to do next - their customer support is terrible and there is no coordination of care - you get a different person every time you call who will be clueless about your case. I'm very much starting to doubt that any actual orthodontists work there - I think it may be just some guys with a 3D printer in their basement and then a bunch of minimum wage workers answering the phones. I would not recommend this company and very much regret handing over almost $2K of my hard earned money to them!

5 years ago

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Lars Chestertown, MD

Candid provided me with a treatment that straightened my crowded lower teeth. Their retainers are so much better than the wire retainers I had (but never wore) growing up!

5 years ago Edited September 14, 2021

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Cam Hall Richmond, VA

I really wanted to finish my treatment with Candid, but they were so, so aggressive with their messaging. They aggressively try to get you to schedule your first scan, pester you not to cancel, and after you scan they pester you to confirm and start your treatment - all RELENTLESSLY. I started the process and tried to get HSA redemption, and Candid kept billing despite me struggling to figure confirmation and billing (their confirmation bills aren't clear enough for HSA, apparently). They have great marketing, but their customer service seems very transactional.

2 years ago

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Erik Lewis Atlanta, GA

We tried these with my oldest daughter after a bad experience with another aligner. Our dentist thought they would be slower and cause her less pain. It took 6 months but the results were worth it.

2 years ago

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Annie Ballew

Shab was very helpful and gave us a lot of information on how everything worked! She was very nice throughout the treatment and I didn't have any problems at all! Love this place!!

2 years ago

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Dawn N Thatcher, AZ

I'm finishing up my teeth straightening with Candidco. It's been a great experience. All the trays sent up front and if anything is wrong, it's quickly corrected. I highly recommend them. It's been a great start to finish.

4 years ago

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Verified Customer

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Brendon

I'm not done with my treatment but it's fairly simple and it seems to be working well

3 years ago

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Verified Customer

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Shannon Thompson

Very simple to use and great communication! Results are awesome so far!

3 years ago

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Verified Customer

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Lawrence Lai

Good service, good instructions, product seems to be working

3 years ago

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Verified Customer

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Kelly Haley

Candid made it so easy and provided everything for fast, efficient treatment.

3 years ago

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Verified Customer

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Jorge Arizmendi

Great customer service and great quality of product. Better than smile direct

3 years ago

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Verified Customer

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David Tolbert

I’m so happy with my teeth they are amazing and candid was so easy

4 years ago Edited January 10, 2024

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Verified Customer

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LaVerne

Candid provided exceptional treatment plans and service just as described.

4 years ago

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Verified Customer

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Greg Robin

My teeth are very much improved from when I started. Expectations met!!!

4 years ago

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Verified Customer

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Caitlyn Moran Sidney, MT

It was an amazing experience to get straight and whiter teeth.

4 years ago

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Verified Customer

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Cheri Dadeville, AL

Was a wonderful experience! I now have straight teeth again!

4 years ago