Name: CandidPro
Rating: 4.8

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Kristen Rock Los Angeles, CA

Such a wonderful experience! Everything was explained very thoroughly and straight forward. Everyone was so kind and helpful!

3 years ago

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Christopher Vega ,

Staff is really great and show passionate to the job they do. Nice welcoming and great service. I’d definitely recommend Candid.

3 years ago

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Andrew Rockville, MD

I had a good experience at the Candid Rockville location. The process was straightforward and cost effective when compared to other solutions

3 years ago

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Carlos Letelier Hicksville, NY

It’s been great since the start! Awesome customer service! Great system in regards to the monitoring and available experts when need it !

3 years ago

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Curt Duluth, GA

Corey was very detailed and professional with my consultation call. He helped put my mind at ease with answering all of my questions and concerns!

3 years ago

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Leah Klatt Camptonville, CA

Candid has been very straightforward, supportive and easy to use. Cory V. was very helpful on the phone and answered all of my questions.

3 years ago

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StephC ,

Was pleasantly surprised when I got a call to schedule a consultation and have all my questions answered. Shilp was great.

3 years ago

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Laura Washington, DC

Mel was absolutely great! Washington, DC location is so chic and everyone is very informative. Can’t wait to get my aligners.

3 years ago

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Kathleen Montpelier, VT

BOSTON STUDIO: great friendly staff. Karina did a great job. It was fast, easy and overall quite pleasant. Plus, the studio felt safe and clean.

3 years ago

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Anita H. Rockville, MD

Very friendly staff and professional. Came to the Rockville location in MD and definitely felt in good hands with Xoshelt 10/10

3 years ago

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Shane Ehrich Slatington, PA

It was great! Shayla was very knowledgeable and willing to help with any questions I had. She made me excited and ready for my new smile!

3 years ago

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Carmella Abish North Hollywood, CA

Great experience! Morgan explained everything and it seems super easy and super affordable. Can’t wait to get started.

3 years ago

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Camila Sanchez ,

The upper east side was súper helpful and informative. Very welcoming and nice office. Would definitely recommend it base on my first time here.

3 years ago

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Sidney Grant , OK

It was very easy to setup and get started from the online application to the phone convo with Jared for the finish! Very pleased!

3 years ago

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JR Queensbury, NY

The ease of the entire experience. Super user friendly, customer care is on point if not above and beyond. Always finds a way to solve any issues.

3 years ago

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Heather Washington, DC

Melanie at the DC studio was very helpful in getting me set up and explaining the entire process and answering all my questions!

3 years ago

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Katelyn Faught Columbia, SC

Sarah M was great and worked everything out for me to get financial approval for the aligners and I can’t be more happy with her customer service.

3 years ago

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Heath Wakefield Lubbock, TX

My coordinator/ costumer service rep did a great job of reaching out to offer me a discount and explained all of my options. Much appreciated!

3 years ago

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Marjorie ,

I found a great support team in site. Ready to answer all your questions while allowing you to make your own voices/decisions.

3 years ago

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Zip Gab Virginia Beach, VA

Sarah was extremely friendly and informative during our call. The process itself was really straightforward and simple to do.

3 years ago

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Emily Morphitis ,

Thorough meeting and scan, Kyle made me feel extremely comfortable and at ease, which considering how self conscious I am about my smile was amazing!

3 years ago

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Savanna Gonzales Augusta, GA

The customer service and communication from Candid has been stellar. Super easy to follow and help is there whenever you need it

3 years ago

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Emma-Laurentine Passe-Carlus Ammon, ID

Candid was great customer service and the people are so friendly and patient. They closely monitor your teeth and make sure that everything is okay.

3 years ago

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Nancy L. Rockville, MD

I had an amazing experience at the Rockville, Maryland location! The process was quick and very insightful. I can’t wait to get started!!

3 years ago

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Alejandra Washington, DC

Everything went great. Melanie is very professional. COVID prevention guidelines were very well implemented . Thank you,!

3 years ago

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Blaine Cummins Brooklyn, NY

So amazing the staff is very friendly they really know their stuff! Langston did my scans and is such a professional! Can’t wait to get started!

3 years ago

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Felix Castro Charlotte, NC

Never had anyone followup with me or review my progress my first 15ish aligners when I paid $1800. Had to order another $800 customization with remote viewing/ progress. Teeth moved slightly during the first aligners, but not what their visuals showed. Asked for a credit and they said I have to ask for that during the beginning. i'm now trying my 2nd set and it's taking over 2 months. Not happy at all.

3 years ago

Reply from CandidPro

Hi Felix. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jan. 28th, 2021

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Patricia Sutcliffe Springfield, VA

I'm in my 2nd month. The response from real orthodontists is timely and reassuring. The aligners are less debilitating than I expected.

3 years ago Edited September 14, 2021

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Kristina Fuentes Hilo, HI

3 years ago

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Tina Honea Lake Charles, LA

I have the confidence to smile like I have never had before in my life. I’m so glad I did my research and decided on Candid.

3 years ago

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Derek Brookens Pittsburgh, PA

Loved the 3D rendering and customer support! Never felt pressured to buy like other competitors. Candid focused on quality in all aspects.

3 years ago

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Leticia Rockwall, TX

Im excited to use candid especially after having the information I need on how the process works. It really put my mind at ease!

3 years ago

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John Simcox Baltimore, MD

Fantastic, well structured company. I'm glad something like this exists. Also Shilp called me today and gave me a discount! Super great guy.

3 years ago

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Candace Gray Richland, MO

So far I’ve only done the financial portion but Emma was so patient and helpful! She answered all my questions and was not pushy at all which I love!

3 years ago

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Tia Gardnet ,

Josh has done a great job with helping me with everything. He has great customer service and very helpful. Y’all are lucky to have him.

3 years ago

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Joangelr2013 New York, NY

Professionals and great customers service Marcom was nice explaining everything I was wondering about my soon starting process

3 years ago

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Chloe Massman ,

breeya was amazing for the consult ! Super excited for my aligners ! Happy I chose candid after researching the best company

3 years ago

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Shawn Henderson , UT

3 years ago

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Vanessa Richardson, TX

It was a simple process which I appreciate. Most of the teeth conformed to the projections. The ones that did not are disappointing and my two front teeth feel loose for some reason. Hope that's not permanent.

4 years ago

Reply from CandidPro

Hi Vanessa. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Oct. 27th, 2020

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Rozlyn Fischer Waupaca, WI

I feel it was easy to do, and very non expensive. However the end result was not the best. I feel they you have straightened out a bit more, and the fact my teeth don't touch on one side means I'll have to go in to get something done about it.

4 years ago

Reply from CandidPro

Hi Rozlyn. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 2nd, 2020

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Erika Bennett Minneapolis, MN

I did the kit and got my plan the end of 2019, the cost was going to be $1900 then with subsequent emails it went down to $1750. I scheduled a call with a candid employee who at the beginning of the call asked if I was the decision maker because he was going to be able to offer substantial discounts. Fast forward to 30+ minutes wasted of my life to go through the same model I saw online ...the pricing for my package was now up to $2400. The "substantial discount" $200 off to get it to $2200 or $450 MORE than the plan had been just weeks before. Super slimy company.

4 years ago

Reply from CandidPro

Hi Erika. We completely understand your frustration. However, as of February 10th, we increased our price from $1,900 to $2,400 to accommodate our expanded treatment offering. Clear aligner treatment with Candid now always includes technology for regular, remote monitoring by an orthodontist. That means you’ll have an orthodontist tracking your progress with scans you take from your phone — no office visits needed. We'd be happy to explain the benefits of this new product offering further. Just give us a call at 1-844-295-6915.

Mar. 5th, 2020

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MG ,

I loved the idea of this company. However, should any simple issues arise, you are in trouble. Nobody gets back to you in a timely manner. If/when someone does reach out, it is a customer service rep who offers generic advice. You will never get to speak to "your own orthodontist" which makes this process extremely frustrating. I was vigilant with wearing my retainers and had so many issues with fit that I am fully stopping this treatment and going to a physical orthodontist for Invisalign where they can actually help monitor progress. I would highly suggest you do the same.

4 years ago

Reply from CandidPro

Hi MG. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Feb. 28th, 2020

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Kimberly Evans Washington, GA

The company is great, just my aligners didn't completely straighten my teeth. The bottom did, but not the top. Only thing I can do now is continue to wear the retainers to keep my teeth in position.

4 years ago

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heather hetteen Lincolnwood, IL

This company is awful. My treatment has been in process for over two years (initial quoted treatment plan was <6 months). Two sets of refinements and I still have crooked teeth. Average response time is about a week - that's probably me being generous. I have dealt with 14 different people at candid and get a different person every time I contact them. The customer service is the worst from any company I've ever dealt with.

4 years ago

Reply from CandidPro

Hi Heather. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. However, our customer care team is available at 1-844-295-6915 or via LiveChat. We do contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Feb. 7th, 2020

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Diana Sas Atlanta, GA

Leaving aside the fact that it took them 9 months to file an insurance claim for me to get reimbursed when they advertised 30 days, my treatment plan did not work. I went in June to the Candid studio in Atlanta to get new films done and new photos taken. A new plan was supposed to be devised within 2 weeks. Well here we are almost 3 months later, and nobody will call me back, emails aren't answered, and when I do get a hold of someone, they say my treatment will be done 'soon'. The lack of integrity and transparency is appalling.

5 years ago

Reply from CandidPro

Hi Diana. We're so sorry to hear that you're dissatisfied with your Candid experience thus far. I've shared your feedback with our support team management, who tried to reach you directly yesterday. You deserve a great experience through the entire course of your treatment with Candid and we're sorry we let you down.

Sep. 17th, 2019

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Christoph New York, NY

It is just awful. The treatment takes double the time expected - I have to do a second refinement treatment. I had to go 5 times for scans because they can not do there work right. Their customer service does not reply at all. Everything takes ages. So much headache! I am incredibly disappointed with Candid. It was a big mistake to go along with the treatment at Candid

5 years ago

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al cobian Pico Rivera, CA

WORST CUSTOMER SERVICE EVER, WORST INSURANCE DEPARTMENT EVER!! STAY AWAY, I have been dealing with the support team and also their insurance department since Sept of 2018 and now is May of 2019 and still they can not get my claimed filed correctly, every time i call and get the name of the person just spoke with few days before they tell me there is no such person that works with Candid so you can see my frustration. if Mr. Nick G Co-Founder & CEO is reading this please re- train your staff. and now is 5/21/2019 11am and been on hold for over 25min and just been disconnected. STAY AWAY!!

5 years ago

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Samarra Miller Deerfield Beach, FL

Good company any time I needed to call and order extra mouth wash they were always nice. I've been wearing mine for maybe 1 yr so far is been great .

2 years ago Edited June 10, 2022

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Fernando

I got these for my daughter and I couldn’t of picked a better product. These clear braces were budget friendly and did their magic in a short amount of time.

2 years ago

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FloB Wan Columbia, MO

Everything has been easy, too easy! Which is great! The whole process has been easy to understand with many tools & lots of communication to get me through each step.

3 years ago