Name: CandidPro
Rating: 4.8

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Mohammed Samad Sacramento, CA

The whole system was organized and the team was awesome and made me comfortable throughout the process

3 years ago

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G williams New York, NY

Bree and janelle were great in the upper east side location me and my girlfriend appreciate their exceptional service

3 years ago

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Luke Ireland Egg Harbor, NJ

Like the Aligners, no one even notices. Easy to clean. Orthodontist , chat and message response time is very quick.

3 years ago

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Jenny M Baltimore, MD

Very clear and all my questions were answered professionally. Staff was welcoming and knowledgeable for all concerns.

3 years ago

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Ahsah Rachel Tampa, FL

Very helpful & easy process.. Staff was very informative.. I'm excited, cause my experience was so good.

3 years ago

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Wade Kirk Tampa, FL

Sam did a great job explaining everything and made me feel very comfortable with my visit to their office.

3 years ago

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Lora Bourelle Rio Rancho, NM

If you follow their instructions, things go as planned. I finished treatment in under 6 months, with minimal pain.

3 years ago

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Nate Woodason Roxbury Crossing, MA

Rickyhah was great walking my girlfriend through the candid process. Great being back in the studio!

3 years ago

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David Bascombe Jr. Miami, FL

Xavier was brilliant with service, scanning and making sure I was aware of the complete Candid process.

3 years ago

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Marie Groover

My 3rd aligner had a tare in it and was flimsy. It was cutting my tongue and gums. Not the quality of the other aligners. When speaking to the care team about it, nothing was done. Would not recommend.

3 years ago

Reply from CandidPro

Hi Marie. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jul. 29th, 2021

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Lynn Barravecchio Oakland, NJ

Overall amazing experience. Great results. Super helpful customer service. Impressive process from beginning to end.

3 years ago

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Caroline Osei Dallas, TX

Great experience. The environment was very clean, soothing, and welcoming. Entire team is friendly and knowledgeable.

3 years ago

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Erin Taylor Lodi, NJ

My experience was really nice. Bobby informed us on the whole process of treatment and is super helpful.

3 years ago

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Karen McDaniel Tampa, FL

Excellent customer service by Raysa, customer care specialist. Also pre-visit phone calls very helpful.

3 years ago

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Tanisha Dudley New York, NY

Bri at the upper Eastside location was awesome and patient . I felt comfortable with her knowledge of the process.

3 years ago

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Bryce Riegel Ellicott City, MD

Fast, friendly, informative. Consultation was full of good info and the examination was quick and painless.

3 years ago

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ANGIE DE HOYOS Houston, TX

I enjoy how they respond to your questions quickly and make you feel so comfortable through the whole process .

3 years ago

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ntifafa akoko tete-rosenthal New York, NY

From the very beginning the process has been very smooth, informative and catered to helping me achieve my dental goal.

3 years ago

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Christine Sipos The Bronx, NY

Excellent very helpful and friendly. Great service. Bobby from the Upper East Side location was excellent

3 years ago

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matsuo aya Queens, NY

Bobby at Upper East Side, he helped me a lot with any questions that I asked and very supportive and professional.

3 years ago

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D'Andre Gross Chicago, IL

Cory was amazing! Very thorough and in depth descriptions on everything. I’m excited to start my treatment!!

3 years ago

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Priyanka Trivedi North Bergen, NJ

Overall, smooth first consultation session! They answered all my Qs, were thorough and clean! Thank you!

3 years ago

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Destiny Hopkins Dorchester, MA

I loved the girls at Candid and my experience was super fun, simple, and exciting. I can’t wait to get my aligners!

3 years ago

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Christy LoVe Worcester, MA

I enJOYed my visit. The associate Lee was Very polite and professional. I look forward to Hopefully getting what I want done exactly how I desire.

3 years ago

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Tamara Graham Anchorage, AK

Aligner didn’t fit on the bottom I called a number of times waiting for another set to mold it’s been a month later , still no kit.I feel like I should’ve been told I wasn’t a candidate. I feel once I paid in full I wasn’t taken care of

3 years ago

Reply from CandidPro

Hi Tamara. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jun. 29th, 2021

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Nakia Celistan Washington, DC

Daphanie was wonderful, she explained the process in full detail and the office was clean and smelled really nice 😊

3 years ago

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Kiluka Baltimore, MD

At the Rockville, MD office. The visit was great and very informative, way way easier than doing the molds at home!

3 years ago

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Yiting Nan Baltimore, MD

Stephanie is very professional and patient to go through all details and answer my questions. Really appreciated

3 years ago

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Alan Quiroz Los Angeles, CA

Paola was very nice and benevolent. I purchased Aligners thanks her. Thank you again Paola!

3 years ago

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Bri Olga Providence, RI

I love doing everything from the comfort of home but still having the great customer service! Thanks Candid!

3 years ago

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Lena Savvoy Sumerduck, VA

Excellent customer service. Love the equipment. Excellent presentation. Clean, friendly environment.

3 years ago

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Marcelo Garcia Teaneck, NJ

Bobby was super helpful and friendly. He knew his stuff and made me feel at home. Thank you for the great experience

3 years ago

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Ann Hosein San Jose, CA

It was easy to get fitted for the aligners and to take the scans. My teeth moved so much...it was amazing to see the beginning to end.

3 years ago

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Genesis Cunningham Los Angeles, CA

They’re very informative and there already easy steps to follow. Everything is clear and understanding.

3 years ago

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Angelica Baltimore, MD

I had a great experience with Lee and Leen. They went out there way to help me have a great experience. Thank you.

3 years ago

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josephine broccio New York, NY

The service was amazing and everyone was so welcoming and helpful. Would definitely recommend to friends and family!

3 years ago

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Iyesatu Gary New York, NY

It was fantastic. I was on the upper east side and Bri was informative and so kind. Couldn’t ask for more .

3 years ago

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danielle muehlenbein Cambridge, MA

Everything felt professional yet cool. Everyone who worked there seemed like someone I’d want to be friends with.

3 years ago

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Rheanna Skidmore Honolulu, HI

I liked that the company is completely mobile and I don’t have to worry about making visits with my crazy work schedule.

3 years ago

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Dalia Abuelnour Queens, NY

I had a pleasant experience. All my questions were answered and i felt comfortable moving forward with the process.

3 years ago

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Britany Phillips Atlanta, GA

Last was very informative. Made me feel comfortable and well taken care of. I can’t wait to see my new smile!!!

3 years ago

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Marie Baltimore, MD

It was a great experience, Melanie from the the Fairfax office answered all my questions and was vary polite and sweet

3 years ago

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yuuka Las Vegas, NV

Thank you for politely teaching me. The staff were all friendly and the interior was clean and tidy.

3 years ago

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moisnun San Francisco, CA

Jordan provided me with all the info i need and convinced me to actually go forward with the treatment

3 years ago

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Dagny Phillips-Stumberger Anaheim, CA

Took so much time and care answering my questions and being careful with the scan. Thanks Nathan and Clint!

3 years ago

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Kate Philbrick Arlington, MA

Everyone was very informative and kind. They answered all of my questions and helped me through this new process!

3 years ago

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Daniel Wilder New York, NY

Very much worth the money, I’d definitively recommend to anyone looking to fix any issues with their teeth.

3 years ago

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Mariela Gomez New York, NY

Bobby was super nice and explained the entire treatment step by step. The process was simple and quick !

3 years ago

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Brittany L. New York, NY

Very professional and light! Jess was amazing at the Rockville office in Md. Super easy and convenient!

3 years ago

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Daniel powers Brooklyn, NY

I went to the Boston location, amazing atmosphere, energetic staff. Very pleased with my appointment today!

3 years ago