Name: byte
Rating: 4.5

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Verified Customer

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Summer San Clemente, CA

I love the progress it’s made in my teeth, with no pain or discomfort.

1 year ago

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Verified Customer

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Brandy Bartlett

Love how easy their whole process is! My aligners are perfect

1 year ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Feb. 1st, 2024

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Verified Customer

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Taylor McPhee Las Vegas, NV

I like how it’s all prepared for you and it saves a trip to the dentist.

1 year ago

Reply from byte

Taylor! Thank you for this kind review -- we work hard to make sure our process is quick and easy, so we're thrilled to see this. If any questions come up, let us know. We're here to help!

Jan. 31st, 2024

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Verified Customer

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Katelyn Boone Houston, TX

I liked it, never really had no issues, for the most part they was comfortable.

1 year ago

Reply from byte

Hello Katelyn, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 31st, 2024

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Verified Customer

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Sean Fentross Charleston, SC

Easy from the start. Looking forward to seeing my results unfold.

1 year ago

Reply from byte

Hello Sean, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 25th, 2024

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Verified Customer

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Marci Hemet, CA

I love how easy the whole process has been and the customer service is amazing!

2 years ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

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Verified Customer

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Connie

All is well. Easy to use and I can feel a difference already.

2 years ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

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Verified Customer

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Rachel Brooks Fort Johnson, NY

It's been great to have my teeth straitened a bit but my bottom teeth won't seem to get any better

3 years ago

Reply from byte

Rachel, we appreciate you reaching out and sharing this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 22nd, 2022

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Verified Customer

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Jennie Blakney Waretown, NJ

The product is great. Getting a teenager to use it properly is a whole different story.

3 years ago

Reply from byte

Jennie, we appreciate the feedback and are here to help in any way we can!

Mar. 22nd, 2022

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Verified Customer

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Allison High Point, NC

Great product, amazing quality, & helpful/friendly customer service!

3 years ago

Reply from byte

Allison, thank you for this review- We appreciate you!

Mar. 22nd, 2022

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Verified Customer

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Melissa Pyles Mount Airy, LA

My teeth have straightened tremendously. Very easy to contact and get support.

3 years ago

Reply from byte

Melissa, thank you for your kind review, we are here for you!

Mar. 22nd, 2022

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Verified Customer

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Brad Allbright Spring, TX

It's a cheaper option of aligners but it's difficult for them to monitor & adjust your progress.

3 years ago

Reply from byte

Thank you Brad for your feedback, we are actively working on ways to improve and enhance the customer experience. If you have any specific concerns or additional questions, please reach us though our social media platforms such as Facebook and Instagram via DMs!

Mar. 22nd, 2022

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Verified Customer

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Stephanie Wilson Pearl, MS

Difficulty getting clinical response and frequently conflicting communication between representatives

3 years ago

Reply from byte

Hi Stephanie, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022

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Verified Customer

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Fggg

They were good, even helped with aligners when I didn't like the outcome of my teeth

3 years ago

Reply from byte

Thank you so much for sharing, we are more than happy to be apart of our customers' smile journeys!

Mar. 21st, 2022

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Verified Customer

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Cynthia Blakely Forney, TX

Because I was never told until my last week that you were to file them down to make a better fit so I wasted the whole time.

3 years ago

Reply from byte

Hi Cynthia, we want to make sure each customer is getting to their new smile in the safest and best way possible. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Ryan Sennott Laguna Beach, CA

I feel like my teeth were barely changed. They sent me a second impression kit and I went through the process again and there wasn't any difference. I'm over it.

3 years ago

Reply from byte

Hi Ryan, We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 28th, 2022

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Verified Customer

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NA Eatontown, NJ

Very easy and self explanatory, super helpful and got the results i wanted

3 years ago

Reply from byte

We are so happy for you!

Mar. 17th, 2022

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Verified Customer

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erica heartsong Petaluma, CA

The aligners are great. The customer service and ability speak with a human is lacking.

3 years ago

Reply from byte

Hi Erica, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022

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Verified Customer

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Shanyla Poston Los Angeles, CA

I have had byte less than a year and I can already see a difference .

3 years ago

Reply from byte

Wooohooo! We are so thrilled for you, Shanyla!

Mar. 17th, 2022

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Verified Customer

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Wendy Lusardi Randolph, NJ

Service was very good but using Byte resulted in serious dental problems for me that will cost big $$ to fix.

3 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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Verified Customer

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Ronisha Olvera Killeen, TX

I'm paying for a service I can't use. I've reached out to them about my aligners not going properly and it being very painful to where it seems like they just don't fit

3 years ago

Reply from byte

We are here to help with any concerns during treatment. For immediate assistance, our team is available via phone at 877-298-3669!

Mar. 16th, 2022

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Verified Customer

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Donna McCalla Springfield, PA

very attentive to my particular needs and my teeth look great!

3 years ago

Reply from byte

We are so thrilled for you, Donna!

Mar. 16th, 2022

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Verified Customer

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Alice Gomes East Elmhurst, NY

My outcome was exactly what I wanted. I can finally smile with full confidence

3 years ago

Reply from byte

We are proud to offer a more convenient way to straighten teeth! Thank you for your review, Alice.

Mar. 18th, 2022

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Connor Young Concord, NH

Very little follow up or contact to check progress. Who knows if this is the way it should be alignment, straight wise or bite?

3 years ago

Reply from byte

Hi Connor. At Byte, we know how important communication is and we always strive to be open and transparent. f there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

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Verified Customer

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Yeonjoo Bothwell Wright, WY

I can tell my teeth shape changed and the company cares me pretty good

3 years ago

Reply from byte

We are so happy to hear this! We want every customer to feel supported and cared for the whole way through!

Mar. 17th, 2022

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Verified Customer

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Regina Brown Las Vegas, NV

These are so much more comfortable than when I had Invisalign back in 2006

3 years ago

Reply from byte

This is so great to hear! Thank you for sharing this awesome review, Regina.

Mar. 17th, 2022

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Verified Customer

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Melissa Sack Littleton, CO

They are not working. When I started my teeth were moving, but after a few weeks I stopped seeing progress. I've had to go back to the start.

3 years ago

Reply from byte

Sometimes teeth are more stubborn than we expected and take longer to move. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 15th, 2022

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LaTonya D. Smith Lees Summit, MO

My main reason for getting braces was to close a gap on the side of my mouth. They didn't tell me until after I started that couldn't close the gap.

3 years ago

Reply from byte

It is important to us to be transparent throughout the whole process. We provide a 3D view of a customer's smile before they purchase their treatment. If there are any concerns regarding the results of treatment, we'll want those customers to reach out right away. Feel free to give us a call at 877-298-3669!

Mar. 16th, 2022

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Verified Customer

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Carmen P Rodriguez Bronx, NY

Byte aligners really work. My teeth are straight and beautiful.

3 years ago

Reply from byte

YAY! We are so happy to hear this. Thank you, Carmen, for sharing this experience with us!

Mar. 15th, 2022

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Verified Customer

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Nickie Gaffney Cadiz, KY

The company always checks up on me to see how my treatment is going.

3 years ago

Reply from byte

WOW, this just made our day! At Byte, our team truly cares about getting all our customers the smile of their dreams. We know the at-home process can be a little daunting and we want everyone to know that we are here to guide and support them every step of the way. If you ever have any questions, concerns, or just want to brag about how amazing your new smile is looking our team is here. Give us a call at 877-298-3669 and a Byte team member will assist!

Mar. 15th, 2022

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GINA MICHELLE Fort Collins, CO

Results times were misleading. It's taking longer than advertized and longer than estimated after teeth molds made.

3 years ago

Reply from byte

With any orthodontic treatment, adjustments may be necessary in order to achieve those new smile results. We understand that this can be frustrating, but our Professional Care Team is here to review our customers' progress and make sure those results are attained. We recommend our customers to schedule phone or video calls with our Professional Care Team through their customer portal if issues or concerns ever arise. For questions on this, please give us a call at 877-298-3669.

Mar. 11th, 2022

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Lauren Hickerson Maysville, KY

My top gap wasn't completely closed but other than that I think it was a cheaper purchase than the Invisalign.

3 years ago

Reply from byte

Thank you for your review, Lauren! Our team is always here to check up on progress. Don't hesitate to reach out!

Mar. 16th, 2022

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Verified Customer

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Kathlena Luft Nashville, TN

The Hyperbyte device greatly lessens soreness and speeds up the process

3 years ago

Reply from byte

So happy to hear about your experience, we sure do love our HyperByte!

Mar. 11th, 2022

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Anthony Paternoster Farmington, NY

I'm not having great results, multiple refinements. Still not seeing the results I was initially sold on.

3 years ago

Reply from byte

Hi Amber, we understand the frustration of having to extend treatment. Each customer's dental health and safety is number one, so we want to make sure to get to those results in the safest way possible. Our team is working hard to get every customer there as quickly as possible. When questions arise, we are here to help. Please reach out anytime through our Contact Us page. We are ready to support!

Mar. 11th, 2022

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Melissa Caldwell, ID

This is the first I have been in contact with the company. Nobody has checked in on my progress or if there are any questions or concerns.

3 years ago

Reply from byte

Melissa, we hear your frustrations and concerns and would love to look into this further- Please send us a DM over Facebook or Instagram!

Mar. 11th, 2022

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Sunny Baker Oxford, MS

Once the recruiters were done reaching out - I had a hard time getting in touch with anyone about my progress.

3 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 7th, 2022

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James Yeager Scottsburg, IN

So far things have gone well and there seems to be a good customer service

3 years ago

Reply from byte

Thank you for taking the time to review us!

Mar. 7th, 2022

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Verified Customer

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Lauranell Grisham-Sheflin Kissimmee, FL

It's been great, really pleased about how my teeth are looking at this point

3 years ago

Reply from byte

We are so happy for you! Thank you for the review.

Mar. 7th, 2022

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Peter Bippus Long Beach, CA

They're great, although I'm still waiting on my 2nd set of aligners

3 years ago

Reply from byte

Thank you! Please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 7th, 2022

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Abigail LaCasse Schenectady, NY

the aligners are great quality, the staff is awesome! overall great company!

3 years ago

Reply from byte

Thank you so much for leaving us this wonderful review!

Mar. 7th, 2022

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Meghan Lautenbach

Poor customer service, asked for assistance due to tray 7s not fitting correctly and they never got back to me. They told me to go back to tray one, did that and still had the same issue at tray 7

3 years ago Edited March 3, 2022

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we anticipated and take longer to move. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Anna Darby Primos, PA

Difficulty getting in touch with customer service, the aligners never fit properly and it's causing issues with my teeth now and I'm having spacing problems

3 years ago

Reply from byte

Hi there, thank you so much for taking the time to leave us a review. Please give us a call at 877-298-3669 or send us a direct message through Facebook and our team we want to look further into this.

Mar. 11th, 2022

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Mallarie Gainer Garden City, MI

I was having problems with my retainers and it took several weeks to get answers, I have since not had anyone contact me to f/up.

3 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Alondra Marin Escondido, CA

I sent an email for the rest of my byte because my box had only 13 of the 27, but never heard back from byte. I would rate higher if I finished.

3 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Emma Providence, RI

My treatment is taking way longer than expected and it has been difficult to know how my aligners should be fitting.

3 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Turner Underdahl Beaver Dam, WI

Great transformation they gave me and easy process to go through from start to finish.

3 years ago

Reply from byte

We are so happy for you! We strive to make our customer experience as simple and easy as possible. Thank you for being part of the Byte family.

Mar. 4th, 2022

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Randy Smith Seminole, OK

horrible service!!! I was done and you would not send the retainer!!! I lost all that had been accomplished. I am paying for nothing!!! you guys suck

3 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 10th, 2022

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Janet Pennington Mechanicsville, VA

The company is very supportive and the product is easy to use.

3 years ago

Reply from byte

We work hard to make sure the process is smooth from start to finish. Thank you for your review!

Mar. 4th, 2022

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Lainey Long Virginia Beach, VA

Process was great until the end. Sent off pictures for my retainer and haven't heard anything back for months.

3 years ago

Reply from byte

Hi there. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Julia Sprowls Hermitage, TN

They're slow to reply to questions but quality of product has been good so far.

3 years ago

Reply from byte

Thank you for your review! We appreciate your feedback.

Mar. 4th, 2022