byte
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9.1
Overall Score
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Melissa Polinar Keene, TX
My experience so far has been seamless and they have easy instructions with their products. Customer service is accommodating as well. I've been in my treatment for about 11 weeks now and I see progress and so far so good! Looking forward to the final results! I'd highly recommend this to anyone who especially wants convenience and flexibility.
3 years ago
Reply from byte
Hi Melissa, thank you for the awesome review. We can’t wait to see your new smile either! We appreciate you telling your friends about us. From start to finish we do what we can to provide the best experience. Our customer care team is standing by for support if you ever have any questions. :)
May. 24th, 2021
Sarah Barr Arlington, TX
I am having a positive experience. There were several instances where I had questions and Byte Support was very responsive to address my concerns and give guidance. I am pleased with my results as well. I would definitely recommend.
3 years ago
Reply from byte
Hey Sarah! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you. Happy to have you in our Byte fam!
May. 20th, 2021
mike tissenbaum Chicago, IL
I've been really happy with the customer service and product overall. All of my questions have been quickly, professionally, an enthusiastically responded to. The treatment is going to take a few more aligners than initially anticipated, but they are doing it for no extra cost and I've been really happy with the process and my smile.
3 years ago
Reply from byte
We are so happy to hear that our team has been able to help and support you throughout your journey! We are here for you any time you have questions. Now let's get you to your dream smile!
May. 20th, 2021
Hannah Y Carlsbad, CA
I’m on week 4 of my 15 week treatment with Byte and so far it’s been great! I was a bit hesitant at first but as soon as I received my aligners in the mail Byte made it so simple for me to understand. Plus I can already notice a difference and my teeth are whiter from the whitening foam! Can’t wait for my end result!
3 years ago
Reply from byte
Week 4 already!! This is incredible! We are so happy to hear that you've been seeing results with your aligners and the BrightByte whitener! You'll be showing off that straighter, whiter smile in no time 😁
May. 20th, 2021
danielstrehlau Los Angeles, CA
I have a positive experience with BYTE, I have been using it for 6 weeks, and their Support Team took great care of me, they analyzed the photos of my alignments on the teeth in detail and advised me on the next steps. I am in the beginning of treatment, but I have very positive and hopeful feelings about my smile!
3 years ago
Reply from byte
YAY!! This makes us so happy to hear :) Our customer care team is here for you every step of the way and really cares about getting you your dream smile. Any time you have a question, concern, or just want someone to hype up your new smile, we're here for you. We know this is just the beginning of your treatment, but we are so excited to get you to those final steps and see your results!
May. 13th, 2021
Des Phoenix, AZ
It took some convincing to try this out and so glad I did. Almost 5 years in, and already seeing significant results. Hyperbite is a game changer and the Bright byte is totally worth it! I will be long term usual of bright byte.
3 years ago
Reply from byte
We are so happy you chose Byte to be a part of your smile transformation journey. We can't wait to see your progress each week! Thanks for writing in and sharing your Byte experience :)
May. 11th, 2021
Jennifer Heffner Greenville, SC
Byte didn’t leave out any information. I usually have so many questions when trying to decide whether or not I want to try something new. From the time I received the impression kit to getting my aligners in the mail, Byte kept me informed throughout the entire process.
3 years ago
Reply from byte
It is so important to us that our customers feel supported and comfortable throughout every step of their Byte journey. We are so happy to hear that our team was able to provide that experience to you. We can't wait to see your smile transformation, thanks so much for writing in! :)
May. 11th, 2021
Auri El Paso, TX
I am so happy with my aligners and I get excited every week seeing how my teeth will change. I am currently on my 12 week and can’t wait to see how my teeth will turn out. I 10/10 would recommend to my friend or anyone who asks. They also have amazing customer service and it nice knowing that if you have a problem they will fix it right away!
3 years ago
Reply from byte
Auri, thank you for taking the time to review your experience with Byte. It's always so exciting to see your progress throughout your smile journey. We hope to continue this amazing experience and we can't wait to see your new smile! :)
May. 9th, 2021
Yesenia F Inglewood, CA
It was a great experience with Byte. The advisor was extremely helpful and was always there when you had any questions. When it was time to do my impressions, I texted my advisor for help and was very quick in responding and made me feel secure through out the whole process.
3 years ago
Reply from byte
We are happy to hear about your awesome experience with our team and that we get to guide you through this smile transformation. We are so excited :) The support doesn't stop here. Our entire team is here to support you every step of the way and wants to make your treatment as smooth and stress-free as possible. You deserve a smile you love and we cannot wait to get you there. Thanks for the awesome review, and welcome to the Byte fam!
May. 9th, 2021
Phoebe Bone Atlanta, GA
Byte is a classic example of you get what you pay for. I decided to go with Byte to straighten my teeth because they had (1) the lowest prices of any competitor, (2) a reputation for exceptional customer service, and (3) the quickest treatment times I could find anywhere. (1) While they did in fact have the lowest prices compared to the treatments I shopped around for, my experience with customer service and treatment times has been disappointing and does not meet my expectations. (2) Each time I have an issue, a new customer service rep responses to an email or calls me back, giving the feeling of little to no consistency in my case. Additionally, customer service has taken over 48 hours to email me back before, which is fine when I am shopping for clothes, however I would appreciate a little more service from a dental services provider. (3) Please do not count on the 15 week treatment time they quote you. I am on my third round of “refinements” (i.e. sets of aligners) and my treatment has almost stretched an entire year (10 months and counting). This delay could be caused by many things, including my own ability to take accurate impressions, however the short treatment time was a factor in my decision to go with this company. All in all, the treatment does straighten your teeth. I have seen improvement in the straightness of my teeth and am looking forward to my new smile by the end of this. However, be prepared for disconnected back-and-forths with customer service and a try or two of getting the treatment right.
3 years ago
Reply from byte
Hi Phoebe, we appreciate the feedback and we can understand your frustrations. We know the importance of feeling supported throughout your smile journey and we’re sorry to hear that this was not your experience. If you are ever needing immediate assistance you can reach our customer care team at 877-298-3669 and we are happy to assist. We know you want your smile straightened in the time your treatment plan advised, and so do we. When your original impressions are received our dental team creates a custom treatment plan to address your particular concerns. In some cases, we discover that certain teeth are more stubborn in their movement than we anticipated. Because of this, there are often points where treatments need to be adjusted. We are dedicated to getting your smile back on track. If there is anything we can do to help, we are standing by for support.
May. 9th, 2021
Lindsey Beacom Angleton, TX
They have been great, answered any questions, checking in, the process has been easy and refreshing! Plus I'm seeing results. The aligners take some getting used to but soon you don't even notice them being on. Highly recommend getting Byte! The price is great, the product is phenomenal, and the customer service is the best!
3 years ago
Reply from byte
Lindsey, thank you for taking the time to review your experience with Byte. We are thrilled to hear that you are already seeing results, that's the best part! We can't wait to see your new smile.
May. 9th, 2021
Kathrine Blegen Minneapolis, MN
My experience with the Byte nighttime aligners has gone above and beyond my expectations. All of my questions have been responded too quickly and professional, and I feel like the level of support and customer service I have received has been top notch. My smile is looking beautiful and I can't wait to show it off this summer!
3 years ago
Reply from byte
Woohoo! We are so happy to hear that our team has taken such great care of you. Our goal is to make sure you are getting the support you need throughout your treatment. We are so excited you get to show that beautiful new smile this summer! :)
May. 7th, 2021
Dan Burris American Fork, UT
My experience with Byte has been ok. I'm decently happy with the set of results from the first treatment, but some teeth need to be fixed (as my bite is out of whack) and I am having a second impression kit being made. Customer support responds usually within 48 hours. I give three stars as the first treatment plan did not provide the desired results I was looking for, and the fact that I have been waiting for this to get fixed and have another treatment plan provided for over a month, and the next set of aligners won't be done for another 6 weeks. So while they advertise they are significantly faster than other brands, in the end I'm still taking just as much time as if I had gone with a standard competitor, for nearly the same price.
However, my interactions have been positive, and the perfect alignment of my teeth is guaranteed for life, so this second treatment plan will be free, a major plus.
3 years ago
Reply from byte
Dan, thank you for taking the time to review your experience with Byte. We appreciate the feedback as it helps us grow and better serve our customers. We can understand your frustrations. When your original impressions are received our dental team creates a custom treatment plan to address your particular concerns. In some cases, we discover that certain teeth are more stubborn in their movement than we anticipated. Because of this, there are often points where treatments need to be adjusted. You are covered with our satisfaction guarantee for additional treatment to get you to the smile we promised. We can understand that waiting for additional aligners can be frustrating our aligners go through a thorough manufacturing process and quality inspection in order to provide you with the best quality aligners. We appreciate your patience and are looking forward to getting you to your final results.
May. 7th, 2021
Alyssa Angela Chow Sacramento, CA
My Byte experience has been great the whole way through, starting from customer service as well as the aligner experience in general. I still have 6 more weeks to go, but I'm already happy with the progress!
Recommend the night aligners for anyone whos thinking about getting their teeth straightened! Thanks Byte team!
3 years ago
Reply from byte
We appreciate you taking the time to review your experience with Byte. We are so happy to hear about your amazing experience thus far and that you are already seeing results. Our goal here at Byte is to help our customers get a smile they love- with a treatment that is as seamless and stress-free as possible! 😊
May. 7th, 2021
Elizabeth Lipp South Hill, VA
Byte aligners have been such an amazing experience for me! I have always had a large gap in my front teeth and wanted to align them with the rest of my byte. Only one month in and I can already tell a difference in my smile. Thanks Byte!
3 years ago
Reply from byte
Elizabeth, thank you for reviewing your experience. We are thrilled to hear that you are already noticing a difference. We can't wait to see your new smile!
May. 6th, 2021
L B Oceanside, CA
I liked the personalized one on one customer service. They are very responsive. I felt very comfortable and at ease. The orthodontist was also available with any questions and concerns. I was also told that they will work with you for life (your whole treatment and after that). I am perplexed though because they charged my carecredit after they told me they will wait for me to go ahead with it. They also told me that they will give me a complementary whitening kit, but did not fulfill it.
3 years ago
Reply from byte
Thank you for taking the time to review your experience. From start to finish we want to make sure you are feeling supported throughout treatment. If you were promised a whitening kit we want to ensure we are fulfilling our promises, please send us an email at support@byteme.com and we can get you taken care of. We are excited to be on this smile journey with you! :)
May. 4th, 2021
Sara Sudweeks Herriman, UT
I’m waiting to receive my aligners in the mail, but the support and service Byte has provided thus far has been top notch. I’ve had constant communication from team members and the process has been very straightforward. Can’t wait to see what progress comes in the next few months!
3 years ago
Reply from byte
Yay! We are so happy to hear about your awesome experience with Byte. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait for you to receive your aligners:)
Apr. 29th, 2021
Lori Van Norman Marshall, TX
Bytes customer service is awesome. When I had an issue with transitioning from one set to the next for a prolonged period of time I reached out to them. In no time I had new pics taken and molds made. They are making me a new set of aligners and they will b here in about a week. I would recommend them to anyone looking to fix their smile.
3 years ago
Reply from byte
Hey Lori! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)
Apr. 29th, 2021
Eilyn Lopez Cape Coral, FL
I been dealing with braces for long time and this is my first time with Byte and all i can say is : this is fabulous! They not only good in what they do but also have a fantastic customer service team which help out in every step. Am loving the process!
3 years ago
Reply from byte
We are so happy to hear that our team has been able to help and support you throughout your journey! We are here for you any time you have questions. Now let's get you to your dream smile!
Apr. 29th, 2021
Stephanie Engelman Windermere, FL
I’m on 6 weeks and already see such a difference!
They are in fact comfortable and can’t be seen. They give you a teeth whitening pump and that also works wonders
Every time I’ve had a question I always get a response from customer service quickly!
Basically I love them and I recommend them to everyone! Feeling confident!!
3 years ago
Reply from byte
Week 6 already! We are so happy to hear that you are already noticing a difference and feeling confident. Thank you for sharing about your journey so far. We can't wait to get you to that last step!
Apr. 29th, 2021
Eileen DiBari Chicago, IL
I am four weeks into my Byte journey and loving it. They are affordably priced and really friendly! They have answered all of my questions and I received a personal call from one of their employees with a private number to contact if there were any questions.
3 years ago
Reply from byte
4 weeks! This is so exciting! We are so happy to hear about your experience so far. Thank you for sharing:)
Apr. 28th, 2021
Colleen singles Houston, TX
Week one has been a rollercoaster! Day one and two were the hardest, but it really does get so much easier and less painful. Hyperbyte and ibuprofen take care of almost any discomfort. Im super happy with how everything is going and i cant wait to have my new smile!
3 years ago
Reply from byte
Thank you for sharing! We are happy to hear that things have gotten easier and more comfortable. Can't wait to get you to that final step!
Apr. 28th, 2021
Miranda Morton Bloomington, IL
I could not be happier with my results so far! I loved how easy it was to get started and how easy the home kit was to complete. I placed my order for my kit on January 1st and received my aligners before February! Wished I would have done this sooner!
3 years ago
Reply from byte
We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us :)
Apr. 28th, 2021
Karla Galindo Bakersfield, CA
From the very beginning of my journey, customer service has been on their game! The communication is very constant and they make you feel welcomed and like they really care. My advisor and the care team are truly the best! I am currently awaiting my last set. So far my teeth are looking very good!
3 years ago
Reply from byte
Hi Karla! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.
Apr. 28th, 2021
Con Hun Dallas, TX
My Byte experience has been so amazing. I wanted to regain my perfect smile again as an adult but I didn’t want to be bothered with braces. Everyone on the Byte team goes out of their way to walk you through every step. Choose Byte!!
3 years ago
Reply from byte
Thank you so much for the amazing review, we really appreciate it! Our care team does just that- we CARE! We want to make sure the experience is as seamless as possible, and we're thrilled to hear our team was able to do just that. It's just a taste of what care with Byte is like. We cannot wait to get you a smile that you love. We are so happy to be on this smile journey with you!
Apr. 22nd, 2021
Karin Rojas Virginia Beach, VA
What I like the most is the easy communication with customer service reps. They make themselves available even on Sunday nights. I don't think there is anything that I don't like. I would recommend their services to everyone wanting a straighter smile
3 years ago
Reply from byte
Hi, thank you for the awesome review. We appreciate you telling your friends and family about us. From start to finish we do what we can to provide the best experience. Our customer care team is standing by for support if you ever have any questions.
Apr. 19th, 2021
gmacdonald8 Galveston, TX
Just started my eighth week and so far I couldn't be happier. Aligners are comfortable and I've had no problems whatsoever. Also enjoying their Snow teeth whitening system. Customer Service has been great also. I'm glad I used Byte!
3 years ago
Reply from byte
Eighth week already! We are so excited for you and your new, whiter smile! We are so happy you chose Byte:)
Apr. 30th, 2021
Gladys Contreras Fontana, CA
Let's start off by saying Wow!!! Byte is very professional and responds very quickly to any questions I've had. They have been very helpful in my whole process . Byte has been a great experience ,I cannot wait to get my aligners. Thankyou Byte for being very reliable. Great customer service 👏🏽(:
3 years ago
Reply from byte
Woohoo! We are so excited you have decided to join the Byte family. Waiting for your aligners is always the hardest part! Can't wait to get you to your dream smile:)
Apr. 27th, 2021
R Cooper Portland, OR
The customer service/response by email or phone has been excellent. I know that the company is behind me if I have any trouble or if my final result doesn't compare with my original treatment plan. They are proving to have my best interests in mind and will be sure that I'm fully satisfied!
3 years ago
Reply from byte
Hi R Cooper! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.
Apr. 26th, 2021
Mary Kathryn Saliba
This was super simple anyone can do it! The customer service is awesome and so helpful every step of the way! I highly recommend using Byte to anyone looking to make their smile perfect! Very affordable and love having payment options available!
3 years ago
Reply from byte
We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us :)
Apr. 26th, 2021
Fannie Kurniawan Dublin, CA
On week 6 of treatment! So far so good and already seeing improvement in teeth. Expect discomforts when putting in new aligner, and sensitivity during eating. Aligners were hard to remove, go on YouTube to look up some tips. Read and follow the instructions. Good luck!
3 years ago
Reply from byte
Hi Fannie! Thank you for the awesome feedback. We are so happy to hear that your experience has been great! It definitely takes some time to get used to each new aligner, remember the HyperByte is your best friend and can be used to help alleviate the discomfort. If you ever have any questions, feel free to send us a message at support@byteme.com.
Apr. 15th, 2021
Clarette Diyoka Germantown, MD
Great! im loving it, my teeth are looking great! almost to it perfection. great great great. Thank you for this opportunity to write a review. It means the world to me to have a perfect smile. l, and to our entire team! I look forward to a perfect smile
3 years ago
Reply from byte
Woohoo, Clarette! Almost to that final smile, we cannot wait to see it :) Send us some progress photos, we love to see before and after pictures! Our team is here for you every step of the way, so do not hesitate to reach out. Happy to have you in our Byte family! Thank you for the awesome review.
Apr. 15th, 2021
Meghan Eatontown, NJ
Byte Customer Service has been so wonderfully helpful. They are always there to answer a question or ease a concern. They check in from time to time to assure everything is going well. I always get a response within a day or two, so I'm not left worrying about things I don't need to worry about.
3 years ago
Reply from byte
Yay Meghan! We are so happy to hear about your awesome experience with Byte. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!
Apr. 13th, 2021
alexis simoes Queens, NY
Byte has been such a great experience. In just a few short weeks my smile has changed drastically and my teeth have gotten significantly whiter. The customer service has also been fantastic. I am very happy with my choice of going with this company for my aligners.
3 years ago
Reply from byte
Hi Alexis- Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any question you may have! Thanks for the great review :)
Apr. 13th, 2021
Brandon Watertown, CT
5 weeks into my treatment and so far so good! Aligners fit well and ive experienced very little pain or discomfort. Teeth are sensitive for a few hours after taking them out, but that's to be expected. BrightByte has also been making my teeth whiter!
3 years ago
Reply from byte
Hi Brandon! Thank you for the awesome feedback. We are so happy to hear that your experience has been great! It definitely takes some time to get used to each new aligner, remember the HyperByte is your best friend and can be used to help alleviate the discomfort. If you ever have any questions, feel free to send us a message at support@byteme.com.
Apr. 13th, 2021
Jill Mays Seneca, SC
I couldn’t be happier with my new smile thanks to Byte. Best decision I have ever made! The care you receive from the Byte team is extraordinary- attentive, timely and helpful. Cost and results are what matter to me and Byte checks all of my boxes and would highly recommend!
3 years ago
Reply from byte
Hey Jill! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :) Thanks for the great review.
Apr. 13th, 2021
Macy Tolleson El Cerrito, CA
I’ve loved my experience with Byte. The packaging is so stylish, the staff are incredibly easy to talk to and helpful, and my smile is getting straighter every day! I’m obsessed with brightbyte now and love how much it’s whitened my teeth. I will definitely be recommending this to a friend!
3 years ago
Reply from byte
Wow Macy- we are so happy to hear that are you are already seeing a whiter and brighter smile! :) We know it is just the start but we cannot wait to get you the final results. Every step of the way our team is here to support you! Thanks for the great review.
Apr. 12th, 2021
Cheri L Martin Greencastle, PA
This is week 5 into the Byte program and things are going great! I had pain the first 24 hrs. but charted it up to trying to push my aligners on further when I should have been using Hyperbyte. I'm looking forward to the end results!
3 years ago
Reply from byte
Week 5!! WOOHOO!! We are so happy you are loving your results so far. We cannot wait to get you to that final step and see your new Byte smile :)
Apr. 9th, 2021
Francisco Alvarez Port Isabel, TX
Great prices, great customer service, and a great experience thus far. I choose to go with Byte based on testimonials and I am not disappointed. Everything they do is done very timely and I am confident that I will love my new smile. I absolutely recommend Byte!
3 years ago
Reply from byte
We are so happy to hear you have been loving your Byte journey so far and that you have felt support from our team throughout the whole process. We can't wait to get you to those last steps and see your smile transformation journey :)
Apr. 9th, 2021
Nikita Leonardo, NJ
The Byte experience has been fairly easy! The customer service is like no other. They respond quickly and speak to you as a valued customer. I do see noticeable improvements already. The only drawback I have is that I did continue along in the process however my teeth haven’t moved to the intended positions so I have to go back a few sets and start over with those. This could be due to my own error but the team is being very helpful in figuring out the correct plan moving forward.
3 years ago
Reply from byte
We are happy to hear that our team has been a big help to you throughout your Byte journey. Having to backtrack a week or two is totally normal during treatment and we're glad that our team was able to assist you throughout that process. We can't wait to get you to those intended results and see your smile transformation! :)
Apr. 8th, 2021
Casey Columbia, TN
The packaging and delivery of the product was amazing! The instructions were easy to follow and I saw progress as I changed aligners each week. I got sick with strep throat and couldn't wear the aligners for a week or so, so I'm still on my eighth week. My only complaint would be that if I used the bright byte bottle as much as is recommended, I would've ran out way before I finished my ten weeks.
3 years ago
Reply from byte
Thank you so much for your feedback, we really appreciate it! We are so glad to hear you are back on track with your treatment, and can't wait to get you to your last week so we can see those results :)
Apr. 7th, 2021
Sara Bergman Montrose, CO
I have been wearing my Byte alingers for 4 weeks. I am already seeing my teeth moving to help my smile. Combine with BrightByte for whitening my smile is on track. Also, the Byte Advisors are making sure everything is working the way I had hoped.
3 years ago
Reply from byte
It makes us so happy to hear that you are loving your smile already! We know it is only the beginning of your treatment, but we can't wait to see what your smile does for you. We hope you'll share some results photos :)
Apr. 5th, 2021
Gerardo-Lambert Stratford, CT
I love my byte aligners! I get compliments on my new smile all the time, and I'm not even done! The aligners are so clear, barely anyone ever notices them. Most of the time, I don't even notice them. My only issue is with the customer service response time. I often feel like I need to remember to 'check-in' with them on my progress, when it should be the other way around!
3 years ago
Reply from byte
Hi there! Thanks so much for sharing your feedback. We are thrilled to hear you are loving your smile progress already. We are currently working on ways to improve our communication with customers, to make sure they are feeling heard and taken care of. If you ever have any questions, our team is always here for you, simply email support@byteme.com!
Apr. 5th, 2021
Bronwen Carson Raleigh, NC
Overall I'm happy with Byte, and I think their customer service reps are great. I have a special place in my sanity for a customer service rep by the name of Lauren. #LaurenRocks. She rectified a very frustrating situation and the source of my only complaint with Byte....
They need to be clearer in their communication up front that they won't be sending you your entire program of aligners. The way it's set up now, it seems as if when you reach the end of the aligners they ship to you when you start your program, you should be ready for retainers...which was not the case with my treatment plan at all. But I didn't know this. It's that situation where one party knows the information so well they forget the other party is totally new to it, so they leave out important details.
For me, the combination of a broken HyperByte in week 8, and the issues over my week 15 aligners having to be worn for a month and asking me to up my HyperByte time to 20 minutes a day caught me way off guard ... and lengthened the 4 month plan I purchased to over 6 months. And since my top teeth were done at week 10, I'm still wearing week ten top aligners 3 months later and it's starting to break down.
Again, overall, I'm happy, but I think they need to focus on communication up front so there's no doubt in a customer's mind about what is expected of them. And if there is an issue with an existing customer's aligners, not tell them it will take 7 weeks to get the next set. Thank the LORD for Lauren!
3 years ago
Reply from byte
We love Lauryn! We are so happy to hear that she was able to assist with such a frustrating situation. We appreciate your feedback and we would be happy to forward this onto our management team, as we are always looking for ways to improve our processes and communication.
Apr. 2nd, 2021
Anna Queens, NY
I absolutely love my treatment! I am on step 9 of 11 steps and I see such a difference in my smile. I will say that this is a process that does take patience but as long as you stick with it and follow the steps exactly how they are given, you will not be disappointed!! Thank you Byte for my new improved smile!
3 years ago
Reply from byte
YAY!! We are so happy you are loving your results so far. Can't wait to see what your smile looks like after your treatment is completed. We hope you'll share some before and after photos :)
Mar. 31st, 2021
Fayth Smith Hollywood, FL
Chelly E. Was very friendly and helpful on Byte’s online customer service chat room! All of my questions were answered quickly and effectively! Chelly even gave me a discount! It was the best experience I ever had with an online customer service chat room!
3 years ago
Reply from byte
We love to hear that! Thanks so much for sharing. We are happy to hear that Chelly provided you with such an amazing experience!
Mar. 31st, 2021
Robin Saint Augustine, FL
I did extensive research for alternatives after visiting an orthodontist. After reading numerous review, I knew Byte was for me. Byte was clearly the leader. I am On my way to a confident smile. The Byte team has been responsive and extremely helpful and informative. The process has been easy and uncomplicated. Very cost effective. I recommend Byte to my friends.
3 years ago
Reply from byte
We are so excited to get you to that confident smile! Thank you so much for sharing this!
Apr. 2nd, 2021
Kirah Beebe, AR
I like Byte so far. Not too uncomfortable and are definitely moving my teeth. I’ve had braces as a kid and I definitely prefer byte over braces. I’ll leave another update once my treatment plan is completed but I’m about halfway done now.
3 years ago
Reply from byte
This is amazing, congratulations on reaching the halfway mark! We can't wait to get you to that last step. We hope you'll share results photos with us! Let us know if you have any questions, we've got you.
Mar. 29th, 2021
Emily McCarty Denver, CO
I could never have considered in office dental work, even if we didn’t have all these COVID restrictions - with 3 kids I need a smooth and simple process for everything possible! The Byte team have been very helpful and responsive throughout the process and I was surprised to find that everything just works so well, even the at-home imprints I made! I was seeing a difference from the first week and am really happy with my steadily improving smile!
3 years ago
Reply from byte
Hey Emily! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you. Happy to have you in our Byte fam!
Mar. 26th, 2021
Reggie Hall ,
I enjoy working with the Byte support staff and technical advisors. The customer service staff is friendly, knowledgeable and responsive. The only reason I'm giving 3 stars instead or 5 is that I had a problem with my aligners not tracking properly and had to start my program all over again after 5 weeks. I was disappointed in not seeing the progress/results I was hoping for and a bit discouraged in having to start all over again with my Byte at Night regimen. The staff told me exactly what I needed to do and I've being following their recommendations to get back on track. After 3 weeks so far so good.
3 years ago
Reply from byte
Hey Reggie- thanks for taking the time to share this review and feedback. We understand that it can be extremely frustrating when your treatment does not track as planned but we are happy to hear our team was able to support you and get you back on track. We are committed to getting you a smile that you love!
Mar. 23rd, 2021
