Name: byte
Rating: 4.3

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Verified Customer

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Holly

My teeth aren't straight even after 4 months of treatment. Even in my last tray wearing it multiples weeks my teeth hurt. No one has reached out regarding retainers or anything.

4 years ago

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Verified Customer

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Natalie Tiscareno

Streamlined process, easy to do on your own, affordable option to braces, timeline is great - didn't give a 5 star because I don't know the full results yet.

4 years ago

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Hans C Yu

Oh! In fact, I like most attributes of your proposition: product, price, product packaging, customer services. Man! I like you guys!!

4 years ago Edited January 10, 2024

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Laura Blevins

Great customer service. Walked me through the entire process. On my 4th set of aligners and can already see a difference!

4 years ago

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Madi Huff

I rate them a 5 because they have the best customer service I have ever experienced and they always are checking up on me.

4 years ago

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Erin

Having straight teeth is always been a dream with the expense it would cost. I love the ease of Byte and the affordability.

4 years ago

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Melynda Gaskins

It works! Right before your eyes... its also affordable. The team is very attentive and are always ready to answer questions.

4 years ago

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Dierdra Stevens

They have been the best from the very beginning. Always contacting me, checking in. The product Itself is high-quality and working great.

4 years ago

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Nancy

Customer service has been great, it has been very simple and I look forward to ending up with the result shown on my treatment plan.

4 years ago

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Lynn

Super easy process, excellent results so far (11 weeks into 14 week treatment), customer service very responsive and helpful.

4 years ago

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Samantha Clarke

Great and easy process . So shocked to see how quick the results are coming in. So comforting to know how easy it is to ease into aligning my teeth .

4 years ago

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T. Bell

l have had a wonderful experience getting my smile transformed back to normal. It has been very easy to follow and well worth it.

4 years ago

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Becky Mayo

Easy. From start to finish. Easy to order, quick response on sending the molds and making the aligners. Easy to do the treatment plan. Effective.

4 years ago

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Shawn Rank

Fast return on text message responses. Very helpful and friendly. I got my Aligners way faster than they said they would come!!

4 years ago

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Jacqueline Velarde

Loved that they always got back to me in a timely manner when I would reach out. Customer service is very friendly and efficient!

4 years ago Edited January 10, 2024

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Maria

The customer service is phenomenal. I have had issues with my aligners and they have been great helping me to resolve it.

4 years ago

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Angela Curtis

I have seen great progress in my teeth so far, but not the progress I was shown in the photos even though I have followed directions as I was instructed to.

4 years ago

Reply from byte

Hey Angela! Since every anatomy is different, every plan will be too. Sometimes teeth can be a bit stubborn ;) Rest assured, we are always happy to look into your treatment for re-evaluation. Send us an email to get started!

Oct. 5th, 2020

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Verified Customer

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Litsa Stamatelos

Everything was so easy. From start to finish. Impression kit, to customer service, to the actual aligners. So simple and easy.

4 years ago

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Verified Customer

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Edward Jacobs

Sent me aligners that don't fit and its been a nightmare getting help. I now have a box of aligners sitting that can't even be used by me. I requested a refund or AT LEAST to cancel the payments and quit the program but they requested note from Dentist. I had nothing but good things to day but once you guys receive your money and we sign the contract, no one cares anymore afterwards.

4 years ago

Reply from byte

Hi Edward! We'd love to look into your treatment- please reach out to our support so that we may look into this for you. Per our guarantee, as we are a custom medical treatment, we cannot refund you once your order has been placed. However, we will make sure to get you on track no matter what.

Oct. 5th, 2020

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Rachel Catalano

It has been easy to use byte. Very convenient and most importantly, Iâ€™m seeing amazing results. I couldnâ€™t be happier.

4 years ago

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Billie Morris

My aligners are not fitting over my teeth correctly anymore. I'm on week 12 of 14 of the nighttime aligners and my teeth have not moved much since around week 5 or 6. Supposed to be hearing back about what to do next.

4 years ago

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Verified Customer

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Joy

The entire process so far is extremely quick and easy! The customer service is amazing and I've had no issues whatsoever!

4 years ago

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Missie Dixon

The whole experience is so easy and not stressful at all. My results at week 11 are amazing! So happy with my experience.

4 years ago

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Verified Customer

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Malissa Shriver

The ease of the process, the thoughtful and creative packaging, the customer service and the results and speed of treatment

4 years ago

Reply from byte

Woohoo! Happy to hear you've had a great experience, Malissa. We love a speedy treatment that's safe and effective ;) Let us know if you have any additional questions.

Apr. 1st, 2020

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Verified Customer

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Grace Boateng

Be at hey are patient and very responsive when you call them for help on something bothering you or if you have questions

4 years ago

Reply from byte

We're always here for anything you need, Grace!

Apr. 9th, 2020

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Lena Strait-Bodey

Started off great- good customer service, great fit' then aligners didn't fit, customer service took a dive and now I've lost over a month of treatment and still waiting for new aligners

4 years ago

Reply from byte

Hi Lena,

Thank you for your feedback. We always aim to provide you with the best care possible, and we'd love to look into this further. If you could reach out to us via email, this would be fantastic! We'll take care of you :)

Apr. 1st, 2020

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Lorilee Williams

The aligners are really comfortable compared to the plastic used by other companies I tried. Plus, the treatment time is half the time!

4 years ago

Reply from byte

Thank you for your recommendation! We aim to provide you with a seamless experience, from start to finish- including comfortable aligners ;)

Apr. 1st, 2020

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Alexis Rinkus

Customer service is great a I have never had such a happy experience with emails talking to and ortho doctor and having monthly check ups

4 years ago

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Elizabeth nast Fort Lauderdale, FL

Excellent product and customer service. Byte is very communicative and on top of any issues. They are quick to respond and super friendly.

4 years ago

Reply from byte

Thank you for your review!

Mar. 21st, 2020

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Elda Martinez Van Nuys, CA

They have been very attentive through the whole process getting back to me right away and addressing concerns and questions

4 years ago

Reply from byte

Thank you for your review! We do our best to ensure you have the best care possible throughout your treatment. If you ever have any questions, please never hesitate to reach out.

Mar. 11th, 2020

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Alexis West

Bad customer service, never got an answer and when I did they told me they couldn’t help me

2 months ago

Reply from byte

I’m sorry to hear about your experience, and I understand your frustration. Providing excellent customer service is our priority, and it’s disappointing to hear that we fell short in your case. We want to make sure that you get the assistance you need. Please reach out to us directly at bytereviews@byte.com, and we’ll do everything we can to address your concerns and find a solution for you. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Aug. 29th, 2024

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Aurora Anderson

Finish treatment and no one has called me to check in on progress. I think Customer Service is awful.

3 months ago

Reply from byte

Thank you for sharing your experience, and we're sorry to hear that you haven’t received the follow-up support you deserve. We understand how important it is to feel supported throughout the journey. Your feedback is important and we’re committed to improving our communication and follow-up processes. We want to ensure that every customer receives the care and attention they need. If you still need assistance please reach out to us directly at bytereviews@byte.com so we can review your case and connect you with the appropriate team. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Aug. 29th, 2024

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Tatiana Usme

I still have a long was to go but everything is going great so far

3 months ago

Reply from byte

Thank you for sharing your positive feedback! We’re delighted to hear that your experience has been going great so far, and we’re excited to continue supporting. If you have any questions or need assistance along the way, please don’t hesitate to reach out to our customer service team at https://patient.byte.com/support. We’re here to help!

Jul. 23rd, 2024

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Bolt Machine Pocatello, ID

The bulk of this rating goes to the rep who helped walk me through the process! Kearsti is amazing! She was kind, efficient, knowledgeable, and just the right mix of professional yet warm. Kearsti needs a big ole Thanksgiving & Christmas bonus (as well as a fat raise guys!)

1 year ago

Reply from byte

Hi there! Thank you so much for leaving us this review. We are so happy to hear! Our team is always standing by to support.

Nov. 17th, 2022

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Michelle L. Londonderry, NH

This company is AMAZING. The process has been super easy and they are always there to answer any questions I may have about my treatment. I would recommend byte to anyone looking for a easy and effective treatment. Cant say enough good things!

2 years ago

Reply from byte

Hi Michelle, we are so happy to hear this and very excited for you! Thank you so much for leaving us this review!

Oct. 21st, 2022

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KG New City, NY

I am very early into my treatment so I will rate again once I complete. So far, Byte has delivered on both product and service. The materials and instructions are intuitive and so very easy to follow and understand. Communication during the pre-sale process is a bit excessive however I understand they want you to place an order. Customer Service, I’m my experience thus far has been excellent. Overall, I am very pleased with my limited experience thus far.

2 years ago

Reply from byte

Hey KG! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us via call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

May. 31st, 2022

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Sara Berk Boston, MA

Great customer service! Product really works. I am only on step 14 of 21 and there is an HUGE difference in the smile. I would never have started using Byte if my teeth looked the way they do now. Looking forward to seeing what my smile will look like after step 21!

2 years ago

Reply from byte

This is so exciting! We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question- give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

May. 31st, 2022

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Ann Caulker Wakefield, MA

The process itself is pretty straightforward and has for the most part worked as advertised. I did however have to get a procedure done that they believed was causing my gap to reappear minutes after the retainers were taken off. $800 later the issue wasn’t resolved and their recommendation is a permanent retainer placement. I would have preferred that recommendation in the first place as it is less expensive and a sure thing. I feel like I wasted $800. I do like my new smile though.

2 years ago

Reply from byte

Ann, we appreciate you reaching out and sharing your feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We understand that everyone's anatomy is different and one's treatment plan may look different than another's. We are happy to hear that you are happy with your results and new smile! If you need further assistance, please do not hesitate to reach out to our Customer Care Team at at (877) 298-3669 or reach out to us on any of our social platforms such as Instagram or Facebook!

May. 31st, 2022

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KimAnn Thomas Sarasota, FL

Byte has a good product. They are making improvements and implementing new practices that are more client friendly. I particularly like that I can now schedule a consultation with someone face-to-face. It’s been a longer than expected treatment plan. As a client/patient one needs to be super proactive , something I learned somewhat the hard way. Make appointments on a very regular basis to be sure you’re on track.

2 years ago

Reply from byte

KimAnn, we appreciate you reaching out and sharing this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Apr. 12th, 2022

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Lieke Lancaster, PA

I had a scheduled phone meeting with Amber-J from the Byte Specialist Team . She was well prepared, friendly and personable. I felt very comfortable talking with her about my treatment plan. I felt she covered everything thoroughly and answered all my questions and concerns.

2 years ago

Reply from byte

Hi Lieke! Thanks for your amazing review! Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments.

Apr. 1st, 2022

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Amber Ma San Jose, CA

I am still on my treatment plan (probably 85-90% done). I had really high hopes for Byte, reading all the reviews and hype, and seeing them market themselves as "doctor directed." I found the experience to be just okay. They are really hands off. I expected there to be a more robust monitoring and evaluation process throughout the treatment plan. You never really hear from them, and you really have to advocate for yourself and take initiative to set up check-in appointments, and flag issues. I never heard from or talked to a dentist. For example, I expected to get emails or notifications when my treatment plan was almost done to prepare for the next step. Nothing. They were really proactive when trying to sell their product -- not surprising. My original treatment plan was supposed to take about 2 months. I am now going on month 6. That's not necessarily a bad thing, as they are willing to keep working with you until you're satisfied. But I feel like they oversold their speed, and underestimate how much time it takes to fix a smile. I am happy with the way they responded and are willing to accommodate additional touchups and adjustments. Bottom line is that you'll really have to commit to make this successful for you. It's not like getting Invisalign at the dentist and getting that upclose and personalized treatment plan. Some of it you'll really just have to hope for the best.

2 years ago

Reply from byte

Hi Amber , we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 15th, 2022

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Yingqiu Jiang Sunnyvale, CA

I'm in the 13th week of my treatment and so far the results are promising. The care team scheduled a video conference with a specialist and she was able to answer some of the questions I had and eased my concerns. I am looking forward to the rest of the aligners!

2 years ago

Reply from byte

Thank you so much for sharing, Yingqiu!

Feb. 24th, 2022

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Suzy R Westminster, CO

INCREDIBLE CUSTOMER SERVICE! Zach spent over 35 minutes with me over the phone to help me solve my problem. He was incredibly patent and very through in making sure I completely understood the next steps. I am finished with my upper treatment and about 1/2 way through my lowers. Very satisfied with my results so far.

2 years ago

Reply from byte

From start to finish we want every Byte customer to feel supported and taken care of. We know going through the at-home aligner experience can be a bit daunting and we want our customers to know we are here for them every step of the way! So excited for you!

Jan. 31st, 2022

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Dave Felixstowe, SFK

I like how they always keep in touch with its customers and making sure that we are satisfied with out results. When i was not initially content with my results they sent me additional retainers free of charge to help fix it.

2 years ago

Reply from byte

We are here for YOU! Thank you, Dave, for taking the time to leave this awesome review!

Jan. 11th, 2022

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Claire Hayward, CA

Byte has been a wonderful experience overall. I have tried Invisalign retainers before and I definitely prefer Byte. They walk you through the step by step process for the retainers and are with you every step of the way. The directions are clear and the entire process is very easy! I would recommend byte to anyone.

2 years ago

Reply from byte

Smiling from ear to ear, love to hear all about it!

Jan. 3rd, 2022

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Katherine Haywood Englewood, CO

The results I got were good and this is a much cheaper solution than what I was quoted for Invisalign. That being said, their customer service is terrible and no one told me that I could adjust the treatment plan before I purchased. Had I known this, I would have only purchased aligners for my bottom teeth. Any time I’ve had to reach out their customer service is sub-par. The product works though and my bottom teeth look much better than before!

2 years ago

Reply from byte

Hi Katherine. We are excited about your results and would like to provide some further clarification. There are times when our dental team has approved treatment for just one arch, either top or bottom. However, this has to be reviewed and recommended by the treating dentist. If you ever have any questions or concerns, our team is always here to help and support you. Please don't hesitate to reach out!

Dec. 29th, 2021

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Leslie Oines Surprise, AZ

Using Byte has been an easy way to straighten my teeth. Their customer service throughout the process has been fantastic as well as the lifetime commitment to keeping your teeth straight was a motivating factor for going with Byte. Highly recommend the product/service!!

2 years ago Edited December 22, 2021

Reply from byte

Leslie, we try our best to make the Byte process as smooth as possible. Byte is committed to providing the best service possible and stands behind its guarantees. We are so happy to hear your review. Please feel free to contact us if you have any questions!

Dec. 23rd, 2021

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Alicia Andrews Tulsa, OK

I am so so happy I ended up with Byte for my invisible aligners journey. As a 30 year old in restaurant management, I wasn't comfortable with traditional braces so this was the perfect option for me. The process so far has been a breeze, my teeth hurt in the best way and I can't wait to see how my smile ends up

2 years ago

Reply from byte

Alicia, we are thrilled to hear about this experience thus far. We are so excited for you we want everyone to have their dream smile! If you have a question, send it our way! We are standing by to support. 😁

Dec. 21st, 2021

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Team180captain Bloomfield, CT

My hyperbyte stopped working and I never received my 2nd set of aligners. Made a call and while I was on the phone Neena worked quickly to fix everything. Quite honestly one of the BEST customer service calls I’ve ever had! Thank you!!!

2 years ago

Reply from byte

Woohoo, we are so happy to hear that our team was able to resolve any concerns quickly. We can't wait to see you show off that smile! Thank you for the review.

Dec. 17th, 2021

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Paul Castillo Springfield, MA

The Suport I get from customer service is incredible, not only do they help me with everything, the go above and beyond just to make sure that I am getting the results that I want from my aligners, I can’t wait to see my new smile.

2 years ago

Reply from byte

We can't wait to see it either! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way. Thank you for the great review, Paul!

Dec. 17th, 2021