Name: byte
Rating: 4.5

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Verified Customer

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Nicole N Omaha, NE

The experience has been as promised. The aligners are of good quality and fit as expected. I believe the results will be very positive.

4 years ago

Reply from byte

We are so happy you are enjoying your experience! Thank you for your review:)

Jun. 3rd, 2021

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Verified Customer

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Kara Edwards Xenia, OH

Byte is quick and easy to use. I got my retainers in weeks and saw results right away. I highly recommend using this service!

4 years ago

Reply from byte

Thank you for your feedback! Happy to have you a part of our byte family :)

Jun. 3rd, 2021

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Verified Customer

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Jacqueline Phoenix, AZ

Convenient to do it all from home, fun to go through the process, affordable price, and aesthetically pleasing packaging.

4 years ago

Reply from byte

Byte is proud to be the best value in the orthodontic space! We are so happy that we were able to help you find a pricing option that works best for you. Thank you for taking the time to submit this awesome review!

May. 21st, 2021

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Verified Customer

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Kimberly Kraft Eagle Mountain, UT

Convenient to order. Loved that my rep emailed me since I don't have time for phone calls. The product is great and affordable.

4 years ago

Reply from byte

Hi there, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results!

May. 21st, 2021

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Verified Customer

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Bethany Muskegon, MI

Great customer service. They have been there the entire time to answer questions promptly. My aligners were shipped ahead of schedule.

4 years ago

Reply from byte

We are so happy you chose Byte to get you to your dream smile! Reach out with any questions - we are here to help:)

May. 19th, 2021

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Verified Customer

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Kate Ann Arbor, MI

The process was easy and fast. The quality seems great. So far, so good. My daughter can tell the changes are good only a few weeks in.

4 years ago

Reply from byte

YAY!! We are so glad your daughter is already seeing noticeable changes just a few weeks in, that's incredible :) Thanks for sharing your experience!

Apr. 20th, 2021

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Verified Customer

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Eveliza Jimenez Hawthorne, CA

My experience so far has been easy and pleasant. The only issue that I have found is that the trays are very sharp and require a lot of sanding down to soften the edges.

4 years ago

Reply from byte

Hi there. Thanks so much for the feedback, we really appreciate it. We're so sorry to hear that your aligners have been causing you some trouble, but we're glad you were able to find a solution. We want to make sure you are comfortable throughout treatment so if they are still causing you some discomfort, please give us a call or send us an email and let's get this figured out for you.

Apr. 20th, 2021

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Verified Customer

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Carina Highland, IN

Excellent customer service, always ready to assist & answer questions, definitely seeing a difference in my son’s teeth within the first month.

4 years ago

Reply from byte

Thanks so much for the awesome review! Happy to have you a part of the Byte family! :)

Apr. 22nd, 2021

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Verified Customer

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Bryan Church Little Elm, TX

I’ve been wearing my aligners for three weeks now. I can already tell a difference and my teeth are getting whiter as well!

4 years ago

Reply from byte

YESSS!! We love the BrightByte whitening foam, it makes straightening your smile that much more exciting :) We're so happy to hear that you're seeing results already and cannot wait to watch your smile continue to progress. We hope you'll share some results photos :)

Apr. 20th, 2021

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Verified Customer

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EJ Jones Waldorf, MD

Excellent company and I recommend if your looking at getting aligners. Byte has always been helpful, answered questions and check on your progress.

4 years ago

Reply from byte

Hi, thank you for the awesome review. We appreciate you recommending us. From start to finish we do what we can to provide the best experience. Our customer care team is standing by for support if you ever have any questions.

Apr. 20th, 2021

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Verified Customer

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Lauren H Macomb, MI

Great product and customer service. They were very helpful and understanding. They responded extremely fast and gave me multi options.

4 years ago

Reply from byte

Thank you! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

Apr. 22nd, 2021

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Verified Customer

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Nadia German Ontario, CA

My top aligners are piercing my tongue. I reached out and it sounded like they were going to help. It's been almost three weeks and two follow up emails and nothing. I am not wearing the top aligners because they don't fit and are causing sores on my tongue from resting on it.

4 years ago

Reply from byte

Hi Nadia, we are so sorry to hear that you haven't heard anything since reaching out about your situation! Please reach out via phone call at (877)298-3669 during normal business hours MST Monday-Friday and we would be happy to provide immediate assistance.

Apr. 29th, 2021

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Verified Customer

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Amy Huntingdon, PA

Customer service isn't super great. It seems like you talk to 20 different people before your questions are answered and then each one doesn't have record of the past conversations. Annoying.

4 years ago

Reply from byte

Hi Amy, we are sorry to hear that your questions have had a hard time being answered. We would love to look into this to resolve this issue for you. Please reach out at (877) 298-3669 and our team would be happy to assist!

Apr. 30th, 2021

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Verified Customer

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Emily Craghill

Great service, quick response time and just overall very customer friendly and good quality. Super happy I went with Byte!

4 years ago

Reply from byte

Hey Emily! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)

Mar. 25th, 2021

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Verified Customer

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Pj Clear Spring, MD

Explanation is very great on how to do your molds the Invisalign or’s come quickly and they’re really easy to put in and do what you need to do

4 years ago

Reply from byte

Hi Pj- Thank you for the great feedback. We are glad to hear that everything is going well so far, and we hope to continue your positive experience through treatment. We can’t wait to see your end results!

Mar. 25th, 2021

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Verified Customer

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Chad Redman jr Lansing, MI

Great experience and easy process! Really have enjoyed my experience with byte! I can already see a difference in 5 short weeks.

4 years ago

Reply from byte

Hey Chad! We are so happy to hear about your amazing experience thus far and that you are already seeing results. Our goal here at Byte is to help our customers get a smile they love- with a treatment that is as seamless and stress-free as possible! 😊 Welcome to the Byte fam and thank you for the awesome review.

Mar. 25th, 2021

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Verified Customer

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Joseph Fountain Valley, CA

I think the product itself it wonderful but the process has been a little all over the place and I have been trying to get my retainers for a while now

4 years ago

Reply from byte

Hi Joseph, we appreciate the feedback. We are sorry that you have been waiting for your retainer. We would be happy to check on your order, simply email support@byteme.com. Our customer care team is standing by for support!

Mar. 19th, 2021

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Verified Customer

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Kameron Oakland, CA

I had some issues with treatment, and it took weeks to get a reply and a solution. I think this is a good company, but I feel like they do really well with marketing but not so much with the service.

4 years ago

Reply from byte

Hi kameron, thank you for the feedback. We are sorry we weren't able to connect. Our typical response time is within 72 hours. If you have additional concerns, please email support@byteme.com and our customer care team can get you taken care of. We hope to change your experience for the positive in the future.

Mar. 19th, 2021

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Verified Customer

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Marion Lady Lake, FL

I love my night time aligners. I'm not having any issues with their use. I'm on week 5 and already are seeing results.

4 years ago

Reply from byte

It is so exciting to already be seeing results! We can't wait to get you to that final step!

Mar. 9th, 2021

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Verified Customer

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Andrea Bowman Ewa Beach, HI

Customer service is awesome! I had some technical questions and I received a call within a day, and had all my questions answered.

4 years ago

Reply from byte

Thank you for your review! We are so happy to hear this!

Mar. 10th, 2021

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Verified Customer

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Karen Great Barrington, MA

Customer service has been handled via email. Email response takes 1-2 days. They provided only 15 weeks of aligners initially. When I emailed them, i was promised the next set in 4-6 weeks. That was not acceptable to me.

4 years ago

Reply from byte

We are sorry to hear about this frustration. We want to make sure to get you to those final results as quickly and safely as possible, but we understand that the waiting period can be the hardest part. It is important to us to make sure all aligners pass through a sanitation and quality check before getting them shipped out to you. We hope everything is going well with your treatment. Please reach out any time to support@byteme.com.

Apr. 26th, 2021

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Verified Customer

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Stacks Cullman, AL

Everything so far is going smooth but they seriously lack information on how these aligners work. I‚Äôve never heard of them before and saw that they were easier and cheaper to use than braces, I went for it.

4 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 31st, 2022

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Verified Customer

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Cheryl Palmquist Camano Island, WA

Byte representatives do all they can at the beginning to rope people in but as soon as I had an issue about treatment and the lack of progress, they delay tremendously on their response to me. I reached out before Christmas regarding my treatment. Iy is now mid February and still no progress, just back and forth nonsense. I asked to speak to a supervisor and they ignore that request. Do yourself a favor and go through a dentist for aligners.

4 years ago

Reply from byte

Hello, thank you for leaving this feedback. We always work our best to improve on our customer experience. Please note due to a higher than normal volume we have been encountering some minor delays in our response time. We understand this is less than ideal, however, we are working out best and staffing up to get to every customers question or concerns as soon as possible. We have since got our response times back into the 24-48 hour time frame between emails. We want to look further into this for you, please give us a call at 866-765-2327 or send us an email at patient.byte.com/support.

Aug. 16th, 2022

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Verified Customer

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Heather New York, NY

Love the easiness of Byte and how there‚Äôs no need for in person meetings. The fact that it can all be done online is a big plus.

4 years ago

Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review!

Apr. 6th, 2021

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Verified Customer

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Ellen Stola Fletcher, NC

I have had great results so far! I knew when I started but the treatment is not going to close all of my gaps also the steps take longer that 7 days toward the last 5

4 years ago

Reply from byte

Hey Ellen! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. Especially if there are ever any concerns are need to be addressed. If you have any questions, feel free to reach out to us :)

Nov. 15th, 2021

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Mely Lynn, MA

The customer service is not as great as expected, it was like once I bought the plan, no one checked in anymore and the aligners themselves, well my treatment plan is now double what they said it would be without clear explanation as to why the first treatment did not work out. All in all, I'm not very impressed.

4 years ago

Reply from byte

Hello Mely, thank you for this feedback. We do send out check-in email every 2 weeks to gather photos and a progress check of the treatment to ensure everything is on track. We also have out Byte App which prompts customer to check-in with photos and to follow-up if there are any questions or concerns.

Byte works hard to create a treatment plan that addresses your particular concerns in the safest way possible. The team draws upon clinical experience and training to select the movement strategies that will work best for your needs. In some cases, teeth are more stubborn in their movement than anticipated. If the initial techniques that Byte selected were not effective, using the new impressions to adjust our approach is the best next step, now that there is a better understanding of what will work for your needs. Altering the strategy does not mean that the initial treatment was unsuccessful - it just means that some time must be added to get that perfect smile! We offer these adjustments with our Aligner Guarantee as long treatment guidelines have been complied.

We want to look further into this for you, please give us a call at 877-298-3669 or shoot us an email at patient.byte.com/support. We are standing by for support.

Aug. 16th, 2022

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Verified Customer

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Dannika Liddell Calabasas, CA

Byte was super easy to set up. I loved how seamless the process was and how straightforward the company was about how to use its product.

4 years ago

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LZ Brooklyn, NY

Eventually the aligners didn't fit perfectly and had to revert to previous weeks aligner. Still don't know if that will work yet. Fingers crossed that they will honor their smile guarantee.

4 years ago

Reply from byte

Thank you for your feedback. We would love to look into this further for you! It's not uncommon to need to move backwards to ensure you're getting the perfect smile moving forward ;) In the event that you are still having issues, please send us a message right away, and we'll take care of you!

Feb. 11th, 2021

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Verified Customer

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Nate N Fort Washington, MD

Been very easy to follow through with the process. For me personally the in-house financing was a big part of my decision to go with Byte!

4 years ago

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Jan Saint Peters, MO

They are always there for you. If you have questions they answer them right away. They keep in touch during the entire process.

4 years ago

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John Bartlett

The liners feel great and I can see the change. The hyper byte works great and helps sit the liners firmly to my teeth.

5 years ago

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Verified Customer

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Tia

Their customer service has been great. They get back to you within 24 hours and have answered any and all my questions.

5 years ago

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Verified Customer

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Maddie M

I can already see a difference. My smile has improved and I'm still not done. So it'll look even better when I complete the weeks required.

5 years ago

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Holly

My teeth aren't straight even after 4 months of treatment. Even in my last tray wearing it multiples weeks my teeth hurt. No one has reached out regarding retainers or anything.

5 years ago

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Patrick

I can see that they mean what they say. I love the help they give and I hope that they continue to help people with their smiles.

5 years ago

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Verified Customer

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Hans C Yu

Oh! In fact, I like most attributes of your proposition: product, price, product packaging, customer services. Man! I like you guys!!

5 years ago Edited January 10, 2024

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Natalie Tiscareno

Streamlined process, easy to do on your own, affordable option to braces, timeline is great - didn't give a 5 star because I don't know the full results yet.

5 years ago

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Verified Customer

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Laura Blevins

Great customer service. Walked me through the entire process. On my 4th set of aligners and can already see a difference!

5 years ago

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Madi Huff

I rate them a 5 because they have the best customer service I have ever experienced and they always are checking up on me.

5 years ago

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Verified Customer

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Erin

Having straight teeth is always been a dream with the expense it would cost. I love the ease of Byte and the affordability.

5 years ago

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Verified Customer

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Melynda Gaskins

It works! Right before your eyes... its also affordable. The team is very attentive and are always ready to answer questions.

5 years ago

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Verified Customer

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Dierdra Stevens

They have been the best from the very beginning. Always contacting me, checking in. The product Itself is high-quality and working great.

5 years ago

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Verified Customer

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Nancy

Customer service has been great, it has been very simple and I look forward to ending up with the result shown on my treatment plan.

5 years ago

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Verified Customer

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Becky Mayo

Easy. From start to finish. Easy to order, quick response on sending the molds and making the aligners. Easy to do the treatment plan. Effective.

5 years ago

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Verified Customer

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Lynn

Super easy process, excellent results so far (11 weeks into 14 week treatment), customer service very responsive and helpful.

5 years ago

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Verified Customer

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Shawn Rank

Fast return on text message responses. Very helpful and friendly. I got my Aligners way faster than they said they would come!!

5 years ago

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Verified Customer

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Jacqueline Velarde

Loved that they always got back to me in a timely manner when I would reach out. Customer service is very friendly and efficient!

5 years ago Edited January 10, 2024

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T. Bell

l have had a wonderful experience getting my smile transformed back to normal. It has been very easy to follow and well worth it.

5 years ago

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Verified Customer

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Samantha Clarke

Great and easy process . So shocked to see how quick the results are coming in. So comforting to know how easy it is to ease into aligning my teeth .

5 years ago

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Verified Customer

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Maria

The customer service is phenomenal. I have had issues with my aligners and they have been great helping me to resolve it.

5 years ago