Name: byte
Rating: 4.3

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Verified Customer

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denisa hodzic Columbus, OH

I've called twice now and still haven't gotten any feedback. My experience with Ethan ( customer service ) was not bad at all. He was probably the most helpful, but whoever is supposed to reach out to me, has not. My last day of wearing the top aligners was today and last week for the lower. I'm very frustrated, especially since my teeth are not what I expected them to be. I understand everyones teeth move differently and if mine aren't done with the treatment, but again, no one has reached out to me. Not worth the money at all. Would've rather spent money on braces elsewhere.

3 years ago

Reply from byte

Denisa, we appreciate your feedback, as we are always looking for ways to improve every customer's experience. We want every customer to love their smile at the end of treatment. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. If you are still needing help, please give us a call at 877-298-3669. We are standing by for support!

Sep. 16th, 2021

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Linda Payton Chesapeake, VA

This product didn’t work for me and caused me a lot of pain and headaches that continue today. I have been promised a refund, I followed the instructions and returned all of the supplies and attempted to sign the General Release but it wouldn’t open on my iPad. When I reached out for added assistance with the General Release, all I’ve gotten is more resistance and honestly I don’t need the stress. I did what was asked of me and to not issue a refund is bad business which is what I will report to the Better Business Bureau and anyone looking for this type of product.

3 years ago

Reply from byte

Hi Linda. We would be happy to talk to you more about this and provide any clarification we can. We want to make sure everything is being taken care of and that all your questions and concerns are being addressed. Please give our team a call at 877-298-3669 or send us a message on Facebook so we can further assist.

Sep. 20th, 2021

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April Coyle Raeford, NC

The trays edges are tough to the tongue. Not rounded or smooth. My teeth look better but my I developed a bilateral posterior open bite. Waiting to hear back from them to see if it can be fixed.

3 years ago

Reply from byte

We are sorry to hear this has been your experience. We want to make sure we can address your concerns and do what we can to help. For immediate assistance, you can reach our team at 877-298-3669. We are standing by for support!

Sep. 15th, 2021

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Miesha Scott Stone Mountain, GA

I'm currently on Tray #3. So far, my teeth are progressing nicely. I just wish there was an orthodontic appointment prior to the process and more guidance along the way.

3 years ago

Reply from byte

Thank you for this review and for sharing this great feedback. We are constantly working to improve every customer's experiences so if you ever have any questions or concerns do not hesitate to reach out.

Sep. 22nd, 2021

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Rachel Dana Point, CA

I am about half way done wi the my treatment and can see the results happening! I can’t wait to complete my treatment for my final results!

3 years ago

Reply from byte

Yaay! That is so exciting to hear you are almost halfway done! It's such a great feeling to start seeing the results happening. We can't wait to see your new smile. Thank you for the review, Rachel.

Sep. 15th, 2021

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Verified Customer

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Nic Austin, TX

I’ve had positive experience with Byte. Getting my aligners was seamless process thanks to a responsive and friendly customer support team

3 years ago

Reply from byte

Woohoo! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help.

Sep. 22nd, 2021

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Ron McCrary Jr Lebanon, TN

So far the retainers are doing exactly what they are suppose to do. I have notice my teeth have moved over the past weeks.

3 years ago

Reply from byte

This is so exciting! Thank you for choosing Byte ;)

Sep. 22nd, 2021

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Verified Customer

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Samantha Piro Mine Hill, NJ

Easy process and quick! Wish the updates could be uploaded to the account instead of emailing pictures. Also, an app would be great!

3 years ago

Reply from byte

We appreciate your feedback! We would love to pass this on to our team. We are always looking for ways to improve our processes. Thank you:)

Sep. 22nd, 2021

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Yecenia Herrera Vazquez Santa Clara, CA

Very user friendly, easy and fast. Process from start was quick and effective, still have yet to finish the process but thus far very great to use

3 years ago

Reply from byte

Yecenia, we are glad that the process has been quick and effective so far. We hope you'll share some progress pictures with us! Thank you for the great review.

Sep. 15th, 2021

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Verified Customer

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Mitzi Tillatoba, MS

They fit very well and are hardly noticeable at all. I began telling slight corrections in a very short period of time.

3 years ago

Reply from byte

When we say invisible we mean invisible! We are happy to hear you are seeing progress, and we can't wait to see your final results. Thank you for the review, Mitzi!

Sep. 14th, 2021

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Verified Customer

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Amanda Lee Goshen, IN

My experience so far has come a long way since I started a two months ago. So far, the progress is smooth and painless.

3 years ago

Reply from byte

Thanks for the review, Amanda! We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We are excited to be on this journey with you and we can't wait to see your new smile! :)

Sep. 14th, 2021

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Stephanie Patterson Springfield, IL

The aligners were super easy to get used to and began correcting my teeth very quickly. Customer service was helpful when I needed them.

3 years ago

Reply from byte

Yay Stephanie! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Sep. 10th, 2021

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Lisa Aden Defiance, OH

need to have size options to pick from at the beginning of ordering. had to reorder due to size to big. would be more helpful to select option form beginning

3 years ago

Reply from byte

Thanks for this great feedback Lisa! We appreciate it :) If any questions come up, do not hesitate to reach out, we got you.

Sep. 10th, 2021

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Maryna Lansing, MI

Have had a great experience. Aligners got here sooner than expected and haven't had any issues outside of one broken aligner.

3 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you Maryna :)

Sep. 10th, 2021

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Samantha Shetty Kendall Park, NJ

Program started off fine, received the first 15 sets in a timely manner and progress definitely worked. Since then, I have no received the remaining aligners (6 weeks in total). And no one followed up with me until I email their customer service. Not sure now when the program will be complete, been fairly frustrating.

3 years ago

Reply from byte

Hi Samantha- thank you for taking the time to share this feedback with our team. We understand that it can be frustrating when treatment does not progress as customers expect. When a customer's treatment plans extend past 15 weeks we only send the first 15 weeks to ensure that everything is on track before proceeding. This is important for our customer's dental health and safety. We promise every customer an amazing smile and making sure to check in at that time is hugely important to ensure we can get them there! We are here to provide solutions that work and help us get to the goal of that great new smile :) Our team should be sending check-in emails every two weeks and sends emails when customers reach the end of the aligners they sent so we can do a check-in. Let's take a deeper look into this! Send us an email, give us a call, or message us on Facebook and our team would be happy to support you!

Sep. 10th, 2021

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Verified Customer

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Rachel Brooks Grovertown, IN

Ease of use and because you have all the weeks you can go at your own pace with a teenager that isn’t the best at follow through.

3 years ago

Reply from byte

We are so happy to offer a convenient way for people to get a smile they love. Thanks for the great review Rachel!

Sep. 10th, 2021

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becky bjorklund Saint Michael, MN

Terrible communication after purchase. Slow communication after you have paid and committed. There should definitely be a check in before week 15 so your treatment plan isn't backed up to nearly starting over if you have go backward. If air gaps are so "common" make that known before purchase. People depend on the timeline first given for events they may be fixing their teeth for. Overall I feel lied to and paid a premium price for a product that isn't any different than any other aligner system in the industry.

3 years ago

Reply from byte

Hi Becky-Every customer's smile is so important to us, and we want to make sure to get them to those projected results in the safest and quickest way possible. Our team should be sending check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. Every smile is unique and therefore shifts in different amounts of time. We do understand that any extensions to treatment time can be frustrating but we are always working to ensure that our customers experience is as smooth as possible. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Sep. 10th, 2021

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Patricia Winnie, TX

it is a great affordable option for invisible braces. I have the night liners and they're thin and comfortable. Definitely recommend!

3 years ago

Reply from byte

Byte is proud to be the best value in the orthodontic space! Thank you for taking the time to submit this awesome review, Patricia!

Sep. 10th, 2021

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Kate Hueter Larkspur, CA

I like how easy it is but sometimes I wonder if I'm moving too quickly through the liners, if they are still too tight after a week I won't change them.

3 years ago

Reply from byte

Hi Kate- we are happy to hear things have been smooth and effortless! If you have any questions email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review :)

Sep. 10th, 2021

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Shannon Struiksma Palm Desert, CA

Customer service is excellent!! Easy to use product and very affordable! Lots of options for payment plans and all my questions are answered quickly!

3 years ago

Reply from byte

Thank you, Shannon! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Sep. 10th, 2021

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Debra Jakubek New Auburn, WI

Byte was easy to start, the representatives were available via phone, text or email at all times to answer any questions before we ordered.

3 years ago

Reply from byte

From the very first step our team has got every customer's back! Thank you for this amazing review :)

Sep. 10th, 2021

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Caiah Smith Atlanta, GA

I’m already seeing results which I love. It’s only been 5 weeks for me and my small gaps are closing. I’m very happy that I chose byte!

3 years ago

Reply from byte

That's so exciting Caiah! Thank you for choosing Byte and for the great review :)

Sep. 10th, 2021

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Chris Anderson Pompano Beach, FL

so far so good I believe. I'm currently on my 10th week, haven't noticed a ton of improvement up to this point, hoping to turning the corner soon.

3 years ago

Reply from byte

This is incredible Chris! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Sep. 10th, 2021

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Elizabeth Greenland Flint, TX

The quality is great but I feel like because it is vurtual and I do not have a dr holding me accountable to my treatment plan I am not sticking to it as strictly

3 years ago

Reply from byte

Hi Elizabeth- thank you for sharing this insightful feedback with our team. We do hear that it takes a bit to get used to the new routine of aligners, but we are so excited for you and your new smile. If you have any questions or concerns regarding your treatment, do not hesitate to reach out to us, we got you! :)

Sep. 10th, 2021

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Daniel Popielinski Los Angeles, CA

Experience has been easy to follow, have everything in need from the start, can see results. Only deduction is that not sure I’m getting results on the top teeth yet.

3 years ago

Reply from byte

Hi Daniel! Thank you for this review and for sharing this great feedback. We are constantly working to improve every customer's experiences so if you ever have any questions or concerns about your treatment or progress do not hesitate to reach out. We are here for you via email, phone calls, and even Facebook DM! :)

Sep. 10th, 2021

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Darshini Nelson Auburndale, FL

They are always checking in making sure all is well. Also for my aligners that didn’t fit well they were able to replace those with new ones.

3 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Sep. 10th, 2021

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Cheyanne Springfield, MO

I rate them that way because you are not giving me an option to not rate it. Just like this comment box, which for some unorthodox reason, requires me to comment. Strange.

3 years ago

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Godever Niyoyigenera San Antonio, TX

My teeth are looking better so I am more confident with my smile and am not afraid to laugh with my mouth open anymore😁

3 years ago

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Sep. 10th, 2021

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Falon brown Auburn Hills, MI

It really works the only thing I don’t like is that I have made $200 from people buying the impression kit and have not received it

3 years ago

Reply from byte

Hi Falon! Thanks for the great review and for recommending your friends. Send us an email regarding your concern and our team would be happy to help :)

Sep. 10th, 2021

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Tara Matera Tucson, AZ

The price is high. Perhaps compared next to Invisalign it is inexpensive, but when looking at the material the aligners are made of the price is over inflated

3 years ago

Reply from byte

Hi there, we appreciate you taking the time to provide this feedback. With any questions or concerns, our Customer Care team is here to help! Please send us an email at support@byteme.com or give us a call at 877-298-3669 and we'd love to assist:)

Sep. 22nd, 2021

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Sana mohsin Little Rock, AR

I love them so far except on week 2 when I took my bottom aligners out one of my teeth chipped a little. Been scared since then that it will happen again

3 years ago

Reply from byte

Hi there, let's get you in contact with our Care team asap so they can assist with this issue. Please give us a call at 877-298-3669 and let's get you taken care of.

Sep. 22nd, 2021

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Kassandra Gonzalez Sioux City, IA

Byte has been working well for me. After 7 weeks I noticed a big difference. I already have whiter and straighter teeth.

3 years ago

Reply from byte

This is incredible! We love to see every customer's amazing new whiter and brighter smile. BrightByte is a game changer :) Thanks for the great review!

Sep. 22nd, 2021

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Brooke Gilbert, AZ

I’m currently on week five and I’m not seeing very much progress. I know I need to be patient. Other than that I think that byte has been very transparent and helpful.

3 years ago

Reply from byte

Hi! Thank you for this review and for sharing this great feedback. We are constantly working to improve every customer's experiences so if you ever have any questions or concerns do not hesitate to reach out. We are available via email, phone call, and even Facebook DM :)

Aug. 26th, 2021

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Leighann Fitzgerald Odessa, TX

The two teeth are still not straight and have not turned to the right straightness and it bugs me. But I love the whitening and that their clear and flexible and and affordable especially for a student like myself.

3 years ago

Reply from byte

Hi Leighann- thanks for sharing this great feedback and review. Every Byte treatment comes with our Aligner Guarantee that covers any additional aligners needed to get the smile our team promised! If you have any questions about this, send us an email, we'd be happy to share more details :)

Aug. 26th, 2021

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Cynthia Singh Hollywood, FL

Byte was easy to use. Everything was shipped with clear instructions, quick turnaround times and very efficient processes overall. I saw fast results from my use with Byte

3 years ago

Reply from byte

Hi Cynthia! Thank you for this review and for sharing this great feedback. We are constantly working to improve every customer's experience so if you ever have any questions or concerns do not hesitate to reach out.

Aug. 26th, 2021

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Heather Whynot Tacoma, WA

The customer service and response has been horrible regarding my insurance. I was told I would be covered and now my insurance is telling me that the tax ID for them doesn’t exist and they will not cover me now. I tried contacting them and never received a response for that. I tried sending an email when one of my aligned got damaged and never received a reply. This has been the worst experience.

3 years ago

Reply from byte

Hi Heather, thank you for taking the time to share this feedback with our team! It is important to us that every customer is supported throughout their whole treatment, so we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Aug. 26th, 2021

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Haemen Shah Houston, TX

Had to get back at them for everything they promised they would provide(free stuff) once I paid for the plan. Once you make the payment, you need to follow up for all the promises they made else you don't get anything they said before signing up.

3 years ago

Reply from byte

Hi Haemen! Thank you for this review and for sharing this great feedback. We are constantly working to improve every customer's experience. We want every customer to both feel supported by our team and trust our support! If you have any questions or concerns about that, do not hesitate to reach out, we are always happy to help and ensure you are fully supported :)

Aug. 26th, 2021

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Jodi Denver, CO

I’m on week 6 using the tooth stimulater 20 min a might and wearing tooth things 10 day or more for each supposed week. Me teeth are spaced out and I still don’t see a difference. I’m using the night plan.

3 years ago

Reply from byte

Hi Jodi- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Aug. 26th, 2021

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Karaya Los Angeles, CA

Overall great company, super nice advisors.Shipping is pretty quick which is a plus! I’m about 3 months in, and love my results so far!!

3 years ago

Reply from byte

This is so exciting! Thanks for sharing:)

Aug. 17th, 2021

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Taquita James Houston, TX

I am only 4 weeks in and I am seeing some favorable results. As well as I have started some really good dental practices bc of wearing my aligners

3 years ago

Reply from byte

This is so great to hear! Keep up the good work :)

Aug. 17th, 2021

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Jennifer Linden, VA

The process has been simple. Everything was mailed, which I love. I didn't need to step a foot inside an orthodontist office. No one needed to put their fingers in my mouth.

3 years ago

Reply from byte

Isn't it great when no one needs to put their fingers in your mouth? Haha, thank you for your awesome review!

Aug. 17th, 2021

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Michelle Gonzales Rancho Cucamonga, CA

I rate byte highly. It’s way more affordable and easy to use than other brands and stuff. I like how I can fix my teeth at the comfort of my home. I love byte. :)

3 years ago

Reply from byte

Hey! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you. Happy to have you in our Byte fam!

Aug. 10th, 2021

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Heather ward Lowell, NC

Byte did shift my teeth some and make them more straight but they did not completely straighten them like I had hoped and was told they could do so. I am on my last alignment and my front tooth is still crooked and not completely straightened.

3 years ago

Reply from byte

Hi Heather. If you are not completely happy with your results, please send us an email at support@byteme.com or give us a call at 877-298-3669. We want to see what we can do to make sure you are loving your smile transformation!

Aug. 10th, 2021

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Cynthia Tadd Salt Lake City, UT

Everything (so far) has been fantastic! The boxes come with all the information needed. Responses have been timely. Results so far are great!

3 years ago

Reply from byte

Hi Cynthia! Thanks so much for the awesome review. We are so happy things have been going well so far and hope to continue in this direction throughout the rest of your Byte journey. Please don't hesitate to reach out with any questions you have :)

Aug. 10th, 2021

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Jennifer Hernandez Lisle, IL

Once receiving treatment plan someone should call to go over plan with patients. I was very disappointed to find out my plan did not include what i feel was a key component of my forever smile.

3 years ago

Reply from byte

Hi Jennifer. We are more than happy to talk anything through with you. If you have a question or concern, please give our team a call at 877-298-3669 and a Byte team member can further assist you or set you up with a call with our professional care team. We want to make sure you are feeling comfortable and supported throughout this process!

Aug. 10th, 2021

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Yesenia Rocha Rockford, IL

Half way and my teeth are looking straighter already in such short timeframe. They look whiter too. I'm happy with how they're turning out

3 years ago

Reply from byte

Thank you for the amazing review, Yesenia! We are so excited to hear that you are already seeing progress. We are excited to be on this journey with you, and we can't wait to see your new smile!

Aug. 3rd, 2021

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Alexandra Guardia Aurora, CO

Great customer service, I did my research before signing up to Byte and the blew me away. And for it being week 5 the results are amazing.

3 years ago

Reply from byte

We are so happy to hear you are already excited about your progress, and we can't wait to see your new smile! We know clear aligner treatment is a big purchase, and we are happy you chose Byte. Happy to have you in the Byte fam! Thank you for the review, Alexandra.

Aug. 3rd, 2021

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Christopher m salomon Taft, CA

Because it's working my front gap is closing and I still need 2 more moldings to go I feel confident when I smile now !!

3 years ago

Reply from byte

We love to hear this! We are excited to hear you are feeling more confident, and we can't wait to see you show off your new smile. Thank you for the awesome review, Christopher.

Aug. 3rd, 2021

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Dana Seattle, WA

Byte is great for folks that don't have underlying dental issues (crowns, implants) and have good hygiene practices that don't require overview by a licensed dentist.

3 years ago

Reply from byte

We know that Byte is not for everyone as we are best suited for mild to moderate cases. If you ever have any questions our team is standing by for support! Thank you for the feedback, Dana.

Aug. 3rd, 2021

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Heather Domerese Chico, CA

I like the aligners so far but I sort of feel like there's been no communication since I got my aligners. Just a stark contrast to before I purchased my treatment plan.

3 years ago

Reply from byte

Hi Heather, thank you for sharing this feedback with us. Every customer's smile is so important to us. Our team does send check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist!

Jul. 29th, 2021