Name: byte
Rating: 4.5

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Verified Customer

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Chelsey Schreiber Middle River, MD

Very easy process at home. All staff that has contacted me have been so helpful, polite, and professional. So happy with the changes I am noticing!

4 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Oct. 21st, 2021

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Stacey Bauman Alexandria, VA

I was promised a student discount and still haven't gotten it. I was charged full price. I was told I would be credited for the student discount‚Ä¶.still waiting and I'm halfway through my treatment.

4 years ago

Reply from byte

Hi Stacey, thank you for your feedback. We can understand your frustration. We want to do what we can to help get your concerns taken care of as soon as possible. You can give our team a call at 877-298-3669. We are standing by for support!

Oct. 13th, 2021

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Susie Jablonski Sound Beach, NY

Simple to use, easy to follow! Love the added notes in each weekly aligner set. Love the whitening results. So far so good!

4 years ago

Reply from byte

BrightByte is a game changer! Thank you, Susie:)

Oct. 21st, 2021

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QUINCY D MARTIN Fresno, CA

It's been a really great experience even needing extra aligners they're very sure to make sure I'm happy with the way my kteeth look

4 years ago Edited January 10, 2024

Reply from byte

Hi there. We are happy to hear things are going well in your Byte experience. Please do not hesitate to give us a call or shoot us an email if you have any questions. Our team is standing by to support :)

Oct. 19th, 2021

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Verified Customer

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Andrea Ruiz Heyburn, ID

Friendly and helpful customer service. Great step by step instructions. Someone is always available if I need help or have questions.

4 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Oct. 21st, 2021

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Verified Customer

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Sarah J Chipley Orlando, FL

Honestly super easy and cost effective. They don't bother me as much as I thought they would and no one can tell I have them in :)

4 years ago

Reply from byte

We love to hear this! Thank you, Sarah!

Oct. 21st, 2021

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Suzette Seymour La Porte, IN

Amazed at the quick positive results! Byte is both easy and convenient. They are not very noticeable and get the job done.

4 years ago

Reply from byte

Who says straightening your teeth can't be convenient? To those people, we just have one thing to say. Byteme.

Oct. 21st, 2021

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Angie Malenke Cambridge, MN

It was going well in the beginning. No the progress is slow and I am ending up wearing longer. I wear them 15 to 18 hours night and day. Whitening is at a haunt.

4 years ago

Reply from byte

Hi Angie. Thanks so much for writing in and sharing your experience so far. Our team is here for you every step of the way. If you ever feel like your smile is not progressing or if you just want to make sure your aligners are fitting properly, just shoot us an email at support@byteme.com and a Byte team member will answer all your questions and make sure you're being taken care of!

Oct. 19th, 2021

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Cara Poirier Lafayette, CO

Very professional, amazing customer service an coaching, fraction of the price of traditional braces or Invisaligns, and quick results!

4 years ago

Reply from byte

We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us :)

Oct. 13th, 2021

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Verified Customer

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Janna Hulsey Pleasant View, TN

So far I really like Byte. I haven't had any issues with my aligners. I'm in the early stages so I'm hoping for great results.

4 years ago

Reply from byte

This is amazing! We know it's only the start, but we can't wait to get you to that last step. Let us know if you have any questions throughout your treatment! We've got you.

Oct. 13th, 2021

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Paul Earlville, NY

I feel as if it takes a while for the results to set in and maybe you should wait off on going into the next set and do a possible week and a half to two weeks with each set.

4 years ago

Reply from byte

Hi Paul! While the 7-day wear time works for most of our customers, there are times when a longer wear-time is necessary. It is our goal to get our customers their dream smile in the safest way possible. If you are ever concerned about the fit of your aligners, please don't hesitate to send our professional care team an email to support@byteme.com and they can further assist and make sure you are on the right track :)

Oct. 19th, 2021

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Loraine Castillo

Because I had to fight to get what I had paid for and was under guarantee.

4 years ago Edited October 11, 2021

Reply from byte

Hi Loraine, thank you for your feedback. We can understand your frustrations. We want to clarify our process. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. These are outlined on our Guarantees page on our website.

This means that if at any point during treatment those guidelines are not followed, such as throwing away previous aligners, there may be a fee associated with re-evaluating that treatment.

Oct. 12th, 2021

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Becky Vigil Denver, CO

I expected more check ups with the people at Byte. They've only reached out once to see my progress. I don't know if it's going as well as it should or not. But I do see some results and that's good.

4 years ago Edited January 10, 2024

Reply from byte

Thank you for your feedback, Becky. We understand how important it is that our customers get the support they need throughout their smile journey. We send out check-in emails about every 2 weeks. We want to make sure that the smile is on track. If you are not getting those emails, we want to look into this right away. Please give us a call at 877-298-3669. We are standing by for support!

Oct. 12th, 2021

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Araceli Banning, CA

So far it has been an easy process and seeing results already. Also friendly and helpful staff helping me through the process.

4 years ago

Reply from byte

Fantastic to hear you're having a great experience, Araceli :) We can't wait to get you to that last step.

Oct. 12th, 2021

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Bobbi Rohwer Minneapolis, MN

I've got three weeks left of aligners, and they've done everything they were supposed to. My teeth are straighter - and whiter!

4 years ago

Reply from byte

That is so exciting! Be sure to share some photos with us of your whiter, straighter smile- we cannot wait to see it. Our team is here for you every step of the way so do not hesitate to reach out to us. We always got you! :)

Oct. 13th, 2021

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Ali Weigel Pulaski, VA

They really come at you hard before you pay... then dead silence. When I send questions, it seems there is just chaos on your side... if I ever get a response. I feel like you're kind of a bag the customer then you're done kind of company.

4 years ago

Reply from byte

Ali, thank you for your feedback. Our goal is to support every customer at every stage of their Byte journey. We are sorry to hear that you have not felt that support. Due to a higher volume, our response time has been less than ideal. We appreciate your patience and apologize for the delay. We are staffing up and our team is working hard to help each and every customer as soon as possible. We want to make sure that you are getting the support you need! For immediate assistance, you can reach our team at 877-298-3669. We are standing by for support!

Oct. 12th, 2021

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TABITHA RUTLEDGE Fairburn, GA

because my trays dont even fit. i called and talk to someone and i have even sent emails and have not heard anything back i am asked to do this review and yet i cant even get the help that i need. i am upset and not happy at all because i paid all this money to get my teeth straight and i cant eve wear my trays and i have not gotten a response at all

4 years ago

Reply from byte

Thank you for your feedback, Tabitha. We understand he importance of getting the support you need throughout treatment. We want to make sure you can get the assistance you need. Please give our team a call at 877-298-3669. We are standing by for support!

Oct. 6th, 2021

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Matthew McManus Nolensville, TN

It's been a total disaster. My teeth began to separate so they sent me new aligners but only for the bottom. Then after weeks I received both new upper and lower aligners and the second weeks set was deformed so bad I couldn't tell upper from lower and of course they weren't close to fitting. I skipped to 3rd weeks but don't believe they will fit either after trying them on a day early. I'm this close to giving up and losing all of my money for nothing. Highly pissed off

4 years ago

Reply from byte

Hi Matthew. We want to help and make sure you are on track towards your dream smile. We hear you and know that the process of waiting to get new aligners can be frustrating. Please give our team a call at 877-298-3669 during normal business hours, MST. Or shoot us an email at support@byteme.com so our customer care team can work with you to figure out the best next steps in your treatment plan.

Oct. 12th, 2021

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EAntwi Charlotte, NC

They're service is slow. They weren't keeping track of when my aligners were delivered and didnt follow up to assess my progress until I'd been wearing my last provided tray for about a month. Then they claimed they couldn't send my remaining trays because I hadn't progressed enough in my treatment to receive them.

4 years ago

Reply from byte

Hi there, it is important for us to get you to your dream smile, but we understand how frustrating it can be to have to extend treatment. Our team sends over check-in emails every 2 weeks, which may at times get stuck in a junk or spam folder. These emails help prevent extensions of treatment, as we want to see how you are progressing throughout your entire treatment. You have our Byte for Life guarantee, so we are committed to getting you to those results in the safest and quickest way possible. Please feel free to reach out with any questions or if you'd like any clarification on our processes from our team. For the quickest response, you can reach us by phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 20th, 2021

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Kalena Lynch Shawnee Mission, KS

So happy with equipment, treatment, and price. The only reason I didn't rate 5 stars is they usually took 5-7 days to respond, with prolonged the treatment process

4 years ago

Reply from byte

Hi Kalena! Thank you so much for this review! If you ever need to connect with our team immediately, don't hesitate to give us a call at 877-298-3669:)

Sep. 29th, 2021

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Grecia Dallas, TX

I like how easy it is but I didnt give it that fifth star because i feel I could've seen more improvements in my bite that I didnt achieve with byte.

4 years ago

Reply from byte

Hi Grecia- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 29th, 2021

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Aleesha Cutler Salt Lake City, UT

Fast results! Shipping and processing times were also speedy, which helped me get me to the results faster than expected

4 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Sep. 29th, 2021

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Lisa Brown Anaheim, CA

Great experience from start to finish. My teeth were straight very quickly into the process and I'm happy with the finished product

4 years ago

Reply from byte

We are so happy to hear this! Thank you for leaving this awesome review:)

Sep. 29th, 2021

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Tim Quagliarello Hoboken, NJ

Beyond terrible customer service. While considering purchasing Byte I had a customer sales rep reaching out to me near daily. From the moment I purchased the product everyone disappeared. It takes a week or more to even get a response. There‚Äôs no real concerted effort to follow up and check in besides a generic email. No customization or attention.

4 years ago

Reply from byte

Hi there, we want to make sure you feel supported throughout the Byte journey. After purchasing the treatment plan, we check-in about ever 2 weeks via email. By responding to these emails, you are communicating directly with our Customer Care team. They are here to help get each customer to those projected results. If you'd prefer to speak to someone via phone call, we are here Monday-Sunday during normal business hours MST at 877-298-3669. We'd love to help!

Sep. 22nd, 2021

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Alyssa Manz Woodside, NY

Customer service was really great before I ordered my aligners, but disappointed me when I got my set. I understand that you are trying to sell early on, but I need the support during my treatment. I‚Äôd probably go with another option (such as Invisalign) if I were to redo this process‚Ä¶

4 years ago

Reply from byte

Hi there, we are sorry to hear that you have not heard from anyone since purchasing your aligners. Once making that purchase, you should receive an email confirmation as well as check-in emails about every 2 weeks to make sure you are progressing as projected. At times, these emails may get stuck in a spam or junk folder. With this said, we want to make sure you are able to connect to the appropriate party and receive the assistance needed. We are here to support you and get you that smile you have dreamed of! If you still have had issues hearing from our team, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback, or send us a DM through FB and we'd be happy to help.

Sep. 21st, 2021

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Lisa Saint Louis, MO

So far at about halfway through the process I‚Äôve been happy with them, but the customer service, while always kind and helpful, is slow with the replies.

4 years ago

Reply from byte

Halfway already - this is so exciting! We are here for you if you have any questions or concerns. Give us a call at 877-298-3669 :)

Sep. 22nd, 2021

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Susan Stone Dolan Denver, NC

I am not 100% happy with the the aligners have been cut the inner part of my cheek gets caught in them a lot. Some aligners are like that others are fine

4 years ago

Reply from byte

Let's get you taken care of! Our Customer Care team is here to make this process as smooth as possible. Give us a call at 877-298-3669 and let's help!

Sep. 22nd, 2021

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Katie Maloney Arroyo Grande, CA

First set didn't fit my bottom teeth. Replacement set after paying for insurance coverage, they didn't send me a bottom set. According to them, they were not moving my bottom teeth, which is ridiculous. 1) because I have crooked bottom teeth and 2) if you move the top, you need to move the bottom too. I am not chancing it by wearing these things to mess up my mouth. Expensive lesson learned. Was invited to a zoom call to discuss the issues, but the person never even looked at my mouth, so why bother having a zoom call? Could've just read her script to me over the phone.

4 years ago

Reply from byte

Hi Katie. We are sorry to hear your experience has been anything less than amazing. We would love to look into this further and see what we can do for you. During Byte treatment our goal is to do all that we can to give our customers the smile of their dreams. Please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to discuss this further and provide any clarification that we can. If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Sep. 22nd, 2021

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Sabrina Bowerman Sterling, CT

They have worked better than I thought they would, however my teeth are taking a little longer than expected on the bottom even with using the hyper byte every night

4 years ago

Reply from byte

Every treatment is different, but we are committed to getting every customer the smile of their dreams. If you ever have any questions, we are here for you:)

Sep. 22nd, 2021

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Chelsea Hurtado Colorado Springs, CO

It was super easy to sign up, very affordable with bad credit, and the hyper bite really makes the discomfort a lot less.

4 years ago

Reply from byte

Yay! Thank you for sharing this awesome feedback!

Sep. 22nd, 2021

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Andy Chicago, IL

Used it for 15 weeks but has not seen much results. Contacted customer service and the told me to wear the week 10 aligners for additional two weeks. It's been 12 days since and nothing changes.

4 years ago

Reply from byte

Hi Andy. Our goal at Byte is to give everyone the smile of their dreams. If you are still not seeing any changes, we want to have our customer care team take another look at things. Please give us a call at 877-298-3669 or send us an email at support@byteme.com and a Byte team member will take care of you.

Sep. 21st, 2021

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Elizabeth Garcia Battle Creek, MI

The process was simple and has for the most part been effective. A 4 because I‚Äôm waiting to see how we will resolve my currently non shifting tooth.

4 years ago

Reply from byte

Thank you for sharing! We are here if you ever have any question, so don't hesitate to reach out:)

Sep. 22nd, 2021

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Phoebe Glowacki Chicago, IL

Product solved the issues I was having with jaw pain while also straightening my teeth. The teeth whitening kit is also amazing.

4 years ago

Reply from byte

Wow - thank you so much for sharing! We are thrilled for you and your new smile:)

Sep. 22nd, 2021

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April Coyle Raeford, NC

The trays edges are tough to the tongue. Not rounded or smooth. My teeth look better but my I developed a bilateral posterior open bite. Waiting to hear back from them to see if it can be fixed.

4 years ago

Reply from byte

We are sorry to hear this has been your experience. We want to make sure we can address your concerns and do what we can to help. For immediate assistance, you can reach our team at 877-298-3669. We are standing by for support!

Sep. 15th, 2021

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Linda Payton Chesapeake, VA

This product didn’t work for me and caused me a lot of pain and headaches that continue today. I have been promised a refund, I followed the instructions and returned all of the supplies and attempted to sign the General Release but it wouldn’t open on my iPad. When I reached out for added assistance with the General Release, all I’ve gotten is more resistance and honestly I don’t need the stress. I did what was asked of me and to not issue a refund is bad business which is what I will report to the Better Business Bureau and anyone looking for this type of product.

4 years ago

Reply from byte

Hi Linda. We would be happy to talk to you more about this and provide any clarification we can. We want to make sure everything is being taken care of and that all your questions and concerns are being addressed. Please give our team a call at 877-298-3669 or send us a message on Facebook so we can further assist.

Sep. 20th, 2021

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Rachel Dana Point, CA

I am about half way done wi the my treatment and can see the results happening! I can’t wait to complete my treatment for my final results!

4 years ago

Reply from byte

Yaay! That is so exciting to hear you are almost halfway done! It's such a great feeling to start seeing the results happening. We can't wait to see your new smile. Thank you for the review, Rachel.

Sep. 15th, 2021

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Yecenia Herrera Vazquez Santa Clara, CA

Very user friendly, easy and fast. Process from start was quick and effective, still have yet to finish the process but thus far very great to use

4 years ago

Reply from byte

Yecenia, we are glad that the process has been quick and effective so far. We hope you'll share some progress pictures with us! Thank you for the great review.

Sep. 15th, 2021

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katie manross Flagstaff, AZ

The aligners don’t really fit that well, which is probably my fault on making a bad impression tray, but they really hurt the first few weeks of wearing them, and not just the regular discomfort of aligners.

4 years ago

Reply from byte

Katie, thank you for your feedback. While it is normal to feel discomfort when starting a clear aligner treatment, if you are concerned with the level of pain we want our team to review ASAP. Please send us an email at support@byteme.com or give us a call at 877-298-3669. We are standing by for support!

Sep. 16th, 2021

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Jennifer Trujillo Peralta, NM

Byte is EXTREMELY helpful during the purchasing process, but once they have your business, they are non-existent. You spend your time wondering if you are on track with treatment.

4 years ago

Reply from byte

Jennifer, thank you for your feedback. We want to make sure you are getting the support you need throughout treatment. We do send out check-in emails about every 2 weeks. Sometimes those end up in the junk folder. If you are not seeing those, we do want to look into this and make sure that you do start receiving those. Please give us a call at 877-298-3669 to look into this further. We are standing by for support!

Sep. 16th, 2021

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Miesha Scott Stone Mountain, GA

I'm currently on Tray #3. So far, my teeth are progressing nicely. I just wish there was an orthodontic appointment prior to the process and more guidance along the way.

4 years ago

Reply from byte

Thank you for this review and for sharing this great feedback. We are constantly working to improve every customer's experiences so if you ever have any questions or concerns do not hesitate to reach out.

Sep. 22nd, 2021

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Samantha Piro Mine Hill, NJ

Easy process and quick! Wish the updates could be uploaded to the account instead of emailing pictures. Also, an app would be great!

4 years ago

Reply from byte

We appreciate your feedback! We would love to pass this on to our team. We are always looking for ways to improve our processes. Thank you:)

Sep. 22nd, 2021

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Ron McCrary Jr Lebanon, TN

So far the retainers are doing exactly what they are suppose to do. I have notice my teeth have moved over the past weeks.

4 years ago

Reply from byte

This is so exciting! Thank you for choosing Byte ;)

Sep. 22nd, 2021

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denisa hodzic Columbus, OH

I've called twice now and still haven't gotten any feedback. My experience with Ethan ( customer service ) was not bad at all. He was probably the most helpful, but whoever is supposed to reach out to me, has not. My last day of wearing the top aligners was today and last week for the lower. I'm very frustrated, especially since my teeth are not what I expected them to be. I understand everyones teeth move differently and if mine aren't done with the treatment, but again, no one has reached out to me. Not worth the money at all. Would've rather spent money on braces elsewhere.

4 years ago

Reply from byte

Denisa, we appreciate your feedback, as we are always looking for ways to improve every customer's experience. We want every customer to love their smile at the end of treatment. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. If you are still needing help, please give us a call at 877-298-3669. We are standing by for support!

Sep. 16th, 2021

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Amanda Lee Goshen, IN

My experience so far has come a long way since I started a two months ago. So far, the progress is smooth and painless.

4 years ago

Reply from byte

Thanks for the review, Amanda! We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We are excited to be on this journey with you and we can't wait to see your new smile! :)

Sep. 14th, 2021

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Nic Austin, TX

I’ve had positive experience with Byte. Getting my aligners was seamless process thanks to a responsive and friendly customer support team

4 years ago

Reply from byte

Woohoo! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help.

Sep. 22nd, 2021

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Mitzi Tillatoba, MS

They fit very well and are hardly noticeable at all. I began telling slight corrections in a very short period of time.

4 years ago

Reply from byte

When we say invisible we mean invisible! We are happy to hear you are seeing progress, and we can't wait to see your final results. Thank you for the review, Mitzi!

Sep. 14th, 2021

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Maryna Lansing, MI

Have had a great experience. Aligners got here sooner than expected and haven't had any issues outside of one broken aligner.

4 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you Maryna :)

Sep. 10th, 2021

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Kate Hueter Larkspur, CA

I like how easy it is but sometimes I wonder if I'm moving too quickly through the liners, if they are still too tight after a week I won't change them.

4 years ago

Reply from byte

Hi Kate- we are happy to hear things have been smooth and effortless! If you have any questions email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review :)

Sep. 10th, 2021

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Lisa Aden Defiance, OH

need to have size options to pick from at the beginning of ordering. had to reorder due to size to big. would be more helpful to select option form beginning

4 years ago

Reply from byte

Thanks for this great feedback Lisa! We appreciate it :) If any questions come up, do not hesitate to reach out, we got you.

Sep. 10th, 2021

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Patricia Winnie, TX

it is a great affordable option for invisible braces. I have the night liners and they're thin and comfortable. Definitely recommend!

4 years ago

Reply from byte

Byte is proud to be the best value in the orthodontic space! Thank you for taking the time to submit this awesome review, Patricia!

Sep. 10th, 2021