Name: byte
Rating: 4.3

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Amber Hargrove Tulsa, OK

The beginning process was easy. The going back and forth with customer care and profession care on issues I'm having hasn't been fun.

3 years ago Edited January 10, 2024

Reply from byte

That's right, we got our customers covered from the comfort of their own home. Aligning your teeth has never been so easy! 🥰

Oct. 26th, 2021

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Lauren Collins Houston, TX

I have been seeing results I never thought I could have without getting braces, and the process is moving along quickly.

3 years ago

Reply from byte

Hey Lauren, there's nothing we love more than helping our customers reach their smile goals all the while enjoying the journey 😊

Oct. 26th, 2021

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Beth VanStory Mc Lean, VA

I find that every time I switch to a new set of aligners, they are painful. They hyperbyte helps a little. But this is not what expected. I'm finding myself wearing each set longer, so the overall process will extend.

3 years ago

Reply from byte

Hi Beth. During all orthodontic treatment, it is normal to be experiencing some discomfort as your teeth are moving into place. Our HyperByte is here to help ease some of that discomfort, but if you find that you are experiencing a lot of pain we want to get our professional care team looped in just to make sure things are going okay. Give us a call at 877-298-3669 or shoot us an email at support@byteme.com and a Byte team member will take care of you!

Oct. 30th, 2021

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Kaela Bernardino Dallas, GA

It's been super easy to keep up with, travel with, and I don't have to worry about making in-person appointments. It's been great

3 years ago

Reply from byte

That's right, we got our customers covered from the comfort of their own home, even on vacation 😎 Aligning your teeth has never been so easy!

Oct. 28th, 2021

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Dan Kengott Fort Collins, CO

I'm only about 10 weeks into the process but the progress has been fantastic and very easy to do (I'm doing the at night version).

3 years ago

Reply from byte

Hey Dan, thanks for sharing! The journey to your dream smile has never been so easy! Each treatment plan is personalized specifically for each of our customers with lots of care 😊 Be sure to let us know if you have any questions.

Oct. 28th, 2021

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Joariel Delgado-Rodriguez Vacaville, CA

I rate byte a 5 star rating because I ultimately got the results that I wanted and it was an easy 12 week process to get to the results!

3 years ago

Reply from byte

The journey to your dream smile has never been so easy! Thank you for sharing

Oct. 28th, 2021

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Joshua McCarty Saint Petersburg, FL

1. My bottom aligners are making my teeth worse. Now they just hurt all the time and the aligner doesn't even fit. 2. I called 6 different phone numbers that were all disconnected before finally getting one number that worked.

3 years ago

Reply from byte

Hi Joshua. We are sorry to hear your aligners are not fitting properly. Our customer care team is always here to help and can get you set up with the best next steps on your way to a dream smile! Please give us a call at 877-298-3669 during normal business hours, MST, send us an email at support@byteme.com, or you can even shoot us a message on Facebook and we'll make sure all your questions are taken care of!

Oct. 30th, 2021

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JAMIE HENSLEY Harrison, TN

I would consider my teeth to have been a little more crooked and crowded than average and Byte seems to be very effective.

3 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Nov. 3rd, 2021

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Hannah Wallace Philadelphia, PA

The simplicity and fast pace of all messages, deliveries, etc. is very convenient. Unfortunately, the retainers themselves did not fit and byte's response to this issue was to have me cut the retainers myself. For the cost of this program, I was hoping that byte would be willing to put more effort into correcting this issue.

3 years ago

Reply from byte

Hi Hannah, we understand how frustrating it can be to have to trim aligners down. However, we want to make sure we get you to your dream smile in the quickest, safest way possible, so this may, at times, be necessary, as this is a remote aligner service. We are here to help, though! If you need any assistance or have questions, give us a call at 877-298-3669 :)

Nov. 3rd, 2021

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Susie brady Lumberton, NC

I can see improvement! They are not uncomfortable to sleep in and I really do not notice them being a problem to get used to.

3 years ago

Reply from byte

We appreciate your feedback! If you ever have any questions, don't hesitate to reach out to support@byteme.com.

Nov. 3rd, 2021

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Tabitha Clausen Marcus Hook, PA

Honestly super easy, with great results! Without bracking the bank. Also you notice the differences after your first aliner.

3 years ago

Reply from byte

This is so great to hear! If any questions arise, we've got your back - send us an email at support@byteme.com :)

Nov. 3rd, 2021

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Sadie Andregg Truth Or Consequences, NM

Because I haven't seen much improvement. I wish I would have had more improvement and straighter teeth. I think they could improve on their quality plus after wearing the aligners they have made my teeth very rough and sharp

3 years ago

Reply from byte

Hey Sadie! Our goal at Byte is to give everyone the smile of their dreams. If you are completed with treatment and not absolutely loving the results you're seeing, our team is here to help figure out what we can do next. Give us a call at 877-298-3669 or shoot us an email at support@byteme.com and we'll look into this further :)

Oct. 27th, 2021

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Ced Durham, NC

Great product and quality but need more wearing options. Maybe, it's the business process but I think a one fits all solution that people can just wear overnight.

3 years ago

Reply from byte

Hi there. Thank you for writing in and sharing your feedback! We really appreciate you taking the time to do so :)

Oct. 26th, 2021

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alanna thompson Bagley, MN

after not even a month my parents and i started noticing my teeth were straighter, i've always been insecure about my smile now i smile all the time

3 years ago

Reply from byte

Wow, thank you so much for sharing! We are so happy to be on this smile journey with you and love that you are loving your new smile! :) We cannot wait to see your complete smile transformation, we hope you'll share some results photos with us!

Oct. 25th, 2021

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Danielle Gardner Brooklyn, NY

Customer service is great, pricing is affordable, works well with insurance. Product is well packaged and good instructions. Quality of aligners is very poor, looks like they weren't completed. Lots of extra plastic past the tooth, hurts/damages gums, is some places too much extra to even fit in mouth

3 years ago

Reply from byte

Hi Danielle. Thank you so much for writing in and sharing a little bit about your treatment so far. We are happy to hear our team has been able to support you through this journey. If you are having trouble or discomfort with your aligners we want to look into this. Reach out to our customer care team at 877-298-3669 and we'll take care of you!

Oct. 27th, 2021

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Liliana Columbus, OH

The aligners didn't fit properly. There are so many areas that have a visible gap between the aligners and my teeth. It also can't be pushed all the way up. So whenever I talk, I can feel then pushing against each other unnaturally. I did reach out to the company and it took them weeks to respond to me. They will not refund you for bad work and make the process of getting it fixed, difficult. I didn't bother because if their initial work is any indication, the second batch will also be terrible.

3 years ago

Reply from byte

Hi there. We are sorry to hear that your aligners are not fitting properly. This is definitely something we want to have our team look into. At Byte, we are dedicated to doing all we can to get you the smile of your dreams. Please give us a call at 877-298-3669 and a Byte team member will take care of you and get you set up with the next steps to get you back on track! We are standing by to support.

Oct. 27th, 2021

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Eddy Perez East Saint Louis, IL

Its affordable and they work with you financially. The reps take good care of you and are with you every step of the way.

3 years ago

Reply from byte

Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Nov. 2nd, 2021

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Mary Morissette Denver, CO

My treatment plan is not going as anticipated. I was into week 8 of my plan before a check in was scheduled, only to find my teeth are not moving as predicted and was asked to go back to week 2. I think more frequent check ups would have avoided this waste of time and back tracking.

3 years ago

Reply from byte

Hi there, Mary. At Byte, customer dental health and safety are our number one priority. While we want to get you to your dream smile as soon as possible, sometimes backtracking to previous aligners is necessary to allow your teeth some more time to fully move into place. Our team sends out periodic check-in emails and if you have not been receiving those we want to look into it! Please give us a call at 877-298-3669 and let's get you in contact with our customer care team to answer any questions you have!

Oct. 30th, 2021

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Myriah Ruiz Dallas, TX

It's an easy process. I can wear Byte anywhere and it's straightening my teeth and helping my confidence. It's such a. Simple and wasy process

3 years ago

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Nov. 2nd, 2021

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Nadia Tabbara Norwood, MA

I really like how I can see improvement and progress every week! Also any help you might need you have complete support from the Byte team.

3 years ago

Reply from byte

Thank you! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Nov. 2nd, 2021

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Nancy Trbovich Santa Rosa, CA

I have been pleased with my BYTE experience. Representatives were very friendly. Each piece of the process has been well explained and easy to do.

3 years ago

Reply from byte

This is so great to hear! If any questions do arise, we've got your back - send us an email at support@byteme.com :)

Oct. 25th, 2021

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Brittany H

The product is great, and the customer service prior to purchasing is fantastic. When you pay for and receive your product, don't expect to hear from anyone until you contact them.

3 years ago

Reply from byte

Hi there, thank you for your review! Once treatment has started, our team sends out check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 19th, 2021

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Hannah Nicholson Mount Vernon, ME

Super excited to see my teeth the way I want. But no hassle with having to go to dentist. Taking time out of my already busy schedule

3 years ago

Reply from byte

That's what we do best 😎

Oct. 20th, 2021

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Heather Miller Fair Oaks, CA

Byte is a convenient, affordable way for me to straighten my crowded teeth. It's been so easy, and I started seeing results after just a few weeks.

3 years ago

Reply from byte

Treatment that's comfortable, affordable, AND convenient?! Now that's worth smiling about 😉

Oct. 20th, 2021

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Michael A Frost Jacksonville, AL

process is easy, and the hyperbyte shortens the treatment period. I am on my eighth week and see amazing results so far.

3 years ago

Reply from byte

Now that is something to smile about!! Beyond happy for you, let us know if you have any questions for us!

Oct. 19th, 2021

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Tere Puron San Diego, CA

Easy to use but sometimes the weekly braces don't fit quite right. Also case is awkward, braces don't always fit, you have to angle them a certain way to clise case.

3 years ago

Reply from byte

Our Customer Care team is here to check in on progress and the fit of every customer's aligners. Don't hesitate to reach out to support@byteme.com or give us a call at 877-298-3669:)

Oct. 20th, 2021

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Caron Bremer Marblehead, MA

The aligners straightening my teeth are doing a great job. Having to do a lot of filing/clipping on the aligners when I first put them in keeps me from giving 5 stars.

3 years ago

Reply from byte

Hi Caron, thank you for leaving this review. We can't wait to get you to your results!

Oct. 20th, 2021

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Samuel Nelson Weare, NH

Great product at a good price. They were also very knowledgeable anytime I called with a question. Also they follow up in a timely manner too.

3 years ago

Reply from byte

Thank you! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Nov. 2nd, 2021

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Anthony Lungabardi Indianapolis, IN

Initial expectations weren't really met, but I've been launched in these last few weeks into some drastic changes that are good yet I think could have been spread out better.

3 years ago

Reply from byte

Hi Anthony. We are happy to hear that you are starting to see changes in your smile. Throughout every step of your Byte treatment, we want to make sure you feel comfortable and supported. Please do not hesitate to reach out if you ever have any questions, concerns, or just want someone to hype up your new smile. Our Byte team is always here for you!

Oct. 19th, 2021

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Kristine Ann Barnett Union, KY

I love my byte retainers and have already seen good results. It's taking longer than expected only because I forget them at home somedays and forget to switch out weekly.

3 years ago

Reply from byte

Hi Kristine. Thanks for reaching out and sharing about your Byte experience so far. Throughout your Byte journey, it is so important to follow all the treatment guidelines so we can make sure to get you your dream smile in the safest way possible. If you ever have any questions or concerns, please do not hesitate to give us a call at 877-298-3669 or shoot us an email at support@byteme.com. Our team is standing by to support you :)

Oct. 19th, 2021

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Chara Leita Port Lavaca, TX

so far so good. My teeth are moving, hopefully in the right direction. the whitening doesn't work that great though and I already ran out.

3 years ago

Reply from byte

Hi Chara! Thank you so much for your review. If you have any questions, reach out to us at support@byteme.com

Nov. 2nd, 2021

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Mara Fricker Clayton, OH

Poor customer service response. Send emails to support and never really get answers back only surveys to show how support us. Very hard to reach by phone. Long waits. Took me over a week to get thru on phone.

3 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please send us a direct message through Facebook and our team would be happy to assist.

Oct. 19th, 2021

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Tami Ethier Petaluma, CA

From making the impressions to the instructions for using the aligners and the fabulous results, I could not be happier! Everything has been easy.

3 years ago

Reply from byte

We strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us 😊

Oct. 20th, 2021

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Emily Curtis Bay, MD

Customer support is really fast and helpful. Plus I'm already feeling way more confident in my smile and can see the changes

3 years ago

Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! Plenty of goodness to share 💖

Oct. 20th, 2021

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Isabelle Vescovo Jersey City, NJ

Byte is professional. Great communication right from the start. Prompt service and very good instructions and helpful support via email and phone.

3 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Nov. 2nd, 2021

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Carili Rubiera Homestead, FL

Im upset. This is taking longer than I was told. And to make matters even worse, byte is sending me new aligners because the only ones originally sent didn't fit correctly. It's been weeks, I'm still waiting and this is only adding more time to my treatment plan.

3 years ago

Reply from byte

Hi there! We hear you and understand the frustration of having to extend your treatment. Your dental health and safety is number one, so we want to make sure to get you to those results in the safest way possible. Our team is working hard to get you there as quickly as possible. We appreciate your patience and we are so happy you chose Byte! Don't hesitate to reach out with any questions! We are here to help:)

Oct. 19th, 2021

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Claudio Croce Fort Lauderdale, FL

Good customer care. Easy to deal with. Good customer care. Easy to deal with. Good customer care. Easy to deal with.

3 years ago

Reply from byte

Thank you so much for sharing this great review, Claudio!

Nov. 2nd, 2021

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Nicole Osif Newville, PA

I can't wear them because there is so much excess that it cuts my mouth all up. I bought an electric nail file to take the excess off, because it aggravated my arthritis too much, filing week1 down so much, but still had too much excess. I have not had the chance to use the electric file, and am frankly annoyed that I paid so much and have to make such adjustments. Customer service told me to use the tiny file provided with kit when I explained this problem. Obviously, that was no help at all.

3 years ago

Reply from byte

Thank you for your feedback, Nicole. We can understand your frustrations. We would like to provide some insight into adjusting the fit of the aligners. Trimming and adjusting aligners is a common practice throughout clear aligner therapy. When a customer seeks a chairside experience with clear aligners at their local dentist, the dental assistant or hygienist will adjust the aligners as needed for comfort. When a customer pursues a remote clear aligner company, it is their responsibility to adjust the clear aligners as needed. When there are areas that cause discomfort, we kindly ask that the aligners be trimmed or filed down. If there’s any excess material, you can use small scissors to cut it off, and then use an emery board to file the new edge. We want to do what we can to help. If you have any questions or concerns give us a call at 877-298-3669. We are standing by for support!

Oct. 12th, 2021

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Lauren fuller

I'm 6 weeks in and am already noticing a difference. I do think the whitener should continue to be sent during the time of your aligners as you have paid a lot of money :)

3 years ago

Reply from byte

We are so happy to hear about your progress. We include one free bottle of BrightByte whitener with each treatment, but feel free to purchase more through our shop! We are so excited to get you to that final step!

Oct. 12th, 2021

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Jaden Martell Kent, WA

It's an affordable way to straighten teeth! The customer service has been 5 stars. Can't find anything to complain about!

3 years ago

Reply from byte

Byte is proud to be the best value in the orthodontic space! Thank you for taking the time to submit this awesome review!

Oct. 27th, 2021

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Jesse Merriman Newnan, GA

Byte approved a treatment plan that resulted in an open bite, which I did not realize when accepting the plan. Also, my teeth did not track properly after 5 weeks and I had to wait 3 weeks to get adequate support. My treatment is going to be an additional 4-5 weeks due to this issue.

3 years ago

Reply from byte

We appreciate your feedback, Jesse. When we receive a customer's impressions back, our dental team will create a custom treatment plan based on the information they have. Every person's anatomy is different, and sometimes teeth are a bit more stubborn than we anticipated. In order to account for those more stubborn teeth, we may have to adjust our initial approach. We stand by the results we promised and will do what we can to get you there. We would be happy to address any concerns you have regarding progress or bite concerns. You can give us a call at 877-298-3669 or email at support@byteme.com. We are standing by for support!

Oct. 14th, 2021

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Lilea Heine Napa, CA

Great customer service! When my initial aligners did not fit well Byte offered support to get me a set that fit correctly in a timely manner

3 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Oct. 13th, 2021

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Mandy Hillman Ogden, UT

I have had a great experience so far. I do with there was more interaction and also some better options on the website for tracking your weeks and changing aligners

3 years ago

Reply from byte

Hi Mandy, thank you for your review! Our Customer Care team is here to assist each customer every step of the way. If you have any concerns or questions, please send us an email at support@byteme.com or give us a call at 877-298-3669 :)

Oct. 14th, 2021

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Analiz jiang Milpitas, CA

They send you half of your treatment first and if it's going well, theyll be sending you the other half, which I like because is sort of independent and self-conscious work

3 years ago

Reply from byte

Hey there. Thanks so much for the review and for sharing your experience so far. We are happy to hear that the Byte process has been working for you. If you ever have any questions please don't hesitate to reach out :)

Oct. 19th, 2021

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Kirby McPherson

Communication, excellent product, time saving and easy, saves visits to the dentist, I have children so this was the most convenient option for me

3 years ago

Reply from byte

We are so happy you think so! We work hard to make your Byte journey as seamless and easy as possible. It doesn't have to take years and be stressful to get to your perfect smile! We are so happy you chose Byte. Let us know if you have any questions - we are here for you!

Nov. 2nd, 2021

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Eilidh Allan Hartford, CT

My experience so far has been plain sailing. They are responsive and keep in touch. I am on week 8 and I am tracking well.

3 years ago

Reply from byte

We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us :)

Oct. 26th, 2021

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Tim Townsend Lewisville, TX

My teeth alignment worked out exactly as I was told it would. I was very skeptical at first but I am so glad that I chose Byte.

3 years ago

Reply from byte

We are so happy for you, and we hope you'll share your results with us!

Oct. 21st, 2021

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Destiny Tracy, CA

So far I've had a really great experience with Byte and not even half way through but I'm already satisfied with my results!

3 years ago Edited January 10, 2024

Reply from byte

This is so exciting! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Oct. 26th, 2021

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Georg Coleman Chicago, IL

I have been using Byte for 12 weeks and my teeth are definitely straighter. I also like their branding...it's cute and easy to use.

3 years ago

Reply from byte

We are so glad you have been enjoying it, Georg!

Oct. 26th, 2021

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Freddy Aviles Massapequa, NY

It was quick and simple. They answer all my questions. I was able to keep in touch with a representative at all times. Excellent customer service.

3 years ago Edited January 10, 2024

Reply from byte

Thank you! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Oct. 26th, 2021