Name: byte
Rating: 4.5

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Verified Customer

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Liliana Columbus, OH

The aligners didn't fit properly. There are so many areas that have a visible gap between the aligners and my teeth. It also can't be pushed all the way up. So whenever I talk, I can feel then pushing against each other unnaturally. I did reach out to the company and it took them weeks to respond to me. They will not refund you for bad work and make the process of getting it fixed, difficult. I didn't bother because if their initial work is any indication, the second batch will also be terrible.

4 years ago

Reply from byte

Hi there. We are sorry to hear that your aligners are not fitting properly. This is definitely something we want to have our team look into. At Byte, we are dedicated to doing all we can to get you the smile of your dreams. Please give us a call at 877-298-3669 and a Byte team member will take care of you and get you set up with the next steps to get you back on track! We are standing by to support.

Oct. 27th, 2021

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Nancy Trbovich Santa Rosa, CA

I have been pleased with my BYTE experience. Representatives were very friendly. Each piece of the process has been well explained and easy to do.

4 years ago

Reply from byte

This is so great to hear! If any questions do arise, we've got your back - send us an email at support@byteme.com :)

Oct. 25th, 2021

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Nadia Tabbara Norwood, MA

I really like how I can see improvement and progress every week! Also any help you might need you have complete support from the Byte team.

4 years ago

Reply from byte

Thank you! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Nov. 2nd, 2021

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Myriah Ruiz Dallas, TX

It's an easy process. I can wear Byte anywhere and it's straightening my teeth and helping my confidence. It's such a. Simple and wasy process

4 years ago

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Nov. 2nd, 2021

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Eddy Perez East Saint Louis, IL

Its affordable and they work with you financially. The reps take good care of you and are with you every step of the way.

4 years ago

Reply from byte

Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Nov. 2nd, 2021

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Mary Morissette Denver, CO

My treatment plan is not going as anticipated. I was into week 8 of my plan before a check in was scheduled, only to find my teeth are not moving as predicted and was asked to go back to week 2. I think more frequent check ups would have avoided this waste of time and back tracking.

4 years ago

Reply from byte

Hi there, Mary. At Byte, customer dental health and safety are our number one priority. While we want to get you to your dream smile as soon as possible, sometimes backtracking to previous aligners is necessary to allow your teeth some more time to fully move into place. Our team sends out periodic check-in emails and if you have not been receiving those we want to look into it! Please give us a call at 877-298-3669 and let's get you in contact with our customer care team to answer any questions you have!

Oct. 30th, 2021

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Hannah Nicholson Mount Vernon, ME

Super excited to see my teeth the way I want. But no hassle with having to go to dentist. Taking time out of my already busy schedule

4 years ago

Reply from byte

That's what we do best 😎

Oct. 20th, 2021

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Heather Miller Fair Oaks, CA

Byte is a convenient, affordable way for me to straighten my crowded teeth. It's been so easy, and I started seeing results after just a few weeks.

4 years ago

Reply from byte

Treatment that's comfortable, affordable, AND convenient?! Now that's worth smiling about 😉

Oct. 20th, 2021

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Tere Puron San Diego, CA

Easy to use but sometimes the weekly braces don't fit quite right. Also case is awkward, braces don't always fit, you have to angle them a certain way to clise case.

4 years ago

Reply from byte

Our Customer Care team is here to check in on progress and the fit of every customer's aligners. Don't hesitate to reach out to support@byteme.com or give us a call at 877-298-3669:)

Oct. 20th, 2021

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Michael A Frost Jacksonville, AL

process is easy, and the hyperbyte shortens the treatment period. I am on my eighth week and see amazing results so far.

4 years ago

Reply from byte

Now that is something to smile about!! Beyond happy for you, let us know if you have any questions for us!

Oct. 19th, 2021

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Brittany H

The product is great, and the customer service prior to purchasing is fantastic. When you pay for and receive your product, don't expect to hear from anyone until you contact them.

4 years ago

Reply from byte

Hi there, thank you for your review! Once treatment has started, our team sends out check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 19th, 2021

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Carili Rubiera Homestead, FL

Im upset. This is taking longer than I was told. And to make matters even worse, byte is sending me new aligners because the only ones originally sent didn't fit correctly. It's been weeks, I'm still waiting and this is only adding more time to my treatment plan.

4 years ago

Reply from byte

Hi there! We hear you and understand the frustration of having to extend your treatment. Your dental health and safety is number one, so we want to make sure to get you to those results in the safest way possible. Our team is working hard to get you there as quickly as possible. We appreciate your patience and we are so happy you chose Byte! Don't hesitate to reach out with any questions! We are here to help:)

Oct. 19th, 2021

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Samuel Nelson Weare, NH

Great product at a good price. They were also very knowledgeable anytime I called with a question. Also they follow up in a timely manner too.

4 years ago

Reply from byte

Thank you! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Nov. 2nd, 2021

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Anthony Lungabardi Indianapolis, IN

Initial expectations weren't really met, but I've been launched in these last few weeks into some drastic changes that are good yet I think could have been spread out better.

4 years ago

Reply from byte

Hi Anthony. We are happy to hear that you are starting to see changes in your smile. Throughout every step of your Byte treatment, we want to make sure you feel comfortable and supported. Please do not hesitate to reach out if you ever have any questions, concerns, or just want someone to hype up your new smile. Our Byte team is always here for you!

Oct. 19th, 2021

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Tami Ethier Petaluma, CA

From making the impressions to the instructions for using the aligners and the fabulous results, I could not be happier! Everything has been easy.

4 years ago

Reply from byte

We strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us 😊

Oct. 20th, 2021

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Kristine Ann Barnett Union, KY

I love my byte retainers and have already seen good results. It's taking longer than expected only because I forget them at home somedays and forget to switch out weekly.

4 years ago

Reply from byte

Hi Kristine. Thanks for reaching out and sharing about your Byte experience so far. Throughout your Byte journey, it is so important to follow all the treatment guidelines so we can make sure to get you your dream smile in the safest way possible. If you ever have any questions or concerns, please do not hesitate to give us a call at 877-298-3669 or shoot us an email at support@byteme.com. Our team is standing by to support you :)

Oct. 19th, 2021

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Emily Curtis Bay, MD

Customer support is really fast and helpful. Plus I'm already feeling way more confident in my smile and can see the changes

4 years ago

Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! Plenty of goodness to share 💖

Oct. 20th, 2021

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Isabelle Vescovo Jersey City, NJ

Byte is professional. Great communication right from the start. Prompt service and very good instructions and helpful support via email and phone.

4 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Nov. 2nd, 2021

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Caron Bremer Marblehead, MA

The aligners straightening my teeth are doing a great job. Having to do a lot of filing/clipping on the aligners when I first put them in keeps me from giving 5 stars.

4 years ago

Reply from byte

Hi Caron, thank you for leaving this review. We can't wait to get you to your results!

Oct. 20th, 2021

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Mara Fricker Clayton, OH

Poor customer service response. Send emails to support and never really get answers back only surveys to show how support us. Very hard to reach by phone. Long waits. Took me over a week to get thru on phone.

4 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please send us a direct message through Facebook and our team would be happy to assist.

Oct. 19th, 2021

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Chara Leita Port Lavaca, TX

so far so good. My teeth are moving, hopefully in the right direction. the whitening doesn't work that great though and I already ran out.

4 years ago

Reply from byte

Hi Chara! Thank you so much for your review. If you have any questions, reach out to us at support@byteme.com

Nov. 2nd, 2021

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Claudio Croce Fort Lauderdale, FL

Good customer care. Easy to deal with. Good customer care. Easy to deal with. Good customer care. Easy to deal with.

4 years ago

Reply from byte

Thank you so much for sharing this great review, Claudio!

Nov. 2nd, 2021

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Nicole Osif Newville, PA

I can't wear them because there is so much excess that it cuts my mouth all up. I bought an electric nail file to take the excess off, because it aggravated my arthritis too much, filing week1 down so much, but still had too much excess. I have not had the chance to use the electric file, and am frankly annoyed that I paid so much and have to make such adjustments. Customer service told me to use the tiny file provided with kit when I explained this problem. Obviously, that was no help at all.

4 years ago

Reply from byte

Thank you for your feedback, Nicole. We can understand your frustrations. We would like to provide some insight into adjusting the fit of the aligners. Trimming and adjusting aligners is a common practice throughout clear aligner therapy. When a customer seeks a chairside experience with clear aligners at their local dentist, the dental assistant or hygienist will adjust the aligners as needed for comfort. When a customer pursues a remote clear aligner company, it is their responsibility to adjust the clear aligners as needed. When there are areas that cause discomfort, we kindly ask that the aligners be trimmed or filed down. If there’s any excess material, you can use small scissors to cut it off, and then use an emery board to file the new edge. We want to do what we can to help. If you have any questions or concerns give us a call at 877-298-3669. We are standing by for support!

Oct. 12th, 2021

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Analiz jiang Milpitas, CA

They send you half of your treatment first and if it's going well, theyll be sending you the other half, which I like because is sort of independent and self-conscious work

4 years ago

Reply from byte

Hey there. Thanks so much for the review and for sharing your experience so far. We are happy to hear that the Byte process has been working for you. If you ever have any questions please don't hesitate to reach out :)

Oct. 19th, 2021

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Kirby McPherson

Communication, excellent product, time saving and easy, saves visits to the dentist, I have children so this was the most convenient option for me

4 years ago

Reply from byte

We are so happy you think so! We work hard to make your Byte journey as seamless and easy as possible. It doesn't have to take years and be stressful to get to your perfect smile! We are so happy you chose Byte. Let us know if you have any questions - we are here for you!

Nov. 2nd, 2021

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Mandy Hillman Ogden, UT

I have had a great experience so far. I do with there was more interaction and also some better options on the website for tracking your weeks and changing aligners

4 years ago

Reply from byte

Hi Mandy, thank you for your review! Our Customer Care team is here to assist each customer every step of the way. If you have any concerns or questions, please send us an email at support@byteme.com or give us a call at 877-298-3669 :)

Oct. 14th, 2021

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Jesse Merriman Newnan, GA

Byte approved a treatment plan that resulted in an open bite, which I did not realize when accepting the plan. Also, my teeth did not track properly after 5 weeks and I had to wait 3 weeks to get adequate support. My treatment is going to be an additional 4-5 weeks due to this issue.

4 years ago

Reply from byte

We appreciate your feedback, Jesse. When we receive a customer's impressions back, our dental team will create a custom treatment plan based on the information they have. Every person's anatomy is different, and sometimes teeth are a bit more stubborn than we anticipated. In order to account for those more stubborn teeth, we may have to adjust our initial approach. We stand by the results we promised and will do what we can to get you there. We would be happy to address any concerns you have regarding progress or bite concerns. You can give us a call at 877-298-3669 or email at support@byteme.com. We are standing by for support!

Oct. 14th, 2021

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Lilea Heine Napa, CA

Great customer service! When my initial aligners did not fit well Byte offered support to get me a set that fit correctly in a timely manner

4 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Oct. 13th, 2021

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Lauren fuller

I'm 6 weeks in and am already noticing a difference. I do think the whitener should continue to be sent during the time of your aligners as you have paid a lot of money :)

4 years ago

Reply from byte

We are so happy to hear about your progress. We include one free bottle of BrightByte whitener with each treatment, but feel free to purchase more through our shop! We are so excited to get you to that final step!

Oct. 12th, 2021

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Jaden Martell Kent, WA

It's an affordable way to straighten teeth! The customer service has been 5 stars. Can't find anything to complain about!

4 years ago

Reply from byte

Byte is proud to be the best value in the orthodontic space! Thank you for taking the time to submit this awesome review!

Oct. 27th, 2021

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Terrell Parkville, MD

Easy to use and good communication from the staff and the website was very easy to use and navigate in order to use the product properly.

4 years ago

Reply from byte

Thank you, Terrell! We work hard to make every Byte journey as smooth as possible. :)

Oct. 21st, 2021

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Tim Townsend Lewisville, TX

My teeth alignment worked out exactly as I was told it would. I was very skeptical at first but I am so glad that I chose Byte.

4 years ago

Reply from byte

We are so happy for you, and we hope you'll share your results with us!

Oct. 21st, 2021

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Georg Coleman Chicago, IL

I have been using Byte for 12 weeks and my teeth are definitely straighter. I also like their branding...it's cute and easy to use.

4 years ago

Reply from byte

We are so glad you have been enjoying it, Georg!

Oct. 26th, 2021

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Freddy Aviles Massapequa, NY

It was quick and simple. They answer all my questions. I was able to keep in touch with a representative at all times. Excellent customer service.

4 years ago Edited January 10, 2024

Reply from byte

Thank you! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Oct. 26th, 2021

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Eilidh Allan Hartford, CT

My experience so far has been plain sailing. They are responsive and keep in touch. I am on week 8 and I am tracking well.

4 years ago

Reply from byte

We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us :)

Oct. 26th, 2021

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Slaven Sutalo Byron Center, MI

The process started off smoothly, but after 3 weeks, I couldn't fit into my next set of aligners. It took over a month and a half to get corrective aligners, really putting me behind in the process.

4 years ago

Reply from byte

Hi there! We hear you and understand the frustration of having to extend your treatment. Your dental health and safety is number one, so we want to make sure to get you to those results in the safest way possible. Our team is working hard to get you there as quickly as possible. We appreciate your patience and we are so happy you chose Byte! Don't hesitate to reach out with any questions! We are here to help:)

Oct. 19th, 2021

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Destiny Tracy, CA

So far I've had a really great experience with Byte and not even half way through but I'm already satisfied with my results!

4 years ago Edited January 10, 2024

Reply from byte

This is so exciting! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Oct. 26th, 2021

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Heidy Maldonado Montgomery, AL

I give it a five star rating because everything is exactly as I expected and my teeth are shifting perfectly with each retainer I put on.

4 years ago

Reply from byte

This is so exciting! Can't wait to get you to that last step:)

Oct. 27th, 2021

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Sophia Washington, MI

I see no change in my teeth, it's nothing but pain 24/7, and it's expensive considering I haven't seen results yet. The customer experience with the company has been nothing but positive.

4 years ago

Reply from byte

Hi Sophia- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Oct. 19th, 2021

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Gary L Cable Maryville, TN

My experience thus far has been average. There has been nothing superior I would be able to rate at this time. Hopefully that will change as I get further down te road with treatment.

4 years ago

Reply from byte

Thank you for your review, Gary! We would be happy to do what we can to make your experience better. If you ever have any questions or concerns, please let us know. You can reach us at support@byteme.com or 877-298-3669. We are standing by for support!

Oct. 14th, 2021

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Jason Pierre Revere, MA

I can see results after 5 weeks, I'm really surprised. I didn't think it would be that quick so I'm really excited for the end results when it's over

4 years ago

Reply from byte

We are thrilled for you! Thank you for leaving this great review:)

Oct. 27th, 2021

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Suzette Seymour La Porte, IN

Amazed at the quick positive results! Byte is both easy and convenient. They are not very noticeable and get the job done.

4 years ago

Reply from byte

Who says straightening your teeth can't be convenient? To those people, we just have one thing to say. Byteme.

Oct. 21st, 2021

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Sarah J Chipley Orlando, FL

Honestly super easy and cost effective. They don't bother me as much as I thought they would and no one can tell I have them in :)

4 years ago

Reply from byte

We love to hear this! Thank you, Sarah!

Oct. 21st, 2021

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Andrea Ruiz Heyburn, ID

Friendly and helpful customer service. Great step by step instructions. Someone is always available if I need help or have questions.

4 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Oct. 21st, 2021

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QUINCY D MARTIN Fresno, CA

It's been a really great experience even needing extra aligners they're very sure to make sure I'm happy with the way my kteeth look

4 years ago Edited January 10, 2024

Reply from byte

Hi there. We are happy to hear things are going well in your Byte experience. Please do not hesitate to give us a call or shoot us an email if you have any questions. Our team is standing by to support :)

Oct. 19th, 2021

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Susie Jablonski Sound Beach, NY

Simple to use, easy to follow! Love the added notes in each weekly aligner set. Love the whitening results. So far so good!

4 years ago

Reply from byte

BrightByte is a game changer! Thank you, Susie:)

Oct. 21st, 2021

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Stacey Bauman Alexandria, VA

I was promised a student discount and still haven't gotten it. I was charged full price. I was told I would be credited for the student discount‚Ä¶.still waiting and I'm halfway through my treatment.

4 years ago

Reply from byte

Hi Stacey, thank you for your feedback. We can understand your frustration. We want to do what we can to help get your concerns taken care of as soon as possible. You can give our team a call at 877-298-3669. We are standing by for support!

Oct. 13th, 2021

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Shawn McCollum Byron, MN

I was expecting it to hurt a lot more than it did. The pain was very minor I would say for a day during each level of treatment.

4 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Oct. 21st, 2021

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Anne Hudson Emeryville, CA

From the beginning customer service has been wonderful. The process has been easy and my results so far at 12 weeks have exceeded expectations.

4 years ago

Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! Plenty of goodness to share :)

Oct. 21st, 2021

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Monica Minnich Dillsburg, PA

I have never been so pleased with a company. The process is so easy, and if it weren't easy enough the customer service is phenomenal!

4 years ago

Reply from byte

Thank you! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Oct. 21st, 2021