byte
Click "Visit Site" to automatically apply the following special offer to your order:
- $17.95 Impression Kit (80% Off)
- BrightByte Pro
- Travel Pens (ultimate whitening kit)
7.4
Overall Score
Review Source
Jimelle Turla San Diego, CA
I'm now on Week 12, and I can feel a difference on my teeth. I can tell they really care about their patients/customers as they check in on you when they think it's almost time for your next batch of aligners. They also make sure that you're on top of your treatment and ready for your next batch before sending them to you. Customer service is excellent. The aligners themselves fit great. I didn't experience any pain, only pressure on my teeth as they pushed them in place. Honestly, my treatment took longer than what was planned, but it was because there were days when I wasn't wearing the aligners for the recommended hours. Consistency is key to being on top of your treatment plan.
3 years ago
Reply from byte
What a great review! Thank you so much for sharing this experience, Jimelle!
Jan. 25th, 2022
Review Source
Kayla Svedin
I am using the "Byte at Night" program, which allows me to wear my aligners overnight for 10+ hours each day. This gives me the ability to go along most of my day without the need to be taking my aligners on and off for meals or when I'm out and about for work or errands. It's very convenient. Another unexpected benefit of this is that having to get them in by a certain time at night prevents the late night snacking (because the hassle of removing them, rebrushing teeth, etc is just too much lol), and if I get them in later, keeping them on later the next day fits into my IF eating schedule well also!
It took some getting used to in the beginning, it was difficult to sleep knowing and feeling them on my teeth, but now I have begun to notice when I get in bed without them in. And I LOVE the HyperByte! The vibration is a very soothing, relaxing, and pain relieving sensation. I am able to do it for 10 min before bed and 10 min after waking up, sometimes right before I take them out. This helps the transition to the time without the aligners in (the teeth are a bit sensitive for a time after taking the aligners out).
I was hesitant to get these, but I'm really glad I did.
3 years ago
Reply from byte
We love helping our customers reach their dream smiles!
Jan. 3rd, 2022
Review Source
Angela Uza Irving, TX
Byte has great customer service and works with you to get desired results. My first time trying Byte, the top aligners didn't fit quite right, so they agreed to send me a new impression kit to re-do the mold. However, I'm from Texas and around the time I was supposed to return the kit, we got hit with the crazy snow storm that knocked out our grid. By the time we got our lives back in order, I had to reprioritize a lot of things and my teeth didn't make the top of the list. I reached back out and they were very understanding and worked with me to send a new impression kit. After completing my top tray set, I still wasn't 100% satisfied with the results, so I contacted them again and discussed what few changes I wanted to see, and they're sending me a few more top aligners to get me to my ideal smile. I would definitely recommend calling the customer service number directly with any questions/concerns/requests, because I did have some issues initially via emails. But the live reps that assist have been absolutely amazing! Also, while I'm still not quite 100% finished with my system, I can see major differences from when I started to now, and I love it. Definitely gives me more confidence in my smile.
3 years ago
Reply from byte
Angela! Thank you for your feedback! Byte is proud to offer our Aligner Guarantee in which if the customer is not satisfied at the end of treatment we will give you refinements at no any additional costs. We are standing by for support at all steps of your journey please reach out if you need anything! 😊
Dec. 21st, 2021
Review Source
Devanee Malibu, CA
Highly recommend Byte!! I am 11 weeks in and I’ve had a great experience so far! This company is so easy & accommodating to work with. This was the best deal I’ve found expense & time wise, compared to other companies. There were several payment plans and I found one that worked perfect for me. Customer service is 5 ⭐️. I initially wanted to take a break because I found out I was expecting (didn’t want the extra stress) and they were super understanding, told me that was perfectly fine, and worked everything out with me. I can see progress little by little and I can’t wait to see what my teeth look like at the end!
3 years ago
Reply from byte
Congratulations on the new baby! We always love to hear about our customer's amazing experiences. We appreciate your review, Devanee. We can't wait to see you show off your new smile!
Dec. 14th, 2021
Review Source
T Leung Los Angeles, CA
My experience with Byte so far (I'm on week 11 or 16) has been phenomenal. Of course my teeth being straighter as the weeks go by is the main part, but their customer service has also been top notch. I realized early on that my aligners weren't fitting quite right, and they were so quick to send me a complimentary new impression kit and got my new aligners to me in less than 3 weeks' time. Although they are not very proactive in checking in with you as your plan goes by, whenever I reached out to them about anything, they would always reply in a timely manner. I would highly recommend this to anyone who is looking to boost their self confidence!
4 years ago
Reply from byte
Our customer care team is here for you every step of the way and really cares about getting you your dream smile. Any time you have a question, concern, or just want someone to hype up your new smile, we're here for you :) We can't wait to see your complete smile transformation, just a few weeks left!
Nov. 24th, 2021
Review Source
Celine Dissel Kansas City, MO
I have always been embarrassed by the gap between my two front teeth. I used to have braces as a teenager and my teeth were perfect but I broke one of the front ones when I was 20 and was left with a pretty big gap after my tooth was fixed. Then pregnancy and years of not taking care of my teeth made them even worse. I started by having my teeth repaired with bonding but the gap was still there and I hated it. My dentist said I could do invisalign but the price was just too much for me. I then decided to look into cheaper solutions. I knew I didn't want to do SDC because I had heard bad reviews and I initially signed up for an impression kit from another company. While I was waiting for my impressions to be reviewed, I saw ads for Byte and decided to look into it. Straight away I liked the night option. I love to drink coffee and tea and I couldn't myself not drinking them during the day. I also would have found it difficult to brush my teeth at lunch since I'm a teacher and have to eat my students and can't leave them by themselves even for a few minutes.
I ordered the impression kit and received it very quickly. Everything was very well explain and the directions were easy to follow. I took took the photos and my impressions and sent them back. Within a few days I had a treatment plan laid out with. some images showing the progress week after week and how my teeth would look in the end. I still had to decide between day and night and sent texts back and forth to my customer service assistant who was very helpful and responded very quickly to all my questions. I decided to go for the night option despite it being a little more expensive because it seemed more convenient to me. I was able to set up a payment plan and received my aligners shortly after. The box that contains the aligners is very sturdy and each aligner is individually packed. There is also some BrightByte (foam that cleans the aligners and whitens the teeth) and an HyperByte (vibrating instrument that helps put the aligners in place correctly). The instructions are very clear: the aligners need to be worn for at least 10 hours and the HyperByte needs to be used for a minimum of 10 minutes everyday. I started using the aligners the day I received them, at first they were a little uncomfortable but the HyperByte helps putting them in place properly and they don't really hurt. I am now a few months into my treatment and I can already see the difference. I like that the Byte Team reaches out regularly and gives me personalized advice. For example, they told me to go back to previous bottom aligners since my bottom teeth were not where they were supposed to be. Overall I feel I made the right choice by. choosing Byte and I can't wait to see the final result!
4 years ago
Reply from byte
Celine, thank you so much for sharing your experience, we appreciate you! Our team of Customer Care Specialists are here to help assist all of our customers throughout every step of their smile journey! We are so happy to hear about your experience :) Please be sure to reach out to our team via email at support@byteme.com or by phone (877) 298- 3669 regarding any concerns, we are happy to assist!
Nov. 19th, 2021
Review Source
Kellee Clark
I felt a bit unsure about ordering what I would say is an "off brand" of Invisalign, especially not going into a dental office. I have been blown away by the customer services, response time, and strive to make sure my experience is what I expected. My bottom teeth moved and were straight at about week 6, and I noticed my teeth looking whiter by week 3. I have friends that have noticed a difference in my smile. I was coming to the end of my 14 weeks when the tooth I wanted moved the most hadn't made much progress. The Byte team has worked with me, and changed my plan/regimen to support me in getting the results I want. My insurance covered most of the cost of this treatment, and Byte has not added on any hidden or additional costs from my first purchase with them. This was so easy!
4 years ago
Reply from byte
Thank you so much for submitting such a detailed review! We are so thrilled to hear about your progress and positive experience. We can't wait to get you to that last step and hear what you do with your new smile!
Nov. 3rd, 2021
Review Source
Kat Andros Ansonia, CT
Byte has been amazing from start to (I’m almost done!) finish! I still have a few trays to go on my upper teeth but oh my goodness the change!! I had a front gap which is now completely closed. Byte has changed my life and given me confidence I didn’t even know I wanted! I don’t know why I waited so long to fix my teeth.. I’m so happy I did it! Byte has always been easy to use and instructions are easy to understand. I’ve had no issue receiving responses from their team, and the only pain was my very first tray. Every other tray was just a little tight in the beginning, but no pain! If you’re thinking about changing your teeth, don’t wait like me.. just do it! You won’t regret it!! And use Byte!! Affordable and easy!
4 years ago
Reply from byte
This is incredible! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!
Nov. 2nd, 2021
Review Source
Rains Drops Detroit, MI
My experience with Byte has been great! The treatment goes past very quickly, more so than I thought, especially with the HyperByte they give you. With using your hyperbyte instead of wearing aligners for two weeks, you only have to wear them for a week. I really reached the end of my treatment before I knew it. The support is also amazing. They always reply in a timely manner and get you the help you need. With everything you get in the your plan I think the price is worth it (currently paying monthly for the all day aligners at only $83). Plus you have ways to earn money back after your treatment by referring others to use Byte, which of course I would recommend because its quick, effective, and not high in cost. Not to mention, your smile is protected for life!
4 years ago
Reply from byte
You got us smiling from ear to ear, thank you so much for you feedback! Plenty of goodness to share :)
Oct. 20th, 2021
Review Source
Sabrina DiDuro Utica, NY
I was referred to Byte by my older brother halfway through his treatment plan - we were both born with jaws too small to fit all of our teeth and we both had canines that were pushed uncomfortably high and forward as we grew up. I noticed the aligners were helping to realign his canine so I wanted to give it a try as well. Like all teeth alignment plans, Byte requires a commitment and you'll need to adjust your eating and brushing habits to keep the aligners clean and get good results. Before using it, I brushed my teeth once a day; Now, out of habit I brush after every meal and they've never been this white and polished in my whole life, and that's just a side effect of the treatment requirements. While my unruly canine is still not completely level with my other canine (getting it completely flush would require a more involved dental procedure), it's positioned much better than it used to be and I'm no longer afraid to smile and show my pearly whites! I do wish that the staff was quicker to respond, sometimes it would take more than a week before I received a reply to my questions, but I understand this is a consequence of being understaffed due to COVID and thus I won't knock down the rating for it. Despite the delays, Byte stood by their guarantee and sent me additional aligners outside of the original treatment plan until I was happy with the results.
4 years ago
Reply from byte
Hi Sabrina, thank you for sending in such a detailed review of your experience! We are so happy to hear about your growing confidence in your smile. This is why we do what we do. We are here for you through every step, so if you ever have any questions, don't hesitate to reach out! For immediate assistance, you can always reach us by phone at 877-298-3669 :)
Nov. 2nd, 2021
Review Source
Michelle De Silva Valrico, FL
I working remote I found a way to not have to go to a dentist office and get charged a ton to realign my teeth. Since I lost my retainer many years ago my teeth slowly shifted. Not as noticable to others but definitely was to me. I opted for the 24/7 wearing of the byte aligners. I have been very impressed on how they have already improved my top teeth. And I can't even start to tell you how white they are from the byte foam. Love this stuff! Starting week 9 aligners tonight so only 7 more weeks to go. The whole process has been made so much easier being at home and remotely working. Being able to brush my teeth frequently and stay on top of wearing them.
4 years ago
Reply from byte
Hi Michelle! We do what we can to provide you with an experience that works best for your lifestyle and needs. We want to make sure this process is as easy, and stress-free as possible so we are happy to hear that your Byte journey has been convenient for you. Thank you for your review!
Sep. 24th, 2021
Review Source
Sara Caudill Ivel, KY
Ill admit hat at first, I was skeptical. I didn't expect good quality aligners and in order to get my best treatment, I'd need traditional metal braces or Invisalign.
After getting a promo code for an impression kit for $19.99, I had to try it! From the beginning (I'm 15 weeks into my treatment!) I've had an excellent experience with customer service. They make your communication personable and never make you feel like "just another customer." Any concern I've had has always been addressed quickly & efficiently!
Their payment plan also makes it super affordable for anyone to begin treatment! Aligners are great quality and Bright Byte not only cleans your aligners, but whitens your teeth and freshens your breath. It's amazing!
DO IT! Order your impression kit. You HAVE to try this!
4 years ago
Reply from byte
Hi, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you have enjoyed it so far. We can’t wait to see your perfect new smile!
Sep. 22nd, 2021
Review Source
abuzz2021 Mount Pleasant, MI
So far, I have been incredibly impressed by the Byte system, the customer service, and the process. I chose the at-night aligners because I wanted to have ease of use and as a busy mom, I knew it would be the best opportunity for me to get the straight teeth I've wanted for years.
The customer service team has been very helpful, allowing me to submit photos of my progress and helping me to make adjustments along the way to keep my teeth moving at the appropriate pace. The aligners are comfortable, the Bright Byte keeps them fresh and clean, and I cannot wait to get to the end of my treatment to see the results.
I have recommended this to all of my friends, and would highly encourage you to get Byte if you are on the fence.
4 years ago
Reply from byte
Thanks so much for the review, we really appreciate you taking the time to write in. Our team truly cares about getting you your dream smile and we want to make sure we are doing everything we can to get you those results. We are so happy to hear our team has been able to provide you with such a positive experience so far! Any time you have a question or just want clarification, our team is here for you!
Aug. 9th, 2021
Review Source
Caley Chessher Azle, TX
I have been using Byte nighttime aligners for about 10 weeks now. My treatment is supposed to take 17 weeks for the top, and 24 for the bottom. So far, I’m thrilled with the results! Since I have the nighttime aligners, I am free to eat, drink, chew gum, etc throughout the day. Then I just pop my aligners in at night, use my HyperByte for 10 minutes, and go to bed. Sometimes the HyperByte can be painful, and sometimes the aligners can be a bit inconvenient if I want to go out at night, but these minor inconveniences are so worth it! Byte customer service is incredible, and I’m thrilled with the results I’m seeing. I would recommend Byte to anyone looking to straighten their teeth, especially as an adult, and feel more confident about their smile.
4 years ago
Reply from byte
Wow, that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any questions you may have! Thanks for the great review :)
Aug. 6th, 2021
Review Source
jonathan afiat Tampa, FL
When I was deciding on which company to use, Byte stood out for a few reasons:
1) Cost: Without considering insurance, the price was lowest of the options. And Byte takes insurance, in case you were wondering.
2) Ease of access: Most aligner companies now do 100% at-home treatments but there are some that require a visit to a physical location for the initial consultation or to have your impressions done. Byte was the prior. Everything was sent in a kit and the video walkthrough made it simple and easy.
3) Technology: the addition of HyperByte was the deal breaker. And device that is used only 5.minutes.each night can speed up the process by up to twofold? Sold! Also, the BrightByte cleaner/whitener/breath freshener is perfect to have on the go. It also whitens well and is more gentle then whitening strips.
I took the dive and don't regret a single thing. I'm currently in week 4 of my treatment so I am unable to attest to the effectiveness just yet. However, the initial set up process/experience I can rate and it's been phenomenal. 10 out of 10, no doubt. The website was easy to navigate. I had a step-by-step checklist to go through. I even had a personal Byte representative that communicated with me via text message to help me along the way until my aligner kit arrived.
4 years ago
Reply from byte
Jonathan- WOW, thank you so much for taking the time to share this awesome and in-depth review with our team! Byte is proud to be the best value in the orthodontic space! Our team is also here for every customer from start to finish so do not hesitate to reach out, we got you and are so excited for you :)
Jul. 30th, 2021
Review Source
Sara Savering Cleveland, OH
I am happy to say my person experience with Byte went very smoothly. As soon as my impression kit arrived a customer service representative contacted me to make to guide me through the process. I am currently on week 6 of my aligners and I can see significant improvements in my teeth. So happy with my results so far.
The only negative thing I have to say about Byte is- the very next day after I purchased my Aligners at the full advertised price, I received an email from the company advertising $300.00 off if I buy today through that specific ad. If only I would have waited just one more day to buy my program I could have saved some money.
4 years ago
Reply from byte
This is so exciting, Sara! We are always thrilled to hear about all of our customer's amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669, and our team would be happy to help. Thank you for the great review
Jul. 28th, 2021
Verified Customer
Review Source
Alisha Dean
I’m very impressed with the product and the service I received
I would highly recommend Byte to everyone
I’m very happy and so is my daughter
1 year ago
Verified Customer
Review Source
Janine Micheletti
My teeth are straighter. But they are not straight, they said they would get back to me but never did. Their customer service is just not good so I’m not sure if I would trust this particular company with your teeth. I’m still waiting to hear about my next steps.
1 year ago
Reply from byte
We are sorry to hear that we did not meet your expectations. Your experience with our customer service is not what we aim for. We want to ensure that every customer gets the results they were promised and the support they need. Please reach out to us at bytereviews@byte.com, so we can review your case and do what we can to help. Your trust is important to us, and we appreciate the opportunity to improve your experience. Thank you for bringing this to our attention.
Aug. 29th, 2024
Verified Customer
Review Source
Madison
The app shuts down regularly. My treatment was paused for over 10 weeks even when I had my new aligners so I had to monitor my own treatment. Anytime I reach out with questions or need clarification no one is able to help and they pass me around. I had to submit the same pictures 4 times to different people when I finished my treatment and my teeth still weren’t straight.
1 year ago
Reply from byte
We are truly sorry to hear about the issues you’ve experienced with our app and the challenges you’ve faced in getting support. Your feedback is important to us, and we apologize for the inconvenience and frustration this has caused. Our goal is for every customer to love their new smile, and if we ever fall short we want to do what we can to get the results we promised. We would be happy to look into your concerns and get you connected with the right team. You can reach our team at bytereviews@byte.com. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to improve our services.
Jul. 23rd, 2024
Verified Customer
Review Source
Kim Russell, MEd.
I love how easy the system is to use and how clear the instructions are. With my busy life it helps that I know how long for each week to do what.
1 year ago
Verified Customer
Review Source
shayna sepulvado
Customer service was great! I haven’t had my byte long enough to see the results I want yet so will review again once I’m finished.
1 year ago
Verified Customer
Review Source
Delaney Marbach
The fit and comfort of these aligners are great! The company was so helpful in getting started and every step of the way! Highly recommend!
1 year ago
Verified Customer
Review Source
Debbie Glosser
I liked the ease of purchasing. The I fo I was given to make the correct choice for me. And I loved being able to wear them overnight.
1 year ago
Verified Customer
Review Source
Macie Blevins
I like everything that comes with it and the presentation of the whole thing, I do not like the price or that you have to reach out after your 15th set
1 year ago
Verified Customer
Review Source
Sandy Sisouphanh
To me, I believe that byte is a great way to get a better smile! It’s affordable and the service people are very nice and willing to help.
1 year ago
Verified Customer
Review Source
Colby Riehman
Very happy with the customer service, the speed at which I received my aligners, and the quality of the aligners/presentation of the packaging.
1 year ago
Verified Customer
Review Source
Kayla
When the treatment needs to be reevaluated they always reevaluate it. They will send extra aligners to fix problem areas, etc.
1 year ago
Verified Customer
Review Source
Ryan Esslinger
The process to get started was easy and the rest of it has been smooth as well. Hopefully the overall outcome is great too!
1 year ago
Verified Customer
Review Source
Cresinda Bandel
The whole process has been so easy. My teeth also rarely ever hurt and they look incredible and I have my confidence back.
1 year ago
Verified Customer
Review Source
Dusty White
It's nice to feel like I know what my own care plan is and to be involved in the process. Everything was clearly communicated and it goes by quickly.
1 year ago
Verified Customer
Review Source
Lexi Bordeaux Ventura, CA
I am so happy with my progress so far and have had nothing but positive things to say about byte and the process. This is a dream come true.
1 year ago
Verified Customer
Review Source
Winona Cherokee, IA
1 year ago
Verified Customer
Review Source
Antoinette Kirk Kirkland, WA
Customer service has been top notch. I did not reach my best results on the first try however they have been very helpful and eager to get it corrected.
1 year ago
Reply from byte
Antoinette! Thank you for this kind review -- we work hard to make sure our process is quick and easy, so we're thrilled to see this. If any questions come up, let us know. We're here to help!
Jan. 31st, 2024
Verified Customer
Review Source
Jamie Chaires Atlanta, GA
I’ve used both Byte and Smile Direct Club and the quality and service of Byte was so much better then SDC. Excellent experience with Byte.
1 year ago
Reply from byte
Jamie! Thank you for this kind review -- we work hard to make sure our process is quick and easy, so we're thrilled to see this. If any questions come up, let us know. We're here to help!
Jan. 31st, 2024
Verified Customer
Review Source
Benjamin Hewes
Very hard to communicate with anyone after you make the purchase commitment. Needed help along the way several times and the process to communicate with them is several emails before you get any valuable insight.
1 year ago
Reply from byte
Hi Benjamin, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. We would like to investigate your concerns further. To allow us to do so, please submit a Support Request, please use the following link: patient.byte.com/support. Once you complete your request, the Byte Support team will get back to you via email within 1-2 business days. If you don't hear back from them within that time frame, please let us know, as we want to make sure you receive the help you need. If you require immediate assistance, you can reach the Byte Support team by phone at (877) 298-3669. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST. Additionally, we offer a call-back option that enables you to continue your activities while you wait. If you've explored both options and have yet to hear back, send us an email at bytereviews@byteme.com to allow us to investigate. We're standing by to support.
Jan. 31st, 2024
Verified Customer
Review Source
Carrie Beduhn Franklin, TN
Value for straightening one's teeth, even without insurance help, is quite good. Though the price seems steep, making weeks worth of retainers definitely makes it worth it.
1 year ago
Reply from byte
Carrie! Thank you for this kind review -- we work hard to make sure our process is quick and easy, so we're thrilled to see this. If any questions come up, let us know. We're here to help!
Jan. 26th, 2024
Verified Customer
Review Source
Day With Dia Henderson, NV
I like the changes I’’m starting to see with my smile. It’s a slow process especially for my bottom row but I’m getting there
1 year ago
Reply from byte
Hello Dia, thank you for this amazing review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.
Jan. 25th, 2024
Verified Customer
Review Source
Christina Colorado Springs, CO
Only on my first week but so far it's been a great experience. The process of the daily treatment has been smooth and very minimal discomfort.
2 years ago
Reply from byte
Hi Christina! Thank you so much for taking the time to leave us this wonderful review. We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.
Jun. 29th, 2023
Verified Customer
Review Source
Alissa Akron, OH
Everything came with easy instructions and ready to go. The worst part was the impressions, and they were worth the awkwardness.
2 years ago
Reply from byte
Hi there, thank you so much for this amazing feedback! Here at Byte we want to make the experience an easy and smooth process while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.
Jun. 23rd, 2023
Verified Customer
Review Source
Ava Darnell Sparta, NC
They are comfortable and easy to care. The app gets a little aggravating at times but customer service always fixes any issues. Overall I am very satisfied with Byte!
2 years ago
Reply from byte
Hi there, thank you so much for this amazing feedback! Here at Byte we want to make the experience an easy and smooth process while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.
Jun. 23rd, 2023
Verified Customer
Review Source
staci larey Fouke, AR
Unhelpful customer service and support through the whole process. Deceptive guarantees for an additional 650.00 that void for the smallest thing but these terms were withheld from me until after I purchased, and reached out with my issues I was having with my aligners. It states there are no refunds allowed, but none of this information was made available to me until I made a complaint!!!!
3 years ago
Reply from byte
Hi, Stacy, and thank you for your feedback. It is very helpful for us to hear honest and upfront feedback. While information on our voiding and return policies is available via our website, we would also like to provide clarity on them--send us an email at bytereviews@byteme.com and we would love to answer any questions you may have. Thank you!
Nov. 28th, 2022
Verified Customer
Review Source
Ian Smith Riverview, FL
My upper and lower teeth need straightening. When I purchased Byte I made this clear. Byte, sent me upper and lower "braces" and I was on my way. At about week 4 I realized I hadn't changed my bottom tray. I called Byte and mentioned it and they told me for the first time that my bottom teeth were too crooked for Byte. First, Byte should have mentioned this during the consultation. Second, I was charged for upper and lower braces! Absolutely horrible customer service from there on as I tried to fix the situation. I have no good words for Byte.
3 years ago
Reply from byte
Hello Ian, thank you for sharing this review. Please note that Byte has a very strict approval policy on the intended treatment plan. We are sorry to hear you deemed as not a good candiate for lower arch treatmrnt after already receiving a DUAL arch plan. We will be happy to look further into this for you and provide further assistance, please give us a call at 866-765-2327 or send us an email at patient.byte.com/support. We are standing by for support!
Aug. 15th, 2022
Verified Customer
Review Source
Nikki Lally Douglas, WY
I submitted a request for treatment review, including photos that were asked for, because my aligners we're not fitting properly. The request was made a month ago and I have not received further communication.
3 years ago
Reply from byte
Nikki, thank you for reaching out- We would like to look into this further. Due to customer privacy laws, we are limited in what we can say on public platforms. Please message us over Facebook or Instagram, we are more than happy to help!
Mar. 23rd, 2022
Verified Customer
Review Source
Seth Florissant, MO
Overall i am happy with the company but I had to stop wearing the aligners for some time and now I still am only around halfway done. I am not sure how to follow up.
3 years ago
Reply from byte
Hey Seth, thank you for reaching out! We would love to look into your account and provide the best assistance. Feel free to reach out over our social platforms such as Facebook or Instagram or give us a call at (877) 298-3669 any day from 8 am- 6 pm MST!
Mar. 21st, 2022
Verified Customer
Review Source
Alexandra Carola Lafayette, LA
Byte has been super easy to work with. I did my whole treatment basically overseas deployed. It was easy to communicate.
3 years ago
Reply from byte
We strive to make our customer's smile journey as smooth as possible. Thank you Alexandra for your amazing review!
Mar. 18th, 2022
Verified Customer
Review Source
Jessica Hoffman Louisville, KY
Awful customer service. I was supposed to only receive treatment for 4 months. It has been almost a year and the gap in my front teeth isn't closed. When I reached out they had me fill out a form that took 5 days to get a response. The response wasn't thorough and when i asked questions I got multiple responses with different answers. They left out a bottom retainer, which wouldn't fix my top gap. They haven't shipped it and won't refund my money so I can go to an actual orthodontist.
3 years ago
Reply from byte
Hi Jessica, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!
Mar. 18th, 2022
Verified Customer
Review Source
Daphne Ching-Jackson Long Beach, CA
The customer service needs improvement but it appears Byte understands that. The customer service is now 1) implemented electro, and 2) works effectively.
3 years ago
Reply from byte
Thank you for sharing, Daphne- We are always looking for more ways to improve and implement updates here at Byte.
Mar. 22nd, 2022
Verified Customer
Review Source
Lauren Stacey Atmore, AL
Byte worked pretty good but customer service is terrible. Which is very important. They would never send me my final retainer after I finished my plan they wanted me to pay for it.
3 years ago
Reply from byte
Hi Lauren. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.
Mar. 31st, 2022
Verified Customer
Review Source
Racheal Murray Blackwood, NJ
I am disappointed I haven't received my last bit of byte to correct my teeth over a picture. Why am I paying so much when you refuse to send my last bit of Byte over a picture? Ridiculous
3 years ago
Reply from byte
Hi Racheal, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!
Mar. 18th, 2022
Verified Customer
Review Source
Talia Nelson Naples, FL
Not personalized customer service via email (auto-generated responses). Was unable to get my last bottom aligners for 4 months because I have chipped bottom teeth which Byte claimed to be "gaps because of fit" and kept telling me to backtrack to previous week's aligners. I have finally finished my last set of bottom aligners and due to the chipped teeth (which the aligners don't show), my bottom teeth are not fully straight. VERY UPSET ABOUT THIS.
3 years ago
Reply from byte
Hi Talia. At Byte, we know how important communication is and we always strive to be open and transparent. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. Byte provides a Professional Care Team check-in via our account center to provide each customer with their next steps if they are concerned with the progress of treatment. Additional aligners may be available, as well as an adjustment to treatment to ensure we can provide the desired outcome.We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!
Mar. 28th, 2022
