Name: byte
Rating: 4.5

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Verified Customer

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Edward Jacobs

Sent me aligners that don't fit and its been a nightmare getting help. I now have a box of aligners sitting that can't even be used by me. I requested a refund or AT LEAST to cancel the payments and quit the program but they requested note from Dentist. I had nothing but good things to day but once you guys receive your money and we sign the contract, no one cares anymore afterwards.

5 years ago

Reply from byte

Hi Edward! We'd love to look into your treatment- please reach out to our support so that we may look into this for you. Per our guarantee, as we are a custom medical treatment, we cannot refund you once your order has been placed. However, we will make sure to get you on track no matter what.

Oct. 5th, 2020

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Verified Customer

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Missie Dixon

The whole experience is so easy and not stressful at all. My results at week 11 are amazing! So happy with my experience.

5 years ago

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Verified Customer

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Billie Morris

My aligners are not fitting over my teeth correctly anymore. I'm on week 12 of 14 of the nighttime aligners and my teeth have not moved much since around week 5 or 6. Supposed to be hearing back about what to do next.

5 years ago

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Verified Customer

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Rachel Catalano

It has been easy to use byte. Very convenient and most importantly, Iâ€™m seeing amazing results. I couldnâ€™t be happier.

5 years ago

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Verified Customer

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Litsa Stamatelos

Everything was so easy. From start to finish. Impression kit, to customer service, to the actual aligners. So simple and easy.

5 years ago

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Angela Curtis

I have seen great progress in my teeth so far, but not the progress I was shown in the photos even though I have followed directions as I was instructed to.

5 years ago

Reply from byte

Hey Angela! Since every anatomy is different, every plan will be too. Sometimes teeth can be a bit stubborn ;) Rest assured, we are always happy to look into your treatment for re-evaluation. Send us an email to get started!

Oct. 5th, 2020

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Verified Customer

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Joy

The entire process so far is extremely quick and easy! The customer service is amazing and I've had no issues whatsoever!

5 years ago

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Grace Boateng

Be at hey are patient and very responsive when you call them for help on something bothering you or if you have questions

5 years ago

Reply from byte

We're always here for anything you need, Grace!

Apr. 9th, 2020

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Verified Customer

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Malissa Shriver

The ease of the process, the thoughtful and creative packaging, the customer service and the results and speed of treatment

5 years ago

Reply from byte

Woohoo! Happy to hear you've had a great experience, Malissa. We love a speedy treatment that's safe and effective ;) Let us know if you have any additional questions.

Apr. 1st, 2020

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Verified Customer

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Alexis Rinkus

Customer service is great a I have never had such a happy experience with emails talking to and ortho doctor and having monthly check ups

5 years ago

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Lena Strait-Bodey

Started off great- good customer service, great fit' then aligners didn't fit, customer service took a dive and now I've lost over a month of treatment and still waiting for new aligners

5 years ago

Reply from byte

Hi Lena,

Thank you for your feedback. We always aim to provide you with the best care possible, and we'd love to look into this further. If you could reach out to us via email, this would be fantastic! We'll take care of you :)

Apr. 1st, 2020

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Verified Customer

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Lorilee Williams

The aligners are really comfortable compared to the plastic used by other companies I tried. Plus, the treatment time is half the time!

5 years ago

Reply from byte

Thank you for your recommendation! We aim to provide you with a seamless experience, from start to finish- including comfortable aligners ;)

Apr. 1st, 2020

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Verified Customer

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Elda Martinez Van Nuys, CA

They have been very attentive through the whole process getting back to me right away and addressing concerns and questions

5 years ago

Reply from byte

Thank you for your review! We do our best to ensure you have the best care possible throughout your treatment. If you ever have any questions, please never hesitate to reach out.

Mar. 11th, 2020

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Verified Customer

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Elizabeth nast Fort Lauderdale, FL

Excellent product and customer service. Byte is very communicative and on top of any issues. They are quick to respond and super friendly.

5 years ago

Reply from byte

Thank you for your review!

Mar. 21st, 2020

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Kelly Boothe

I originally received <10 aligners in April 2023. After using them my teeth were not in correct alignment. Every time I complained they would have me take more pictures and they would send more. Often the additional aligners did nothing. Fast forward to August 2024...just received my retainers which I agreed to to stop the battle. My teeth are still not in correct alignment but after a year plus I realized that eithout sitting in a chair so orthodontist can see, nothing will change. There are certain things Byte cannot fix. Consider this before starting! Also they recommend you get new retainers every six months at a cost of $149. They just keep milking the money because if you don't purchase from them the Byte Guarantee is void. I can get them elsewhere for a lot less and the Guarantee is a joke if they can't put your teeth in correct alignment. Mightbe ok for someone who has never had braces and orthodontist adjustments but if you want your teeth done correctly pay to get braces at an orthodontist office!

1 year ago

Reply from byte

Thank you for sharing your experience, and we're sorry to hear that we did not meet your expectations. We appreciate your honest feedback, as it helps us understand where we need to improve. Byte is best suited for mild to moderate cases, and we recognize that more complex cases may require in-person orthodontic care for optimal results. Regarding the retainers, customers are not limited to purchasing them from us. You can buy them from a third party, and to keep your Byte for Life Guarantee active, you just need to provide proof once a year that you’ve purchased a new one. If you have any further questions or need assistance, please feel free to reach out to us at bytereviews@byte.com. We want to ensure you have all the information you need moving forward. Thank you again for your feedback, and we appreciate the opportunity to address your concerns.

Aug. 29th, 2024

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Zayden Dumas

I’ve been using my aligners for now four months I’m getting closer to my end of my journey with them I can’t believe how much they have moved since using them . My end result has been amazing I’m smiling more then ever now can’t believe it . Highly recommend for anyone looking for something quick and to better your smile .

1 year ago

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Eden Washington, DC

Byte has been a very easy process to straighten me teeth. Every step of the process has clear and easy to follow instructions, and staff that are available to help whenever needed. I have been very pleased with my overall experience.

1 year ago

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Bolt Machine Pocatello, ID

The bulk of this rating goes to the rep who helped walk me through the process! Kearsti is amazing! She was kind, efficient, knowledgeable, and just the right mix of professional yet warm. Kearsti needs a big ole Thanksgiving & Christmas bonus (as well as a fat raise guys!)

3 years ago

Reply from byte

Hi there! Thank you so much for leaving us this review. We are so happy to hear! Our team is always standing by to support.

Nov. 17th, 2022

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Michelle L. Londonderry, NH

This company is AMAZING. The process has been super easy and they are always there to answer any questions I may have about my treatment. I would recommend byte to anyone looking for a easy and effective treatment. Cant say enough good things!

3 years ago

Reply from byte

Hi Michelle, we are so happy to hear this and very excited for you! Thank you so much for leaving us this review!

Oct. 21st, 2022

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KG New City, NY

I am very early into my treatment so I will rate again once I complete. So far, Byte has delivered on both product and service. The materials and instructions are intuitive and so very easy to follow and understand. Communication during the pre-sale process is a bit excessive however I understand they want you to place an order. Customer Service, I’m my experience thus far has been excellent. Overall, I am very pleased with my limited experience thus far.

3 years ago

Reply from byte

Hey KG! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us via call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

May. 31st, 2022

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Sara Berk Boston, MA

Great customer service! Product really works. I am only on step 14 of 21 and there is an HUGE difference in the smile. I would never have started using Byte if my teeth looked the way they do now. Looking forward to seeing what my smile will look like after step 21!

3 years ago

Reply from byte

This is so exciting! We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question- give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

May. 31st, 2022

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Ann Caulker Wakefield, MA

The process itself is pretty straightforward and has for the most part worked as advertised. I did however have to get a procedure done that they believed was causing my gap to reappear minutes after the retainers were taken off. $800 later the issue wasn’t resolved and their recommendation is a permanent retainer placement. I would have preferred that recommendation in the first place as it is less expensive and a sure thing. I feel like I wasted $800. I do like my new smile though.

3 years ago

Reply from byte

Ann, we appreciate you reaching out and sharing your feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We understand that everyone's anatomy is different and one's treatment plan may look different than another's. We are happy to hear that you are happy with your results and new smile! If you need further assistance, please do not hesitate to reach out to our Customer Care Team at at (877) 298-3669 or reach out to us on any of our social platforms such as Instagram or Facebook!

May. 31st, 2022

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KimAnn Thomas Sarasota, FL

Byte has a good product. They are making improvements and implementing new practices that are more client friendly. I particularly like that I can now schedule a consultation with someone face-to-face. It’s been a longer than expected treatment plan. As a client/patient one needs to be super proactive , something I learned somewhat the hard way. Make appointments on a very regular basis to be sure you’re on track.

3 years ago

Reply from byte

KimAnn, we appreciate you reaching out and sharing this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Apr. 12th, 2022

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Lieke Lancaster, PA

I had a scheduled phone meeting with Amber-J from the Byte Specialist Team . She was well prepared, friendly and personable. I felt very comfortable talking with her about my treatment plan. I felt she covered everything thoroughly and answered all my questions and concerns.

3 years ago

Reply from byte

Hi Lieke! Thanks for your amazing review! Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments.

Apr. 1st, 2022

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Amber Ma San Jose, CA

I am still on my treatment plan (probably 85-90% done). I had really high hopes for Byte, reading all the reviews and hype, and seeing them market themselves as "doctor directed." I found the experience to be just okay. They are really hands off. I expected there to be a more robust monitoring and evaluation process throughout the treatment plan. You never really hear from them, and you really have to advocate for yourself and take initiative to set up check-in appointments, and flag issues. I never heard from or talked to a dentist. For example, I expected to get emails or notifications when my treatment plan was almost done to prepare for the next step. Nothing. They were really proactive when trying to sell their product -- not surprising. My original treatment plan was supposed to take about 2 months. I am now going on month 6. That's not necessarily a bad thing, as they are willing to keep working with you until you're satisfied. But I feel like they oversold their speed, and underestimate how much time it takes to fix a smile. I am happy with the way they responded and are willing to accommodate additional touchups and adjustments. Bottom line is that you'll really have to commit to make this successful for you. It's not like getting Invisalign at the dentist and getting that upclose and personalized treatment plan. Some of it you'll really just have to hope for the best.

3 years ago

Reply from byte

Hi Amber , we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 15th, 2022

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Yingqiu Jiang Sunnyvale, CA

I'm in the 13th week of my treatment and so far the results are promising. The care team scheduled a video conference with a specialist and she was able to answer some of the questions I had and eased my concerns. I am looking forward to the rest of the aligners!

3 years ago

Reply from byte

Thank you so much for sharing, Yingqiu!

Feb. 24th, 2022

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Suzy R Westminster, CO

INCREDIBLE CUSTOMER SERVICE! Zach spent over 35 minutes with me over the phone to help me solve my problem. He was incredibly patent and very through in making sure I completely understood the next steps. I am finished with my upper treatment and about 1/2 way through my lowers. Very satisfied with my results so far.

3 years ago

Reply from byte

From start to finish we want every Byte customer to feel supported and taken care of. We know going through the at-home aligner experience can be a bit daunting and we want our customers to know we are here for them every step of the way! So excited for you!

Jan. 31st, 2022

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Dave Felixstowe, SFK

I like how they always keep in touch with its customers and making sure that we are satisfied with out results. When i was not initially content with my results they sent me additional retainers free of charge to help fix it.

3 years ago

Reply from byte

We are here for YOU! Thank you, Dave, for taking the time to leave this awesome review!

Jan. 11th, 2022

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Claire Hayward, CA

Byte has been a wonderful experience overall. I have tried Invisalign retainers before and I definitely prefer Byte. They walk you through the step by step process for the retainers and are with you every step of the way. The directions are clear and the entire process is very easy! I would recommend byte to anyone.

3 years ago

Reply from byte

Smiling from ear to ear, love to hear all about it!

Jan. 3rd, 2022

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Katherine Haywood Englewood, CO

The results I got were good and this is a much cheaper solution than what I was quoted for Invisalign. That being said, their customer service is terrible and no one told me that I could adjust the treatment plan before I purchased. Had I known this, I would have only purchased aligners for my bottom teeth. Any time I’ve had to reach out their customer service is sub-par. The product works though and my bottom teeth look much better than before!

3 years ago

Reply from byte

Hi Katherine. We are excited about your results and would like to provide some further clarification. There are times when our dental team has approved treatment for just one arch, either top or bottom. However, this has to be reviewed and recommended by the treating dentist. If you ever have any questions or concerns, our team is always here to help and support you. Please don't hesitate to reach out!

Dec. 29th, 2021

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Leslie Oines Surprise, AZ

Using Byte has been an easy way to straighten my teeth. Their customer service throughout the process has been fantastic as well as the lifetime commitment to keeping your teeth straight was a motivating factor for going with Byte. Highly recommend the product/service!!

3 years ago Edited December 22, 2021

Reply from byte

Leslie, we try our best to make the Byte process as smooth as possible. Byte is committed to providing the best service possible and stands behind its guarantees. We are so happy to hear your review. Please feel free to contact us if you have any questions!

Dec. 23rd, 2021

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Alicia Andrews Tulsa, OK

I am so so happy I ended up with Byte for my invisible aligners journey. As a 30 year old in restaurant management, I wasn't comfortable with traditional braces so this was the perfect option for me. The process so far has been a breeze, my teeth hurt in the best way and I can't wait to see how my smile ends up

3 years ago

Reply from byte

Alicia, we are thrilled to hear about this experience thus far. We are so excited for you we want everyone to have their dream smile! If you have a question, send it our way! We are standing by to support. 😁

Dec. 21st, 2021

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Team180captain Bloomfield, CT

My hyperbyte stopped working and I never received my 2nd set of aligners. Made a call and while I was on the phone Neena worked quickly to fix everything. Quite honestly one of the BEST customer service calls I’ve ever had! Thank you!!!

3 years ago

Reply from byte

Woohoo, we are so happy to hear that our team was able to resolve any concerns quickly. We can't wait to see you show off that smile! Thank you for the review.

Dec. 17th, 2021

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Paul Castillo Springfield, MA

The Suport I get from customer service is incredible, not only do they help me with everything, the go above and beyond just to make sure that I am getting the results that I want from my aligners, I can’t wait to see my new smile.

3 years ago

Reply from byte

We can't wait to see it either! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way. Thank you for the great review, Paul!

Dec. 17th, 2021

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Nikki B

I’m working on my alignment treatment right now and this company has been awesome! Has it been flawless and perfect, no, but what in life is? They made it all right immediately and we’re back on track! You can’t beat the value!

3 years ago

Reply from byte

Thank you for the amazing review, Nikki! Our team is always standing by for support, we are happy to hear that our team was able to assist. Please do not hesitate to reach out if you ever have any questions!

Dec. 14th, 2021

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Wendy Conte Greer, SC

Byte aligners were inexpensive, effective, and easy to use. We had great customer service with Byte. When we ran into an issue, the Byte team was very responsive and got us a new set of aligners ASAP. I’m loving my new smile!

3 years ago

Reply from byte

Thank you for the great review, Wendy! We are thrilled to hear that our team was able to address any concerns. We are standing by for support if there are ever any questions. We love to hear you are loving your smile!

Dec. 14th, 2021

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kristy rice CA

I love byte they are always super nice and I love how my smile is almost complete. They have backed their promise to make sure I was happy when my treatment was almost complete and I had 2 teeth that were not behaving lol I will be in aligners a little while longer but byte has my back lol or my smile in their hands 😁

3 years ago

Reply from byte

This is amazing to hear Kristy! Yes, we do have your back! We are proud to offer our Aligner Guarantee, where if a customer is not happy with their results our team can reevaluate, and we can provide additional treatment at no extra cost.

Dec. 14th, 2021

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Cristian Baeza Salt Lake City, UT

I am very impressed with Byte. They answered all the questions quickly and made everything so easy. The packaging is nice and simple to understand. I haven't had any issues with the aligners and can already see great improvement. I am really excited for the final results!

4 years ago

Reply from byte

We are so thrilled for you, Cristian! Thank you for sharing this great feedback:)

Nov. 30th, 2021

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Mike Caravella Orlando, FL

In week 4 of treatment and absolute smooth sailing so far. Byte have been nothing but communicative, friendly, and helpful along the way. From the packaging to the application, Byte makes this process harmless and gives you something to look forward to!

4 years ago

Reply from byte

We work hard to make the process to getting your new smile as smooth as possible. We are glad to hear about your positive experience!

Dec. 3rd, 2021

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Heather Roth Cleveland, OH

Follow all instructions that are easily provided and you will be on your way to your bes smile. I saw improvements in just 2 wks!!! Customer service is very helpful and friendly. Great for adults needing improvement after shifting. I have no negative things to say.

4 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Happy to hear about your experience :)

Nov. 8th, 2021

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Candace Hays Philadelphia, MS

Week 4 and already seeing amazing results my teeth are whiter and straighter already and the staff have been so nice and helpful I can't wait to show off my smile everyday and the progress I'm making even my sister has jumped on the smile train !!!

4 years ago

Reply from byte

We are so happy to hear about your amazing experience thus far and that you are already seeing results. Our goal here at Byte is to help our customers get a smile they love- with a treatment that is as seamless and stress-free as possible! 😊 Welcome to the Byte fam and thank you for the awesome review.

Nov. 3rd, 2021

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Nick Lau Brighton, MA

My experience so far has been nothing but terrific. Not only am I noticing big progress in my treatment, but the process has been easy and pain-free. Customer service is also great and very responsive to all of my questions or concerns. I look forward to the end of my treatment and seeing my new smile, courtesy of Byte!

4 years ago

Reply from byte

Thank you so much for taking the time to share your experience, Nick! We are thrilled to hear about the progress you've made and we can't wait to get you to that final step.

Nov. 3rd, 2021

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Jennifer Gatz Kalamazoo, MI

I'm seeing changes in my smile with relatively little discomfort. The customer service has been excellent and they are very responsive to questions. I'm glad I went with the Byte at Night plan. It costs a little more, but it's so convenient to only wear it at night. Highly recommend!

4 years ago

Reply from byte

Yes! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Oct. 13th, 2021

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Juhl Rayne Miami, FL

I was rather skeptical purchasing aligners on line. Those doubts progressively faded from personable customer service to the overall experience with product itself. I am very, very pleased with the ease of wearing the aligners and the stunning results. Would definitely recommend!

4 years ago

Reply from byte

We can understand being skeptical, but we appreciate you giving us a chance! We are thrilled to hear you are loving your results. We are standing by for support if you ever have any questions. Thank you for the great review!

Oct. 11th, 2021

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Green Papaya Palace Palm Beach Gardens, FL

I'm so impressed with the customer service of Byte. I hit a road block in my treatment and as soon as I let them know what was happening they completely addressed the issues, took me impressions and sent me new aligners and got me right back in track

4 years ago

Reply from byte

Thank you for the great review! We want every customer to have the support they need throughout their treatment. We are thrilled to hear that our team was able to get your smile back on track. We are excited to see your final results!

Oct. 11th, 2021

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bluestrat1 Baton Rouge, LA

First time working with byte. Excellent company, very concerned for my success. Responded to my inquiries within a day or two with good advise. Personal consultant helping me with any problems I encounter. I feel like I'm being overseen by people who actually care about my progress.

4 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Sep. 28th, 2021

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Jan van Arsdale New York, NY

Great experience. The process has been very seamless and easy - and the BYTE team has been very helpful with all my questions and supportive of me following the really straightforward process. I definitely recommend these aligners to anyone interested in getting that 'perfect smile'.

4 years ago

Reply from byte

At Byte, we want to make sure that you feel supported from the day you order your impression kit until you get your retainers. Our team is here to make sure the process is as effortless as possible and that you feel comfortable through every step. If you ever have any questions, just send us an email to support@byteme.com and a member of our team will be ready to assist you!

Sep. 24th, 2021

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jaime pineda Modesto, CA

Tryed it out cause iv seen reviews on aligners and I thought it'd be a great idea to upgrade my smile so far the experience has been great my over bite and gap have almost completely disappeared I can't wait for the end result

4 years ago

Reply from byte

This is so exciting! We are so happy you chose Byte and we cannot wait to see what your new smile does for you:)

Sep. 22nd, 2021

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Andrea Solana Beach, CA

So far my experience has been good. The support team has answered the few questions that I have had quickly. The aligners and instructions are pretty straight forward. And my teeth seem to be moving quickly with what I assume are normal levels of discomfort. Overall, good experience.

4 years ago

Reply from byte

We appreciate you sharing your experience! If you ever have any questions, our Care team is here for you. Simply send over an email to support@byteme.com or give us a call at 877-298-3669 and we'd be happy to help.

Sep. 22nd, 2021

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Mary Ellen Ellis

I've had excellent results, they check in constantly, have offered incentives, like free BrightByte, and I received my aligners quickly so I could get started right away!

4 years ago Edited January 10, 2024

Reply from byte

This is so exciting! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review Mary :)

Sep. 8th, 2021