Name: byte
Rating: 4.3

check_circle

Verified Customer

star star star_border star_border star_border

April Gross Rapid City, SD

I've been in aligners twice as long as I would have needed to be, and my smile is not quite right.

2 years ago

Reply from byte

Hi there April, thank you so much for taking the time to leave us your feedback. We are currently working on improving our customer's experience. At times, teeth are more stubborn than we anticipated and take longer to move than expected. For any concerns you may have regarding this, please send us a message via social or through our website. We are always standing by to support.

Apr. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Millie Astoria, NY

Moved most of my teeth into place but one. The one I am most conscious of.

2 years ago

Reply from byte

Hello Millie, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Customers can also schedule a phone or video conference at any point during treatment through their customer portal. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 22nd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Alex Murrell

The first round of ten retainers did not work, still using second set of ten currently

2 years ago

Reply from byte

Hi there. We definitely want to make sure you are being taken care of. We check-in so we can evaluate the fit of your aligners to make sure everything is tracking properly and make adjustments if we need to. For immediate assistance, you can always give our customer care team a call at 877-298-3669 or you can send us a direct message on Facebook and we can check on the status of your request and make sure a Byte team member is assisting you!

Apr. 15th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Will Smyrna, GA

Customer support over the phone has been tedious to say the least and feels like a profit over customer focus.

2 years ago

Reply from byte

Hi Will, We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Apr. 1st, 2022

check_circle

Verified Customer

star star star star star_border

Mercedes Veliz Gardena, CA

Lots of attention at first; not so much recently

2 years ago

Reply from byte

Mercedes, we appreciate you reaching out and sharing this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 22nd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Camila De Avila Orlando, FL

Because it's my second attempt with Byte and unfortunately I'm not fully happy.

2 years ago

Reply from byte

Hi Camila, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

check_circle

Verified Customer

star star star star_border star_border

Kenna Dixon College Grove, TN

Don't feel like they made enough trays to fully straighten my teeth

2 years ago

Reply from byte

Hi Kenna, thank you for your outreach. Our goal is to always be open and honest with our customers. We are also proud to offer our Aligner Guarantee where if a customer is not satisfied with their results, our team can reevaluate and if approved, provide additional treatment. This is contingent on having followed all Treatment Guidelines which can be found here: byteme.com/guarantees If at any point those Treatment Guidelines are not followed, such as throwing away aligners or not wearing aligners as directed, there may be a fee associated for additional treatment. We want to address your concerns and do what we can to assist, you can reach our team at support@byteme.com or give us a call at (877) 298-3669 or feel free to DM us over Facebook or Instagram.

Mar. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Amy DuBois Jackson, MI

I have had to had two sets of aligners sent because the first set didn't fit

2 years ago

Reply from byte

Hi Amy. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

check_circle

Verified Customer

star star star star_border star_border

Patricia Kelley Saint Augustine, FL

I still haven't received retainers ordered beginning of last month

2 years ago

Reply from byte

Hi Patricia! It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

check_circle

Verified Customer

star star star star_border star_border

Monica Monroe, NY

Molds did not fit well, difficult to get in touch with customer service

2 years ago

Reply from byte

Hi Monica! At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Karla Suarez Gainesville, FL

The alliners have not really made much of a difference. I wore them religiously and see no difference.

2 years ago

Reply from byte

Hello Karla! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. Byte provides a Professional Care Team check-in via our account center to provide each customer with their next steps if they are concerned with the progress of treatment. Additional aligners may be available, as well as an adjustment to treatment to ensure we can provide the desired outcome.We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Natalia Davis Canton, NC

The treatment was really painful and I didn't end up completing the course of treatment.

2 years ago

Reply from byte

Hi Natalia, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Nicole Fletcher Saint Clairsville, OH

They were responsive before I purchased and barely reached out after

2 years ago

Reply from byte

Hello Nicole! We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Lauren hessler Raleigh, NC

Worked well at first but then my teeth moved back within 12 hours

2 years ago

Reply from byte

Hello Lauren! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. We want to do what we can to help & take a deeper look into this. Please reach us at 877-298-3669 or send us a DM on Facebook. We are standing by for support!

Mar. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Angela Kilcullen Riverside, CT

I'm on my second to last tray, it fits well, but my teeth haven't shifted anywhere close to where if like

2 years ago

Reply from byte

Hello Angela. We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Matt Villa Park, IL

Caused me major issues with teeth, as soon as that happened entire byte team went silent and was not longer available

2 years ago

Reply from byte

Hello Mat, we want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Carrie Tiffin, OH

Communication delays, emails take 2-3 days to get a response.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Daniel wright jr Line Lexington, PA

Poor quality. I believe it's just a pacifier service. Yes they closed my gap but I'm not satisfied

2 years ago

Reply from byte

Hi Daniel, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile quickly and safely. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 31st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Julie Ann Arbor, MI

I receive slow feedback and have been struggling to get service they promised me.

2 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

check_circle

Verified Customer

star star star star_border star_border

shannon Aliquippa, PA

customer service problems.. had difficulty getting teeth straight

2 years ago

Reply from byte

Hello Shannon, sometimes teeth are more stubborn than we expected and take longer to move. we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jantz Carney Peculiar, MO

Not the results that were expected. Product and service was misrepresented. Terrible issue resolution.

2 years ago

Reply from byte

Hello Jantz, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Cindy Tam New York, NY

The aligners do not work as advertised and takes 2-3x as long. If it ends up working....

2 years ago

Reply from byte

Hi Cindy, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Christine Brambila Brookfield, IL

No regular check in, did not meet my expectations, taking much longer than marketed

2 years ago

Reply from byte

Hi Christine, we understand how frustrating treatment extensions can be. Please note that this is common in any orthodontic treatment, as adjustments may be needed to get to those projected results. Our team sends periodic check-ins via email to our customers to make sure we see that our customers are progressing well. These emails can, at times, land in a junk or spam folder. For help with any concerns, please reach out at https://patient.byte. com/support

Mar. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Samantha Harrington Winston-Salem, NC

I was supposed to get an impression kit and never got it after months of messaging with no response.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Stephanie Stewart Buena Park, CA

Easy process. Not super happy with results or retainer

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 17th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Christina Sycamore, IL

I signed up because i thought it would be a shorter period than bracers per all the advertising.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible.Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Samantha Brookfield, WI

Did not work from the beginning. The customer service makes it nearly impossible to get it corrected.

2 years ago

Reply from byte

It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Jackie Chicago, IL

Still not at goal and have to keep getting new aligners which takes way too long

2 years ago

Reply from byte

Hello Jackie! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Keith Martin

Did not work for me. It started out ok but the aligners did not fit my teeth correctly and therefore poor results.

2 years ago

Reply from byte

Hi Keith, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 18th, 2022

check_circle

Verified Customer

star star star star_border star_border

Hunter Arlington, KS

They were very pursuing, but didn't hear much from them once my card cleared.

2 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Mark Dankowski Ridgefield, CT

Did not work and they sent cheap liners out second time around when did not work on first trials.

2 years ago

Reply from byte

Hi Mark, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Kerry Churubusco, IN

The aligners didn't straighten her teeth. Then they never sent more aligners to fix it.

2 years ago

Reply from byte

Hi Kerry, we want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 18th, 2022

check_circle

Verified Customer

star star star star_border star_border

Lauren Winters Baker, LA

I still have gaps in my teeth and had gaps form where they weren't before.

2 years ago

Reply from byte

Hi Lauren, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Molly Kargougou Houston, TX

I was not given all of the facts before starting and feel conned and out all of that money.

2 years ago

Reply from byte

Hello Molly, we would like to look into this and chat. Since we are limited in how much we can share over public platforms- please send us a DM over Facebook or Instagram.

Mar. 11th, 2022

check_circle

Verified Customer

star star star star_border star_border

Justice Northport, AL

Lack of communication and I still haven't received my bottom retainers

2 years ago

Reply from byte

Hi Justice, we would like to look into this and provide the best next solution. Please send us a DM over Facebook or Instagram!

Mar. 11th, 2022

check_circle

Verified Customer

star star star star_border star_border

Amanda Hawkes Buena Vista, VA

Very inconsistent follow up. Treatment was mostly effective and easy to use.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 15th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Heidi Suzuki Ponte Vedra Beach, FL

It is not working after almost 1 year. I give 2 stars only because you guys are trying to help. I

2 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. Sometimes teeth are more stubborn than we expected and take longer to move. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 15th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Grace Williams Dallas, TX

My teeth are straight but I didn't feel like there was much communication on what to do next

2 years ago

Reply from byte

Hi Grace, we want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 14th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Alex Newland Dallas, TX

My smile did not straighten and returned back to the way they originally were after 6 months, even with the retainer.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Leo Sancineto Palm Springs, CA

My main concern has NEVER EVER been addressed. Seems they do what they think, instead of ASKING me what I want.

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 14th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Ronni Zona Chesapeake, VA

My dental team told me to stop wearing my retainers and go to a real orthodontist. My front teeth were wiggly!

2 years ago

Reply from byte

We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Ryan Winch Fresno, CA

Slow response to customer service. Misleading expectations for the price. Caused problems with my teeth and gums

2 years ago

Reply from byte

Hi there Ryan. Thank you for taking the time to leave us your feedback. We are constantly looking for ways to improve our customer experience. We want to address your concerns as soon as possible please give our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

check_circle

Verified Customer

star star star star_border star_border

Regina Mask Indianapolis, IN

I've had a hard time getting assistance and help with my procedure

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 7th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Aleasha Whittington Myrtle Creek, OR

I ordered a replacement retainer and it didn't fit so I quit using them at like week 9 or 10

2 years ago

Reply from byte

If concerns ever arise regarding the fit of aligners, this is where our Professional Care Team comes in. They are our licensed team dedicated to making sure we get each customer to their new smile. Please reach out at https://patient.byte. com/support or 877-298-3669

Mar. 10th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Bethany VandeVoorde Glenwood, IA

They haven't sent me my 2nd 1/2 of my retainers just keep making me go back and re do steps

2 years ago

Reply from byte

Hi there Bethany, we want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Lucy Johns Temecula, CA

Because my treatment was supposed to be 3 months and it's been 10 months with no significant change.

2 years ago

Reply from byte

Our team is here to look into any questions or concerns that arise during treatment. The best way to connect with our Customer Care Team is by heading to our support form here: https://patient.byte. com/support or by giving us a call during normal business hours Monday-Sunday at 877-298-3669

Mar. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Gabrielle Newell Lincoln, CA

No one returns your calls. I have been trying to connect with byte because they sent me the wrong size braces

2 years ago

Reply from byte

We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 11th, 2022

check_circle

Verified Customer

star star star star_border star_border

Maria Bonelli Bryn Mawr, PA

My teeth are not straight. I used these as indicated and longer.

2 years ago

Reply from byte

Hi there, Maria. We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we anticipated and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance. We want to make sure you are getting the help you need!

Mar. 11th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Ashley Contreras Apple Springs, TX

I have completed my initial treatment plan and my refinement aligner treatment but my teeth are still crooked.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Anthony Pagano Santa Monica, CA

Haven't heard from them in months after my 2nd set of aligners. 1st set didn't work

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022