Name: byte
Rating: 4.3

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Verified Customer

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Emily Sartain Whitwell, TN

I had a bad customer service experience that delayed my treatment considerably.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 11th, 2022

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Greg Holmes Scappoose, OR

Been a year teeth aren't straight and they lack customer support . Can't ever get ahold of anyone

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Stephanie C Columbus, OH

Because they don't make it easy to complete your 18+ weeks of aligners.

2 years ago

Reply from byte

Hi there, thank you for your review. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 4th, 2022

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Angela Rebennack Long Beach, CA

It's not working, customer service is slow. There's a typo on this form. Shows how competent the company is.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 11th, 2022

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Athene Leung Brooklyn, NY

Impossible to reach. Disregarded what I wanted done to my teeth. Looks nothing like what I asked for. Unhappy

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 10th, 2022

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Sandra Dutcher Newcastle, CA

My teeth alignment at the end of the process were not changed as much as I thought they would be.

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com, through Facebook messenger or through phone at 877-298-3669, so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Felice Menchel Long Beach, NY

I left a message over a week ago and never received a callback

2 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 7th, 2022

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Felipa Rodriguez Spring, TX

My teeth are straighter, but not completely.

2 years ago

Reply from byte

Yay! We are here to get every customer to their new smile - don't hesitate to reach out with any questions!

Jan. 13th, 2022

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Caitlin Sproull Troy, NH

Great results, just doesn't fix overbite

3 years ago

Reply from byte

Hi Caitlin, thank you for your review! Byte is best for mild to moderate cases, and while clear aligner therapy may improve an overbite, it is not meant to fix it. Feel free to reach out to our team with any questions!

Nov. 3rd, 2021

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Gary Light Corpus Christi, TX

Way too many sharp edges and still waiting to see some results

3 years ago

Reply from byte

Hey Gary, if you are concerned about your aligners or if they are causing you too much discomfort, we want to help. Send us an email to support@byteme.com or give us a call at 877-298-3669 and a Byte team member will take care of you right away.

Oct. 30th, 2021

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Barrie La Porte, IN

If you lose or damage a step, you have to jump through so many hoops to try and get a resolution.

3 years ago

Reply from byte

Hi Barrie. Our goal at Byte is to make sure all our customers have an easy and stress-free journey. We are sorry to hear if you have not felt this and we want to see what we can do! Please give us a call at 877-298-3669 or send us an email and a Byte team member can take care of you!

Oct. 30th, 2021

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Olga Celiku Weymouth, MA

Sales department says everything in their power to get you in, once you bought the products they refuse to help

3 years ago

Reply from byte

Hi Olga. Our goal at Byte is to give everyone the smile of their dreams and make sure they feel comfortable, supported, and taken care of from start to finish. If you have a question or concern our customer care team is here to help. Please send us an email at support@byteme.com, give us a call at 877-298-3669, or you can even shoot us a message on Facebook. Our team is standing by to support you.

Oct. 26th, 2021

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Karla Rosario Allentown, PA

Teeth are not shifting the way it was proposed on the 3D video. Regret not doing my research beforehand.

3 years ago

Reply from byte

Let's get you taken care of. Give us a call at 877-298-3669 or send us an email at support@byteme.com and our team would be happy to help!

Nov. 2nd, 2021

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Marc J. Spence Dobias Redlands, CA

Customer service is terrible, takes weeks to get issues acknowledged

3 years ago

Reply from byte

Hi Marc. During your Byte journey, we want to make sure you feel supported and taken care of every step of the way. We apologize if this has not been the case, but we want to help. Our customer care team is currently staffing up and working hard to make sure every customer gets taken care of as soon as possible. Please do not hesitate to give us a call, send us an email, or even message us on Facebook with any questions or concerns you have!

Oct. 30th, 2021

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Donna Riveron Ottsville, PA

easy to work with, easy to use, effective

3 years ago

Reply from byte

We love to hear it! Thank you for your review!

Nov. 3rd, 2021

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Julie Kim

Getting a good result. Inconvenient to wear it all day.

3 years ago

Reply from byte

Thank you for your review, Julie! If you have any questions or concerns, we are here for you. Feel free to reach out anytime to support@byteme.com or 877-298-3669

Nov. 3rd, 2021

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Dean Baker Apex, NC

Good experience good service good communication

3 years ago

Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! Plenty of goodness to share :)

Nov. 3rd, 2021

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Teresa de benavides Hayden, ID

I love byte. Easy to use. Convenient. Effective

3 years ago

Reply from byte

And we love YOU! We are proud to offer a more convenient way to straighten your teeth. Thank you for your review!

Nov. 3rd, 2021

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Audrey Osterbind Seattle, WA

Really disappointed in my results, 3 stars just because they do respond.

3 years ago

Reply from byte

Hi there. If you are not loving your results, we want to look into this and see what we can do for you. At Byte, we want everyone to be loving their smile transformation so send us an email at support@byteme.com and let's get you your dream smile!

Oct. 30th, 2021

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Julia Baltimore, MD

Some aligners are not comfortable, didn't receive retainer yet.

3 years ago

Reply from byte

Hi there. During treatment, it is completely normal to feel some discomfort at your teeth are shifting and adjusting into place. However, if you ever feel like you are experiencing any pain because of the aligners we will want to have our professional care team look into it. Simply send us an email to support@byteme.com and we'll make sure you are taken care of.

Oct. 30th, 2021

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Regina M Smith Plumville, PA

Great set up, easy to use, making a difference

3 years ago

Reply from byte

Regina! We love to hear you are seeing noticeable results with your treatment plan! We cannot wait to see your complete smile transformation. Thank you so much for the awesome review :)

Oct. 26th, 2021

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Allana Shaw

Excellent customer service but very experience

3 years ago

Reply from byte

Hi there. Thanks for reaching out. Our customer care team does just that, they care! From start to finish we want to make this journey as simple and easy to follow as possible. If you have any questions or concerns we are here to help! Simply give us a call or send us an email and we'll make sure you are taken care of.

Oct. 26th, 2021

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Connie reed Batesville, MS

0

3 years ago

Reply from byte

Hey Connie! If you have any questions, concerns, or just want someone to hype up your new Byte smile, give us a call at 877-298-3669. Our team has got you covered :)

Oct. 25th, 2021

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Amber lyle Waverly, TN

Best customer service ever! A little pricey

3 years ago

Reply from byte

Hi Amber! Throughout your entire treatment, our customer care team is here to provide you with support and answer all your questions. We want this journey to be as easy and effortless as possible. If there are any questions we can help you with, please do not hesitate to reach out!

Oct. 26th, 2021

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Cherity Gurganus Mount Olive, NC

Aggravating process that has dragged on for months. I have $3k spent on an aligners set that has never fit.

3 years ago

Reply from byte

Hi there, when aligners are not fitting snug, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would be happy to connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)

Nov. 2nd, 2021

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Michele Racciato Pen Argyl, PA

Not happy I had to backtrack. I started August 7 and am now back on week 3

3 years ago

Reply from byte

Hi there! We hear you and understand the frustration of having to extend your treatment. Your dental health and safety are our number one priority, so we want to make sure to get you to those results in the safest way possible. Sometimes certain teeth end up being a little more stubborn than our dental team originally anticipated and backtracking is necessary to move them properly into place. Our team is working hard to get you to your dream smile as quickly as possible. We appreciate your patience and we are so happy you chose Byte! Don't hesitate to reach out with any questions! We are here to help:)

Oct. 27th, 2021

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Hope Eagle Mountain, UT

Not super satisfied with the customer service

3 years ago

Reply from byte

Hey Hope! At Byte, our goal is to give everyone the smile of their dreams while feeling completely supported by our team. If you have not been feeling this, we want to turn that around. Give our team a call at 877-298-3669 and we will make sure you are being taken care of :)

Oct. 25th, 2021

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Nellie Glen Allen, VA

Aligners worked well, more interaction with the support system would be nice

3 years ago

Reply from byte

Hi Nellie. Thank you so much for writing in and sharing about your experience. We are always looking for ways to improve the customer experience during treatment and we appreciate your feedback. We are happy to hear the aligners are working well. If you ever have any questions or concerns, please do not hesitate to give us a call or send us an email. We're here to help!

Oct. 27th, 2021

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kerry mcauliffe Saco, ME

They make me gag and really hard to get on and off. I only have worn the first pair for less then a day.

3 years ago

Reply from byte

Hey Kerry. Adjusting to wearing the aligners can definitely take some time, but as your treatment progresses your teeth will get more comfortable with the aligners on. Our team is also here every step of the way to support you. Give us a call at 877-298-3669 during normal business hours, MST. We are standing by to support with helpful tips and tricks for treatment :)

Oct. 27th, 2021

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Kirsten McElwee Chicago, IL

My teeth are not that straight and my bite is now messed up. My teeth were better off before.

3 years ago

Reply from byte

Hi Kirsten. If you are not absolutely loving your results our team is here to help. At Byte, we want to make sure all our customers get the smile of their dreams. Please give us a call at 877-298-3669 or send us an email at support@byteme.com and we'll get you set up with the best next towards that perfect smile :)

Oct. 30th, 2021

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Lacy Ahal Labadie, MO

I'm on my last top aligner and one of my teeth still isn't straight

3 years ago

Reply from byte

Hi Lacy! At Byte, we are determined to do all we can to get you your perfect smile. If there are still some areas of concern, we want to address them. Send us an email at support@byteme.com and our customer care team can review the fit of your aligners and determine what steps need to be taken next!

Oct. 30th, 2021

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Amy Geiger Bonney Lake, WA

I've gotten to step 8 in my program to find out the last 4 sets of aligners were made incorrectly and don't fit.

3 years ago

Reply from byte

Hi there, when aligners are not fitting snug, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would be happy to connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)

Oct. 19th, 2021

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Jenifer Crosby Hillsdale, NY

So far, I'm happy with my progress toward straighter teeth.

3 years ago

Reply from byte

This makes us so happy to hear! Our team is here to support you every step of the way, so if you have any questions, please don't hesitate to reach out :)

Oct. 19th, 2021

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Craig Hartwig Northridge, CA

soon with use just started with Byte seems as of today working great

3 years ago

Reply from byte

Thank you Craig! We want to leave you with a 5-star experience, so if there's anything we can do for you to improve your journey, we want to know! Send us an email at support@byteme.com or give us a call at 877-298-3669.

Oct. 19th, 2021

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Victoria Hilton-Martin

Time delays responding to treatment issues after payment had been made

3 years ago

Reply from byte

Hi Victoria, if you ever have a hard time connecting with our team, give us a call at 877-298-3669 or send us a direct message on Facebook and we'd be happy to help!

Oct. 19th, 2021

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Kathy Mestre

quick response time, good product, effective

3 years ago

Reply from byte

Thank you for this great feedback!

Oct. 20th, 2021

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Stephanie Whiteis Osseo, MN

My top aligner does not fit! I have been trying get answers from your support team. There is a LONG lag time.

3 years ago

Reply from byte

Hi Stephanie, for immediate assistance, give us a call at 877-298-3669 and our team would love to help!

Oct. 19th, 2021

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Brian Babaian Los Angeles, CA

Good results, low discomfort all at a competative price

3 years ago

Reply from byte

Thank you for sharing! We are so happy you chose Byte:)

Oct. 20th, 2021

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Russ Easton, PA

I hear no feedback from Byte. I can't see my previous photos that I uploaded.

3 years ago

Reply from byte

Hi Russ, we want to make sure every customer feels supported the whole way through. Give us a call at 877-298-3669 and our team is here to help with any concerns! To check photos you've uploaded, simply head over to your customer portal - for assistance, give us a call and we'd be happy to help:)

Oct. 19th, 2021

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Giana Pellot Franklin Park, NJ

Teeth aren't moving the way I thought but somewhat effective

3 years ago

Reply from byte

Hi there, while changes will be gradual with Byte aligners, our Customer Care team is here to check in on every customer's progress. To connect with our team, simply email support@byteme.com or give us a call at 877-298-3669:)

Oct. 19th, 2021

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Jennifer M Smith Zephyrhills, FL

We can see real improvement in my son's teeth.

3 years ago

Reply from byte

Yay! We are so excited for him!

Oct. 20th, 2021

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Oriana Wasilla, AK

Helpful customer service and easy to use products

3 years ago

Reply from byte

It makes us so happy to hear that our customer care team has been able to provide you with incredible support throughout your treatment. We can't wait to get you to those last steps, you'll be showing off your new smile in no time!

Oct. 19th, 2021

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Jennifer Barclay Wichita, KS

This process is painful. I dread changing to a new set because I know I'll wake up hurting and with a headache.

3 years ago

Reply from byte

Hi Jennifer, we are so sorry to hear about the pain! The HyperByte device really helps to reduce discomfort, so we tell customers to feel free to use it 15-20 minutes a day. That being said, we never want a customer to be in pain, so let's connect you with our Care team asap. Give us a call at 877-298-3669 and let's get you taken care of.

Oct. 19th, 2021

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Marla K Wilson Sunbury, OH

Easy enough but Slow to respond when I have a question

3 years ago

Reply from byte

Hi Marla, we want to make sure every customer feels supported every step of the way. If you are having a hard time getting ahold of our team, we recommend calling us at 877-298-3669 and selecting our callback option if no one is available. :)

Oct. 12th, 2021

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Giovanna Mireles Perris, CA

It was simple and the treatment kit was easy.

3 years ago

Reply from byte

It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions:)

Oct. 12th, 2021

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Jinnine nair West Palm Beach, FL

incorrect treatment plan, my teeth are worse off, customer service is terrible, results as promised were not delivered

3 years ago

Reply from byte

Thank you for your feedback, Jinnine. We want to make sure that we can address your concerns as soon as possible. Please give our team a call at 877-298-3669. Our team is standing by for support Monday through Sunday from 8:00 AM to 6:00 PM MST.

Oct. 15th, 2021

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Linda Garcia Eagle Pass, TX

They are easy to use and they are comfortable.

3 years ago

Reply from byte

It is so important to us that our customers feel supported and comfortable throughout every step of their Byte journey. We are so happy to hear that our team was able to provide that experience to you. We can't wait to see your smile transformation, thanks so much for writing in! :)

Oct. 19th, 2021

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Sherie Long Westfield Center, OH

Too early to tell. Only on the 4th set but so far, so good.

3 years ago

Reply from byte

Thank you for sharing! If you ever have any questions, don't hesitate to reach out:)

Oct. 12th, 2021

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Temika Boston, MA

I can see my teeth are moving, easy and convenient.

3 years ago

Reply from byte

Thank you so much for your review!

Oct. 12th, 2021

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Sanjay Tillman Cincinnati, OH

The first set was perfect but the rest couldn't fit my mouth at all. 3,000 down the drain.

3 years ago

Reply from byte

Thank you for your feedback, Sanjay. We want to make sure that we can address your concerns as soon as possible. Please give our team a call at 877-298-3669. Our team is standing by for support Monday through Sunday from 8:00 AM to 6:00 PM MST.

Oct. 15th, 2021