Name: byte
Rating: 4.5

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Richelle New York, NY

Byte is amazing. Super easy to use and efficient! The customer service team is great and responsive.

6 years ago

Reply from byte

Thank you so much for your review Richelle!

Dec. 4th, 2019

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Will St Louis, MO

Great customer service and unmatched turnaround time from impressions to product. I see the results already!

6 years ago

Reply from byte

Thank you for your review! We do what we can to ensure the best experience possible from start to finish.

Sep. 30th, 2019

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Maddy Monterey, CA

I have enjoyed my customer service experience with Byte. Aligners arrived way quicker than expected.

6 years ago

Reply from byte

We've enjoyed our time with you too! Thank you for being a part of the byte family!

Sep. 26th, 2019

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Rachel P. Yellow Springs, OH

So far, so good! The customer service has been great, and I'm seeing an improvement just after 5 weeks.

6 years ago

Reply from byte

Fast results are the best, aren't they? SO happy you're loving us!

Sep. 11th, 2019

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Tracie L Gamble

I had the most amazing experience with byte. Amazing customer service, always answers right away. Lovin the hyperbyte!

6 years ago

Reply from byte

This is amazing! We're excited that you're having a great time with us. Our care team is always here for you, every step of the way. Isn't the HyperByte fantastic?

Aug. 27th, 2019

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Rachel Kansas City, MO

6 years ago

Reply from byte

This is amazing! We love seeing quick results, and so happy you've been enjoying your experience with us. We can't wait to see your results!

Sep. 3rd, 2019

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Adrien Crestview, FL

Great customer service, price, and the 3D model plan is cool and can see your teeth changing over time before you buy.

6 years ago

Reply from byte

Isn't it great? We're so happy you've had a great experience with us!

Sep. 11th, 2019

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Mayra Salazar Downey, CA

My entire experience has been ridiculously simple and convenient. In addition, customer service is amazing!

6 years ago

Reply from byte

Thanks for the 5 stars on our Customer Service!

Aug. 5th, 2019

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Karlten Gisel Encino, CA

I'm giving it 3 stars because although customer service was very helpful, they should have their treatments work for overbites. I don’t want to get traditional braces.

6 years ago

Reply from byte

Hi Kartlen,

Thank you for your feedback. We understand the excitement of getting invisible aligners, but for our patients' health it is important that we only take mild to moderate cases. Sometimes a traditional method is necessary--which is why we refund your kit. We wish you the best on your journey to your new smile!

Aug. 5th, 2019

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Diane Springfield, IL

Answered all my questions. Easy to follow directions. I’m on week 5 and I can tell the difference. Great experience

6 years ago

Reply from byte

Wow! Can't wait for your new smile.

Jul. 29th, 2019

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John Flach Honolulu, HI

Enjoying the bite system so far. I have noticed a slight shift and whiter teeth after 1 month. Hope things continue.🤙

6 years ago

Reply from byte

So far so good, John! Can't wait for your new smile.

Jul. 22nd, 2019

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Brandi Columbia, MO

Byte has been amazing. They’ve been very communicative and it’s a really simple program to follow!

6 years ago

Reply from byte

Thank you for joining the byte family!

Jul. 1st, 2019

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Lo Martin Reidsville, NC

according to their check out process they do not ship to North Carolina! i tried calling and confirming they did not offer services to NC residents but can not get anyone to answer their phone system .. was super excited to try this product out but now just frustrated - nothing is listed about not serving all states or limited states

6 years ago

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Chris R Chicago, IL

If you want straighter and whiter teeth, then there is no company better than Byte. I love my experience with them.

6 years ago

Reply from byte

We are so happy you are a part of the byte fam, Chris!

Jun. 3rd, 2019

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Mauricio Sigala Fontana, CA

Im almost half way through my treatment and im loving the results already couldn't be happier with the results

6 years ago

Reply from byte

If you're happy,we are happy. Thank you for choosing byte for your new smile!

May. 3rd, 2019

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Chris McDougald Auburn, GA

The customer service was fantastic, great product as well. Would definitely recommend this to anyone!

6 years ago

Reply from byte

Hi Chris! We appreciate your feedback. It's reviews like this that keep us striving for the best customer experience we can give our patients.

Mar. 16th, 2019

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banker992 Gilbert, AZ

Great communication. Any questions I had were always answered in a timely manner. 14 weeks in and teeth are aligning. Would recommend.

3 years ago

Reply from byte

Thanks so much for the awesome review. We are so excited to hear this! Please do not hesitate to reach out if you ever have any questions. Our team is just a call or email away :)

Dec. 29th, 2021

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Kristie Maciejewski Royal Oak, MI

Great company! Excellent customer service and support. I’m definitely seeing results and look forward to the end result!

3 years ago

Reply from byte

We appreciate the amazing review, Kristie. We are so excited to hear this. We can't wait to see you show off your smile 😁

Dec. 14th, 2021

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Joe Alesi Scotch Plains, NJ

Great customer service. I'm one month in and things seem to be working well! The messaging, on-boarding and entire process is seamless!

4 years ago

Reply from byte

We are so happy to hear this! Thank you for sharing, Joe :)

Nov. 30th, 2021

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elizabeth long Fremont, CA

I am 3 weeks into treatment and already see a difference in my smile. The system is easy to use and I can’t wait to see end result.

4 years ago

Reply from byte

This is so exciting! Thank you for sharing, Elizabeth!

Dec. 7th, 2021

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Karim Motawe New York, NY

It's the best decision I've made I could see visible results it's so awesome and exciting to watch my teeth move a bit every week

4 years ago

Reply from byte

Hi there. Thank you so much for the amazing review. Happy to have you in the Byte family :)

Nov. 24th, 2021

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Armanni Rios North Adams, MA

Byte customer service is always very helpful and the gap between my teeth has closed and im now more confident in my smile. :)

4 years ago

Reply from byte

The journey to your dream smile has never been so easy! Each treatment plan is personalized specifically for each of our customers with lots of care 😊 Be sure to let us know if you have any questions.

Nov. 19th, 2021

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Alicia Quick Dallas, TX

Byte has been amazing. When I first started the process I had gaps but some were so crowded as well and it has fixed everything. I love Byte!

4 years ago

Reply from byte

Hi Alicia! Thank you for taking the time to post this awesome feedback. We are so happy to hear that you finally have the smile you have always dreamed of. We are so excited for you to show off your new smile to the world!

Nov. 3rd, 2021

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mikamoo3@ Queens, NY

Great company! The best customer service I’ve ever experienced and my teeth are well on their way of becoming straight. Highly recommend.

4 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Nov. 2nd, 2021

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Eli G Dallas, TX

THE WORSR EXPERIENCE EVER. I have been wearing the aligners for almost one year with no progress when the treatmentwas supposed to be 14 weeks long. The customer service has been terrible. The people on the phone are worthless. It takes them a full week to answer an email. Now they want to reevaluate my condition and want me to pay more money for this.

4 years ago Edited May 24, 2022

Reply from byte

Thank you for your feedback! Happy to have you a part of our Byte family :)

Oct. 4th, 2021

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Katelyn Baraby Tewksbury, MA

I have been using Byte for 10 weeks now and so far everything is going great! My teeth are starting to look better. I can’t wait to see the end result!

4 years ago

Reply from byte

WOOHOO, week 10!! We are so excited for you and are thrilled to hear you are already seeing noticeable results :) As you're wrapping up your Byte journey, please do not hesitate to reach out with any questions you have!

Sep. 24th, 2021

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David Clark-Sally Middleton, WI

The Byte team is AMAZING! Their directions for set-up are so simple + easy to follow, and the process is so easy to get started.

4 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review!

Sep. 22nd, 2021

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Eileen Watts

Love the Byte experience so far! Customer service is wonderful and treatment plan is easy to follow in a cute packaging design!

4 years ago

Reply from byte

Hi Eileen- thanks for the great review! We are so excited for you and your journey, so do not hesitate to reach out, we got you.

Sep. 8th, 2021

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Deloris Corey Perryville, KY

I have been using byte for four weeks. To this point I’m very pleased my smile is whiter and is moving gradually. My overbite is less.

4 years ago

Reply from byte

We are so happy to hear this! Thank you for your feedback:)

Sep. 1st, 2021

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dustin San Diego, CA

I needed to re-order my cleaning spray, so I wrote in 2 weeks ago. They just now emailed me back and said I had to fill out THREE reviews online to get a new cleaning spray. So this is my review: - lazy - annoying - mediocre There's a very good chance Invisalign, Candid, and Smile Direct all create a MUCH better user experience. Buyer beware.

4 years ago

Reply from byte

Hi Dustin. We want to make sure you feel supported and comfortable during your Byte journey. If you have any questions or concerns, we want to make sure they are being addressed. Please give us a call at 877-298-3669 so we can chat more about it and see what we can do to further assist you.

Aug. 10th, 2021

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Anthony Garabito FL

They have been very helpful and the treatment is very good. It take a hit longer for them to respond to me when I need help but other they have been great.

4 years ago

Reply from byte

Thank you for your feedback, Anthony. We are glad to hear that our team has been helpful throughout. Our response time is less than ideal due to a higher than normal volume. Rest assured, our team is working hard to help each and every customer as soon as possible. If you ever need immediate assistance, you can reach our team at 877-298-3669.

Aug. 6th, 2021

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Caressa Oklahoma City, OK

The team answered all my questions before I felt comfortable moving forward. Process has been fairly simple. Very satisfied with byte.

4 years ago

Reply from byte

Our Byte team does what we can to make you feel supported every step of the way and make the process as simple as possible. We are so happy to hear you have felt that throughout your experience! We're always here for you if you have any questions so please don't hesitate to reach out :)

Aug. 9th, 2021

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Doom25 S Prescott Valley, AZ

This is a great company. The aligners are easy and effective. The process is streamlined and so simple. The customer service is excellent!

4 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Jul. 29th, 2021

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michelle mclaughlin OR

Byte is with you every several way. To help you with insurance and FSA questions to figure out the best coverage to correct your smile!

4 years ago Edited November 3, 2021

Reply from byte

We sure are- thank you for sharing this review, Michelle! We are so excited for you :)

Jul. 29th, 2021

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David Moore Queens, NY

Excellent, friendly customer service. Answered all of my questions and were very responsive. So far, so good with the treatment.

4 years ago

Reply from byte

Thanks for the review David! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have!

Jul. 28th, 2021

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Kevin Wang Houston, TX

Byte has been great for me, it was easy to get started and any problem I had with the treatment they took care of it. I am glad that I chose Byte.

4 years ago

Reply from byte

Woohoo Kevin- we are so excited for you! Do not hesitate to reach out with any questions you may have, we got you :)

Jul. 28th, 2021

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Angelina Hamilton Gulfport, MS

I've tried many products to straigten my teeth but these work very well, they are easy to use and are very helpful and effective.

5 years ago

Reply from byte

We're happy you're happy!

Feb. 9th, 2020

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Verified Customer

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Dominique Barchus

Pretty great overall for the way the service is set up

1 year ago

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Verified Customer

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Aurora Anderson

Finish treatment and no one has called me to check in on progress. I think Customer Service is awful.

1 year ago

Reply from byte

Thank you for sharing your experience, and we're sorry to hear that you haven’t received the follow-up support you deserve. We understand how important it is to feel supported throughout the journey. Your feedback is important and we’re committed to improving our communication and follow-up processes. We want to ensure that every customer receives the care and attention they need. If you still need assistance please reach out to us directly at bytereviews@byte.com so we can review your case and connect you with the appropriate team. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Aug. 29th, 2024

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Verified Customer

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Tatiana Usme

I still have a long was to go but everything is going great so far

1 year ago

Reply from byte

Thank you for sharing your positive feedback! We’re delighted to hear that your experience has been going great so far, and we’re excited to continue supporting. If you have any questions or need assistance along the way, please don’t hesitate to reach out to our customer service team at https://patient.byte.com/support. We’re here to help!

Jul. 23rd, 2024

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Verified Customer

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Erik Perez

Love the progress and quick turn around times.

1 year ago

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Verified Customer

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Ronald Sattan

The treatment has not worked well and it’s going on more than 2 years

1 year ago

Reply from byte

Thank you for sharing your experience with us. We understand that every person's dental anatomy is unique, and sometimes teeth can be more resistant to movement than anticipated. Our goal is to provide effective and timely treatment for all our customers, and we regret that this has not been the case for you. We would be happy to review your case in detail and do what we can to help. Please contact our customer service team at bytereviews@byte.com. Thank you for your patience and for bringing this matter to our attention.

Jul. 1st, 2024

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Verified Customer

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Sarah Bethel Roxboro, NC

My teeth for the most part are straighter.

1 year ago

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Verified Customer

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Justus Columbia, MO

I liked the ease of use and feedback system

1 year ago

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Verified Customer

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Tara IL

Good value but customer service can be difficult at times.

1 year ago

Reply from byte

Hi Tara, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Jan. 25th, 2024

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Verified Customer

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April Gross Rapid City, SD

I've been in aligners twice as long as I would have needed to be, and my smile is not quite right.

3 years ago

Reply from byte

Hi there April, thank you so much for taking the time to leave us your feedback. We are currently working on improving our customer's experience. At times, teeth are more stubborn than we anticipated and take longer to move than expected. For any concerns you may have regarding this, please send us a message via social or through our website. We are always standing by to support.

Apr. 29th, 2022

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Verified Customer

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Millie Astoria, NY

Moved most of my teeth into place but one. The one I am most conscious of.

3 years ago

Reply from byte

Hello Millie, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Customers can also schedule a phone or video conference at any point during treatment through their customer portal. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 22nd, 2022

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Verified Customer

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Alex Murrell

The first round of ten retainers did not work, still using second set of ten currently

3 years ago

Reply from byte

Hi there. We definitely want to make sure you are being taken care of. We check-in so we can evaluate the fit of your aligners to make sure everything is tracking properly and make adjustments if we need to. For immediate assistance, you can always give our customer care team a call at 877-298-3669 or you can send us a direct message on Facebook and we can check on the status of your request and make sure a Byte team member is assisting you!

Apr. 15th, 2022

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Verified Customer

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Will Smyrna, GA

Customer support over the phone has been tedious to say the least and feels like a profit over customer focus.

3 years ago

Reply from byte

Hi Will, We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Apr. 1st, 2022

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Verified Customer

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Mercedes Veliz Gardena, CA

Lots of attention at first; not so much recently

3 years ago

Reply from byte

Mercedes, we appreciate you reaching out and sharing this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 22nd, 2022