Name: byte
Rating: 4.3

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Verified Customer

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Grace Seattle, WA

Customer service and results of the aligners has been great

3 years ago

Reply from byte

We are so happy that you chose Byte to get you to your dream smile! Thanks for the awesome review. We are here for you any time you have questions, so don't hesitate to reach out!

Nov. 3rd, 2021

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Verified Customer

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Maria Tobin Gig Harbor, WA

Customer service turnaround response time to an email in September was 5-7 days.

3 years ago

Reply from byte

Hi Maria. Our customer care team is working hard and staffing up to make sure everyone is taken care of as soon as possible. While our response time is always changing, we want to assure you that our team truly cares about getting our customers the smiles of their dreams. If there is a questions or concern you have please do not hesitate to reach out :)

Oct. 30th, 2021

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Verified Customer

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Judith Delacruz San Antonio, TX

Easy and they stayed in contact with me step by step

3 years ago

Reply from byte

This is amazing! Our goal is to have every one of our customers supported from the start to their last step.

Nov. 3rd, 2021

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Verified Customer

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Georgia burgess Hartford, CT

Easy experience, good service and quality product

3 years ago

Reply from byte

The journey to your dream smile has never been so easy! Each treatment plan is personalized specifically for each of our customers with lots of care 😊 Be sure to let us know if you have any questions.

Nov. 1st, 2021

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Verified Customer

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Vickey warner Rocky Hill, CT

Easy to use and well made ! No issues with the product!

3 years ago

Reply from byte

This is so great to hear! If any questions do arise, we've got your back - send us an email at support@byteme.com :)

Nov. 3rd, 2021

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Verified Customer

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Jennifer LaCorte

Great customer service, rapid response to questions and requests, financially friendly, no hidden costs, works with FSA.

3 years ago Edited January 10, 2024

Reply from byte

Nothing we love more than helping our customers reach their smile goals all the while keeping it affordable 😎

Nov. 1st, 2021

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Verified Customer

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Karen Alford Haughton, LA

Great service and communication; high quality products

3 years ago

Reply from byte

The journey to your dream smile has never been so easy! Thank you for sharing

Nov. 1st, 2021

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Verified Customer

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Karmen Douglas Chicago, IL

I don't like them , i can't eat after taking them out ! I can't sleep with them in . It's makes them unbearable. I much rather get braces .

3 years ago

Reply from byte

Hi Karmen. At Byte, we want all our customers to feel comfortable during the smile transformation process. Our customer care team is standing by with helpful tips and tricks for taking out your aligners and easing any discomfort you are feeling. Please give us a call at 877-298-3669 and a Byte team member will be ready to take care of you!

Oct. 30th, 2021

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Verified Customer

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Erin Osterhoudt Worcester, MA

I have had no issues with my aligners so far. Super easy!

3 years ago

Reply from byte

We strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us :)

Oct. 28th, 2021

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Verified Customer

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Deanna Columbia, TN

I've had a great experience and we are loving the aligners

3 years ago

Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! Plenty of goodness to share

Oct. 28th, 2021

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Verified Customer

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Dan Warr Buxton, OR

So far so good. A few weeks in and my teeth already look fantastic!

3 years ago

Reply from byte

We are so excited for you! Thank you for sharing this, Dan!

Nov. 3rd, 2021

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Verified Customer

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Dylan Windemaker Lincoln University, PA

Teeth will not look like model shown at end of treatment and will need to contact byte to get this corrected.

3 years ago

Reply from byte

Hi Dylan. If you are concerned with your final results we want to have our customer care team look into this for you. Please give us a call at 877-298-3669 and a Byte team member can take care of you and set you up with the best next steps to make sure you are loving your new smile :)

Oct. 30th, 2021

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Verified Customer

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Ava Wagner Lewistown, PA

The changes are noticeable in just a few weeks.

3 years ago

Reply from byte

Nothing we love more than hearing about our customer's progress! It just keeps getting better and better 😎

Oct. 28th, 2021

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Verified Customer

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janelle valencia Los Angeles, CA

The process to get the initial items was good but customer service to help me with issues is poor

3 years ago

Reply from byte

Hi there. With every process of this Byte journey, we want to make sure our customers feel taken care of. Our customer care team is here to answer any treatment-related questions that you have. Simply shoot us an email at support@byteme.com or give us a call at 877-298-3669 during normal business hours, MST. We've got you covered!

Oct. 30th, 2021

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Verified Customer

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Jessie-Kate Parker Charlotte, NC

The quality is great and the process was very simple.

3 years ago

Reply from byte

Hi Jessie! Thanks so much for writing in and sharing your Byte experience :)

Oct. 26th, 2021

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Verified Customer

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Von Minneola, FL

Byte is absolutely amazing in Ease, comfort, convenience

3 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth. Thank you for your review!

Nov. 3rd, 2021

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Verified Customer

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Robert Brian Wallace Niceville, FL

Byte mixed up my acct and my wife's acct which caused an issue with our insurance that still has not been resolved. Odd that I have to fix this.

3 years ago

Reply from byte

Hi Robert. We would love to look into this and see what we can do for you. Our team is here to guide and assist you from start to finish. Give us a call at 877-298-3669 during normal business hours, MST. We are standing by to support you!

Oct. 27th, 2021

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Verified Customer

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Roxene Columbus, OH

Customer service has been good, so far. Results are great!

3 years ago

Reply from byte

Fantastic to hear you're having a great experience, Roxene :) We can't wait to get you to that last step.

Nov. 3rd, 2021

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Verified Customer

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Nathan Danville, PA

Customer service is slow is to respond back putting delays in the process

3 years ago

Reply from byte

Hi Nathan. Thank you so much for writing in. We want all our customers to feel comfortable throughout treatment. We can understand waiting to hear back can be frustrating, however, we want to assure you our team is working hard to make sure every customer gets taken care of as quickly as possible. If you ever need assistance, give our team a call at 877-298-3669, we're standing by to support you!

Oct. 26th, 2021

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Verified Customer

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Robin Elston Tarpon Springs, FL

Good communication, easy to use, aligners fit perfectly.

3 years ago

Reply from byte

Thank you so much for sharing this great review, Robin!

Nov. 3rd, 2021

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Verified Customer

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Purna Tamhankar Birmingham, AL

Have to recharge the byte a lot and it does not stay charged. It is a lot of hassle.

3 years ago

Reply from byte

Hi there. Our team is always here to help and address any concerns you are having. Go ahead and email us at support@byteme.com or give us a call at 877-298-3669 and a Byte team member can look into this further for you! :)

Oct. 27th, 2021

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Verified Customer

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Samer de Silva Tampa, FL

I have not seen any changes. I think it might be too soon but you keep asking me for feedback.

3 years ago

Reply from byte

Hi there, while changes will be gradual with Byte aligners, our Customer Care team is here to check in on every customer's progress. To connect with our team, simply email support@byteme.com or give us a call at 877-298-3669:)

Nov. 3rd, 2021

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Verified Customer

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Irah Contra Marble Falls, TX

I like most the process. But when having a concern it's such a long process to get a response.

3 years ago

Reply from byte

Hi there, thank you for your review. We want to make sure every customer feels supported the whole way through. For immediate assistance, you can reach us at 877-298-3669 :)

Nov. 3rd, 2021

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Verified Customer

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Ahndi Marx Corona Del Mar, CA

Great experience with Byte. Love my teeth now!

3 years ago

Reply from byte

Yay! This is what Byte is all about!

Nov. 2nd, 2021

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Verified Customer

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Alisha Kaiser Enid, OK

Have had great results. Am glad I finally tried.

3 years ago

Reply from byte

We are so happy to hear this. Thank you, Alisha!

Nov. 3rd, 2021

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Verified Customer

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Clio Ruiz Needham, MA

Excellent customer service and efficiency

3 years ago

Reply from byte

Thank you for this great review!

Nov. 2nd, 2021

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Verified Customer

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Cheryl Boland Sudbury, MA

Good product, good follow up. Treatment is easy and I can adjust it as I need.

3 years ago

Reply from byte

Throughout your entire treatment, our customer care team is here to provide you with support and answer all your questions. We want this journey to be as easy and effortless as possible. We're so happy to hear that our team has been able to do this for you! We can't wait to see your new smile, we hope you'll share some results photos :)

Oct. 26th, 2021

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Verified Customer

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Taylor Kohstall Midlothian, VA

Discounts were offered. Great communication and follow up

3 years ago

Reply from byte

Thank you for sharing your feedback!

Nov. 2nd, 2021

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Verified Customer

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Imogen Bartlett Hartford, CT

Easy and on my own schedule so if i needed longer for one week i could take it

3 years ago

Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. We want to make sure this process is as easy, and stress-free as possible so we are happy to hear that your Byte journey has been convenient for you. Thank you for your review!

Oct. 26th, 2021

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Verified Customer

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Nikki Hall Helena, OH

Happy with my teeth! Not much pain either

3 years ago

Reply from byte

We are so excited for you!

Oct. 25th, 2021

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Verified Customer

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Leslie Gunn Mobile, AL

Great people and customer service I see a huge difference

3 years ago

Reply from byte

Thank you! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Nov. 2nd, 2021

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Verified Customer

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Albert Solomon Orlando, FL

Great service all the way through the process.

3 years ago

Reply from byte

We appreciate you sharing this great review, Albert!

Nov. 2nd, 2021

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Verified Customer

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Molly Bergman

Great customer service, quick shipping! Byte worked great!

3 years ago Edited January 10, 2024

Reply from byte

Thank you so much for sharing, Molly!

Nov. 2nd, 2021

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Verified Customer

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ELLA MOSS Adel, IA

EASY TO USE. COMFORTABLE, SEEMS WELL MADE. COMPANY ANSWERS QUESTIONS

3 years ago

Reply from byte

Ella!! We love to hear it! Thank you so much for the awesome review. Happy to have you in the Byte family :)

Oct. 25th, 2021

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Verified Customer

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Kayla Leifheit

I'm extremely unhappy with the way my teeth look. My teeth were moved in a way where they look worse than when I started

3 years ago

Reply from byte

Hi Kayla. By the time you finish treatment, we want to make sure you are loving your new smile. If you are not happy with the results please give us a call at 877-298-3669 or send us an email at support@byteme.com so our customer care team can look into this further and see what we can do for you!

Oct. 27th, 2021

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Verified Customer

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Sean Ladson, SC

The aligners are easy to adjust to and work really fast

3 years ago

Reply from byte

We appreciate your feedback! If you ever have any questions, don't hesitate to reach out to support@byteme.com.

Nov. 2nd, 2021

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Verified Customer

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Laura Wallace Osseo, MN

My teeth are changing and getting whiter.

3 years ago

Reply from byte

That is so exciting! Be sure to share some photos with us of your whiter smile- we cannot wait to see it. Our team is here for you every step of the way so do not hesitate to reach out to us. We always got you! :)

Nov. 2nd, 2021

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Verified Customer

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Lauren Jones Colmar, PA

Easy to use, and I'm noticing a difference already!

3 years ago

Reply from byte

Yay! We are so excited for you, Lauren!

Nov. 2nd, 2021

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Verified Customer

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Laura Gaines Decatur, GA

Great customer experience during sales process. Massive drop off in customer service after sale.

3 years ago

Reply from byte

Hi Laura. During the Byte journey, we want our customers to feel heard, taken care of, and supported every step of the way. Our team sends out periodic check-in emails to check the progress and see how things are going. If you have not been receiving these check-in emails, we want to look into this. Please give us a call at877-298-3669 and a Byte team member will take care of you.

Oct. 30th, 2021

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Mergim McKinney, TX

1 star because the product is very poor and it's uncomfortable. Not guaranteed or money back like you guys promise. You're company is a scam.

3 years ago

Reply from byte

Hi Mergim, we want to assist with any concerns you may have regarding our product. Please give us a call at 877-298-3669 and let's get you taken care of. We provide full refunds to those who are not deemed as candidates at the time we evaluate the impressions. If you have any questions concerning this, please reach out and we'd be happy to help.

Nov. 2nd, 2021

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Verified Customer

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Melisa Spangler Peach Bottom, PA

Things are working, great customer service so far.

3 years ago

Reply from byte

Thank you, Melisa!

Nov. 2nd, 2021

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Verified Customer

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Nathan Files North Hollywood, CA

Little defined guidance, terrible customer experience and so far minimal actual results

3 years ago

Reply from byte

Hi Nathan- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Nov. 2nd, 2021

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Verified Customer

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Neiky Profit

Although the aligners are working they are not a perfect fit.

3 years ago

Reply from byte

Hi there. Our team is here to help! Send us an email to support@byteme.com and our customer care team can check the fit of your aligners and make sure you are on track towards your dream smile :)

Oct. 25th, 2021

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Verified Customer

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Alexis Urbana, OH

My teeth look great in a short amount of time!

3 years ago

Reply from byte

Woohoo! We are so excited for you, and we can't wait to see your new smile!

Oct. 19th, 2021

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Verified Customer

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Francine Moreno San Diego, CA

The aligners cut the inside of my cheek and my tongue is impacted a bit.

3 years ago

Reply from byte

Let's get you in contact with our team to assist you with this. Give us a call at 877-298-3669 or send an email over to support@byteme.com and we'll get you taken care of :)

Oct. 20th, 2021

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Verified Customer

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Laura Beyer Champlin, MN

I'm excited that my teeth look straighter already

3 years ago

Reply from byte

Woooo! We are so excited for you!

Oct. 18th, 2021

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Verified Customer

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Beth Henson Spokane, WA

So far I'm really excited with what the retainers are doing

3 years ago

Reply from byte

Thank you! Now let's get you to your dream smile:)

Oct. 20th, 2021

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Verified Customer

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Lynee Parsay El Dorado Hills, CA

Fast results and excellent customer service

3 years ago

Reply from byte

Hey Lynee, we love hearing about your experience thank you so much!

Oct. 20th, 2021

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Verified Customer

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Erin Goldfarb Santa Monica, CA

I love the aligners but some times the customer support is not great

3 years ago

Reply from byte

Hi Erin! At Byte, we want to make sure you feel supported through every step of your smile journey. While we are happy to hear you are loving your aligners, we want to make sure you know our team is here for you. If you ever have a question or concern, please do not hesitate to give us a call at 877-298-3669 or you can ever shoot us a message on Facebook and we'll make sure you're being taken care of!

Oct. 19th, 2021

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Verified Customer

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Meaghan Lea Villa Midland, TX

I have seen a drastic change sooner than I expected.

3 years ago

Reply from byte

Nothing we love more than hearing about our customer's progress! It just keeps getting better and better 😎

Oct. 20th, 2021