Name: byte
Rating: 4.5

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Verified Customer

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Areonna Gobert Fort Worth, TX

It works wonders, very affordable, amazing results.

3 years ago

Reply from byte

Thank you, Areonna! We appreciate your feedback:)

Mar. 11th, 2022

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mercedes rivas Vacaville, CA

Called to let them know my daughter teeth are still crooked and they just said to reuse them and it's their still crooked

3 years ago

Reply from byte

Hi Mercedes, thank you for reaching out, we would like to look into this further- Please send us a DM over Facebook or Instagram to chat, we look forward to your response!

Mar. 11th, 2022

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Ronie Rounetta Jacobs Little Elm, TX

My teeth have not changed. I wore my liners everyday and I am finish with them call and there is not change in my teeth

3 years ago

Reply from byte

Sometimes teeth are more stubborn than we expected and take longer to move. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 14th, 2022

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Carole Hansen Bend, OR

Very happy with how my teeth are looking. Disappointed in the way communication has gone with Byte

3 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback.

Mar. 7th, 2022

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Matthew T Jersey City, NJ

It's been working for me but far from the best option. Customer support is lacking

3 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 7th, 2022

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Crystal miller Round Rock, TX

Good experience, just didn't really listen to some of my wants and concerns of my treatment.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 7th, 2022

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Paula Spanish Fort, AL

Poor customer service, first set of aligners resulted in no change/improvement, the replacement set doesn't even fit over my teeth.

3 years ago

Reply from byte

Let's get this resolved together! Please give us a call at 877-298-3669 and our Customer Care Team will be available to assist with the next steps.

Mar. 10th, 2022

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Britney Ponsano Wahiawa, HI

I had problem with my alligners and contacted them with emails and checking but never heard back. Alligners also broke very easily.

3 years ago

Reply from byte

For any concerns regarding the aligners, especially the quality, this is something we want to look into ASAP. We are here to provide quality products and service to get each customer to their new smile. Please reach out through our form here: patient.byte. com/support

Or give us a call at 877-298-3669. We are here to help!

Mar. 10th, 2022

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Mia weinberg Old Greenwich, CT

I cannot get used to sleeping in them. I can't sleep and therefore didnt follow through. I am trying again but with the same result.

3 years ago

Reply from byte

Hi Mia, let's get you in contact with our team! Please reach out to us at patient.byte. com/support

Mar. 11th, 2022

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Steven Roberts Conetoe, NC

I was hoping for better results. It has made a difference but still not able to straighten all my teeth.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 4th, 2022

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AK Austin, TX

Excellent customer service and great product!

3 years ago

Reply from byte

Thank you for leaving us a review!

Mar. 7th, 2022

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Peter Phu Sacramento, CA

Had a really bad experience with my treatment. Byte was no help when I brought up the issue. Will not recommended anyone to Byte!

3 years ago

Reply from byte

Hi Peter, we want to make sure each customer is supported appropriately the whole way through. With any concerns on this, we ask that customers reach out right away. Please give us a call at 877-298-3669.

Mar. 11th, 2022

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Verified Customer

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Rachell Bueno Meriden, CT

I love how fast and east my treatment went.

3 years ago

Reply from byte

We are so happy to hear this! Thank you for sharing.

Mar. 4th, 2022

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Amanda Escondido, CA

When removing the trays with the crowbar or extraction tool, I chipped my crown. An abscess formed and I had to have a root canal redone.

3 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 4th, 2022

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Verified Customer

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Cindy Bailey Cocoa, FL

Gave me excellent customer service and gave my smile back

3 years ago

Reply from byte

We are so happy to hear that you are loving your new smile!

Mar. 4th, 2022

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Tonya Pintor Moscow Mills, MO

Easy to get set up with details on how it works.

3 years ago

Reply from byte

We are so excited for you! We are always standing by to support. We hope you share progress pictures with us!

Mar. 4th, 2022

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Cort Colorado Springs, CO

the treatment worked, but Ive tried to contact support and still haven't gotten any replies

3 years ago

Reply from byte

Thank you for your feedback, Cort. We want to make sure that every customer is getting the support they need. For immediate assistance, you can reach our team at 877-298-3669 Monday to Sunday from 8:00 AM to 6:00 PM MST. If the lines are busy we do also have a call back option available. If you are still unable to connect send us a DM on Facebook. We are standing by for support!

Dec. 14th, 2021

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sinead San Bruno, CA

have been good so far, some of the aligners are uncomfortable

4 years ago

Reply from byte

Sinead, thank you for your feedback. It can definitely take some time to get used to wearing those aligners. Once our customers see their new smile it makes it all worth it😁 We are standing by for support if you ever have any questions!

Nov. 9th, 2021

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Aleandrjo Collins Groveland, FL

Definitely seen a big difference more confidence in my new smile

4 years ago

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Nov. 3rd, 2021

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Verified Customer

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Sarah Bender Duvall, WA

Excellent customer follow up and product results

4 years ago

Reply from byte

Thank you so much for sharing, Sarah!

Nov. 3rd, 2021

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Verified Customer

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Harriett Pittman Marietta, GA

Ease of use and painless progression week to week.

4 years ago

Reply from byte

We are happy to hear this! Thank you, Harriett:)

Nov. 3rd, 2021

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Elijah Pesudas Mont Belvieu, TX

very easy to follow, noting to committing

4 years ago

Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. We want to make sure this process is as easy, and stress-free as possible so we are happy to hear that your Byte journey has been convenient for you. Thank you for your review!

Oct. 26th, 2021

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Jenifer Sandera Murfreesboro, TN

Very easy! Teeth are straightening fast!

4 years ago

Reply from byte

WOOHOO!! We love that you are loving your smile transformation so far and we can't wait to see how it progresses each week. We hope you'll share some before and after photos with us :)

Oct. 26th, 2021

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Brittany clay Seattle, WA

I'm getting great results and customer service is amazing

4 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Happy to hear about your experience :)

Oct. 26th, 2021

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Verified Customer

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alicia vosberg Albertville, MN

It was a very easy fast process to fix my teeth

4 years ago

Reply from byte

Hey Alicia! Thanks for sharing your feedback, there's nothing we love more than helping our customers reach their smile goals as swiftly and easily as possible 😊

Oct. 26th, 2021

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Ruth T Sterry Lake Junaluska, NC

It is going well and I am seeing results.

4 years ago

Reply from byte

We can't wait to get you to that final step! Thank you for your review.

Nov. 3rd, 2021

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Simone Swearingen Fontana, CA

It's a smooth process. I feel like I'm seeing results

4 years ago

Reply from byte

Progress is so exciting! Thank you for sharing this review:)

Nov. 3rd, 2021

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Verified Customer

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Tamron S Tobias Canton, MS

It's great and almost forget I'm wearing them.

4 years ago

Reply from byte

That is so awesome to hear! Thank you for sharing, Tamron:)

Nov. 3rd, 2021

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Amy Williams Wylie, TX

So far my progress seems right on track.

4 years ago

Reply from byte

This is great to hear! Thank you, Amy:)

Nov. 2nd, 2021

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Ivy Eugene, OR

So far, so good! The process is fast and affordable.

4 years ago

Reply from byte

Thank you so much, Ivy!

Nov. 2nd, 2021

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Samantha Schulte Reno, NV

Such an easy process! And the results are amazing

4 years ago

Reply from byte

Thank you so much for sharing, Samantha!

Nov. 2nd, 2021

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Tiffany Ramer, TN

Very easy to order and use. My teeth are moving into place!!

4 years ago Edited January 10, 2024

Reply from byte

Yay! We can't wait to get you to that last step:)

Nov. 3rd, 2021

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Tanya Coker-Fergusson Wakefield, MA

Very responsive during the sales process, less so during actual service

4 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Nov. 3rd, 2021

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Verified Customer

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Julia Minneapolis, MN

Clear directions, great communication, fast results.

4 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Nov. 3rd, 2021

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Karen Williams Lees Summit, MO

Comfort, ease of use, great support team

4 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Nov. 3rd, 2021

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Grace Seattle, WA

Customer service and results of the aligners has been great

4 years ago

Reply from byte

We are so happy that you chose Byte to get you to your dream smile! Thanks for the awesome review. We are here for you any time you have questions, so don't hesitate to reach out!

Nov. 3rd, 2021

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Maria Tobin Gig Harbor, WA

Customer service turnaround response time to an email in September was 5-7 days.

4 years ago

Reply from byte

Hi Maria. Our customer care team is working hard and staffing up to make sure everyone is taken care of as soon as possible. While our response time is always changing, we want to assure you that our team truly cares about getting our customers the smiles of their dreams. If there is a questions or concern you have please do not hesitate to reach out :)

Oct. 30th, 2021

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Judith Delacruz San Antonio, TX

Easy and they stayed in contact with me step by step

4 years ago

Reply from byte

This is amazing! Our goal is to have every one of our customers supported from the start to their last step.

Nov. 3rd, 2021

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Georgia burgess Hartford, CT

Easy experience, good service and quality product

4 years ago

Reply from byte

The journey to your dream smile has never been so easy! Each treatment plan is personalized specifically for each of our customers with lots of care 😊 Be sure to let us know if you have any questions.

Nov. 1st, 2021

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Vickey warner Rocky Hill, CT

Easy to use and well made ! No issues with the product!

4 years ago

Reply from byte

This is so great to hear! If any questions do arise, we've got your back - send us an email at support@byteme.com :)

Nov. 3rd, 2021

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Jennifer LaCorte

Great customer service, rapid response to questions and requests, financially friendly, no hidden costs, works with FSA.

4 years ago Edited January 10, 2024

Reply from byte

Nothing we love more than helping our customers reach their smile goals all the while keeping it affordable 😎

Nov. 1st, 2021

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Karen Alford Haughton, LA

Great service and communication; high quality products

4 years ago

Reply from byte

The journey to your dream smile has never been so easy! Thank you for sharing

Nov. 1st, 2021

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Karmen Douglas Chicago, IL

I don't like them , i can't eat after taking them out ! I can't sleep with them in . It's makes them unbearable. I much rather get braces .

4 years ago

Reply from byte

Hi Karmen. At Byte, we want all our customers to feel comfortable during the smile transformation process. Our customer care team is standing by with helpful tips and tricks for taking out your aligners and easing any discomfort you are feeling. Please give us a call at 877-298-3669 and a Byte team member will be ready to take care of you!

Oct. 30th, 2021

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Erin Osterhoudt Worcester, MA

I have had no issues with my aligners so far. Super easy!

4 years ago

Reply from byte

We strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us :)

Oct. 28th, 2021

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Deanna Columbia, TN

I've had a great experience and we are loving the aligners

4 years ago

Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! Plenty of goodness to share

Oct. 28th, 2021

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Dan Warr Buxton, OR

So far so good. A few weeks in and my teeth already look fantastic!

4 years ago

Reply from byte

We are so excited for you! Thank you for sharing this, Dan!

Nov. 3rd, 2021

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Dylan Windemaker Lincoln University, PA

Teeth will not look like model shown at end of treatment and will need to contact byte to get this corrected.

4 years ago

Reply from byte

Hi Dylan. If you are concerned with your final results we want to have our customer care team look into this for you. Please give us a call at 877-298-3669 and a Byte team member can take care of you and set you up with the best next steps to make sure you are loving your new smile :)

Oct. 30th, 2021

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Ava Wagner Lewistown, PA

The changes are noticeable in just a few weeks.

4 years ago

Reply from byte

Nothing we love more than hearing about our customer's progress! It just keeps getting better and better 😎

Oct. 28th, 2021

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janelle valencia Los Angeles, CA

The process to get the initial items was good but customer service to help me with issues is poor

4 years ago

Reply from byte

Hi there. With every process of this Byte journey, we want to make sure our customers feel taken care of. Our customer care team is here to answer any treatment-related questions that you have. Simply shoot us an email at support@byteme.com or give us a call at 877-298-3669 during normal business hours, MST. We've got you covered!

Oct. 30th, 2021

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Jessie-Kate Parker Charlotte, NC

The quality is great and the process was very simple.

4 years ago

Reply from byte

Hi Jessie! Thanks so much for writing in and sharing your Byte experience :)

Oct. 26th, 2021