Name: byte
Rating: 4.3

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Robert A Rawlinson Reno, NV

After week 15 byte takes six weeks to deliver, all the while sending pictures, stalling saying that you are 4-5 days late..not happy with results.

2 years ago

Reply from byte

Robert , we hear your concerns and want to reassure you that we are here to provide the best solution. We would like to look into this further, since we are limited in how much we can share over public platforms- please send us a DM over Facebook or Instagram.

Mar. 15th, 2022

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E Spindler Austin, TX

They have not followed up with me in over 6 months and that was after sending me a new set of 13 aligners because the first set caused mal-occlusion

2 years ago

Reply from byte

Hi there, once treatment has started, we send periodic check-in emails to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 11th, 2022

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Jennifer Bobbette Fair Haven, NY

Byte is very easy to communicate with and works awesome

2 years ago

Reply from byte

We are here for every customer through every step! Thanks for this great review, Jennifer.

Mar. 11th, 2022

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Bernard Osae Justin, TX

Excellent customer service and timely delivery.

2 years ago

Reply from byte

Bernard , happy to hear this! Our goal at Byte is to provide every customer with an amazing and stress-free experience 😊 Thank you for the review!

Mar. 15th, 2022

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Verified Customer

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Libbie Sanford New London, OH

Byte is reasonably priced and easy to use.

2 years ago

Reply from byte

Thank you so much for sharing, Libbie!

Mar. 15th, 2022

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Brianna Bowell Mansfield, OH

Everything was perfect and I'm so happy with my teeth

2 years ago

Reply from byte

We are so Brianna to hear this, Josh! Thank you for your review.

Mar. 15th, 2022

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Taylor Ivey Philadelphia, PA

great customer service, only issues were mail/covid delayed related

2 years ago

Reply from byte

Hi Taylor, thank you for taking the time to leave this review! We understand how frustrating mailing delays can be. We are here to help any time there are concerns.

Mar. 11th, 2022

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Kaitlin Brackin Indianapolis, IN

I was not happy with this product. I really feel like I wasted money. I stopped using once my set was up because I was not satisfied

2 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 14th, 2022

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Thatiane Souza Orlando, FL

The results I should have in 8 weeks but I'm trying since May and didn't finish yet

2 years ago

Reply from byte

Hi Thatiane, our Professional Care Team is here for every customer to check on progress and make adjustments as needed. Our customers can schedule phone or video calls with this team at any point during treatment through their customer portal. With any questions on this, please give our team a call at 877-298-3669!

Mar. 11th, 2022

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Verified Customer

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Kimberly Mirkes Saint Louis, MO

It's working well for me. No fuss way to straighten teeth.

2 years ago

Reply from byte

Happy to hear this Kimberly :)

Mar. 11th, 2022

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Lesly Alton, VA

Convenient, superior customer service, and affordable

2 years ago

Reply from byte

We are proud to offer a more convenient way to straighten teeth! Thank you for your review.

Mar. 11th, 2022

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Verified Customer

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Betsaida Dominguez Westfield, IN

Great product, service and very convenient.

2 years ago

Reply from byte

Betsaida, we are so happy to hear about your experience!

Mar. 11th, 2022

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Verified Customer

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Dorette Isenberger Needville, TX

It is working the way it has been expected to.

2 years ago

Reply from byte

We are so happy to hear it! Thank you.

Mar. 16th, 2022

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Dale R Core Hopkinsville, KY

Because they can not send me aligners that will complete my process, I always have to stop because of the aligners

2 years ago

Reply from byte

It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 14th, 2022

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Nelson Duarte Loma Linda, CA

Difficulty reaching help. Difficulty getting clear pictures for evaluative purposes.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 14th, 2022

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Areonna Gobert Fort Worth, TX

It works wonders, very affordable, amazing results.

2 years ago

Reply from byte

Thank you, Areonna! We appreciate your feedback:)

Mar. 11th, 2022

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mercedes rivas Vacaville, CA

Called to let them know my daughter teeth are still crooked and they just said to reuse them and it's their still crooked

2 years ago

Reply from byte

Hi Mercedes, thank you for reaching out, we would like to look into this further- Please send us a DM over Facebook or Instagram to chat, we look forward to your response!

Mar. 11th, 2022

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Ronie Rounetta Jacobs Little Elm, TX

My teeth have not changed. I wore my liners everyday and I am finish with them call and there is not change in my teeth

2 years ago

Reply from byte

Sometimes teeth are more stubborn than we expected and take longer to move. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 14th, 2022

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Carole Hansen Bend, OR

Very happy with how my teeth are looking. Disappointed in the way communication has gone with Byte

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback.

Mar. 7th, 2022

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Matthew T Jersey City, NJ

It's been working for me but far from the best option. Customer support is lacking

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 7th, 2022

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Crystal miller Round Rock, TX

Good experience, just didn't really listen to some of my wants and concerns of my treatment.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 7th, 2022

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Paula Spanish Fort, AL

Poor customer service, first set of aligners resulted in no change/improvement, the replacement set doesn't even fit over my teeth.

2 years ago

Reply from byte

Let's get this resolved together! Please give us a call at 877-298-3669 and our Customer Care Team will be available to assist with the next steps.

Mar. 10th, 2022

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Britney Ponsano Wahiawa, HI

I had problem with my alligners and contacted them with emails and checking but never heard back. Alligners also broke very easily.

2 years ago

Reply from byte

For any concerns regarding the aligners, especially the quality, this is something we want to look into ASAP. We are here to provide quality products and service to get each customer to their new smile. Please reach out through our form here: patient.byte. com/support

Or give us a call at 877-298-3669. We are here to help!

Mar. 10th, 2022

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Mia weinberg Old Greenwich, CT

I cannot get used to sleeping in them. I can't sleep and therefore didnt follow through. I am trying again but with the same result.

2 years ago

Reply from byte

Hi Mia, let's get you in contact with our team! Please reach out to us at patient.byte. com/support

Mar. 11th, 2022

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Steven Roberts Conetoe, NC

I was hoping for better results. It has made a difference but still not able to straighten all my teeth.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 4th, 2022

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AK Austin, TX

Excellent customer service and great product!

2 years ago

Reply from byte

Thank you for leaving us a review!

Mar. 7th, 2022

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Peter Phu Sacramento, CA

Had a really bad experience with my treatment. Byte was no help when I brought up the issue. Will not recommended anyone to Byte!

2 years ago

Reply from byte

Hi Peter, we want to make sure each customer is supported appropriately the whole way through. With any concerns on this, we ask that customers reach out right away. Please give us a call at 877-298-3669.

Mar. 11th, 2022

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Rachell Bueno Meriden, CT

I love how fast and east my treatment went.

2 years ago

Reply from byte

We are so happy to hear this! Thank you for sharing.

Mar. 4th, 2022

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Amanda Escondido, CA

When removing the trays with the crowbar or extraction tool, I chipped my crown. An abscess formed and I had to have a root canal redone.

2 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 4th, 2022

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Cindy Bailey Cocoa, FL

Gave me excellent customer service and gave my smile back

2 years ago

Reply from byte

We are so happy to hear that you are loving your new smile!

Mar. 4th, 2022

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Tonya Pintor Moscow Mills, MO

Easy to get set up with details on how it works.

2 years ago

Reply from byte

We are so excited for you! We are always standing by to support. We hope you share progress pictures with us!

Mar. 4th, 2022

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Cort Colorado Springs, CO

the treatment worked, but Ive tried to contact support and still haven't gotten any replies

2 years ago

Reply from byte

Thank you for your feedback, Cort. We want to make sure that every customer is getting the support they need. For immediate assistance, you can reach our team at 877-298-3669 Monday to Sunday from 8:00 AM to 6:00 PM MST. If the lines are busy we do also have a call back option available. If you are still unable to connect send us a DM on Facebook. We are standing by for support!

Dec. 14th, 2021

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sinead San Bruno, CA

have been good so far, some of the aligners are uncomfortable

3 years ago

Reply from byte

Sinead, thank you for your feedback. It can definitely take some time to get used to wearing those aligners. Once our customers see their new smile it makes it all worth it😁 We are standing by for support if you ever have any questions!

Nov. 9th, 2021

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Aleandrjo Collins Groveland, FL

Definitely seen a big difference more confidence in my new smile

3 years ago

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Nov. 3rd, 2021

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Sarah Bender Duvall, WA

Excellent customer follow up and product results

3 years ago

Reply from byte

Thank you so much for sharing, Sarah!

Nov. 3rd, 2021

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Harriett Pittman Marietta, GA

Ease of use and painless progression week to week.

3 years ago

Reply from byte

We are happy to hear this! Thank you, Harriett:)

Nov. 3rd, 2021

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Elijah Pesudas Mont Belvieu, TX

very easy to follow, noting to committing

3 years ago

Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. We want to make sure this process is as easy, and stress-free as possible so we are happy to hear that your Byte journey has been convenient for you. Thank you for your review!

Oct. 26th, 2021

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Jenifer Sandera Murfreesboro, TN

Very easy! Teeth are straightening fast!

3 years ago

Reply from byte

WOOHOO!! We love that you are loving your smile transformation so far and we can't wait to see how it progresses each week. We hope you'll share some before and after photos with us :)

Oct. 26th, 2021

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Brittany clay Seattle, WA

I'm getting great results and customer service is amazing

3 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Happy to hear about your experience :)

Oct. 26th, 2021

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alicia vosberg Albertville, MN

It was a very easy fast process to fix my teeth

3 years ago

Reply from byte

Hey Alicia! Thanks for sharing your feedback, there's nothing we love more than helping our customers reach their smile goals as swiftly and easily as possible 😊

Oct. 26th, 2021

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Ruth T Sterry Lake Junaluska, NC

It is going well and I am seeing results.

3 years ago

Reply from byte

We can't wait to get you to that final step! Thank you for your review.

Nov. 3rd, 2021

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Simone Swearingen Fontana, CA

It's a smooth process. I feel like I'm seeing results

3 years ago

Reply from byte

Progress is so exciting! Thank you for sharing this review:)

Nov. 3rd, 2021

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Tamron S Tobias Canton, MS

It's great and almost forget I'm wearing them.

3 years ago

Reply from byte

That is so awesome to hear! Thank you for sharing, Tamron:)

Nov. 3rd, 2021

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Amy Williams Wylie, TX

So far my progress seems right on track.

3 years ago

Reply from byte

This is great to hear! Thank you, Amy:)

Nov. 2nd, 2021

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Ivy Eugene, OR

So far, so good! The process is fast and affordable.

3 years ago

Reply from byte

Thank you so much, Ivy!

Nov. 2nd, 2021

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Samantha Schulte Reno, NV

Such an easy process! And the results are amazing

3 years ago

Reply from byte

Thank you so much for sharing, Samantha!

Nov. 2nd, 2021

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Tiffany Ramer, TN

Very easy to order and use. My teeth are moving into place!!

3 years ago Edited January 10, 2024

Reply from byte

Yay! We can't wait to get you to that last step:)

Nov. 3rd, 2021

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Tanya Coker-Fergusson Wakefield, MA

Very responsive during the sales process, less so during actual service

3 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Nov. 3rd, 2021

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Julia Minneapolis, MN

Clear directions, great communication, fast results.

3 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Nov. 3rd, 2021

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Karen Williams Lees Summit, MO

Comfort, ease of use, great support team

3 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Nov. 3rd, 2021