Name: byte
Rating: 4.3

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Michael Yardley Richmond, VA

Byte has an amazing experience all around! Great product, wonderful customer service, and stellar results so far. Highly recommend!

4 years ago

Reply from byte

Thanks for the 5 stars Michael and happy to have you as a part of the byte family!

Dec. 17th, 2019

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Erin G Jacksonville, FL

byte helped me to finally get the straight teeth I always wanted! The ease of the process and the quality of customer service is unbeatable!

4 years ago

Reply from byte

Thank you for the 5 stars Erin and we're so happy that you are loving your new smile!!

Dec. 10th, 2019

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Danso Atlanta, GA

Knowledgeable staff the customer service reps are on top of issues explain stuff the in simple terms I just loved every bit of my byte experience

5 years ago

Reply from byte

No need to over complicate things- at byte we make achieving your new smile easy :)

Dec. 2nd, 2019

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Nancy Mah New York, NY

Byte has had great customer service to date and my teeth have already started to straighten and whiten after only three weeks.

5 years ago

Reply from byte

It's always awesome when you start to see some results so soon, thank you Nancy!

Dec. 2nd, 2019

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Donnie Lexington Park, MD

Love my Byte treatment so far! The Byte team has been great and very helpful when I have any questions or concerns! Highly recommended!!

5 years ago

Reply from byte

We're really excited to get you to your results Donnie, thank you! :)

Dec. 4th, 2019

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Bobby Weiner Dallas, GA

The best customer service. Very minimal appearance. Very responsive and they guarantee you will be happy! They go above and beyond!!

5 years ago

Reply from byte

Patient experience and safety always comes before everything else! Thank you Bobby :)

Dec. 4th, 2019

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Caleb Garcia Palacios, TX

Byte has really good customer service reps that go above and beyond to answer my questions. On top of that the aligners work really fast

5 years ago

Reply from byte

Customer support is definitely the heart of byte and we are always here for you Caleb!

Oct. 30th, 2019

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Melissa G Allison Covington, TX

I recommend it because it is so easy and I don't have to go the the dentist all the time. My teeth are really getting straight.

5 years ago

Reply from byte

Thank you so much for your review Melissa, we are excited for your results :)

Oct. 30th, 2019

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Elda Solis Rivera Reedy, WV

My experience has been amazing, support team has responded on time to all my concerns and it has made my treatment very easy so far.

5 years ago

Reply from byte

Thank you for your review! We are always a phone call or email away :)

Oct. 29th, 2019

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Crystal Paul Puyallup, WA

Great customer service and process has been really easy! Very pleased with results thus far! Only about 4 weeks left!😁

5 years ago

Reply from byte

Thank you for the kind words Crystal. That's so exciting, we can't wait for you to see your new smile!

Oct. 8th, 2019

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Beverly Schererville, IN

I proved that you are never too old to improve your looks. At 72 I found it so easy do do and saw remarkable difference in just a few months.

5 years ago

Reply from byte

Isn't it amazing how quickly these results show! at byte, we make it our priority to get you safely to the results you want. We can't wait to get you to the final result!

Sep. 30th, 2019

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Jenna St. Petersburg, FL

This product is fantastic and the customer service is amazing! So glad I chose Byte for my invisible braces. I am thrilled with the results so far!

5 years ago

Reply from byte

Thank you for your review! We're glad you chose us too- our byte for Life guarantee makes it easy ;)

Sep. 30th, 2019

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Sarah Haller Philippi, WV

Customer service is great and pain is minimal! Already notice a difference on week 3! Can’t wait to see the end results!

5 years ago

Reply from byte

Thank you for your review! Isn't it great to see a big difference so quickly? Our team works to ensure a safe experience throughout your journey.

Sep. 26th, 2019

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J Nehman Crooks, SD

Amazing service, good quality treatment! 5 weeks in and I can already see the difference!! I cannot wait to see my new smile! 😁

5 years ago

Reply from byte

Isn't it great to see results so quickly? You know it's truly working. We can't wait for your results either!

Sep. 27th, 2019

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Jasmine O Freehold, NJ

So far the customer service has been extremely helpful. The beginning process was very quick and efficient. Greta experience so far!!

5 years ago

Reply from byte

Thanks for your review! We're here for you every step of the way.

Sep. 3rd, 2019

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Nicholas Van Nocker Fond du Lac, WI

The experience with Byte has been great so far. Good customer service and after 2 weeks of aligners I am already seeing results.

5 years ago

Reply from byte

We are so excited you are seeing results so fast, can't wait to see your new smile!

Jul. 29th, 2019

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Nikol Neff Arroyo Grande, CA

I love the customer service most. They respond immediately and are super kind. This process has literally been a breeze.

5 years ago

Reply from byte

Thanks for the great review and 5 stars!

Jul. 29th, 2019

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Ilanna Bridgewater, MA

Truly the most personable and friendly company I’ve ever encountered. I have nothing but positive thoughts about Byte so far!

5 years ago

Reply from byte

Thanks for all the positive vibes and kind words!

Jul. 17th, 2019

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Abigail

Love their Brightbyte whitening foam! It’s so minty fresh and my teeth are already whiter after just using it for a week.

5 years ago

Reply from byte

So fresh and so clean! Thank you for choosing byte, Abigail!

Jun. 3rd, 2019

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Anna Loma Linda, CA

So glad I went with byte! Their financing options allowed me to have the smile I always wanted and their aligners were surprisingly comfortable

5 years ago

Reply from byte

Thank you for choosing byte, Anna! Happy you got your new smile.

Jun. 3rd, 2019

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Matt Poundstone San Antonio, TX

I've had a fantastic experience working with their team. The product is great and easy to use. I started noticing results within the first month.

5 years ago

Reply from byte

Congrats on your new smile! We are so excited you are getting your desired results.

Apr. 25th, 2019

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Taylor Beus Eden, UT

Byte is amazing!!! Love being able to do everything from home and not go to an office. Customer service is a 10/10. So glad I chose them to perfect my smile

1 year ago

Reply from byte

Hi Taylor, thank you so much for this fantastic feedback! At Byte, we want to make the experience easy and smooth while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.

Jan. 24th, 2023

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Stella Brewer Mamaroneck, NY

Byte is very easy to work with. I have hit a road block in my treatment but I have been very happy with the service, the trouble shooting and the video chat appointments.

2 years ago

Reply from byte

Hi there Stella, thank you so much for taking the time to leave us this review. We are always happy to support and standing by for any of your future needs! Thank you.

Jun. 10th, 2022

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Noa Ranoa San Diego, CA

I needed just the last tray for my upper and lower. Byte helped me out and I now have multiple trays for night. The molding process is Easy and turn-around is quick!

2 years ago

Reply from byte

Thank you for your feedback, we are actively working on ways to improve and enhance the customer experience. If you have any specific concerns or additional questions, please reach us though our social media platforms such as Facebook and Instagram via DMs!

Jun. 10th, 2022

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Mary Storholm Washington, DC

The customer service has been unparalleled. The support team is patient, friendly, and always puts health and safety first. I’m so glad I chose byte!

2 years ago

Reply from byte

We strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us :)

Jan. 6th, 2022

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Jessica Van Pamel Durham, NC

Byte represents itself as a company that will take care of its customers throughout the teeth-straightening process. This is totally untrue. Once I got my first set of aligners I was completely on my own. The fine print of their customer service Contact Page said it "could" take "up to" 6 days to hear back from a representative...and that's exactly how long it took every single time I sent a message to them. I would send an email, 6 days later I would get a clearly generic response from someone who didn't even read my message fully. Want to try calling? They'll tell you that you need to message them so you can send pictures of your issue. Which is fine, I would understand if pictures are necessary, but they will straight up ignore them anyway. Literal weeks and weeks would pass just to have a single conversation and they could not care less how problematic this can be for a customer who has a time-sensitive issue. They will try to avoid sending you replacement aligners at all costs, even if the ones you received are not measured correctly, so they'll just tell you to backtrack in your treatment to avoid fixing the issue. I would not recommend Byte to anyone. It's to the point that I'm still in the process of trying to get a helpful response from someone MONTHS after my treatment was supposed to be over. Please use a different aligner service, any of them have to be better than Byte.

2 years ago

Reply from byte

We hear your concerns and frustrations. We want to make sure that each customer is supported throughout their smile journey. If you are having trouble connecting with our team, we would love to help.

Due to customer privacy laws, we are limited in how much we can share over public platforms. However, we want to look into your concerns asap and do what we can to help, please give us a call at (877) 298- 3669 any day from 8 am - 6 pm MST

Jan. 6th, 2022

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Kristen Jones Manhattan Beach, CA

Something I thought would be ten weeks has turned into eight+ months. It’s nearly impossible to get actual feedback; there are no actual dentists in sight. I’m once again (now on my “revision treatment”) almost “done” with my treatment with no change in my dentition whatsoever noticeable. It’s been absolutely awful having to spend ten hours+ a day wearing these bulky aligners and having to use this hyperbite for 30 minutes (since I was told it was “only an ideal situation in which you only use it for 10 mins a night” and in only “best case scenario” that I would actually finish my treatment in the intended time).

2 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Please be sure to reach out to our team via email at support@byteme.com or by phone (877) 298- 3669 regarding any concerns, we are happy to assist :)

Jan. 4th, 2022

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Caleb Hunter Virginia Beach, VA

I was suggested to use the night byte and was told it would only take about 4 months and my teeth would be straight. It’s been a year now and I have followed their instructions to the dot. However there is still no change. I have had to get a new set because the retainers they projected didn’t fit. However the customer is amazing just not the best product :(. My Brother in law got Invisalign and his teeth were much worse than mine and are almost completely straight after 6 months

2 years ago

Reply from byte

Hello Caleb! We appreciate your review. At Byte we are committed to getting every customer to the smile we promised. When we receive a customer's impressions our dental team does its best to create a custom treatment plan with a projected end date. Because every person's anatomy is different sometimes teeth are a bit more stubborn than anticipated and we may have to slow treatment down a bit or make adjustments. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. We want to do what we can to help & take a deeper look into this. Please reach us at 877-298-3669 or send us a DM on Facebook. We are standing by for support!

Dec. 17th, 2021

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Jenny Najar Santa Ana, CA

I like that they have been helpful throughout the entire process so far. Byte team replies to all my questions and I especially like that they have a line to give them a call.

2 years ago

Reply from byte

Thank you for the awesome review, Jenny! We understand the importance of every customer getting the support they need throughout treatment. Our Customer Care team is always happy to help!

Dec. 15th, 2021

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A 1 Houston, TX

The product itself is nice but the customer service is lacking. I've sent countless messages that were ignored or deleted. They were timely about sending out impression kits and setting up payments but they did not check on my progress. I've been wearing the same aligners for nearly two months because of their failure to acknowledge emails and photos. They claim photos are not loaded which I've done multiple times. I ask for a manager to get back to me and that has yet to happen. They offered me Bright Byte foam in exchange for my complaints.

2 years ago

Reply from byte

Thank you for your feedback. We understand the importance of getting the support needed throughout treatment, and our goal is to ensure that every customer is getting that support. We want to look into your concerns and do what we can to assist and connect you to our management team. You can give our team a call at 877-298-3669 Monday to Sunday 8:00 AM to 6:00 PM MST. We are standing by for support.

Dec. 13th, 2021

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Bradley Baer Philadelphia, PA

Overall I've been thrilled with the ease of the Byte system. It's well-designed and easy to follow. I'm 1/2 of the way through and am seeing actual results - so far, so good!

2 years ago

Reply from byte

Progress is so exciting! Thank you for sharing this review:)

Dec. 3rd, 2021

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Spookybettle74 Carl Junction, MO

The representatives are with you every step of the way. Very easy to set up. My questions were answered in a timely manner. I’m very pleased with my results so far.

2 years ago

Reply from byte

Thank you! From the moment you purchase your impressions to the moment you get your retainers, our Professional Care Team is there for you, every step of the way.

Dec. 16th, 2021

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Sade b Oklahoma City, OK

Bytes invisible braces helped my teeth get straight! I am more confident in my smile. The customer service is great in helping you find the right size for your teeth.

2 years ago Edited December 2, 2021

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Dec. 3rd, 2021

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Erik Lewis Atlanta, GA

I liked the price and I didn't need a dentist visit to get started on using the aligners. Pretty convenient delivery and the sizing system was dead simple.

2 years ago

Reply from byte

Byte is proud to be the best value in the orthodontic space! Thank you for taking the time to submit this awesome review!

Dec. 7th, 2021

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Margery Hinman Williamsburg, VA

I've had mixed results with Byte. My top teeth did straighten, but my bottoms have not. Instead of a few months, it is going on a year and a half now, and I've done 4 different impressions so far. It's still cheaper than braces, even if the bottoms aren't moving.

2 years ago

Reply from byte

Thank you for your feedback, Margery. We are happy to hear that overall your experience has been positive. Our team is always standing by for support to get our customer's smiles back on track. If you ever have any questions we are just an email, phone call, or text away :)

Nov. 17th, 2021

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Hannah Baldwin Bristol, RI

I am currently 10 weeks into the process and so far it has been great! There has been some moderate discomfort but as soon as I reached out the Byte team was there to offer solutions and try to help.

3 years ago

Reply from byte

Hey Hannah! Thanks so much for writing in. We are so happy to hear our Byte team has been able to take care of you. Experiencing some discomfort is totally normal as your teeth adjust to wearing the aligners. We are here for you every step of the way so if you ever have any questions or concerns please do not hesitate to give us a call or shoot us an email! :)

Oct. 25th, 2021

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Sinamon San Diego, CA

My experience with byte was ok. My teeth definitely look better. My treatment is going to be way longer than intended . but customer service reached out after they said they couldn't continue treatment, now im able to proceed with it so im glad they stepped up in service and I can continue now with the treatment I paid for :)

3 years ago

Reply from byte

Hi Sinamon, we are happy to hear that our team was able to help get you back on track with getting your new smile. We can't wait to get you to that last step!

Oct. 19th, 2021

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Paul Park Colorado Springs, CO

Just started and everyone from byte has been helpful. The customer service is great. Will adjust review accordingly once I am done with the treatment

3 years ago

Reply from byte

We appreciate your feedback! If you ever have any questions, don't hesitate to reach out to support@byteme.com!

Oct. 11th, 2021

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Shaunda Melton Bradenton, FL

The Brightbyte works great and the smile transition has been worth every penny. The aligners come right to your door neatly packaged. Thank you for all your help!

3 years ago

Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review, Shaunda!

Oct. 4th, 2021

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Flora Brady Mechanicsville, VA

I like how easy it was to get started. They offer a lot of different options for financing which also helps. It’s definitely weird not seeing an actual orthodontist on a regular basis, but I love how convenient it is to do everything from home.

3 years ago

Reply from byte

Hi Flora. Thanks so much for writing in and sharing about your experience so far. Due to the nature of our at-home treatment, you do not have to do office visits however, you always have the support of our customer care team and professional care team. If you ever have any questions regarding your treatment, or just want someone to hype up your new smile give us a call and a Byte team member will take care of you!

Sep. 21st, 2021

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Becky Connelly Somerset, NJ

So far my experience with Byte has been awesome - easy mailing, quick turnaround time, and text personalized care. Wish they gave us enough cleaning solution at the outset though.. Can't wait to see the results!

3 years ago

Reply from byte

Thank you for the great feedback. We are glad to hear that everything is going well so far, and we hope to continue your positive experience through treatment. We can’t wait to see your end results!

Sep. 22nd, 2021

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Ross Johnson Downing, WI

Halfway through my treatment. Byte was really good at communicating with when they were initially trying to sell me the system. When I had a some trouble with my first set of aligners it was a bit frustrating. We'll have to see how my teeth are after the full treatment time... TBD

3 years ago Edited November 3, 2021

Reply from byte

Thank you for taking the time to share this feedback with our team. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. For this reason, we are also available for a phone call Monday-Sunday during normal business hours MST and via Facebook message. We want to have every customer supported so do not hesitate to reach out!

Sep. 20th, 2021

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Jessica Carmona Concord, NC

Choosing Byte to straighten my teeth has been a great experience. I have a few weeks left of my treatment plan and my results are amazing. I highly recommend.

3 years ago

Reply from byte

We are so excited for you and your new smile!

Sep. 22nd, 2021

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Brittany Opitz Rochester, NY

Byte has helped my crowded lower teeth become straighter and whiter. I am so glad I started Byte when I did, I can't wait to see my end results. Even if I stopped now, I would be very happy with my results.

3 years ago

Reply from byte

We cannot wait to get you to that last step! Thank you so much for taking the time to share this review:)

Sep. 22nd, 2021

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Sara G Toronto, ON

I'm very happy with the use of the vibrating mouthpiece to help ease pain and cutting down the overall time with aligners and seeing progress with my teeth. Customer service has been challenging to deal with, however.

3 years ago

Reply from byte

The HyperByte treatment accelerator is a game changer! If you are having a hard time getting in touch with our care team, please send us a direct message on Facebook or Instagram and we'd be happy to help:)

Sep. 22nd, 2021

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Sharon Rich

Great company. I am very pleased with my progress. Byte has been very responsive to my questions. I will definitely recommend their product to my friends and family.

3 years ago

Reply from byte

Thank you! Have you heard about our referral program yet? Give us a call at 877-298-3669 and we'll tell you about how you can get $100 for referring your friends and family!

Sep. 22nd, 2021

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thisguy1017 Charlotte, NC

I like how the company checks on customers and is nice. I also like how they leave little messages in your packets. They also dont falsely promote, they actually work , including the teeth whitener.

3 years ago

Reply from byte

We are so happy to hear about your experience so far! Our team is here for you, so feel free to reach out any time with questions you may have. You can reach us at 877-298-3669 :)

Sep. 1st, 2021

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Tricia malott-sturm Pekin, IL

Absolutely love my results of my byte aligners. Very easy ordering process step-by-step instructions for impressions and aligners arrived very quickly. Best decision!

3 years ago

Reply from byte

Our Care Team is here for each customer throughout the entire Byte journey. Don't hesitate to reach out with any questions!

Sep. 1st, 2021

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Jessy Ma Dublin, OH

I am part of the way through my treatment and byte has been very accommodating to my concerns and needs. When I had issues and reached out to byte, they walked me through the steps, made a new treatment plan, and sent me new aligners free of charge. I’m excited to see my final results.

3 years ago

Reply from byte

Hi Jessy, thank you for your review! We want to leave you with a 5-star experience, so if there is anything we can do to make your experience better, we would love to know:) Feel free to send feedback over to support@byteme.com or give us a call at 877-298-3669. We are so excited for you and your new smile!

Sep. 1st, 2021

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Fahid Nayem The Bronx, NY

The customer service for Byte is amazing. The company takes an effort into providing a high-quality experience for all customers. I definitely recommend Byte.

3 years ago

Reply from byte

Hi Fahid! That is so awesome to hear. We want every customer's experience at Byte to be as seamless, stress-free, and fun as possible. Thank you for the awesome review. We are so excited for you! :)

Aug. 26th, 2021