Select Home Warranty: Read 3,943 User Reviews From Real Homeowners

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Glenn Wiggle

Slow. Service company must order parts from SHW. Slow to fulfill order. May cancel.

4 years ago

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Martin

Good on time service with dependable technicians

4 years ago

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Tamika Brown Utica, MI

Poor follow-up, long wait time for reimbursement, not trustworthy, too many concerns to list.

4 years ago

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bjt Dayton, OH

They dont have very many service peeople to come out and do repairs in a timely manner.

4 years ago

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James Herron Columbus, OH

Slow to respond to actually get someone working on the issue

4 years ago

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Joe Samu Elizabethtown, KY

service and cost and professionalism response

4 years ago

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ns

good customer service, improved over last few years

4 years ago

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Trina

Waste of Money/Customer Service Representatives Don't Listen or Attempt to Help Fix Issue After Realizing Error

4 years ago

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Bonnie Tekstra

I was disappointed that they would not fix the water in my refrigerator

4 years ago

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Charles

I had to find my own local service provider when filing my first claim in 2.5 years.

4 years ago

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Callie McDowell

I filed a claim and it was denied because of a mis-comunication, i was told that i had to get a technician

4 years ago

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Paul johnson Broken Arrow, OK

Was not happy i had to pay for the labor on my last service call.

4 years ago

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Steven Fort Worth, TX

They don't pay for anything. The sales agent tells you one thing and what they actually cover are totally different.

4 years ago

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Juanita Copperas Cove, TX

Poor service, broken promises, and steady taking my money monthly. Getting ready to report to BBB.

4 years ago

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Ron Neville

Have not had any cliam experience so cannot judge in total.

4 years ago

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Nicole Brandon, FL

They take a long time to find anyone to service a problem. Sometimes they dont get back with you at all.

4 years ago

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jith palacherla Snellville, GA

Never got a new contract, with renewal. But charged my card right away

4 years ago

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Roland

Don't buy it. I just used it last month, they never cover anything. They never come through with anything.

4 years ago

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Charlie H

Last service call was not successful due to contractor. Select has not yet resolved matter.

5 years ago

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Bessie Gordon

I have yet to use the service and can not rate it at this time.

5 years ago

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Laura

Have not sent a repair man on a work order for over 3 months and I call every week and get the same run around

5 years ago

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Rose Mells

They provided me poor to 0 service. They lie to classify you, and do not live up to what they promise..

5 years ago

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John

one claim. took too long to get decision to replace refrigerator

5 years ago

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Bev

When in need of services immediately - informed could take up to 48 hrs to get a response.

5 years ago

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Lola Wingate

Having to send work orders repeatedly and being told it was not received

5 years ago

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Anonymous

They have the quickest turnaround for repairs.

5 years ago

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Anonymous

They don't respond promptly, the never respond to calls and to claims, and they don't cover your damages.

5 years ago

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O.J

You have to go through many changes before you can get a direct answer from anyone.

5 years ago

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Brian Orges

the reimbursement process should be quicker

5 years ago

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T i A

the process for claims is way to long. and price's are double the market.

5 years ago

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Mike Verbois

I've had difficulty with the vendors being honest

5 years ago

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Betty Cheatham

Too much fine print of what is not covered

5 years ago

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Wanda Taylor

The companies they select don't follow through. They don't show, or call or only after repeatedly calling them.

5 years ago

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Ruby Bucy

Had for 1 year. tried 1 time to use and could never get anyone out to fix our problem. Waste of my money.

5 years ago

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RICKIE LATIOLAIS

GOOD SERVICE , TOOK LONG FOR CONTRACTOR TO GET PARTS

5 years ago

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Robert Clark

Very slow responding and resolving problems, no compassion for customers, robotic like customer service people.

5 years ago

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Nancy Truth or Consequences, NM

My AC is blowing hot air. I'm very aggravated they cannot get my claim taken care of and reimburse me.

5 years ago

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Brandon Ludlow

Very polite and easy to work with the supervisor was very nice and answered all the questions I had

1 year ago

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Sharon

They are scam artist! I filed a claim on my AC unit and they denied it because I did not have 3 years of maintenance records! Who keeps 3 years of maintenance records!!!?? Just an excuse not to pay. SCAM ARTIST ALERT!!!

1 year ago

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Jim Lexner Pawtucket, RI

This is the most incompetent company I've ever seen 23 days and nothing has been done I've called over a dozen times and spent hours on the phone and still nothing I wouldn't recommend this company to anyone.

1 year ago

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Erin Schrier Austin, TX

1 star is generous. I couldn't select zero. I NEVER right reviews, but this is a HORRIBLE company. Laughable reimbursments for appliances. Questionable technicians for services. Do yourself a favor a stay away.

2 years ago

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Frantz Joseph Winter Garden, FL

Home select is total scam they don’t cover nothing it’s a waste of money. Everyone should stay away I purchase a 3 years coverage from them it’s absolutely worthless policy 1504036

2 years ago

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George Phoenix, AZ

By far its a scam . They pay you next to nothing for your appliances . you better off buy the extended warranty from the stores or the manufacture they will fix it or they give lot more money.

2 years ago

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Keith Powers Bakersfield, CA

I turned in a claim for a pool pump that they only paid $100. It was a $1800 pump. They said because I had to wait 90 days for the trial period. I was never told by the salesman that there was a 90 days waiting period.

2 years ago

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CMShipman1 Inwood, WV

This is the worst company to have a warrany! The never reimburse you for hiring a contractor because they couldn't! I waited 2 months an still nothing. Contacted the BBB! Stay away!!

2 years ago

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Jana Robert-Salsbury

Discounts provided, Excellent service, answered phone quickly, fast response. Thanks.

2 years ago

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Steven E. MN

Make sure you read the fine print...they will decline your repair and find something in the fine print to do so....Why pay these 3rd party insurance firms if they will not repair anything or find an excuse not to.

2 years ago

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Tina Carr Hayward, CA

Absolute WORST company…do not purchase!! It has been over 3 weeks and multiple phone calls and still the repairs are not complete. Customer service calls have been a nightmare. Not even sure if it’s a real company.

2 years ago Edited February 22, 2022

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Belinda J. Carr Macomb, IL

Jonathan S took the time to explain the policy and patiently answered all my questions.

2 years ago

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Eric Denney Hilliard, OH

Home warranty met my families needs the salesperson, Tom B, did not use high pressure tactics.

3 years ago

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