Select Home Warranty: Read 3,958 User Reviews From Real Homeowners

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Heidi Grosowky Cleveland, OH

I am a new customer. I called to register a claim for a broken washer. After 3 days, they called me back to say they couldn't find anyone to fix it, so gave me permission to find someone on my own. This way, I have to pay the repairman and wait 30 days to get my money back. I am not impressed, so far.

4 years ago

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Fernando Delgado Tempe, AZ

We got Select home warranty when we purchase our home. About a month later we had problems with our refrigerator and A/C and they said we had to wait 3 months before they can service anything which that didn't make sense if we had paid for that service as soon as we purchase the house. We ended up terminating our service with them because they were not willing to help at all. Very bad customer service and really bad communication between them.

7 years ago

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Troy Siren Gilbert, AZ

Great coverage for my entire home, including all my major electrical components. Was cheaper than many other competitors.

7 years ago

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DEBORAH MARTINO San Diego, CA

False information on my claims, they never told me over the phone I would have to pay 75 for all services on one call!

5 years ago

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Alan Tampa, FL

Poor service, rarely cover anything. Train repair personnel to deny coverage and collect co-payment.

5 years ago

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David Vehon Duncanville, TX

There are too many loop holes to make sure when you have a need, the warranty does not cover your issues.

5 years ago

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Verified Customer

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Jason Biloxi, MS

They denied my claim. Told me to submit bill for review. If they don't pay something I will file complaint.

5 years ago

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Lisa Partlow

Repairs postponed for 2-3 months, failure to communicate effectively unless repeatedly called or textef

5 years ago

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Jean

Terrible handling our claim. They wouldn't pay repairman and he wouldn't do the repair because of this.

5 years ago

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Mary Rodrigues-Olivieri

Good customer service but took more than 4 days to have a technician to come to my house.

5 years ago

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Kerry

Good company so far so good with covering items broken"

6 years ago

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christopher calkins

I have repeated issue with my stove Dispatch keeps sending out techcinicians that dont work on gas"

6 years ago

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NA

Bad communication need professional workers not people that dont know what their done and no by far professionals"

6 years ago

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Irv Silverstein

they responded and acted quickly to my one issue.

6 years ago

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Elaine Better

policy does not cover refridgerator if their is a seal problem even though other problems are detected.

6 years ago

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Verified Customer

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Glenn Wiggle

Slow. Service company must order parts from SHW. Slow to fulfill order. May cancel.

6 years ago

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Verified Customer

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Martin

Good on time service with dependable technicians

6 years ago

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Tamika Brown Utica, MI

Poor follow-up, long wait time for reimbursement, not trustworthy, too many concerns to list.

6 years ago

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bjt Dayton, OH

They dont have very many service peeople to come out and do repairs in a timely manner.

6 years ago

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James Herron Columbus, OH

Slow to respond to actually get someone working on the issue

6 years ago

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Joe Samu Elizabethtown, KY

service and cost and professionalism response

6 years ago

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ns

good customer service, improved over last few years

6 years ago

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Trina

Waste of Money/Customer Service Representatives Don't Listen or Attempt to Help Fix Issue After Realizing Error

6 years ago

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Verified Customer

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Bonnie Tekstra

I was disappointed that they would not fix the water in my refrigerator

6 years ago

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Verified Customer

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Charles

I had to find my own local service provider when filing my first claim in 2.5 years.

6 years ago

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Verified Customer

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Callie McDowell

I filed a claim and it was denied because of a mis-comunication, i was told that i had to get a technician

6 years ago

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Verified Customer

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Paul johnson Broken Arrow, OK

Was not happy i had to pay for the labor on my last service call.

6 years ago

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Verified Customer

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Steven Fort Worth, TX

They don't pay for anything. The sales agent tells you one thing and what they actually cover are totally different.

6 years ago

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Verified Customer

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Juanita Copperas Cove, TX

Poor service, broken promises, and steady taking my money monthly. Getting ready to report to BBB.

6 years ago

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Ron Neville

Have not had any cliam experience so cannot judge in total.

6 years ago

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Nicole Brandon, FL

They take a long time to find anyone to service a problem. Sometimes they dont get back with you at all.

6 years ago

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Verified Customer

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jith palacherla Snellville, GA

Never got a new contract, with renewal. But charged my card right away

6 years ago

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Roland

Don't buy it. I just used it last month, they never cover anything. They never come through with anything.

6 years ago

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Charlie H

Last service call was not successful due to contractor. Select has not yet resolved matter.

6 years ago

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Bessie Gordon

I have yet to use the service and can not rate it at this time.

6 years ago

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Verified Customer

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Laura

Have not sent a repair man on a work order for over 3 months and I call every week and get the same run around

6 years ago

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Verified Customer

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Rose Mells

They provided me poor to 0 service. They lie to classify you, and do not live up to what they promise..

6 years ago

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Verified Customer

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John

one claim. took too long to get decision to replace refrigerator

6 years ago

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Verified Customer

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Bev

When in need of services immediately - informed could take up to 48 hrs to get a response.

6 years ago

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Lola Wingate

Having to send work orders repeatedly and being told it was not received

6 years ago

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Verified Customer

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Anonymous

They have the quickest turnaround for repairs.

6 years ago

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Verified Customer

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Anonymous

They don't respond promptly, the never respond to calls and to claims, and they don't cover your damages.

6 years ago

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Verified Customer

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O.J

You have to go through many changes before you can get a direct answer from anyone.

6 years ago

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Verified Customer

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Brian Orges

the reimbursement process should be quicker

6 years ago

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T i A

the process for claims is way to long. and price's are double the market.

6 years ago

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Verified Customer

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Mike Verbois

I've had difficulty with the vendors being honest

6 years ago

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Betty Cheatham

Too much fine print of what is not covered

6 years ago

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Wanda Taylor

The companies they select don't follow through. They don't show, or call or only after repeatedly calling them.

6 years ago

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Verified Customer

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Ruby Bucy

Had for 1 year. tried 1 time to use and could never get anyone out to fix our problem. Waste of my money.

6 years ago

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Verified Customer

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RICKIE LATIOLAIS

GOOD SERVICE , TOOK LONG FOR CONTRACTOR TO GET PARTS

6 years ago

Select Home Warranty Reviews