Select Home Warranty: Read 3,955 User Reviews From Real Homeowners

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Nawar Gaithersburg, MD

This company is a fraud! I have paid $1750 and bought 5 years warranty with them last year. This year my AC unit stopped working. They sent me a technician and he said that the compressor is short to the ground and it's not working. Select home warranty interpret that as 'an electric' failure, and according to their policy, electric failure is not covered! I got my own technician and he said that there is no electric failure. Simply the compressor was not working and needs to be replaced! I am super disappointed with this company and I would not recommend it to anyone!

6 years ago

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MW Pilot Point, TX

Filed an A/C claim. Tech came out the next day and repaired the unit and left me with a $675 after telling me they denied the claim. I called customer service only to find out I needed 3 yrs of maintenance records. The rep claimed it was in the fine print of the contract. They claim they are reimbursing me $150. Unfortunately, I'm stuck with them as paid up front for 1 year to get two month free. Buyer beware.

6 years ago

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Andrey Vasilyev Plano, TX

1) Always keep you on hold during the calls up to 80 minutes. 2) You can get service only after 5-10 requests and opening a claim 3) They will cover only $150 for repair and you have to pay $75. Read terms carefully. 4) They use unreliable companies, so you can deal with few of them until service is done. 5) They creating fake reviews for themselves.

6 years ago

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Jackie L. Tucson, AZ

Got a really good rate for good coverage. Much better deal than I've had with current company. Jonathon was very helpful in getting me set up.

6 years ago

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Joanne DeRyder Lake Havasu City, AZ

The representative I spoke to was extremely helpful and was very well-versed in matters concerning the operation of his company.

6 years ago

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Samuel Downey, CA

AVOID AT ALL COSTS!!! I was tricked into signing up for a 5 year contract. I requested 3 repairs within the first 6 months, and was denied ALL THREE. This company is just looking for reasons to deny your contract. Also, the AC technician they sent damaged my AC even further and refused to fix it. This company will not cover you for anything that you actually need.

6 years ago

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Leslie Saint Simons Island, GA

I discovered that I had not received my contract. I emailed SHW, and they immediately responded and provided me with my contract. I am so pleased.

6 years ago

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Dotti King San Jose, CA

David W did an excellent job of providing all the information I needed to help me choose the right home warranty company for me.

6 years ago

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C. Simmons Cypress, CA

Steven K helped me to get a policy just like my daughter's, which was a very good deal. He was very helpful and informative.

6 years ago

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John Z Stajcic Chicago, IL

The representative on the phone was very accommodating and took all the info necessary to set up an appointment for my refrigerator repair.

6 years ago

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Parminder Vacaville, CA

Run, Absolutely do not buy. I have open claims still not taken care of and their customer service does not deserve even a one star. Be warned and Read the fine print of policy section 8.3 this company do not repair or replace the broken appliance but as per 8.3 they only offer you ridiculously low cash in lieu of repair which btw they don’t tell you when they sell the policy. Their agents are the rudest on this planet. After reading this review if you want to throw your hard earned money away then Good Luck.

6 years ago

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Shirley Zettler Canton, GA

If I could choose less than 1 star, I would! Horrible service and totally unprofessional. My hot water heater (which should be completely covered) needs to be replaced and I can't even get them to pick a contractor with enough professionalism to call me to set an appointment. I paid them more than $1000 and this is my first claim. Looks like I'm completely out $1000 unless I decided to sue them for it. Run, run, run!!!!!!! Never, never, never give these people a penny of your hard earned money!

6 years ago

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J dufour Cornelius, NC

I recently moved to NC into a condominium and was assured that all my appliances were covered by SHW. However, not one of my claims were honored. They refused to cover a new HVAC because I could not supply a history of maintenance.! The 12 year old garbage disposal was not covered and now the 13 year old hot water heater was not covered because of rust! They always have some reason to deny a claim. None make sense at all. I will not be renewing and I warn everyone to shop elsewhere for coverage.

6 years ago

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Barbara Daak Apache Junction, AZ

Good morning: I have never been more disappointed in a company. They take forever and I still don’t have a check I should have received for my clothes washer. What wait 3 months and not wash clothes! Now my Air Conditioner. The contractor has not come to fix because the Select Home Warranty did not send an email stating they will pay him. This company is a scam. They take your money and leave you hanging! I’m so frustrated and disappointed in this company. I noticed that other people are to in the reviews. So please be careful who you choose for home Warranty!! Barbara Daak

6 years ago

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Keith Bambei Austin, TX

Absolutely the worst! We waited for 3 weeks to address a simple shower drain charge. After repeated calls, we were advised to locate our own plumber and they would reimburse. We are still awaiting their $268.00 reimbursement after repeated requests over 3 entire months! Cancelled policy and would advise ANYONE considering this company, to find another more-reputable provider!

6 years ago

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Robin Banchik Los Angeles, CA

I bought this warranty 5 weeks ago. I'm had a plumbing problem. There plumber came out and said I needed my septic line replaced and it would cost $4500. I filed a claim and they are only willing to pay $500 of the $4500. I had American home shield for 20 years they are a pain in the butt, but they paid everything minus the copay on all repairs. This is a $4000 shock to me. Do not buy this Insurance.

6 years ago

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Dana L Winslett Sr Milton, FL

It has been extremely difficult to get authorisation for the necessary a/c work required because SHW seemed to be fixated on a low freon reading being a leak even after the technician diagnosed that I have a bad compressor which may be responsible for the low refrigerant reading. SHW does not cover freon leaks so my claim has been denied.

6 years ago

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Adam Broken Arrow, OK

This has been an AWFUL experience! They don't care about you or your problems and refuse to provide the services they claim. They try every loophole possible to get out of helping you and show NO EMPATHY at all. Choosing SHW has been the most regrettable decision I've ever made. It is a COMPLETE WASTE OF MONEY. SELECT HOME WARRANTY is an entire company of THIEVES!

6 years ago

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Dom

When assigning the technician they hired an unprofessional technician. All star heating and air. Who left the job incomplete and would not contact me back after calling several times. Forcing me to how my own technician costing me over $500 or of pocket. 2 months later still not reimbursed. For them to get me a technician who would not abandon me on another situation took them almost a week.

6 years ago

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Sa perry Houston, TX

1 STAR BECAUSE there is no - or ZERO “Select Home Warranty ‘Scammer’”is a scam. And should be their true NAME!! They take your money, charge you $45 and give nothing in return. They need to be banned from the USA and for ripping off people and refund customers money. Everything is referenced to section 8. Is that a housing term?? They Tell you they “ARE NOT” going to pay for your repairs. You fix it and send me a receipt and I may give you a minimum of your premium you PAID back!’ It’s a crock of ......

6 years ago

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Jane Dough Edmond, OK

All other negative comments I have read, add up to the same issues I have experienced. They don’t communicate well. My air conditioner went down. The guy came and took my $75 and never returned. They insisted I needed to contact him which I did for weeks. Every time I called to complain to them they were a joke and transferred me over and over until my head exploded. 82 degrees in my house for summertime. What a joke company.

6 years ago

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Barbara Rice Virginia Beach, VA

This is possibly the worse home warranty company in the world; not just the USA. I paid then up front for my warranty. I had them almost a year before I called to use their services. That's when I found this company takes your money and delivers nothing. Last week I called again for the second time AC unit went out.jihad to wait four days for someone to come then the tect had to call to them from my house for authorization. Now they are not repairing my AC and not returning my calls. This is the worse company ever. Please don't lose your money dealing with This company.

6 years ago

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Morgan Taylorsville, NC

Our water heater went out over a month ago and still has not been fixed. Two different people were sent and neither showed up. They finally had someone show up and he took pictures, took the service fee, and left. No one has been back out and now Select is saying the claim has been closed because someone has already come out and if we would like someone to come back out then we will need to pay again. Our water heater is still not working and it does not seem like they will be doing anything about it.

6 years ago

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Greg Gardea Alto, NM

Make sure and get a copy of the contract BEFORE you purchase this coverage. They may have a long list of things they "cover" but you get what you pay for. Most things have a $150.00 cap in the first three months that goes up to $400.00 after that. If you have to replace something that costs $1000.00 or more they only cover $400.00 of that (max cap). This is nothing compared to the real Homeowners Warranties out there. It took me 5 months to get my reimbursement check with weekly calls and "That check should have been sent by now" responses. TERRIBLE!!!

6 years ago

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Sherry W Wells Sandy, UT

I have been trying to get my heating system repaired for over a month now. I had a reputable company come and diagnose the problem. It took one month for it to be approved, In the mean time the company won't come back because they don't pay their vendors. They assigned another company which have come and repaired my dishwasher. They did such a terrible job, I had to have someone come and redo the repair. No other vendor will come, because they don't get paid, If I use the new vendor I have to pay the 60 fee again.

6 years ago

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KENDRA LAFRANCE

Select Home Warranty is a rip-off. I paid a year in advance ($500). This is my first real claim. My dryer is currently broken. They are refusing to repair and only want to give $150 towards a new dryer. The warranty states that they have to cover parts needed for the dryer to work. The technician that came out won't even tell me what parts I need after paying a $60 deductible. This is a rip-off. I don't advise anyone to invest in this company. I only gave a star because I was required to to make a deposit.

6 years ago

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Mary White Palm Harbor, FL

At this point I have been 10 days without a washing machine. I have paid faithfully for 6 yrs to this warranty company. This is the third time using the warranty. All 3times it has been a nightmare. While they customer service people are polite, they are not helpful. AND there is never a supervisor available to speak with regarding issue. Everything takes 24-48 hours and normally takes 3-4 days. It’s up to the customer to have the follow up. I do not understand...what happen to service ? I sincerely hope that Select will attempt to make good on there end of this contract.

6 years ago

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Sarah Doll Minneapolis, MN

Put 4 claims in with them took so long for a response we had no other option but to take action and get fixed ourselves. What's the point of having a home warranty when you cant get anyone to even show up. Water heater, furnace problems, AC issues all were in need of immediate action....select home warranty....we will get back to you. They we very easy to sign up with but after that, they sucked. Id suggest go somewhere else for a home warrant. We purchased the platinum but they really gave us the steelwool package deal.

6 years ago

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John Salisbury, MD

Be very wary of this company. They are very good at not telling you the whole truth about your contract, claims process, and exclusions. Additionally, the Technicians they send are not trustworthy, and all follow up phone calls are mishandled and offer a lot of double speak. Do not trust anything anyone tells you since they lack integrity. They wouldn't even pay for another technician to visit my home. I am cancelling my warranty with them and going back to another company we used before. I have had a home warranty for 2 yrs previously, with no claims at all.

6 years ago

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Diana Miami, FL

Every single claim was an issue with the company and contractors they sent we would go weeks without an appliance because they didn’t get someone in on the time they requested! Spent hours with the company in the phone inconsistent information! I wanted to cancel in April and even though I sent a request they charged me till august! No one followed up until I called in august to complain!!

6 years ago

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Matthew R. Chandler, AZ

PLEASE, PLEASE do yourself a favor and do not buy any warrantee from this company. They are nothing but crooks. You can get fooled by the low cost but it’s low for a reason. THEY COVER NOTHING AND DENY EVERYTHING. They write in so many stipulations into the contract so they have an out for everything. Leaky faucet, not covered. A/C goes out, we don’t cover wear and tear. Roof over patio dry rotted, we don’t cover patio roofs. It’s a never ending spewfest of denials. SAVE YOURSELF THE AGGRAVATION!!!

6 years ago

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Susan Tawfik Montevallo, AL

This company is horrible!!!!!!!!!!! I decided to sign up with Select Home Warranty to cover my appliances. I submitted my 1st claim a week ago regarding my clothes washer not working. I have yet received information regarding a technician. I've called everyday after the 38 hr period which is what they guarantee you a technician for updates. When I call, I get told the same thing... sorry for the delay we are trying to find a technician and then I get same automated emails, we are dispatching a technician please allow 24 to 48 hours. Save your money or go with another company!!!!!!!!!!!!

6 years ago

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Chris Henderson, CO

STAY AWAY!! I signed up to get some info on their website and got a call within 3 minutes of submitting my info. The guy who called me was insanely rude. Didn’t give me pricing info and asked how I wanted to pay. I explained I didn’t even know the cost and he got hostile so I hung up. They now call me 2-3 times a day harassing me and when I said I wasn’t interested because their customer service was the worst he started trying to belittle me saying things like “you probably can’t afford it anyways cuz your broke” and hung up. Absolutely the most unprofessional business practices.

6 years ago

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Brandyc Fayetteville, NC

Zero is to good for this company. I have put into claims and neither time they wanted to replace the appliance. I bought a home warranty so that I would have assurance that my appliances would be fixed. I am out of pocket $11200 for a stove and about $1000 for a new gas top. Take way away from this company. I found that the the contractors that they sent me are sub par compared to ones that I paid for myself. One claimed he came to the house when he didn't. Liers

6 years ago

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Somertime Hartselle, AL

I would leave 0 stars if I could. I added septic coverage into my plan and eventually had to replace the septic pump because it went out. Come to find out, 1) if you want to speak to anyone that speaks good English, it won’t happen, and 2) they “cap out” at 400 dollars. Which doesn’t even cover the cost of the pump, much less the labor or electrician to install it. My total was 1685, and they are supposedly “reimbursing me” the 400 within 30 days. If you want a good warranty company, look into something else. Biggest scam I’ve ever seen

6 years ago

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kathy Morganville, NJ

Terrible service. It took too long (2 weeks) to have an approval to fix the washer. After we received approval, we had to wait a the third week for a repair man to come and replace the washer machine part. Unfortunately, the washer STILL DID NOT WORK. According to the warranty when I purchased it, if the machine can't be fixed, they would replace it. Select Home Warranty was not able to fix it and would not give me any money to purchase a new machine. On top of that, Select Home Warranty also charged me for the washer part and the repair service.

6 years ago

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SHERYL SCHROEFEL Casper, WY

I have been waiting for over a month for an electrician and am waiting for a plumber. The plumbers that were contacted don't want anything to do with select home warranty because it took too long to get paid or weren't paid in full.

6 years ago

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Tim Queen Creek, AZ

I live in Arizona. had my A/C unit go out on a newer home, just 3 years old. Temps average 105-110 degrees this time of year. Customer service was terrible taking multiple phone calls to get a tech scheduled and then after that more long phone calls that customer service reps could care less about my problem. Final after a week battling with them they denied my claim stating they don't cover valves. Now 9 days later I'm in the same position, no AC. I would not recommend this company at all, save your money.

6 years ago

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Brian Goldstein Hollywood, FL

We were promised minor roof repairs - paid the 75 dollars to have someone look at the roof, then sent a letter from SHW that repair is not covered. We have a very minor leak that does not require partial or complete roof replacement. It only requires tiles to be taken off to get to the leak, fix the leak, and put those tiles back on. The area of concern is less than 4 feet in diameter. The information is from the contractor sent to our house. This is very disappointing.

6 years ago

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Barbara Gregory Lexington, NC

Our fridge has been out of commission 5 weeks. The only way to contact them is by calling and the people who answer the phone cannot address any issues. It is July. My disabled husband is on insulin which has to be refrigerated. They now say to get our own contractor but the question is - if they can't help in 5 weeks- how long would it take to get reimbursed. This is the absolute worst experience I have ever had with a business

6 years ago

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Frustrated currently customer Portland, OR

It seems SHW choose/contract the worst flaking technicians. I’ve been without a washer and dryer for over five weeks now, due to the technicians; First they set me up with a contractor who was really-really hard to reach and/or wouldn’t return my calls; Second time setup a day for service on a Friday (taking part of day off from work) waited & waited until 4pm . Then call to see what was going on just to find out they have me scheduled for service the following Monday (Talk about wasting me whole day & time and money “time off work “)

6 years ago

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Lisa Kihei, HI

After several attempts of making contact with the technician assigned by Select, I was still unable to get my garage door repaired. The technician was dissatisfied by past untimely reimbursements by Select and therefore did not want to do the repair. As a result I felt stuck in the middle and still am waiting to have my garage door fixed.

6 years ago

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LaMaya Baker

I have not had a good experience with this company. I have to follow up on the couple of claims I have submitted and their turnaround time to assign a technician is 48 hours. So far my claims have not been approved and I have been waiting for one claim to be assigned a technician for over a week now. I would not use this company again. I’m a realtor and work with other warranty service companies and find this one to be pretty useless.

6 years ago

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Kookie Birmingham, AL

I called yesterday to cancel the warranty. A Rep told me that I will need to pay $75 to cancel the current policy since it is out of 30 days waiting period. he said, "You can only get full refund within first 30 days waiting period." When I asked for service at first, the select home warranty did not authorize service since it is within first 30 days waiting period. You can not keep changing policy so you won't cover customer's issue. I wish I read your review before I signed up. STOP stealing money from innocence people. Most American pay too much to deal with this kind of poor services.

6 years ago

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Gregory Jackson Chandler, AZ

I had a plumbing problem that I could have solved myself but I went to them instead. Because it was a Friday, I had to wait over the weekend before they decided what to do about it. It is possible that they will pay only for part on the repair but not the total cost. Maybe I should have done it myself and saved three days of inconvenience.

6 years ago

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msparks Kansas City, MO

Terrible Terrible Company, bought policy 1 month ago. Sent in service request for refrigerator issue and was denied in 5 minutes. Called company to complain horrible customer service, I could not understand any of the service reps as English not first language. Horrible experience. Told them to cancel my policy and want to charge me $75.00. Run from this company. Company does not honor what their sales reps market during initial sales phone call. Calling BBB on this horrible company.

6 years ago

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Erna Springtown, TX

Well its been nearly a month and still NO HOT WATER. This company is a joke. On the phone, computer doing all of the things they ask for. Send pics they acknowledge the receipt of the pictures and one waits for them to decide you need the fix. Then days later another message. Send pictures so we can decide if you need the fix. I want someone with some authority to call me!!!!!! Better hurry as I will be contacting the BBB.

6 years ago

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Brian Orlando, FL

Do not get this type of warranty. They will only cover a partial payment of what ever unit it breaks. My current issue: my AC, the compressor went bad, I sent them all three years of maintenance that I do did to my unit including pictures and they are only covered 150 dollars. I was with AC in Florida over 5 days, numerous calls and nothing. The sellers will try to convince you of all the items they cover but don't get tricked by them, it's partial cover only and labor is on you.

6 years ago

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Steve Huffman, TX

Submitted claim for pool filter on July 27th. Select Home Warranty technician came out 5 days later on 08/01. Technician submitted the diagnosis to SHW on 08/06. After 27 phone calls to customer service, I decided to have the filter changed myself at a cost of $1,235.00 at the suggestion of several "customer service" agents and 3 supervisors. After 4 weeks of nothing but aggravation, they offered me $100.00 and said have a nice day. I cancelled the contract on the spot. Nothing but a scam company

6 years ago Edited September 14, 2021

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Pam- Illinois Cary, IL

Made my first claim 6/21 with still no solution and no callbacks from SHW. Call after call and messages left with no responses. Therefore, I have a warranty that is useless because SHW is NOT providing their end of the contract. I paid the $2,000 and they took my money and ran. I can’t even get ahold of someone to cancel this. What a nightmare. I have reported you to the New Jersey BBB for investigation.

6 years ago

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