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5.8

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Donna Deuell Lakeland, FL

Very prompt technician was very professional

5 years ago

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Maralah Rose-Asch

Scheduling techs who don't service my area. Not covering anything. Taking weeks to schedule service. Taking months to process claims.

5 years ago

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Judy

Fraudulent, misleading favorite response "this claim isn't covered". AC cool covered but since feron wasn't that means nothing is according to them.

5 years ago

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Meredyth Tyler

They've been very helpful, professional and attentive.

5 years ago

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Brandon St Amand

Tech was nice and didn't take long and job was complete

5 years ago

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Dorothy Calhoon

My dryer still isn't fixed after 2 weeks. I finally agreed to find the technician myself but he won't come for another week."

5 years ago

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Childs

Very satisfied in time and very professional

5 years ago

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Ross Vavala

The took care of a plumbing problem very well.

5 years ago

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Glenda Garland

Its been well over a month and still haven't heard on forye half-bath water leak claim. You guys were too busy when claim was checked on.

5 years ago

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jianping cao Monterey Park, CA

the company completely keeps it's promise

5 years ago

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Lee Garber Fort Lauderdale, FL

Refrigerator and freezer fixed - so far no problems

5 years ago

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Sharleen Pada Honolulu, HI

Very polite knowledgeable and conscientious"

5 years ago

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Donna Lowe

Worst company ever. Poor customer service. Impossible to deal with. Will do anything to get out of paying a warranty claim. DO NOT USE.

5 years ago

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Jerome

They addressed my issue with the garage door but not the refrigerator

5 years ago

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Allison

Not what I expected at all, was hoping for help when required - not to be drilled & denied every time I call

5 years ago

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Lois

They do not have a monthly payment plan and website is not user friendly.

5 years ago

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Gabriele Bernhard

Nice and helpful when they want your Money to sign-up or renew - Non responsive when they have to pay for your broken items.

5 years ago

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Anthony Knight

They went out of their way to get me service I needed

5 years ago

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John Ronkartz

The whole process is seamless from start to finish.

5 years ago

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Paula Gardner, KS

Because they truly stay on top of things.

5 years ago

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Go Blues Sainte Genevieve, MO

Only try to fix as cheap as possible and not to many company's in my area Accept them.

5 years ago

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Sammy Hutson Novi, MI

Low cost to get you in, and no service. Then they offer a few dollars if you decide to fix it yourself, but they don't pay.

5 years ago

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Mitchell Lambertville, MI

They do what they say and got the right guys to do the job

5 years ago

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Gloria O'Keefe Fishers, IN

Efficient, courteous, act with expediency

5 years ago

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Jerry Diveney

Response time was awful. I've been without hot water for a week by the time they get here. That's unacceptable.

5 years ago

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Mike Mansell

I sent an email requesting reimbursement for a water heater after the first of the year. I still have not received a response.

5 years ago

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Monica

Unreliable&will not refund my money I canceled in November I'm a disabled senior citizen&my husband is a deceased veteran!

5 years ago

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Anne Flaherty Brock

The service people are excellent, very knowledgeable.

5 years ago

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James M Gratz

Service company does not rate them high. They did come through when needed.

5 years ago

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Julio

Very satisfied with service I am getting with warranty.

5 years ago

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E. Liane Hernandez Tucson, AZ

It was not easy to reach customer service and get questions answered

5 years ago

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Laura orbash

Have called twice. First time they couldn't find anybody. Second time I was charged $100 to be told that that they did not know what was wrong.

5 years ago

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Reginald Thomas

Great service. Did not enjoy paying service fee again for same issue.

5 years ago

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Florence

Denied a claim, they stated it was a preexisting issue. How is a plugged toilet preexisting? Didnt even respond to another claim.

5 years ago

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Janet Lewis Hurricane, UT

We had a claim and it was handled right away.

5 years ago

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Timothy Washington Orlando, FL

Was very unhappy with my first claim, was not able to get service for a plumbing issue

5 years ago

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Richard young Fountain Hills, AZ

Unable to repair hvac and double oven.waited5 weeks for 350 dollar check for what they covered for hvac replacement

5 years ago

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Lisa coppola

The company they are using on call are great

5 years ago

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Louis Winchester Anniston, AL

So far when we called to make our claim we had no problem

5 years ago

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LaTanya Chauncey Bowie, MD

The customer service reps have not given the correct information when it comes to payment arrangements.

5 years ago

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Heather

It took them a year to pay out my 75 dollar garbage disposal - I had to send them somewhere around 10+ emails. Hardly anything is actually covered.

5 years ago

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Alexis

I like the price and the call response time is really quick.

6 years ago

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Carol

Started a dryer claim in August and I still haven't receiver my reimbursement and it's the end of November. I wish they would send my reimbursement.

6 years ago

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Sheila

They should follow up and do what they say they are going to do. It was very difficult and they still haven't refunded my forty five dollars yet.

6 years ago

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Jaqueline

I am thinking about canceling my policy. It does not provide anything. I was under the impression that costs were covered but they were not.

6 years ago

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Fred

The claim process seems to be pretty reasonable.

6 years ago

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William

I'm not very happy with the service. They make getting repairs done difficult. They don't want to pay the people doing the job.

6 years ago

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Erin

Our refrigerator broke and the sent out unqualified contractors. It's been a really pour experience. They need to get more qualified contractors.

6 years ago

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Jen

They do not pay for anything. They have it in the contract so that all the common reasons needing repairs are excluded.

6 years ago

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Peter Grantham

Whats the hold up? They are takng there time and not giving me a straight answer on my claim. so far very diapoointed.

6 years ago