Select Home Warranty: Read 3,959 User Reviews From Real Homeowners

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Jen

They do not pay for anything. They have it in the contract so that all the common reasons needing repairs are excluded.

6 years ago

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Peter Grantham

Whats the hold up? They are takng there time and not giving me a straight answer on my claim. so far very diapoointed.

6 years ago

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ghulam a niazi

economical and quick in response to claims

6 years ago

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Eddie Simpson

I think it takes longer than it should to get your refund check.

6 years ago

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Brenda McGowan

Answered quickly. So far they have done great service.

6 years ago

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Mrs. colwell

Poor- service not completed. and follow up not done. People who I was referred did not contact or did not perform work satisfactorily.

6 years ago

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James Larey

Absolutely the worst experience I ever had trying to get my central air checked. American Home warranty covered more and was quicker with response.

7 years ago

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tracey

no problems from them when i have had a claim

7 years ago

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Earl Langley

They have been courteous and prompt in their response.

7 years ago

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Jena Hofmann Pantuso

They come up with ridiculous reasons for not covering stuff and taken2 weeks to make the decision not to cover it keeping us on hold for the repair.

7 years ago

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Verified Customer

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Richard

When I filed a claim, it was denied. Select Home Warranty canceled my policy and did not resolve the outstanding balance.

7 years ago

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Venus

I used it in April and people didn't get back to me until the end of June. I didn't get the service I needed.

7 years ago

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Verified Customer

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Vincent

Not everything was disclosed. I needed my AC unit serviced and I was not told when I bought the full coverage that the refrigerator was not included.

7 years ago

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Anonymous

I have had a little bit of trouble with them to start with. They try to make it difficult to file a claim.

7 years ago

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Kimberly

The representative that we worked with was fantastic.

7 years ago

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Carla

They usually answer pretty quick. My AC was out and they fixed it pretty fast.

7 years ago

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Sam

Do not cover for major failures even though the product is covered. Pays only fraction of the amount if they agree to replace!

7 years ago

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Gary

Had to use it a couple of times and they come right away and take care of it.

7 years ago

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Verified Customer

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Carri

Terrible experience with requested AC repair that was not done. Resulting in my plan being cancelled and the year balance that I paid being refunded

7 years ago

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Verified Customer

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denise dimsey

waiting for my refund for when my AC went out and they sent a shady character and i had to pay for an idividual to fix prblem

7 years ago

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Williams

They are very unprofessional and don't explain contract and the reimbursement policies up front

7 years ago

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Moore

Great value and easy to.work with employees

7 years ago

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Ora Lynch

Dispatched provider, who checked problem, then never returned. Office personnel inconsistently knowledgeable of their own company

7 years ago

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Byrd

Little value for the money. Service techs displeased w reimbursement schedule. Claim review process too long

7 years ago

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Verified Customer

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Thomas DeLuca

Polite customer servers- work is well done in short time .

7 years ago

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Polly Tomball, TX

Almost everything that I've tried to get fixed, they wouldn't fix. I thought they should have been covered, but they weren't.

7 years ago

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Salvatore Lillington, NC

Both my claims have been denied. I have a leaking pipe under my house and they refused to cover it.

7 years ago

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Goud Washington, DC

Our fridge broke and they told me that it wasn't covered because it was the ice maker.

7 years ago

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Markteisha Jacksonville, FL

The customer service is good.

7 years ago

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Jon Howard

I would give them zero stars if I could. We have been without air conditioning in the south for more than a month in the summer. They make constant promises about how they are going to get someone to fix it but it’s still not done. It’s been 5 weeks. Total scam of a company. Once they have your money, they don’t care about you.

1 year ago

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Gabriel Perez

This company is nothing but a scam. They will find ways to not cover your appliance, or they will cover it but only pay for the part and you are stuck paying the labor/installation cost. Find a better company like American Home Shield, any one other than this Select Home Warranty. You will end up paying more in the end with Select Home Warranty.

1 year ago

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Domenic Vasconcelos CT

Awful customer service. They will hang up on you when you ask for a manager. They don't want to pay to replace your item. They give you the lowest amount possible. Don't do business with them go to Cinch. I made the mistake of switching companies and I regret it big timw.

2 years ago

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Alex De la fuente Schertz, TX

The AC broke and it’s been 10!days without response. It’s 100 degrees I hired and payed a private company to repair the AC. Never heard back from them every time I called it was outsourced and they didn’t know what they were doing

3 years ago

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Mahdy El-Fil

People!!! Be weary of these supposed good good reviews. Read your contract. They will charge you $75.00 to cancel your month to month contract. They provided bad service and lied about their service then told me I had to pay to get away from them!

3 years ago

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Dan Capener Dallas, TX

I have a pool light which needs to be replaced. Thus far Select Home Warranty is saying it is not covered and referencing section 9.1.2 which references exclusions but the reference to a light is in conjunction with a home appliance not a pool. I would like this component replaced. Terrible response so far.

3 years ago

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Randi Yager Garland, TX

Don't bother submitting a claim because they will just deny it. I have submitted 4 claims and every one of them has been denied. After I submitted a request, within hours I received an automatic sent email denying my claim. No explanation as to why. I would expect you would at least have a reason given not just automatic denials.

3 years ago Edited August 9, 2023

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Atef Elwakil

One of the worst company the answer to you never solve any issue you report to them always wanna collect money I would like to cancel they giving me a hard time even to cancel the policy very useless, they read in script. They cannot find anybody to come to fix anything.

3 years ago

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Torre Northcutt Massey

If I could give them no stars I would. Do yourself a favor and find another home warranty company. They are cheaper for a reason. They deny most claims and will only reimburse the bare minimum. If you happen to obtain this warranty, read all of the contact within the first 30 days for full reimbursement.

3 years ago

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CLAUDIA VALADEZ Irvine, CA

This company will just take your money, and deny all services. I wanted a full home coverage like the A/C, washed, and plumbing system. When I had a plumbing problem they denied the services because they don't cover leaks. It is like buying a car witout tires. It is ridiculous.

3 years ago

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Iolanda Mendes Miami, FL

don't be fooled, lousy service and customer service representatives never know anything After they sent two technicians to repair the washer and dryer, they gave two wrong diagnoses, they told me to hire one, I did it and then they didn't pay me They claimed that this was not in the policy after they authorized me I feel deceived

3 years ago

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artik Chico, CA

It is just a waste of your time, money, and health, they are useless crucks, I was stupid enough to believe their sell agent after that started disaster, send 4 claims, endless time of talking with agents, all claims they declined, send me back 13$ check when I spend 800$

3 years ago

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Andi Albanese Duffy Alpharetta, GA

Terrible coverage and customer service. I highly suggest you stay away from Select Home Warranty! The process to file a claim and hopefully secure a vendor to do the work is terrible. I’ve been waiting 3 months and no resolution. The policy is not worth the cost.

3 years ago

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Drew Lilburn, GA

Select home warranty is a fraud company, please stop advertising it and genuine. I have been played around for three weeks to get the refrigerator repaired but now they say that it's not covered. How is a repair that leaks freon by itself leaking not covered? Nowhere it mentions in t&c. Totally scam and it should be shut down. Very frustrating.

3 years ago Edited January 18, 2023

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John Mathews Mission Viejo, CA

The worst of the worst. You have to jump trough hoops to get them to approve anything, then they don't repair or replace. All they do is throw you $150 and then it's up to you. Cost was $80 to have the service company out, so I really only covered $70 for a $1K job. DON'T USE THIS COMPANY!!!

3 years ago

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Chris Ede Bryan, TX

Professionalism. They lack competent technicians. When they ask customers to use their own technicians, they will not pay for the full service amount. Again, they will most of the time find excuses to deny an expensive claims. Dissatisfied customer.

3 years ago

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Kim D Fountain Inn, SC

On my first call I was told that if you have two issues that are related (plumbing) you have to pay a service call for each issue. I've never been with a warranty company that did that. Then I was told I'd be charged a $75 fee to cancel my month to month contract. Never again.

3 years ago

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Linda Hargues Sheridan, AR

I have had the worst experience with this company I have had it for several years used it one time that I got paid for the other times they would not fix the washing machine they did not fix the air conditioner they have done nothing they said they would do and I’m still arguing with them don’t use them

4 years ago

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Amir Bethesda, MD

I wish I could give no star. Terrible company. My washer broke which was only 2 years old, after 3 months still not fixed. Words cant describe how horrible this company is. Save your money and go with a different company. This company is all about taking your money and drag you along the way till you give up. Shame on you select home warranty.

4 years ago

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mel cis Beeville, TX

This is total BS!! Such a waste of my time and money. They pull these stupid excuses as to why they cannot cover whatever is it that is broken. They have NEVER found someone to do a job , I have always had to find them myself. They short me the reimbursement amounts (and thats if they even pay)! I dont see how this is legal..

4 years ago

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Karen Coleman Porterville, CA

I called Select Home Warranty because I had a cracked heat exchanger inside my heater. They refused to come out and and repair it because of a possible carbon monoxide leak, even though it was only a possible threat. And, the heater was covered in my policy. When I told them to cancel my policy, they said there would be a CANCELLATION FEE.

4 years ago

Select Home Warranty Reviews