Select Home Warranty: Read 3,943 User Reviews From Real Homeowners

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Verified Customer

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Vincent

Not everything was disclosed. I needed my AC unit serviced and I was not told when I bought the full coverage that the refrigerator was not included.

5 years ago

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Verified Customer

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Anonymous

I have had a little bit of trouble with them to start with. They try to make it difficult to file a claim.

5 years ago

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Verified Customer

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Kimberly

The representative that we worked with was fantastic.

5 years ago

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Carla

They usually answer pretty quick. My AC was out and they fixed it pretty fast.

5 years ago

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Sam

Do not cover for major failures even though the product is covered. Pays only fraction of the amount if they agree to replace!

5 years ago

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Verified Customer

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Gary

Had to use it a couple of times and they come right away and take care of it.

5 years ago

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Verified Customer

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Carri

Terrible experience with requested AC repair that was not done. Resulting in my plan being cancelled and the year balance that I paid being refunded

5 years ago

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Verified Customer

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denise dimsey

waiting for my refund for when my AC went out and they sent a shady character and i had to pay for an idividual to fix prblem

5 years ago

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Verified Customer

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Williams

They are very unprofessional and don't explain contract and the reimbursement policies up front

5 years ago

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Verified Customer

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Moore

Great value and easy to.work with employees

5 years ago

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Ora Lynch

Dispatched provider, who checked problem, then never returned. Office personnel inconsistently knowledgeable of their own company

5 years ago

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Byrd

Little value for the money. Service techs displeased w reimbursement schedule. Claim review process too long

5 years ago

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Thomas DeLuca

Polite customer servers- work is well done in short time .

5 years ago

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Polly Tomball, TX

Almost everything that I've tried to get fixed, they wouldn't fix. I thought they should have been covered, but they weren't.

5 years ago

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Verified Customer

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Salvatore Lillington, NC

Both my claims have been denied. I have a leaking pipe under my house and they refused to cover it.

5 years ago

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Goud Washington, DC

Our fridge broke and they told me that it wasn't covered because it was the ice maker.

5 years ago

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Markteisha Jacksonville, FL

The customer service is good.

5 years ago

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Domenic Vasconcelos CT

Awful customer service. They will hang up on you when you ask for a manager. They don't want to pay to replace your item. They give you the lowest amount possible. Don't do business with them go to Cinch. I made the mistake of switching companies and I regret it big timw.

1 year ago

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Alex De la fuente Schertz, TX

The AC broke and it’s been 10!days without response. It’s 100 degrees I hired and payed a private company to repair the AC. Never heard back from them every time I called it was outsourced and they didn’t know what they were doing

1 year ago

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Mahdy El-Fil

People!!! Be weary of these supposed good good reviews. Read your contract. They will charge you $75.00 to cancel your month to month contract. They provided bad service and lied about their service then told me I had to pay to get away from them!

1 year ago

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Dan Capener Dallas, TX

I have a pool light which needs to be replaced. Thus far Select Home Warranty is saying it is not covered and referencing section 9.1.2 which references exclusions but the reference to a light is in conjunction with a home appliance not a pool. I would like this component replaced. Terrible response so far.

1 year ago

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Randi Yager Garland, TX

Don't bother submitting a claim because they will just deny it. I have submitted 4 claims and every one of them has been denied. After I submitted a request, within hours I received an automatic sent email denying my claim. No explanation as to why. I would expect you would at least have a reason given not just automatic denials.

1 year ago Edited August 9, 2023

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Atef Elwakil

One of the worst company the answer to you never solve any issue you report to them always wanna collect money I would like to cancel they giving me a hard time even to cancel the policy very useless, they read in script. They cannot find anybody to come to fix anything.

1 year ago

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Torre Northcutt Massey

If I could give them no stars I would. Do yourself a favor and find another home warranty company. They are cheaper for a reason. They deny most claims and will only reimburse the bare minimum. If you happen to obtain this warranty, read all of the contact within the first 30 days for full reimbursement.

1 year ago

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CLAUDIA VALADEZ Irvine, CA

This company will just take your money, and deny all services. I wanted a full home coverage like the A/C, washed, and plumbing system. When I had a plumbing problem they denied the services because they don't cover leaks. It is like buying a car witout tires. It is ridiculous.

1 year ago

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Iolanda Mendes Miami, FL

don't be fooled, lousy service and customer service representatives never know anything After they sent two technicians to repair the washer and dryer, they gave two wrong diagnoses, they told me to hire one, I did it and then they didn't pay me They claimed that this was not in the policy after they authorized me I feel deceived

1 year ago

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artik Chico, CA

It is just a waste of your time, money, and health, they are useless crucks, I was stupid enough to believe their sell agent after that started disaster, send 4 claims, endless time of talking with agents, all claims they declined, send me back 13$ check when I spend 800$

1 year ago

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Andi Albanese Duffy Alpharetta, GA

Terrible coverage and customer service. I highly suggest you stay away from Select Home Warranty! The process to file a claim and hopefully secure a vendor to do the work is terrible. I’ve been waiting 3 months and no resolution. The policy is not worth the cost.

1 year ago

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Drew Lilburn, GA

Select home warranty is a fraud company, please stop advertising it and genuine. I have been played around for three weeks to get the refrigerator repaired but now they say that it's not covered. How is a repair that leaks freon by itself leaking not covered? Nowhere it mentions in t&c. Totally scam and it should be shut down. Very frustrating.

1 year ago Edited January 18, 2023

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John Mathews Mission Viejo, CA

The worst of the worst. You have to jump trough hoops to get them to approve anything, then they don't repair or replace. All they do is throw you $150 and then it's up to you. Cost was $80 to have the service company out, so I really only covered $70 for a $1K job. DON'T USE THIS COMPANY!!!

1 year ago

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Chris Ede Bryan, TX

Professionalism. They lack competent technicians. When they ask customers to use their own technicians, they will not pay for the full service amount. Again, they will most of the time find excuses to deny an expensive claims. Dissatisfied customer.

2 years ago

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Kim D Fountain Inn, SC

On my first call I was told that if you have two issues that are related (plumbing) you have to pay a service call for each issue. I've never been with a warranty company that did that. Then I was told I'd be charged a $75 fee to cancel my month to month contract. Never again.

2 years ago

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Linda Hargues Sheridan, AR

I have had the worst experience with this company I have had it for several years used it one time that I got paid for the other times they would not fix the washing machine they did not fix the air conditioner they have done nothing they said they would do and I’m still arguing with them don’t use them

2 years ago

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Amir Bethesda, MD

I wish I could give no star. Terrible company. My washer broke which was only 2 years old, after 3 months still not fixed. Words cant describe how horrible this company is. Save your money and go with a different company. This company is all about taking your money and drag you along the way till you give up. Shame on you select home warranty.

2 years ago

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mel cis Beeville, TX

This is total BS!! Such a waste of my time and money. They pull these stupid excuses as to why they cannot cover whatever is it that is broken. They have NEVER found someone to do a job , I have always had to find them myself. They short me the reimbursement amounts (and thats if they even pay)! I dont see how this is legal..

2 years ago

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Karen Coleman Porterville, CA

I called Select Home Warranty because I had a cracked heat exchanger inside my heater. They refused to come out and and repair it because of a possible carbon monoxide leak, even though it was only a possible threat. And, the heater was covered in my policy. When I told them to cancel my policy, they said there would be a CANCELLATION FEE.

2 years ago

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Will Ashburn, VA

I have been waiting 8 days for a technician to check out my dead AC unit. Select Home Warranty now tells me it will be another 1-2 business days before a technician will see my unit. I was told the same thing 2 business data’s ago. Beginning to believe I have been ripped off. Horrible service.

3 years ago

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Luis Avitia Garland, TX

The absolute worst service I have ever had. They sent a technician who spent 5 minutes looking at the floor then left, the issue was plumbing and he did nothing at all. The claim has already been denied without anyone ever actually looking for the issue. Read the contract carefully, it's contradictory at best and malicious at worst

3 years ago

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Marilyn Anglin Sherwood, AR

Absolutely nothing! I am a Realtor in Arkansas and this warranty is by far the worst. They cover nothing. I ended up buying a new dishwasher for $900 and they paid me $225. It took 9 months to get my money. I have a Samsung 2018 refrigerator. The ice maker is not covered at all. Will not recommend to my clients for sure.

3 years ago

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Ray Salazar La Quinta, CA

Do not purchase this company’s warranty. They will make excuses and find loopholes to not cover your appliances, components, repairs. Their prices are cheap to suck you in. Do not purchase you will be dissatisfied and disappointed.

3 years ago

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Simin Amini Phoenix, AZ

My first experience with them . When I was purchasing the warranty i wanted to make sure everything is included including plumbing and its fixture. Now that I have a problem which requires the fixture to be fixed, they refuse to change the fixture and I have to pay out of my pocket to get it done or have to pay more $ for additional coverage.

3 years ago

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Riana Jamison Smithville, TX

3 Claims were filed in the last 6 months and not once did a technician arrived. I was forced to find my own technicians and the company will find a way not to reimburse any cost incurred by the policy holder. The service is totally unsatisfactory and unreliable.

3 years ago

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Bdub Boardman, OR

They could not find anyone to perform services. Told me to find my own and they would cover it. We found our service tech, got the problem fixed. Received $170 to cover the $560 bill. Same on the next call except we received $00 for the $1400 service call. Nothing but horrible service. They lied to us. Would not return calls. Just a mess.

3 years ago

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Wally Prawicki Sedona, AZ

Sam Mason was very helpful and efficient in explaining the benefits of Select Home Warranty and I was sold.

3 years ago

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John Smith Simi Valley, CA

If I could give 1/2 a star I would. This company does not pay what they claimed they would in their contract, nor do they want to help remedy the situation. Additionally, if you try to cancel your policy they hold your money hostage, until you agree to receive whatever they feel like giving you back. It is unconscionable, and truly heartbreaking.

3 years ago

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Marko Canonsburg, PA

I got a great deal from one of the nicest and most knowledgeable reps I have ever dealt with (Tom B.),

3 years ago

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Vanja Autry Lebanon, OR

Was very please with the customer service I received. Answered questions and was able to help me save even more money!

3 years ago

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Dyan Bailey Lakeville, MN

My representative Jake H was great to work with. He answered all my questions that I had at the time.

3 years ago

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Jeff Drury Clinton, IA

The gentleman Jamie who called me was polite and professional haven't gotten to use the service yet tho

3 years ago

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Charles Blackwell Jacksonville, FL

Bruce did an excellent job describing the program and gave me good options. He exceeded my expectations. Charles

3 years ago

Select Home Warranty Reviews