Platinum Home Warranty
Is This Your Business?Author: Kalicia Bateman
Founded in 2011, Platinum Home Protection LLC, also known as Platinum Home Warranty, is a Scottsdale, Arizona-based provider of home warranty plans and repair services.
Platinum Home Warranties are available for the following types of properties:
- Single-family homes
- Townhomes
- Condos
- Manufactured homes
- Duplexes
- Triplexes
- Fourplexes
Note: Any property over 5,000 square feet needs a bespoke quote over the phone. Under 5,000 can just be purchased online.
Platinum Home Warranty Coverage Plans
Warranty customers can choose from three plans: Bronze, Gold, and Silver. All three versions of the home warranty plan cover the following Standard Coverage:
From there, here's how the plans differ:
Platinum PLUS coverage — Silver and Gold include Platinum PLUS coverage, which includes several uncommon coverages:
- Crane fees
- Haul away services
- Additional modification coverage
- Disposal fees
- Additional plumbing coverages
- Enhanced garage door coverage
- Permit
- Improper installations and mismatched units
The next level up that distinguishes the Gold warranty plan is that it includes coverage for:
- Washer and dryer
- Refrigerator and icemaker
- 1 free pre-season HVAC checkup
Bronze and Silver customers can get coverage for washer, dryer, fridge, and icemaker, but as an add-on.
- Washer and dryer add-on — $79
- Refrigerator and icemaker add-on — $79
Platinum Home Warranty Plan Pricing
Warranty pricing for this company is easily accessible online, and the majority of customers can quickly complete the purchase through the company's website. Each plan offers both annual or monthly billing. See pricing in the table below.
Platinum Home Warranty Optional Coverage
As we mentioned, only the most expensive (Gold) plan includes washer/dryer and kitchen refrigerator coverage. However, Bronze and Silver customers can still get coverage for these major appliances, just with an additional fee. Check out the tables below to see how much each additional optional covered item will cost:
Optional Appliance Coverage:
Misc. Optional Coverage:
Platinum Home Warranty contracts last one year and may be subject to automatic renewal if you don't notify the provider 30 days prior to the contract's renewal date.
Keep reading for pros and cons of choosing Platinum Home Warranty, or skip ahead to read customer reviews of this home warranty and service contract provider.
Top Ranked Companies
Pros
- In-House Service Technicians
- Personal Follow-Up
- 24/7 Service Hotline
- Referral Program
- Service Warranty
- Guest House Coverage
- Pest Control coverage
In-House Service Technicians
Most home warranty companies use third-party local service providers to fulfill service calls. Platinum doesn't. This company hires its own technicians to service most calls. Specialty claims are covered by local partners.
When it comes to choosing which service technicians Platinum will hire or work with, the company’s guiding principle is: "Would we trust them in our own daughter’s home?"
Personal Follow-Up
According to Platinum, "A live person checks in with you after each and every service call." This is a major advantage of working with a smaller, local warranty company.
24/7 Service Hotline
Even though Platinum only covers the state of Arizona, you still have access to a 24/7 claims hotline. However, repairs will be scheduled and performed during normal business hours.
Referral Program
Platinum Home Warranty offers a referral program to its customers. Current customers who refer someone who actually buys one of the three plans from this service provider will get $50.
This offer is not available to licensed real estate agents.
Service Warranty
Services rendered under a Platinum HW contract are covered by a 30-day warranty. If you need additional service on the same covered item within 30 days of your initial technician repair, you won't be charged an additional service fee.
This warranty on services doesn't include pest control.
Guest House Coverage
If your property has a detached guest house, you can get it covered under your Platinum coverage plan for an additional fee.
- Detached guest houses under 750 square feet — $219
- Detached guest houses over 750 square feet — $369
Pest Control Coverage
With this company, homeowners who select even the most basic plan will get pest control services included. These include insecticide spraying for the following:
- Roaches
- Spiders
- Crickets
- Ground beetles
- Millipedes
- Centipedes
- Pillbugs
- Earwigs
- Clover mites
- Ants (fire ants and carpenter ants are not included)
Each pest control technician visit will require a standard service fee.
Cons
- Service Area Limited to Arizona
- Phone Quotes Needed for Some Services
- Warranty Coverage Limits
- Submitting Service Requests
- Additional Fees
Service Area Limited to Arizona
If you are an Arizona homeowner, you can purchase a policy from Platinum. However, if you live anywhere else in the country, you will have to shop for a different warranty company. View the top-ranked warranty companies in your state.
Phone Quotes Needed for Some Services
While most customers will be able to easily purchase their warranty service contract online through platinumhw.com, not every homeowner will. For example, people in the following circumstances are encouraged to contact Platinum over the phone for a quote:
- Newly built homes of all sizes
- Any homes over 5,000 square feet
Warranty Coverage Limits
Platinum Home Warranty has coverage limits just like any other warranty company.
| Covered Item | Per Term Limit |
| HVAC | $2,000 |
| Plumbing — Toilet replacement | $300 |
| Plumbing — plumbing system (includes toilet replacement) | $1,000 |
| Slab leaks within the foundation of the home | $500 |
| Water Heater (gas and electric) | $1,500 |
| Electrical System | $1,500 |
| Kitchen refrigerator | $2,500 |
| All other kitchen or household appliances | $1,500 |
| Pool and Spa | $1,500 |
| Drip/Sprinkler Systems | $500 (repairs are limited to the area of leak only) |
Submitting Service Requests
If you need to get a service request, you will have to contact the company either twitch the online form, via email, or phone.
There isn't an easy online scheduling service like more techie companies offer like Cinch and Texas' Fixd. So, you can still request online, but the claims process isn't quite as simple as companies that offer a mobile app or online service scheduling and confirmation, without needing to contact the customer service team.
Additional Fees
There are a few fee policies that consumers should know about before selecting a home warranty provider. With Platinum Home Warranty contracts, customers will be subject to the following fees:
- Transfer fee — If you sell your home, you will be able to transfer the contract to another person, for a $35 transfer fee.
- Premium labor fee — If you get repairs done outside of standard business hours, like nights, weekends, and holidays, a premium labor charge of $100 will apply.
- Cancellation fee — Platinum HW customers can cancel their contract at any time; however, a $50 administration fee applies.
The Bottom Line
Platinum Home Warranty is a smaller-sized local home warranty service. It offers a few different plans for customers to choose from and pretty average pricing and coverage options. This company strives to provide customers with a personal touch by providing local customer support and personalized follow-up.
At this time, we need to gather more feedback from customers before we can recommend this home warranty provider.
Have you ordered a home warranty contract with Platinum Home Warranty? Let us know about your experience with a quick review below.
