First American Home Warranty and Choice Home Warranty are both well-known companies in the industry, offering a variety of coverage and plan options.
Industry experience isn’t a deal breaker in deciding between home warranty companies, but First American has been in the home warranty business for 35 years, whereas Choice has been in business for 14 years. However, Choice’s home warranty services are available in all 50 states, while First American’s services are only available in 30 states.
Overall, the companies are comparable in what home warranty services they offer, as well as in customer reviews.
First American Home Warranty
2
Undisclosed
Annual
N/A
40 Years
Choice Home Warranty
2
$85
N/A
No
16 Years
First American Home Warranty
Choice Home Warranty
First American Home Warranty
PROS
CONS
Choice Home Warranty
PROS
CONS
First American Home Warranty
Choice Home Warranty
Helpful Favorable Review
Sachin Rana
July 19th, 2024
DETAILS
Review Source
It has been most secured way to insure house that i find after being used many companies. Their claim process is the most simpler and everything is done by appointed agent after providing essential documents. It is very reliable and covers all the important things in house.
Helpful Critical Review
Pete Robbins
July 23rd, 2024
DETAILS
Verified Customer
Review Source
The gentlemen we were speaking to, George, was not able to address our questions or concerns and when he went to validate my concerns he agreed he gave us incorrect information. I asked him to escalate this to someone who could address our concerns more knowledgeably, he wouldn't saying that the information he gave us was correct. At this point we most likely will not be renewing our warranty because we don't understand the coverage.
Helpful Favorable Review
Laura Allman
July 20th, 2024
DETAILS
Verified Customer
Review Source
I'd notified Choice that the tub needing repair was a therapy tub. A faucet needed repair. The provider is allotted a specific amount for a faucet cartridge, but the faucet cartridge for therapy tubs costs $100+. I feel Choice should have taken that into consideration because I, the insured, had to pay for the more expensive cartridge myself.
Helpful Critical Review
Panteha
July 24th, 2024
DETAILS
Verified Customer
Review Source
I wish I was able to give 0 rating. After three years home warranty it’s a first time I need to get service for my garage doors issue. The vendors are working with this home warranty are really bad service. The company came charged us two times more than outside network that I found out after fixing. Home warranty didn’t approve for full price service. Technically both vendors and choice home warranty support each other instead customer. Vender’s review shows all customer’s have a same problem.
First American Home Warranty and Choice Home Warranty offer similar plans, coverage, and service. Let’s take an inside look at how they compare:
Service Fee
Home Warranty Cost
Contract
Basic Coverage
Combo Coverage
Add-On Coverage
Build-Your-Own Coverage
Waiting Period
Licensed Contractors
24/7 Claims Service
Time in Business
Customer Reviews
First American Home Warranty vs. Choice Home Warranty: Which is Better?
First American Home Warranty service fees vary by location, and you can get an exact fee estimate by getting a free online quote. However, starting service fees typically range from $75 to $85.
Choice Home Warranty has a set service fee of $85 no matter the cost or repair or replacement. This fee is paid directly to the technician that comes to your home, and eligible discounts can be applied.
At first glance, First American Home Warranty has lower plan costs, but Choice Home Warranty has more comprehensive plan options.
First American Home Warranty costs range from $28 to $42.50 per month ($336 to $510 per year), and for any add-on coverage you will have to pay extra for each additional service/system.
Choice Home Warranty costs range from $43.75 to $52.50 per month ($495 to $600 per year), and you will be charged for any add-on coverage. However, you will have a flat service fee of $85. Therefore, you might have more of an opportunity to save money on larger appliances and systems because your service fee won’t rise or fall with specific services, which would be the case with First American Home Warranty.
It is important to assess your specific home warranty needs to make a decision between the two companies.
Both First American Home Warranty and Choice Home Warranty have one-year contracts. However, Choice offers increased flexibility with a transferable service contract, meaning that if you have an existing contract with another company, Choice’s contract will begin immediately when the other ends. In addition, Choice offers one month of free service with the purchase of either its single-payment or one-year home warranty plans.
First American Home Warranty |
Choice Home Warranty |
|
Clothes Washer and Dryer |
✔ |
✘ |
Refrigerator |
✔ |
✘ |
Dishwasher |
✔ |
✔ |
Oven Range/Stovetop |
✔ |
✔ |
Microwave |
✔ |
✔ |
Garbage Disposal |
✔ |
✔ |
Trash Compactor |
✔ |
✘ |
Heating System |
✘ |
✔ |
Electrical System |
✘ |
✔ |
Plumbing System |
✘ |
✔ |
Plumbing Stoppage |
✘ |
✔ |
Water Heater |
✘ |
✔ |
Whirlpool Bathtub |
✘ |
✔ |
Ductwork |
✘ |
✔ |
Garage Door Opener |
✘ |
✔ |
Ceiling and Exhaust Fans |
✘ |
✔ |
While First American Home Warranty’s basic plan price point is lower than that of Choice Home Warranty, Choice offers more comprehensive coverage. Thus, although the price tag is higher with Choice, you will get extensive coverage for a reasonable price.
However, it is worth noting that refrigerator, clothes washer, and clothes dryer coverage isn’t included in the Choice basic plan, but it is included in the First American basic plan. Thus, depending on your needs, the First American basic plan might be a better choice for you, even with reduced coverage for other appliances and systems.
First American Home Warranty |
Choice Home Warranty |
|
Basic Coverage Included |
✔ |
✔ |
Plumbing |
✔ |
(Included in Basic) |
Plumbing Stoppage |
✔ |
(Included in Basic) |
Heating |
✔ |
(Included in Basic) |
Water Heater |
✔ |
(Included in Basic) |
Electrical |
✔ |
(Included in Basic) |
Garage Door Opener |
✔ |
(Included in Basic) |
Ductwork |
✔ |
(Included in Basic) |
Central Vacuum System |
✔ |
✘ |
Air Conditioning System |
✘ |
✔ |
Refrigerator |
(Included in Basic) |
✔ |
Clothes Washer and Dryer |
(Included in Basic) |
✔ |
Choice Home Warranty has a much more comprehensive basic home warranty plan, but First American Home Warranty’s Premier Plan covers essentially everything that Choice covers in both its basic and total plans, but with a lower price tag.
Both First American Home Warranty and Choice Home Warranty offer additional coverage options that you can add to your plan. Add-on coverage will have additional costs, but Choice offers more options than First American.
First American add-on coverage includes the following:
Choice add-on coverage includes the following:
Neither First American Home Warranty nor Choice Home Warranty offer a build-your-own coverage option — an option which is offered by some home warranty companies. Build-your-own home warranty plans can offer increased flexibility in price and coverage.
For new customers, both First American Home Warranty and Choice Home Warranty have a 30-day waiting period before service can be requested.
Both First American Home Warranty and Choice Home Warranty have networks of licensed contractors who will respond to any service calls. If you have a preferred technician, in most cases you can choose to work with that individual instead.
Both First American Home Warranty and Choice Home Warranty have a 24/7 claims service. Service claims can be submitted online or over the phone.
First American Home Warranty has been in business for 35 years, while Choice Home Warranty has been in business for 14 years. Time in business is not a reliable indicator of overall service or expertise, but it may give you greater peace of mind to work with a company that has been in the home warranty business for a substantial amount of time.
First American Home Warranty and Choice Home Warranty have comparable reviews on BestCompany.com — 72 percent of First American Home Warranty reviews are 4 or 5 stars, and 67 percent of Choice Home Warranty reviews are 4 or 5 stars.
Although both companies have comparable customer sentiment ratings (3.5/5 stars) in all four sentiment categories (value, quality, service, and trustworthiness), Choice has a large number of reviews in comparison to First American. More reviews means that you will get an even better idea of the customer experience with a company, giving Choice an advantage over First American.
Positive First American Home Warranty reviews typically highlight the following:
Positive Choice Home Warranty reviews typically highlight the following:
First American Home Warranty and Choice Home Warranty are both highly rated and well-known home warranty companies, and you likely won’t go wrong with either company. Choosing between the two companies will come down to your needs and what kind of coverage you’re looking for — for more comprehensive coverage, Choice Home Warranty would be the better option, but for affordable pricing, First American Home Warranty would be the better option.
We recommend reading customer reviews to compare the companies further and to provide further information in the decision process.
We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.
© 2024 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information