1. Fidelity National vs American Home Shield

Fidelity National vs American Home Shield

Fidelity National and American Home Shield are both home warranty companies, but that’s about where the similarities end. AHS has been in business for nearly 50 years; Fidelity National has clocked half that. While AHS covers 49 states, Fidelity National’s coverage is more limited. The comparison we’re making is between a large, established company versus a mid-sized competitor.

When you stack up the data, there's a clear overall winner between the two. But just because one company leaves a better impression for most consumers doesn't mean it has to be the right company for you. Read on to see our comparison.

Fidelity National logo
#19 Fidelity National
1.5 Overall Score
1.6
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(42)
American Home Shield logo verified_user
#2 American Home Shield
8.2 Overall Score
3.6
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(4,374)

Overview

Fidelity National

American Home Shield

Average Cost Per Year
Average Cost Per Year
$475
Varies by Location
State Coverage
State Coverage
13 States
49 States
Average Service Fee
Average Service Fee
$65
$100
Contract Length
Contract Length
1 year
None
Time In Business
Time In Business
25 Years
49 Years

Ratings

Fidelity National

American Home Shield

Overall Score
Overall Score
1.5 of 10
8.2 of 10
Review Score
Review Score
1.6
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3.6
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Value for Money
Value for Money
1.7
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3.6
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Quality of Product or Service
Quality of Product or Service
1.6
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3.6
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Customer Service
Customer Service
1.6
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3.5
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Company Trustworthiness
Company Trustworthiness
1.5
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3.6
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Likely to Recommend
Likely to Recommend
1.3 of 10
6.6 of 10

Reviews

Fidelity National

American Home Shield

Number of Reviews
Number of Reviews
42
4,374
Review Breakdown
Review Breakdown
1.6
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5 star
10%
4 star
7%
3 star
0%
2 star
2%
1 star
81%
3.6
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5 star
54%
4 star
10%
3 star
6%
2 star
4%
1 star
26%

Reviews for Fidelity National

Helpful Favorable Review

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Sandra

July 16th, 2020 Campbell, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
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We have had Fidelity Home Warrenty for over 5 years. We have used them several times to fix garage door, refrigerator, ac, replace hot water heater and microwave/wall oven combination. They have always sent someone out promptly and resolved all problems to our satisfaction. The warranty has not only paid for itself several times over but we are wondering why we didnt buy one sooner. The best annual $500 we ever spent. Highly recommend. They have also been prompt, courteous and easy to deal with


Helpful Critical Review

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sammysam

July 16th, 2020 Puyallup, WA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
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Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
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Horrible service. They state that it takes 3-5 days to process a reimbursement. I had pre-approval from Fidelity for my furnace installation. They will not give you a written approval but one of their associates left a voicemail for me so I have her recorded approval in addition to approval every time I call in. Yet, a month and a half later, they have not processed anything and there has been no movement on my file. I call in several times per week. They each tell me "I am escalating your request to my supervisor." This company is a joke.


Reviews for American Home Shield

Helpful Favorable Review

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Cameron Williams Sr

July 16th, 2020 Cleveland, OH DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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I had two (2) Plumming contractors scheduled from American Home Shield that destroyed my Kitchen towel floor not fixing dishwasher properly and my dining room ceiling due to plumbing not being properly addressed the first time which caused a ceiling breaking in , in my newer style home in which could cause cancellations to a regular home insurance caused by faulty contractors, extremely long waits and extremely long service calls


Helpful Critical Review

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Anita

July 16th, 2020 Ft. Pierce, FL DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
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Terrible company! I have three plans with AHS and will be cancelling all of them. This company lies about replacing home systems and have left me in South Florida for over three months without air conditioning. They keep promising to take care of it and now have let me know they will not cover my system because of corrosion and "neglect"! The system has been maintained yearly and the outside unit is going to corrode, it is Florida!


The Final Word

Customer Service (Winner: American Home Shield)

American Home Shield has thousands of user reviews while Fidelity National only has dozens. It wouldn't be fair to review their complaints in isolation — negative reviewers are typically the first to flock to a company profile.

However, throughout several review sites, perception of Fidelity National is largely negative. This may mean that the company needs to place more emphasis on reputation management and addressing its complaints.

On the other hand, American Home Shield is responsive to consumers’ reviews, showing a higher commitment to customer service.

Time in Business (Winner: American Home Shield)

AHS has been in business since 1971; Fidelity National has been in business since 1995. Both companies have proven themselves as established, but if a company’s time in business matters to you, AHS has twice the experience.

Contract (Winner: American Home Shield)

Both Fidelity National and American Home Shield have one-year contracts. But AHS provides flexibility after the first year of a contract, allowing customers to continue month-to-month.

Basic Coverage (Winner: Fidelity National and American Home Shield)

American Home Shield's Appliances Plan ($599.88 per year) includes coverage for the following appliances:

  • Refrigerator
  • Range/oven/cooktop
  • Clothes washer
  • Clothes dryer
  • Dishwasher
  • Built-in microwave
  • Trash compactor
  • Freestanding ice maker
  • Garage door opener
  • Built-in food center

The following systems are covered under American Home Shield's Systems Plan ($599.88 per year):

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposal
  • Instant hot/cold water dispenser
  • Central vacuum

Fidelity National mentions that it has plans to choose from to fit customer needs. Here's what's available for standard coverage:

  • Plumbing system
  • Plumbing stoppages
  • Toilets
  • Sump pump (permanently installed)
  • Bathroom whirlpool motor pump
  • Recirculating hot water pump
  • Water heater
  • Heating and ductwork
  • Electrical system
  • Telephone system
  • Central vacuum
  • Garage door opener
  • Ceiling fans
  • Attic and exhaust fans
  • Smoke detectors
  • Doorbells
  • Dishwasher
  • Range/oven/cooktop
  • Built-in microwave
  • Instant hot water dispenser
  • Trash compactor 

It’s difficult to compare the two, because AHS splits its basic coverage into two plans and charges a slightly higher yearly rate ($659.88 per year, based on a $75 service fee) for its combo plan including all features. Some of AHS’s basic coverage for major appliances are add-on options for Fidelity National service plans, such as the refrigerator, washer, dryer, and air conditioner. 

Meanwhile, Fidelity National covers a few things AHS only addresses in optional coverage, such as the sump pump, bathroom whirlpool, and recirculating hot water pump.

Your company preference will differ based on what the warranty offers. When looking at this basic coverage side by side, you might see one that’s a better option for you.

Licensed Contractors (Winner: American Home Shield and Fidelity National)

Both AHS and Fidelity National require their contractors to be licensed. This will keep you from having to research a good technician for your service requests, because they do the homework for you.

American Home Shield vs. Fidelity National: Which is the better option?

Both companies have proven after a couple decades of business that they’re in it for the long haul. However, based on our analysis, American Home Shield might be the better choice.

If you’re looking for a smaller warranty provider and you see that Fidelity National has coverage that’s better suited to your needs, it might make sense to choose Fidelity. However, by and large, American Home Shield is more likely to produce happy customers.

top choice

American Home Shield
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