1. Fidelity National vs American Home Shield

Fidelity National vs American Home Shield

Fidelity National and American Home Shield are both home warranty companies, but that’s about where the similarities end. AHS has been in business for nearly 50 years; Fidelity National has clocked half that. While AHS covers 49 states, Fidelity National’s coverage is more limited. The comparison we’re making is between a large, established company versus a mid-sized competitor.

When you stack up the data, there's a clear overall winner between the two. But just because one company leaves a better impression for most consumers doesn't mean it has to be the right company for you. Read on to see our comparison.

Fidelity National logo
#22 Fidelity National
1.4 Overall Score
1.7
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(46)
American Home Shield logo verified_user
#2 American Home Shield
8.3 Overall Score
3.7
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(5,848)

Overview

Fidelity National

American Home Shield

Average Cost Per Year
Average Cost Per Year
$475
Varies by Location
Average Service Fee
Average Service Fee
$65
$100
Contract Length
Contract Length
1 year
None
Time In Business
Time In Business
25 Years
49 Years

Ratings

Fidelity National

American Home Shield

Overall Score
Overall Score
1.4 of 10
8.3 of 10
Review Score
Review Score
1.7
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3.7
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Value for Money
Value for Money
1.7
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3.6
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Quality of Product or Service
Quality of Product or Service
1.7
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3.6
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Customer Service
Customer Service
1.7
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3.6
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Company Trustworthiness
Company Trustworthiness
1.6
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3.6
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Likely to Recommend
Likely to Recommend
1.5 of 10
6.8 of 10

Reviews

Fidelity National

American Home Shield

Number of Reviews
Number of Reviews
46
5,848
Review Breakdown
Review Breakdown
1.7
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5 star
9%
4 star
11%
3 star
0%
2 star
2%
1 star
78%
3.7
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5 star
55%
4 star
11%
3 star
6%
2 star
5%
1 star
23%

Reviews for Fidelity National

Helpful Favorable Review

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Sean Flanagan

September 25th, 2020 Modesto, CA DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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I've had Fidelity for several years and I've had numerous service calls. Technicians they've sent were always great and were able to fix the problem same day. AC was serviced with several issues and was up and running within an hour. Only negative I've seen is the max AC coverage is low and the amount you pay for years, doesn't seem to be in line with low HVAC or AC coverage.


Helpful Critical Review

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disgrunted

September 25th, 2020 Alhambra, CA DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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They used to be ok but now they pretend to be taking care of you by blaming the vendors not doing their part, delaying job reports, meanwhile Fidelity job reviewers keep passing on to next person without formally making a decision. Had to hire outside tech to take over job and refusing to reimburse cost.


Reviews for American Home Shield

Helpful Favorable Review

Verified Customer

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VERA SCHOLL

September 25th, 2020 DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Replacing my broken kitchen sink faucet was an ordeal and did not cover the required removal of the broken faucet from the marble kitchen sink surface. I believe that is a humongous short-coming of your alleged complete service. It cost me an addition $160 and your alleged "great coverage" for this particular job was horribly disappointing. How can you claim to replace a broken kitchen faucet when your repair person is NOT ALLOWED TO REMOVE THE FAUCET as part of the job? HORRIBLE EXPERIENCE! EXTREMELY DISAPPOINTED WITH YOUR COVERAGE FOR THIS JOB!


Helpful Critical Review

Verified Customer

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janet p wolfe

September 25th, 2020 DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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They send the worst companies to service your complaint.The wait time on phone is horrible and they outsource s service calls to countries where the people have such thick accents u can barely understand them. Seriously frustrating to deal with


The Final Word

Customer Service (Winner: American Home Shield)

American Home Shield has thousands of user reviews while Fidelity National only has dozens. It wouldn't be fair to review their complaints in isolation — negative reviewers are typically the first to flock to a company profile.

However, throughout several review sites, perception of Fidelity National is largely negative. This may mean that the company needs to place more emphasis on reputation management and addressing its complaints.

On the other hand, American Home Shield is responsive to consumers’ reviews, showing a higher commitment to customer service.

Time in Business (Winner: American Home Shield)

AHS has been in business since 1971; Fidelity National has been in business since 1995. Both companies have proven themselves as established, but if a company’s time in business matters to you, AHS has twice the experience.

Contract (Winner: American Home Shield)

Both Fidelity National and American Home Shield have one-year contracts. But AHS provides flexibility after the first year of a contract, allowing customers to continue month-to-month.

Basic Coverage (Winner: Fidelity National and American Home Shield)

American Home Shield's Appliances Plan ($599.88 per year) includes coverage for the following appliances:

  • Refrigerator
  • Range/oven/cooktop
  • Clothes washer
  • Clothes dryer
  • Dishwasher
  • Built-in microwave
  • Trash compactor
  • Freestanding ice maker
  • Garage door opener
  • Built-in food center

The following systems are covered under American Home Shield's Systems Plan ($599.88 per year):

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposal
  • Instant hot/cold water dispenser
  • Central vacuum

Fidelity National mentions that it has plans to choose from to fit customer needs. Here's what's available for standard coverage:

  • Plumbing system
  • Plumbing stoppages
  • Toilets
  • Sump pump (permanently installed)
  • Bathroom whirlpool motor pump
  • Recirculating hot water pump
  • Water heater
  • Heating and ductwork
  • Electrical system
  • Telephone system
  • Central vacuum
  • Garage door opener
  • Ceiling fans
  • Attic and exhaust fans
  • Smoke detectors
  • Doorbells
  • Dishwasher
  • Range/oven/cooktop
  • Built-in microwave
  • Instant hot water dispenser
  • Trash compactor 

It’s difficult to compare the two, because AHS splits its basic coverage into two plans and charges a slightly higher yearly rate ($659.88 per year, based on a $75 service fee) for its combo plan including all features. Some of AHS’s basic coverage for major appliances are add-on options for Fidelity National service plans, such as the refrigerator, washer, dryer, and air conditioner. 

Meanwhile, Fidelity National covers a few things AHS only addresses in optional coverage, such as the sump pump, bathroom whirlpool, and recirculating hot water pump.

Your company preference will differ based on what the warranty offers. When looking at this basic coverage side by side, you might see one that’s a better option for you.

Licensed Contractors (Winner: American Home Shield and Fidelity National)

Both AHS and Fidelity National require their contractors to be licensed. This will keep you from having to research a good technician for your service requests, because they do the homework for you.

American Home Shield vs. Fidelity National: Which is the better option?

Both companies have proven after a couple decades of business that they’re in it for the long haul. However, based on our analysis, American Home Shield might be the better choice.

If you’re looking for a smaller warranty provider and you see that Fidelity National has coverage that’s better suited to your needs, it might make sense to choose Fidelity. However, by and large, American Home Shield is more likely to produce happy customers.

top choice

American Home Shield
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