Fidelity National
Is This Your Business?1.5
3.5
Overall Score
Author: Kalicia Bateman
Fidelity National has been serving customers for over 40 years, but officially became Fidelity National Home Warranty in 1998. Offering services across 17 states, customers can choose from a 12-or 13-month warranty plan with competitive coverage, and quick and efficient service. Fidelity National’s 13-month option is available through a partnership with CRES Insurance.
Keep reading to learn more about this company or jump down to read Fidelity National Home Warranty reviews from real customers.
Top Ranked Companies
Pros
- Options for Homeowners and Real Estate Professionals
- Fidelity National Home Warranty Plans
- Fidelity National Coverage
- Online Service Requests
Options for Homeowners and Real Estate Professionals
Fidelity National has home warranty coverage not just for homeowners, but for real estate professionals that are working on buying or selling a property. This includes coverage on multiple properties that could be in a duplex or fourplex. This is useful for sellers because homes with home warranties usually sell faster and for higher prices.
Fidelity National Home Warranty Plans
Fidelity National has two home warranty plans:
- 12-Month Fidelity National Home Warranty Plan
- 13-Month CRES Advantage Home Warranty Plan
The Fidelity National 13-month CRES Advantage plan is a plan option for real estate agents and brokers. In partnership with CRES Insurance, this plan provides home buyers with 13 months of warranty protection, and provides agents and brokers with errors and omissions (E&O) insurance.
Fidelity National Coverage
Fidelity National offers home warranty coverage for the following items:
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The following optional coverage is also available, and can be added to any plan for an additional cost:
- Kitchen refrigerator
- Washer/dryer
- Air conditioning
- Pool and spa equipment
- Limited septic leak
- Roof leak repair
Online Service Requests
Customers can fill out an online service request on Fidelity National's website, eliminating the need to call the company. All a customer needs to do is log in to the website using their user ID and password and fill out a short form. Many home warranty companies receive many highly negative home warranty reviews because customers can't request service without waiting on the phone for hours on end. Home warranty features like Fidelity National's online service requests attract positive home warranty reviews.
Cons
- Limited Geographical Operation
- Major Appliances Not Standard
- Negative Fidelity National Reviews
Limited Geographical Operation
Currently, Fidelity National only operates in the following 17 states:
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Major Appliances Not Standard
Coverage for appliances like the kitchen refrigerator, washer/dryer, and air conditioning do not come standard. The customer must pay extra for each appliance on top of their standard contract if they want them covered.
Negative Fidelity National Reviews
The majority of Fidelity National reviews on BestCompany.com are negative. Many customers claim that their service requests were rejected, and others complain that they were charged a service fee when a technician couldn't help them fix a problem.
The Bottom Line
Fidelity National Home Warranty could be a viable option not just for homeowners, but real estate professionals looking to increase the value of a property. However, potential customers must be aware that Fidelity National serves less than half of the United States. Because the company does not service as wide an audience as the best home warranty companies, home warranty reviews are more difficult to come by. We recommend that customers seek home warranty reviews from peers or take a look at other top-rated home warranty company options.
