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Silverback Home Warranty

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4 User Reviews
LAST UPDATED: June 7th, 2021

Headquartered in Lehi, Utah, SilverBack Home Warranty creates peace of mind, security, and ease of homeownership through its quality home warranty products and network of highly skilled contractors.

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The Good

  • Coverage Options
  • Set Your Service Call Fee
  • 24/7 Emergency Claim Service
  • Repair or Replace
  • Service Professionals
  • Re-Key Service

Coverage Options

Silverback Home Warranty offers three home warranty plans: The Blackback Plan, the Silverback Plan, and the King Kong Plan. However, there is also an à la carte section.

The Blackback Plan is Silverback’s basic plan and costs homeowners $350 per year. This plan includes coverage for all home systems (A/C and Heating, Plumbing, Electrical, and Miscellaneous Appliances). However, not all appliances in those categories are covered. The Blackback Plan excludes things like Window A/C units, showerheads, arms and faucets, shower diverter valves, water heater expansion tanks, ceiling fans, smoke detectors, and more. 

The Silverback Plan is a bit more extensive and covers all items that are listed in the Blackback plan but includes coverage for appliances such as showerheads, arms and faucets, window A/C units, angle stops and gate valves, and more. This plan costs $450 per year. 

To get the most extensive coverage, you’ll need the King Kong plan. This plan includes everything in the Blackback and Silverback plans, plus much more. This plan is the most expensive, priced at $500 per year (but you get the most bang for your buck). 

Homeowners can hand-pick items from the à la carte section. While a few things in this section are covered by the Silverback Plan and the King Kong Plan, most items require you to pay a separate fee — these fees range from $65 to $240. 

Set Your Service Call Fee

Silverback Home Warranty is unique because it lets clients choose the amount of their service call fee. There are three options: $75 per service call, $100 per service call, or $125 per service call. 

A service call fee is standard throughout the industry and covers the labor cost for the home warranty contractor. If your appliance is having an issue that is covered by your plan, this is usually the only thing you’ll have to pay. 

While choosing the cheapest service call fee might seem like the obvious answer, keep in mind that lowering your call fee will result in your monthly payments going up. Alternatively, choosing the most expensive service call fee will lower your monthly bill. 

24/7 Emergency Claim Service

Silverback Home Warranty has representatives available 24/7 to answer any questions or address concerns. However, the company also has an emergency line for clients to report more severe and dangerous appliance breakdowns.

Repair or Replace

The company’s website states that if it can’t fix an appliance, it will replace it. However, be sure to read your contract for more detailed information. 

Service Professionals

Silverback Home Warranty boasts that it works with a network of professional contractors who are insured, licensed, and perform outstanding work. 

Re-Key Service

Homeowners can have up to six locks re-keyed and only have to pay the service call fee.

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The Bad

  • Industry Experience
  • $50 Cancellation Fee
  • No Live Chat Feature

Industry Experience

Silverback Home Warranty’s business journey began in 2018, making it a newcomer to the home warranty industry. Several other companies are more established and have earned the trust of homeowners over the years of business.  

$50 Cancellation Fee

Once you sign a contract with Silverback Home Warranty, you have 30 days to cancel free of charge (if no service requests have been made). If you decide to cancel after the first 30 days, homeowners will be charged a $50 administrative fee. 

No Live Chat Feature

Currently, Silverback Home Warranty does not offer a live chat feature on its website. Consumers can get a hold of a representative by either calling or emailing. However, these methods aren’t always ideal, and some consumers may be reluctant to reach out. Live chat features are increasingly becoming more popular as it allows businesses to give quick answers to questions about their products, solve problems faster, and assure customers that they’re available to help. Although the main company page doesn’t have a live feature, Silverback Home Warranty does have a Facebook page, and the company usually replies within an hour.

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The Bottom Line

Silverback Home Warranty is a good option for homeowners looking for an affordable yet extensive home warranty. 

The company offers three warranty plans that vary in coverage. The Blackback is the cheapest option, but several appliances are not covered. The Silverback Plan is the middle ground, not nearly as limited as the Blackback but not as extensive as the King Kong. The King Kong plan is more expensive but covers a wide range of appliances. 

You’ll need to keep in mind that choosing the most basic plan will save you money, but if something like your ceiling fan breaks, you’ll likely have to pay for it out-of-pocket. As with all home warranties, we recommend that clients carefully go over the coverage options. This helps to ensure that you’re getting exactly the coverage you need.

Another thing we like about Silverback Home Warranty is its focus on the customer. The company aims to be extremely accessible to its clients and works hard to provide them with superior customer support. While there isn’t a live chat feature on the website, you can contact someone 24/7 via phone, email, or messaging them on Facebook. 

Silverback Home Warranty is a young company and a new player in the industry. While this doesn’t directly affect its given services, the company hasn’t had as much time to garner a large client base or build its reputation. However, being new to the game doesn’t mean the company isn’t trustworthy. It simply means that consumers may have to do a bit more legwork to determine if this company is the right choice for their home warranty needs.

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Star Rating

4.3

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4 Reviews

Review Breakdown

5 grade

75%

4 grade

0%

3 grade

0%

2 grade

25%

1 grade

0%

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Jennifer Maier Van Duren Hyde Park, UT

May 13th, we spoke to a representative that told us they would get the plumber out to fix a leaky pipe, and "would we like them to contact a restoration company". We said yes (please keep in mind they did not mention this would NOT be covered). The plumber they sent was the only person that told us it would not be covered after they had already come. So we called, and were told that it was in fact not covered, but we would receive $100 discount. The restoration company did NOT in fact give us a discount (after much back and forth phone calls), and therefore needed the entire bill paid. We did not go through insurance from the beginning since (from the first phone call with Silver Back) we assumed who they called for us would have been covered (at the very least partially). The company is not helpful in trying to clear up this up by contacting the restoration company and "seeing why they didn't provide the discount", and while they offer to "pull our phone call to verify whether they said it was covered or not" (no one ever said it wasn't covered), I am stuck paying a bill I would not have agreed to pay and work I could have done myself by renting the same dryers from Home Depot and paying half the cost. The plumber they got out to us was the only decent transaction during this whole debacle. I will adjust my review if indeed their representative from the restoration company fixes the error and provides a $100.00 credit.

3 months ago

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