Silverback Home Warranty Reviews

May 13th, we spoke to a representative that told us they would get the plumber out to fix a leaky pipe, and "would we like them to contact a restoration company". We said yes (please keep in mind they did not mention this would NOT be covered). The plumber they sent was the only person that told us it would not be covered after they had already come. So we called, and were told that it was in fact not covered, but we would receive $100 discount. The restoration company did NOT in fact give us a discount (after much back and forth phone calls), and therefore needed the entire bill paid. We did not go through insurance from the beginning since (from the first phone call with Silver Back) we assumed who they called for us would have been covered (at the very least partially). The company is not helpful in trying to clear up this up by contacting the restoration company and "seeing why they didn't provide the discount", and while they offer to "pull our phone call to verify whether they said it was covered or not" (no one ever said it wasn't covered), I am stuck paying a bill I would not have agreed to pay and work I could have done myself by renting the same dryers from Home Depot and paying half the cost. The plumber they got out to us was the only decent transaction during this whole debacle. I will adjust my review if indeed their representative from the restoration company fixes the error and provides a $100.00 credit.

If I could give zero stars I would. DO NOT BUY A POLICY FROM THIS COMPANY. My furnace, which has been maintained properly since I purchased the home, is now emitting hazardous levels of carbon monoxide into my home. They said they will not provide coverage to replace the part that is at issue. There were numerous times that Heather, the supervisor at the company, spoke untruthfully to me about this claim, both in conveying what the contractor allegedly told her and what my policy says. Heather told me I needed to use the contractor that they chose (did not allow me to chose my own contractor) despite my contract allowing otherwise. She also told me that the contractor (the one Heather told me I was required to use) specifically said that the issue was not "normal wear and tear", which is inconsistent with what he told me, so I called him to verify. He was adamant that he never once said anything about normal wear and tear. I asked him to send me a written diagnosis via email so it was clear exactly what his diagnosis was; again, it said nothing about normal wear and tear. Additionally, Heather would not allow a 3-way conversation with myself, the contractor and her, so there was no way to hold her accountable for her lies. Save your money. These people will deny claims for anything, even items that will lead to serious brain damage and eventually death, and will talk out of both sides of their mouth when coming up with fake reasons to deny your claims. Strongly suggest that anyone working with Silverback also record their phone calls with them as they will repeatedly lie to you. (Utah law allows for one party to record calls.)