Silverback Home Warranty

• Coverage Options
• Set Your Service Call Fee
• 24/7 Emergency Claim Service
• Repair or Replace
• Service Professionals
• No Appliance/System Age Restrictions
• Re-key Service

Coverage Options

SilverBack Home Warranty offers three home warranty plans: 

• Blackback Plan — $400 per year
• Silverback Plan — $500 per year
• King Kong Plan — $600 per year

It is important to note that pricing is for homes going through a real estate purchase. Here’s what each plan covers and how they compare:

In addition to this coverage, SilverBack offers individually priced add-on coverage options that can be added to any plan. The following options are available:

• Stand alone freezer
• Water softener
• Additional water heater
• Second kitchen
• Basement apartment/mother-in-law suite
• Central vacuum
• Septic system and pumping
• Booster pump
• Sump pump
• No fault coverage
• Water/gas/sewage line coverage
• A/C protection

Set Your Service Call Fee

SilverBack Home Warranty is unique because it lets clients choose the amount of their service call fee. There are three options: $75 per service call, $100 per service call, or $125 per service call. 

While choosing the cheapest service call fee might seem like the obvious answer, keep in mind that lowering your call fee will result in your monthly payments going up. Alternatively, choosing the most expensive service call fee will lower your monthly bill. 

24/7 Emergency Claim Service

SilverBack Home Warranty has representatives available 24/7 to answer any questions or address concerns. However, the company also has an emergency line for clients to report more severe and dangerous appliance breakdowns.

Repair or Replace

The SilverBack Home Warranty website states that if the company can’t fix an appliance, it will replace it. However, be sure to read your contract for more detailed information.

Service Professionals

SilverBack Home Warranty boasts that it works with a network of professional contractors who are insured, licensed, and perform outstanding work. 

No Appliance/System Age Restrictions

Whether your appliances or home systems are new or old, SilverBack will cover them. This is unique in the home warranty industry because most companies have coverage restrictions for appliances or systems of a certain age.

Re-key Service

Homeowners can have up to six locks re-keyed and only have to pay the service call fee.

• $50 Cancellation Fee
• No Live Chat Feature

$50 Cancellation Fee

Once you sign a contract with SilverBack Home Warranty, you have 30 days to cancel free of charge (if no service requests have been made). If you decide to cancel after the first 30 days, homeowners will be charged a $50 administrative fee.

No Live Chat Feature

Currently, SilverBack Home Warranty does not offer a live chat feature on its website. Consumers can get a hold of a representative by either calling or emailing. However, these methods aren’t always ideal, and some consumers may be reluctant to reach out. 

Live chat features are increasingly becoming more popular as it allows businesses to give quick answers to questions about their products, solve problems faster, and assure customers that they’re available to help. 

Although the main company page doesn’t have a live feature, Silverback Home Warranty does have a Facebook page, and the company usually replies within an hour.

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