Silverback Home Warranty
Author: Kalicia Bateman
SilverBack Home Warranty, headquartered in Lehi, Utah, creates peace of mind, security, and ease of homeownership through its quality home warranty products and network of highly skilled contractors.
Home warranty plans are available in all 50 states, including Washington, D.C.
Continue reading to learn more about this home warranty company or jump down to read SilverBack Home Warranty reviews from real customers.
Top Ranked Companies
Pros
- Coverage Options
- Set Your Service Call Fee
- 24/7 Emergency Claim Service
- Repair or Replace
- Service Professionals
- No Appliance/System Age Restrictions
- Re-key Service
Coverage Options
SilverBack Home Warranty offers three home warranty plans:
- Blackback Plan — $400 per year
- Silverback Plan — $500 per year
- King Kong Plan — $600 per year
It is important to note that pricing is for homes going through a real estate purchase. Here’s what each plan covers and how they compare:
| Blackback Plan | Silverback Plan | King Kong Plan | |
| Pre-season tune-up A/C and heating | ✔ | ✔ | ✔ |
| Re-key service | ✔ | ✔ | ✔ |
| Haul away/disposal | ✔ | ✔ | ✔ |
| A/C unit | ✔ | ✔ | ✔ |
| Heating unit | ✔ | ✔ | ✔ |
| Heat pump | ✔ | ✔ | ✔ |
| Evaporative cooler | ✔ | ✔ | ✔ |
| Registers | ✔ | ✔ | |
| Coolant recapture/recovery/recharge | ✔ | ✔ | |
| Window A/C unit | ✔ | ✔ | |
| Drain line stoppage | ✔ | ✔ | ✔ |
| Plumbing pipe leaks | ✔ | ✔ | ✔ |
| Toilet | ✔ | ✔ | ✔ |
| Water heater | ✔ | ✔ | ✔ |
| Garbage disposal | ✔ | ✔ | ✔ |
| Pressure regulator assembly | ✔ | ✔ | ✔ |
| Showerheads, arms, faucets | ✔ | ✔ | |
| Shower diverter valves | ✔ | ✔ | |
| Angle stops and gate valves | ✔ | ✔ | |
| Interior hose bibs | ✔ | ||
| External hose bibs | ✔ | ||
| Water heater expansion pack | ✔ | ||
| Electrical system | ✔ | ✔ | ✔ |
| Panels and subpanels | ✔ | ✔ | ✔ |
| Junction box | ✔ | ✔ | ✔ |
| Circuit breaker | ✔ | ✔ | ✔ |
| Ceiling and exhaust fans | ✔ | ✔ | ✔ |
| Trash compactor | ✔ | ✔ | ✔ |
| Garage door opener | ✔ | ✔ | ✔ |
| Built-in microwave | ✔ | ✔ | ✔ |
| Dishwasher | ✔ | ✔ | ✔ |
| Oven/range/cooktop | ✔ | ✔ | ✔ |
| Smoke detector | ✔ | ||
| Refrigerator | ✔ | ✔ | |
| Washer/dryer | ✔ |
In addition to this coverage, SilverBack offers individually priced add-on coverage options that can be added to any plan. The following options are available:
- Stand alone freezer
- Water softener
- Additional water heater
- Second kitchen
- Basement apartment/mother-in-law suite
- Central vacuum
- Septic system and pumping
- Booster pump
- Sump pump
- No fault coverage
- Water/gas/sewage line coverage
- A/C protection
Set Your Service Call Fee
SilverBack Home Warranty is unique because it lets clients choose the amount of their service call fee. There are three options: $75 per service call, $100 per service call, or $125 per service call.
While choosing the cheapest service call fee might seem like the obvious answer, keep in mind that lowering your call fee will result in your monthly payments going up. Alternatively, choosing the most expensive service call fee will lower your monthly bill.
24/7 Emergency Claim Service
SilverBack Home Warranty has representatives available 24/7 to answer any questions or address concerns. However, the company also has an emergency line for clients to report more severe and dangerous appliance breakdowns.
Repair or Replace
The SilverBack Home Warranty website states that if the company can’t fix an appliance, it will replace it. However, be sure to read your contract for more detailed information.
Service Professionals
SilverBack Home Warranty boasts that it works with a network of professional contractors who are insured, licensed, and perform outstanding work.
No Appliance/System Age Restrictions
Whether your appliances or home systems are new or old, SilverBack will cover them. This is unique in the home warranty industry because most companies have coverage restrictions for appliances or systems of a certain age.
Re-key Service
Homeowners can have up to six locks re-keyed and only have to pay the service call fee.
Cons
- $50 Cancellation Fee
- No Live Chat Feature
$50 Cancellation Fee
Once you sign a contract with SilverBack Home Warranty, you have 30 days to cancel free of charge (if no service requests have been made). If you decide to cancel after the first 30 days, homeowners will be charged a $50 administrative fee.
No Live Chat Feature
Currently, SilverBack Home Warranty does not offer a live chat feature on its website. Consumers can get a hold of a representative by either calling or emailing. However, these methods aren’t always ideal, and some consumers may be reluctant to reach out.
Live chat features are increasingly becoming more popular as it allows businesses to give quick answers to questions about their products, solve problems faster, and assure customers that they’re available to help.
Although the main company page doesn’t have a live feature, Silverback Home Warranty does have a Facebook page, and the company usually replies within an hour.
The Bottom Line
SilverBack Home Warranty is a good option for homeowners looking for an affordable yet extensive home warranty.
The company offers three warranty plans that vary in coverage. The Blackback Plan is the cheapest option, but several appliances are not covered. The Silverback Plan is the middle ground, not nearly as limited as the Blackback but not as extensive as the King Kong. The King Kong plan is more expensive but covers a wider range of appliances.
You’ll need to keep in mind that choosing the most basic plan will save you money, but if something like your ceiling fan breaks, you’ll likely have to pay for it out-of-pocket. As with all home warranties, we recommend that clients carefully go over the coverage options. This helps to ensure that you’re getting exactly the coverage you need.
SilverBack is a young company and a new player in the industry. While this doesn’t directly affect its given services, the company hasn’t had as much time to garner a large client base or build its reputation.
However, being new to the game doesn’t mean the company isn’t trustworthy. It simply means that consumers may have to do a bit more legwork to determine if this company is the right choice for their home warranty needs.
