Name: Select Home Warranty
Rating: 1.2

check_circle

Verified Customer

star star_border star_border star_border star_border

Carri

Terrible experience with requested AC repair that was not done. Resulting in my plan being cancelled and the year balance that I paid being refunded

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

denise dimsey

waiting for my refund for when my AC went out and they sent a shady character and i had to pay for an idividual to fix prblem

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Williams

They are very unprofessional and don't explain contract and the reimbursement policies up front

4 years ago

check_circle

Verified Customer

star star star star star

Moore

Great value and easy to.work with employees

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ora Lynch

Dispatched provider, who checked problem, then never returned. Office personnel inconsistently knowledgeable of their own company

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Byrd

Little value for the money. Service techs displeased w reimbursement schedule. Claim review process too long

4 years ago

check_circle

Verified Customer

star star star star star

Thomas DeLuca

Polite customer servers- work is well done in short time .

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Polly Tomball, TX

Almost everything that I've tried to get fixed, they wouldn't fix. I thought they should have been covered, but they weren't.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Salvatore Lillington, NC

Both my claims have been denied. I have a leaking pipe under my house and they refused to cover it.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Goud Washington, DC

Our fridge broke and they told me that it wasn't covered because it was the ice maker.

4 years ago

check_circle

Verified Customer

star star star star star

Markteisha Jacksonville, FL

The customer service is good.

4 years ago

star star_border star_border star_border star_border

Sharon

They are scam artist! I filed a claim on my AC unit and they denied it because I did not have 3 years of maintenance records! Who keeps 3 years of maintenance records!!!?? Just an excuse not to pay. SCAM ARTIST ALERT!!!

10 months ago

star star_border star_border star_border star_border

Iolanda Mendes Miami, FL

don't be fooled, lousy service and customer service representatives never know anything After they sent two technicians to repair the washer and dryer, they gave two wrong diagnoses, they told me to hire one, I did it and then they didn't pay me They claimed that this was not in the policy after they authorized me I feel deceived

1 year ago

star star_border star_border star_border star_border

artik Chico, CA

It is just a waste of your time, money, and health, they are useless crucks, I was stupid enough to believe their sell agent after that started disaster, send 4 claims, endless time of talking with agents, all claims they declined, send me back 13$ check when I spend 800$

1 year ago

star star_border star_border star_border star_border

Andi Albanese Duffy Alpharetta, GA

Terrible coverage and customer service. I highly suggest you stay away from Select Home Warranty! The process to file a claim and hopefully secure a vendor to do the work is terrible. I’ve been waiting 3 months and no resolution. The policy is not worth the cost.

1 year ago

star star_border star_border star_border star_border

Drew Lilburn, GA

Select home warranty is a fraud company, please stop advertising it and genuine. I have been played around for three weeks to get the refrigerator repaired but now they say that it's not covered. How is a repair that leaks freon by itself leaking not covered? Nowhere it mentions in t&c. Totally scam and it should be shut down. Very frustrating.

1 year ago Edited January 18, 2023

star star_border star_border star_border star_border

John Mathews Mission Viejo, CA

The worst of the worst. You have to jump trough hoops to get them to approve anything, then they don't repair or replace. All they do is throw you $150 and then it's up to you. Cost was $80 to have the service company out, so I really only covered $70 for a $1K job. DON'T USE THIS COMPANY!!!

1 year ago

star star_border star_border star_border star_border

Chris Ede Bryan, TX

Professionalism. They lack competent technicians. When they ask customers to use their own technicians, they will not pay for the full service amount. Again, they will most of the time find excuses to deny an expensive claims. Dissatisfied customer.

1 year ago

star star_border star_border star_border star_border

Kim D Fountain Inn, SC

On my first call I was told that if you have two issues that are related (plumbing) you have to pay a service call for each issue. I've never been with a warranty company that did that. Then I was told I'd be charged a $75 fee to cancel my month to month contract. Never again.

1 year ago

star star_border star_border star_border star_border

Linda Hargues Sheridan, AR

I have had the worst experience with this company I have had it for several years used it one time that I got paid for the other times they would not fix the washing machine they did not fix the air conditioner they have done nothing they said they would do and I’m still arguing with them don’t use them

1 year ago

star star_border star_border star_border star_border

Amir Bethesda, MD

I wish I could give no star. Terrible company. My washer broke which was only 2 years old, after 3 months still not fixed. Words cant describe how horrible this company is. Save your money and go with a different company. This company is all about taking your money and drag you along the way till you give up. Shame on you select home warranty.

2 years ago

star star_border star_border star_border star_border

mel cis Beeville, TX

This is total BS!! Such a waste of my time and money. They pull these stupid excuses as to why they cannot cover whatever is it that is broken. They have NEVER found someone to do a job , I have always had to find them myself. They short me the reimbursement amounts (and thats if they even pay)! I dont see how this is legal..

2 years ago

star star_border star_border star_border star_border

Karen Coleman Porterville, CA

I called Select Home Warranty because I had a cracked heat exchanger inside my heater. They refused to come out and and repair it because of a possible carbon monoxide leak, even though it was only a possible threat. And, the heater was covered in my policy. When I told them to cancel my policy, they said there would be a CANCELLATION FEE.

2 years ago

star star_border star_border star_border star_border

Will Ashburn, VA

I have been waiting 8 days for a technician to check out my dead AC unit. Select Home Warranty now tells me it will be another 1-2 business days before a technician will see my unit. I was told the same thing 2 business data’s ago. Beginning to believe I have been ripped off. Horrible service.

2 years ago

star star_border star_border star_border star_border

Luis Avitia Garland, TX

The absolute worst service I have ever had. They sent a technician who spent 5 minutes looking at the floor then left, the issue was plumbing and he did nothing at all. The claim has already been denied without anyone ever actually looking for the issue. Read the contract carefully, it's contradictory at best and malicious at worst

2 years ago

star star_border star_border star_border star_border

Marilyn Anglin Sherwood, AR

Absolutely nothing! I am a Realtor in Arkansas and this warranty is by far the worst. They cover nothing. I ended up buying a new dishwasher for $900 and they paid me $225. It took 9 months to get my money. I have a Samsung 2018 refrigerator. The ice maker is not covered at all. Will not recommend to my clients for sure.

2 years ago

star star_border star_border star_border star_border

Ray Salazar La Quinta, CA

Do not purchase this company’s warranty. They will make excuses and find loopholes to not cover your appliances, components, repairs. Their prices are cheap to suck you in. Do not purchase you will be dissatisfied and disappointed.

2 years ago

star star_border star_border star_border star_border

Simin Amini Phoenix, AZ

My first experience with them . When I was purchasing the warranty i wanted to make sure everything is included including plumbing and its fixture. Now that I have a problem which requires the fixture to be fixed, they refuse to change the fixture and I have to pay out of my pocket to get it done or have to pay more $ for additional coverage.

2 years ago

star star_border star_border star_border star_border

Riana Jamison Smithville, TX

3 Claims were filed in the last 6 months and not once did a technician arrived. I was forced to find my own technicians and the company will find a way not to reimburse any cost incurred by the policy holder. The service is totally unsatisfactory and unreliable.

2 years ago

star star_border star_border star_border star_border

Bdub Boardman, OR

They could not find anyone to perform services. Told me to find my own and they would cover it. We found our service tech, got the problem fixed. Received $170 to cover the $560 bill. Same on the next call except we received $00 for the $1400 service call. Nothing but horrible service. They lied to us. Would not return calls. Just a mess.

2 years ago

star star star star star

Wally Prawicki Sedona, AZ

Sam Mason was very helpful and efficient in explaining the benefits of Select Home Warranty and I was sold.

2 years ago

star star_border star_border star_border star_border

John Smith Simi Valley, CA

If I could give 1/2 a star I would. This company does not pay what they claimed they would in their contract, nor do they want to help remedy the situation. Additionally, if you try to cancel your policy they hold your money hostage, until you agree to receive whatever they feel like giving you back. It is unconscionable, and truly heartbreaking.

2 years ago

star star star star star

Marko Canonsburg, PA

I got a great deal from one of the nicest and most knowledgeable reps I have ever dealt with (Tom B.),

2 years ago

star star star star star

Vanja Autry Lebanon, OR

Was very please with the customer service I received. Answered questions and was able to help me save even more money!

2 years ago

star star star star star

Dyan Bailey Lakeville, MN

My representative Jake H was great to work with. He answered all my questions that I had at the time.

2 years ago

star star star star star

Jeff Drury Clinton, IA

The gentleman Jamie who called me was polite and professional haven't gotten to use the service yet tho

2 years ago

star star star star star

Charles Blackwell Jacksonville, FL

Bruce did an excellent job describing the program and gave me good options. He exceeded my expectations. Charles

2 years ago

star star star star star

mayra cadena El Paso, TX

I just signed up but the representative was kind, helpful, and very informative. Great customer service.

2 years ago

star star star star star

Nancy Starcher Winter Park, FL

I received direct answers to my questions. Elliott was very knowledgeable and offered me several options for enrolling.

2 years ago

star star star star star

Bonnie Risher NC

We were impressed with the presentation by Jordan E. He was polite, patient and succinct in his delivery.

2 years ago

star star star star star

Su Shiozuki Mesa, AZ

Very simple process, excellent sales representative. Very informative wrt Veterans options/benefits. Thank you.

2 years ago

star star star star star

Ellis Smalls Garner, NC

I spoke to Steven who explained the coverages and got me the discounts I was eligible for. So yes I signed up! Thanks

2 years ago

star star star star star

Clay Exton Silver Spring, MD

Representative, Jonathan, was great explaining their company and it's offers and coverage in Home Warranty.

2 years ago

star star_border star_border star_border star_border

Marlin Gindlesperger Irving, TX

Bought a 5 year warranty. What a waste of money. Had 3 claims in a year. None were covered. Had to find somebody to fix problems as they had nobody to service. Worst scam ever. Go with American Home Shield. Well worth the price difference.

2 years ago

star star star star star

Mitch Baker Jacksonville, NC

Daniel C. was very professional and helpful throughout the process. It was a pleasure talking and working with him!

2 years ago Edited September 14, 2021

star star star star star

Emily Gerra Victorville, CA

Great customer service. Great price and easy to get a hold of. Richard Z was wonderful to work with.

2 years ago

star star star star star

Kathy Miller Titusville, FL

I talked with Bruce A and he was very professional and helpful in making my decision on going with their company.

2 years ago

star star star star star

Sandy Kay Kansas City, MO

Very easy to get a warranty. I am glad to have peace of mind knowing that I am covered should anything go wrong.

2 years ago

star star star star star

Eric cartwright Green Hill, TN

Just signed up so my experience is new. Bruce A, was very professional and knowledgeable, he answered all questions .

2 years ago

star star_border star_border star_border star_border

Teodoso Cespedes Harlingen, TX

Recieved a call from Jeff S after an inqiuire on the internet last night. He explained the Select Home Warranty coverage and went over bonus coverage. He did a great job of explain everything. We just signed up for the premium coverage.

2 years ago