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Select Home Warranty

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6.4

Overall Score

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LAST UPDATED: March 19th, 2024

Select Home Warranty has a proven track record of success. Several customers mention excellent customer service in Select Home Warranty reviews, and the company offers very competitive pricing. The warranty company has a free online quote generator and allows customers to file claims online. The home warranty company is headquartered in Mahwah, New Jersey, and has been in operation since 2011.

Read Select Home Warranty reviews below to see what real consumers have to say about the warranty service provider.

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The Good

  • Online Claims Submissions
  • Coverage Options
  • Promotions
  • Helpful Website

Online Claim Submissions

Submitting claims is simple through the online submission form on Select Home Warranty's website, regardless of what warranty policy you have. All a customer must do is input their personal information and policy number, as well as a description of the problem. A Select Home Warranty claims representative will then contact you shortly after your submission. This provides peace of mind to homeowners, ensuring them a technician will be contacted quickly and be scheduled to repair or replace the problematic appliance in a short amount of time.

Coverage Options

Select Home Warranty has multiple coverage options for homeowners, buyers and sellers, contractors, and people in real estate. Customers also have the choice to upgrade to Gold Care or Platinum Care if they aren't satisfied with the Bronze Care home warranty plan and they want more peace of mind. If customers are willing to spend a bit extra, Select Home Warranty offers packages that cover all major appliances and home systems. A detailed list of all appliances that are covered for each home warranty plan is as follows:

Bronze Care

  • Washing machine
  • Clothes dryer
  • Garbage disposal
  • Refrigerator
  • Stove/oven
  • Built-in microwave oven
  • Cooktop
  • Dishwasher

Gold Care

  • Electrical system
  • Air conditioning & cooling 
  • Ductwork
  • Plumbing system
  • Water heater
  • Heating system

Platinum

  • All covered items in Bronze Care and Gold Care

Optional Coverage

  • Pool
  • Central vacuum
  • Second refrigerator
  • Sump pump
  • Well pump
  • Roof leak
  • Stand-alone freezer
  • Lawn sprinkler system
  • Septic systems
  • Ice maker (in-refrigerator)
  • Lighting fixtures/plumbing fixtures
  • Additional air conditioning unit (each)
  • Additional heat/furnace (each)
  • Spa

Promotions

Select Home Warranty offers the occasional promotion. In the past, the warranty company has offered up to $200 discounts on the plan pricing, has given customers a few months of free home warranty coverage, and has even offered free roof coverage to new customers. These plans are usually time-sensitive and have deadlines, so new and potential customers would be wise to take advantage of promotions when they come along.

Helpful Website

Select Home Warranty has an extensive website that is easy to use and has a wide selection of information. The website includes a free online quote generator, making it easy for customers to get an idea of what their individual pricing and coverage would be like if they went with Select Home Warranty. The company's website also has a FAQ page and Blog section where they answer common questions and discuss topics related to the industry. 

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The Bad

  • Repeat Service Fees
  • No Mobile App
  • State Availability

Repeat Service Fees

Select Home Warranty charges a service call fee, which customers will be expected to pay every time a technician visits their home, regardless of whether or not the item has been looked at recently. The payment must be paid at time of service, and failing to do so will result in your home service contract being suspended. If any suspension of the service contract occurs, this does not change or extend its original termination date. And any pre-existing conditions or malfunctions are not covered by the service contract. However, normal wear and tear of appliances is covered, and Select Home Warranty will repair it as part of the contract. Also, this is not uncommon within the home warranty industry to charge money for every time a repair person visits a customer's home. 

No Mobile App

Select Home Warranty does not offer a mobile app for Android or Apple devices, unlike some other home warranty companies. Mobile apps are useful for customers to submit claims or pay fees through their mobile device instead of having to access a desktop, so the fact that the company doesn't offer one makes some processes less convenient. 

State Availability

Service from this home warranty provider is available in most of the country. However, the company doesn't operate in the following states: 

Click on your state in the list above to see the best-ranked home warranty companies available in your area. 

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The Bottom Line

Select Home Warranty is a highly legitimate company that offers extremely competitive pricing, a number of package options, a simple online claims process, a helpful website, and occasional promotions. Select Home Warranty has a proven track record and is great for providing homeowners protection for the wear and tear of major systems and appliances and to save money through avoiding high repair costs. With many positive reviews, the customer satisfaction level seems to be high. The company backs up its quality service with great home warranty coverage options.

We recommend that customers consider Select Home Warranty for its fantastic service and home warranty plans.

Read hundreds of Select Home Warranty reviews below to hear what customers have to say about the home warranty provider. 

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Star Rating

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1.2

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3,928 Reviews

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57%

4 grade

7%

3 grade

3%

2 grade

3%

1 grade

30%

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David Sauers

Select home warranty put words in my mouth when filing a water heater claim. They said I said it was leaking which I did not say. I had to get my own plumber to say it was not leaking. Then Select said it had a gas leak. Again I had my own plumber say it was not leaking gas. Then they try and say the 30 days wasn’t up to cover the water heater. I join Select Home Warranty January 10, 2024. It is now March 19th 2024 and the 30 days is pasted and they refused to comply with the contract, put words in my mouth and circumvents the contract.

3 weeks ago

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Dean

When we needed them, the fellow who called on us was absolutely terrific and he knew what he was doing. He was courteous and professional. We needed it on a dishwasher. The fellow came out on time and he checked the whole system in case it was an interior panel that was going bad. He did his job and above his job and was extremely professional and polite. They've done everything they promised to do.

4 years ago

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Shahab Euless, TX

They provide service on time to the company and I don't have any complaints about them. What I needed they actually provided me. They fulfilled what my needs were. One time it was my dishwasher, one was a breaker issue, and one time it was my washing machine. Whatever issue it is, they always fixed it for me. The customer service people are cooperative.

4 years ago

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Gw Mcklintock Conneaut, OH

Classic case of what happens if you don't read the fine print. They don't tell you during the sales pitch that after a certain age, Select depreciates the item and will only pay a small percentage. Learned this the hard way after the CSR told me and to go ahead with the repair only to find out they wouldn't reimburse me because it was too expensive for a repair. After deducting the service call, they only gave me 10% of what I paid.

1 month ago

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Michael Lake Forest, CA

Several claims were denied because they were not covered. Fair enough though for one they never told me it was not covered. I had to call back asking the status to discover this minor detail. Both claims that were covered were problematic. In the first they wouldn't even tell me what my policy limits were for replacing an HVAC. Afterwards they asked for information multiple times. The same and more happened my kitchen range. I asked to apply what would have been the cost of repair to replace my 30 year old range. They informed me they would not reimburse until after I sent in an invoice which is fair enough. After the third time sending in the invoice, they informed me that they had paid the technician for the repair and would not be able to give me the money. Speaking with customer service is always a chore. Any deviation from their script is met with confusion. Asking too be transferred to someone who can answer my question leads to a promise of researching the issue and an unsatisfying response

2 months ago

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Lovely daisy Brooklyn, NY

I had to put in a claim for my water heater and select was able to send I actually used in the past to come out the same day to repair my problem. I was so happy that they took so much information from me over the phone so they can get it right the first time. Very happy with the service and will Definitely recommend to my friends and family.

3 years ago

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Aaron

I have had to use the warranty once and it was so simple to file a claim! My deductible was exactly what I was told it would be if I ever filed a claim! No issues and no screaming matches trying to get it covered! Thank you Select Home Warranty!

4 years ago

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Elaine Ceigler Chandler, AZ

This is the second year I've had Select Warranty. The first and second year both the reps were great! The first year the rep quoted me 1 extra month for free and he waived the 30 day waiting period. The problem being is they never send you any information on what you're getting! Had to use the warranty before 30 days and after many phone calls an arguments they came! This year ... they still haven't sent me anything saying what I get. I've left messages and the rep said he would send me the info! I have nothing stating he gave me 2 extra months for a lesser fee for fixing stuff . Getting ready to cancel if I don't get something in writing!

4 years ago

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Judy Murray

In general, I believe all home warranty companies, including Select Home Warranty, have clauses built into policies that a written in a way that makes it hard for consumers to know what is a "covered repair". These clauses are then used to disqualify a repair request. With respect to Select Home Warranty, I was particularly disappointed when I requested the company send a repair person to verify if the problem was what they told me would not be covered so I could at least get it fixed. I was told they do not send technicians to investigate uncovered repairs, but if I had another company fix the problem I could request reimbursement if they determined the problem to be covered by policy..

4 years ago

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Luther

I only used them one time, but everybody seemed to be on the ball and a repair person was here quickly. I had an upstairs AC unit that wasn't working and they came and checked it out and thankfully it only turned out to be a thermostat issue.

4 years ago

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Justin

They sold me the plan knowing that I live in the west and they do not provide coverage they don't provide true coverage for people on the west they only operate on east coast time and if you have a claim that you're trying to fill and you want to do it in the afternoon even if it's early afternoon you're going to, you have the strong possibility of running into a case for you can't get your claim approved and they're also not open on the weekends so it's incredibly difficult to get a claim approved and get service like this. Again their availability is really poor for people on the west and there aren't very clear about that when you sign up with them but they are friendly enough you know is there decent customer service.

4 years ago

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John

they were prompt and they were able to get everything resolved within a reasonable time. I needed my fridge repaired and I just put in a warranty ticket and within one business day somebody got a hold of me and schedule the appointment.

4 years ago

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Sylvia

The service is good. They got right back to me as soon as they could and got everything taken care of. It's a lot cheaper than going through a repairman and I'm on a fixed budget. I did have to have them come back when I had a circuit breaker problem because they didn't fix it complete but they did come back and redo and it's now working fine.

4 years ago

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Hardik

I needed select home warranty a few different times and it was a great experience. It's very handy and they provide excellent service, though with some kinds of repairs it takes a while and I have to follow up instead of someone reaching out.

4 years ago

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Debra

It is affordable. I did have some issues, but customer service was able to rectify them. They give you the contact information for the people that are supposed to be the contractors for the service so make sure they are really contracted and the first people they sent me, I called and they were not contracted and wanted me to pay for the service but they second people that were contracted did a great job.

4 years ago

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Linda

I'm very impressed with them, so impressed that I had my brother call and he just got a warranty for his house. Customer support is wonderful, every time I call in, the people know what they are doing and they get right back to you as soon as they can. To get our vacuum system fixed for just forty five dollars was impressive.

4 years ago

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Carol

I was happy with them for the most part though when my washing machine went out, they got somebody out within a day or two but then denied my claim and never let me know but it all worked out. When I used them for some electrical, they guy came out the same day and it was great. It didn't transfer with me when I moved, it would have nice if it transferred but everybody was not on the same page when I moved.

4 years ago

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Vernon

It was recommended to my by the owner of the house I purchased. I like their customer service, seems to be very respectful and highly professional. Every time I call them they respond immediately. When my garage door came out they responded in a couple hours and everything was taken care of.

4 years ago

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Darry

They have knowledgeable service technicians that have been able to get the job done in a minimal amount of time. They sent a tech out for my furnace and once everything was verified it got approved. It took about a week but we got it done.

4 years ago

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Bob

I had to recall one claim and they were very professional and very quick. The furnace stopped working and when I called, they had somebody out here the next day and they opened it up and went through it and replaced the thermostat I believe. They preformed what they said they would do and when they said they would do it.

4 years ago

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Becky

They respond quickly and get to the point. I had a washing machine that was out of balance and they had to come out and put clips on and everything went really slick. The time request was fairly quick and the repairs were done. Everything as per the contract.

4 years ago

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Denise

Our past situations, there have been some good ones and some bad ones. I didn't take the time to read my contract so I discovered that my air conditioning wasn't going to be covered. Though another time I called about it, they came and fixed it. The people are receptive and respond to me timely and were professional. I think the price is appropriate.

4 years ago

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Kathleen Norcross, GA

Couple small issues where I've had to call back and check up on things but other than that it's going well. I never had any issues with them not covering something. My dryer broke so they said that they would send me money for it and that took probably a couple weeks.

4 years ago

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Paul Leland, NC

The hot water heaters stopped working so I found somebody to fix it. I submit the bill to select home warranty and I got reimbursed. They're reliable and any time I've contacted them the person I spoke to was curious and knowledgeable.

4 years ago

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Cecil Austin, TX

We were traveling and our AC broke. The very next morning I called and I think that afternoon it got looked at. The repair person called select warranty to get approval and replaced it and so we were back up and running by early evening that day service within twenty four hours everything was fixed. In Texas that makes a big difference.

4 years ago

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Justin Monument, CO

Only times we've had issues they've been resolved quickly. We had a repair issue with our toilet. I called select home warranty they had a guy out in the next couple of days. It was great. When it came time to renew we had way too many phone calls and emails from them. Way to aggressive of a marketing campaign.

4 years ago

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Vishal Castle Rock, CO

They were able to send a plumber in a couple days when I called to report a problem. I think the customer service is excellent. They actually understand my problem quickly and try to give me a resolution as soon as possible. The contractors they hire have the same attention to detail. I do think they should give freedom to contractors for them to do their job instead of calling for approval.

4 years ago

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Shana Teasley

Unfortunately we were scammed by this company also in Oct. 2021 ( 125 service fee). We pd 2279 upfront only to have every claim denied with fly by night companies coming in with the exception of a septic claim we pd up front, whilst my husband dug and covered trench from house to septic and we waited a yr for 400 refund… my last at with them ended up with me going to BBB and asking for refund cancellation, to which they told me they owed me 4.26 so I might as well finish my contract through 2027… of course with them Denying claims!! Disgusting company

2 months ago

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William Hitchcock

TOTAL RIP OFF!!!!!! Ceiling fan stopped working, no service call to fix they want to give me $45 for a 52" Hunter ceiling fan and pay out of pocket to install. Called because kitchen sink drain was clogged, dispatcher said someone will be here in 24-48 hours to fix,, It's been 16 days no one has showed up... 3 call backs to them.. same story, someone will be there within 24 hours to fix.. Still a no show.... Total waste of my time and $$$$. Avoid this company!!!! TOTAL RIPOFF!!!!

1 month ago

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Navraj Cheema Houston, TX

Title: "Beware of Select Home Warranty - Scam Alert!" I had the unfortunate experience of dealing with Select Home Warranty, and it's safe to say it was an absolute nightmare. This company engages in deceptive practices by putting a cap on repairs, essentially scamming customers who trusted them for reliable service. The so-called warranty is nothing more than a false sense of security. Save yourself the frustration and steer clear of this company. Their service is not just bad – it's a blatant scam that preys on unsuspecting customers. Avoid at all costs! If I can put - stars for it . And I have platinum coverage Here is a clause they hide in contract . 10.1 Dimensions, Brand and Color, Limits. Select will not be responsible for matching a system or appliances color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiency. The following guidelines will be implemented to provide a repair/replacement allowance. For heating or cooling equipment (hvac),the repair/replacement allowance is $2000. For appliances, plumbing and electrical(non-heating or cooling) the repair/replacement allowance is $500. For additional coverage options the repair/replacement allowance is $400. If Freon coverage is selected as an option the limit is $200.Furthermore you agree that during the first 30 days of coverage, no coverage will be provided for replacement of entire systems or appliances or Evaporator Coils, condenser coils. Compressors, control boards, motors of any kind.

3 months ago

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Ya Chang Miami, FL

I started the policy on November 23, 2023. The sale agent is a liar, who told me that the policy start after 30 days and I can cancel in the middle of the year without cancellation fee. After 32 days, my fridge had a problem, so I submit a claim. Then the agent told me that there is a fine print, If I pay by credit card, the waiting period is the 35 days instead of 30 days (which is Dec. 28, 2023). Then I decided to cancel the policy on Dec 27, 2023, the agent told me there is a $75 cancellation fee. It is totally ridiculous that they charge the cancellation fee for a policy that never started and I never used. And they refused to refund the two monthly charge ($42*2 = $84). So they just scam customers to pay $159 for a policy that never take effect for even 1 day!

3 months ago

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Laura Ellsworth Evansville, IN

I bought a home and the owner provided a Select Home Warranty (SHW). My water heater went out and I filed a claim. First issue was they did not have a person available to assess and had me find my own after 2 days. I did so and obtained an estimate of $1850 because it was not fixable. My service person spoke to them on the phone and they told him it was authorized. I did not trust them because I had to call multiple times to discuss the invoice sent. I was told they had not received the invoice however after I insisted they finally "located it". Two of the people that I spoke to were obviously working from home, were difficult to understand, had children in the background, and I don't think they could easily access some of the previous calls I had made . Then I was told they would only authorize $175 based on the age of the current water heater and would only pay $65 for the service call they had me request because they did not have any providers available. This policy was $500 paid for by my seller. So beware. They will run you around and do not pay to REPLACE. They give you the value of your current item.

3 months ago

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Steve taylor

Fast, efficient, communication is okay! I was a little confused as to how the provider doing the work was to be paid. Althouse my first claim was to have no co-pay I received a call from them that you told him that You were not waiving it. It took three calls before it got straightened out. Overall I am pleased!

4 years ago

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Ernest Wilkinson Grand Prairie, TX

Service is good .I have not had to use it that much so far. I had a problem with my Garage door and ended up paying about what I would pay if I didn't have the warranty.All in all Select is about as good as you can get for the money. to

4 years ago

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Chris mcgaughey Houston, TX

On call outside so far, they have done a pretty good job kn response time. Seems to be getting better. I would like them to have more contracts with vendors in the Houston area. I am glad I paid up for 3 years for the service.

4 years ago

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June Greenlaw

Because the process of getting someone to fix something that is urgent is CRAZY! I had water coming thru my ceiling and they want you to wait 24-48 hours for them to find someone to fix it. If you call for service yourself, the amount of time you and your repair many have to be on the phone with them is nuts! They paid to have the plumber cut a hole in my wall to fix the leak, but wouldn't pay to have the wall repaired. When I asked them why, they said they don't pay for "access". They mistakenly paid for the plumber to cut the wall. WELL HOW IS HE SUPPOSED TO FIX THE PROBLEM??? I had a problem with my heating unit and they said since I couldn't give them 3 years of service records the limit I could get for heating and air repairs was $150. I got this warranty when I bought a new house. How am I expected to have 3 years of service records??? If you have an emergency situation and you pay for the repairs yourself, the time it takes to get reimbursed is about a month.

4 years ago

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Joseph

I picked Select Home Warranty based on the reviews I read online and the price. Customer service always solves my problem. I've had Electrician problems and appliances problems and they fix it.

4 years ago

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Carmen & Phillip

Affordable and allows me to get the services I need in a timely manner. They are pretty good about communicating , though there is some hick ups around the holidays, though I don't know if that is them or the third party companies that they are using.

4 years ago

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Anna

I've never had any issues that were not taken care of. I get immediate response and everything goes smoothly with the repairs. I was happy with how they handled it. It is everything I wanted in a warranty.

4 years ago

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Trudy

I like the price, forty five dollars for them to come out. I had another company and I paid seventy five dollars. I didn't have to wait when I called them or they were calling me right back. One time I needed to use it and I had quick service, he came out the very next day and fixed the problem.

4 years ago

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Peggy

Right price for the services offered. Everything has always been resolved but depending on who you speak to in customer service, sometimes you get great responses or sometimes you don't. When I needed it for my water heater they came out and checked in replaced the thermostat.

4 years ago

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Joyce

The quality was good because the workmanship was excellent. We used it for sprinkler repair and washing machine repair and when we reported it, somebody came out and got it taken care of in an expedient manner.

4 years ago

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Sukhminder

It is affordable and if I request work, they come right over right away and then approve my request. They care about us and the customer service is good. I've been telling everybody that this is a good company.

4 years ago

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Gaurav

I'm pretty much happy with it. I don't have problems with. The service has been pretty good. The people who helps you choose the plans are nice and all my questions are resolved when I call customer service.

4 years ago

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George

They provide the most comprehensive coverage at a discount price. There was a little back and forth my fist time using them but ultimately they got it squared away and everything was taken care of. I've good experiences once we got past the initial confusion of my initial claim.

4 years ago

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Naveed

It's more convenient if you have it. The few cases I have had, I got quick responses within forty eight hours and the technicians were quite knowledgeable. I think they could create an app or something for more easy access if you to report quickly, that is my suggestion on how they could improve.

4 years ago

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Raymond

I recently tried to process a claim and it took much longer then it should have. We had our washing machine break, they sent a tech out. The tech was great, he was very prompt and came out immediately and addressed my problems. It would have been 950-1000 dollars to fix it. We decided to buy a new one. It took a long time to get reimbursed for the new washer. It needs to be easier to process claim, nobody would follow up, I had to make all the phone calls.

4 years ago

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Dean

I would recommend them. We've only used them once but the gentleman that came was extremely nice, friendly, and explained what he was doing. He showed us what to check in the future to prevent the problem in the future.

4 years ago

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Richard Henderson

I have experienced delays getting warranty work done because several contractors have refused to work with Select Homes Warranty company. Additionally, Select Homes Warranty didnt make clear what would be covered by my policies and there have bee several times were a claim was generated only to be notified after diagnosis that this problem would not be covered.

4 years ago

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Kim Reilly

They are polite and prompt. I have a disagreement with them in the past, I actually forgot what is was but I am still with them. With me home apparently when it rains it pours, I'm glad they are there when needed.

4 years ago