Select Home Warranty
6.3
Overall Score
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Verified Customer
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Raymond
I recently tried to process a claim and it took much longer then it should have. We had our washing machine break, they sent a tech out. The tech was great, he was very prompt and came out immediately and addressed my problems. It would have been 950-1000 dollars to fix it. We decided to buy a new one. It took a long time to get reimbursed for the new washer. It needs to be easier to process claim, nobody would follow up, I had to make all the phone calls.
4 years ago
Verified Customer
Review Source
Dean
I would recommend them. We've only used them once but the gentleman that came was extremely nice, friendly, and explained what he was doing. He showed us what to check in the future to prevent the problem in the future.
4 years ago
Verified Customer
Review Source
Richard Henderson
I have experienced delays getting warranty work done because several contractors have refused to work with Select Homes Warranty company. Additionally, Select Homes Warranty didnt make clear what would be covered by my policies and there have bee several times were a claim was generated only to be notified after diagnosis that this problem would not be covered.
4 years ago
Verified Customer
Review Source
Kim Reilly
They are polite and prompt. I have a disagreement with them in the past, I actually forgot what is was but I am still with them. With me home apparently when it rains it pours, I'm glad they are there when needed.
4 years ago
Verified Customer
Review Source
Tola
They give you a reply back on time and they take care of your issues. I used it a few times. One for my AC. They got the technician on time and my issue was taken care of. The quality of service is exceptional.
4 years ago
Verified Customer
Review Source
Tony
It takes way too long to get someone to ask for service. I had to call about my air conditioning. It took four days to get someone to look at it and then there was a miscommunication with the console about whether I was paying the whole bill. According to my warranty, they were supposed to pay the total.
4 years ago
Verified Customer
Review Source
Hayati
Sometimes if something happened, I called them and they called me with the service people after two or three days. My AC was broken and we called Select Home and they sent us the only outsourced people available and it was about three days but they didn't fix it in one time. After about twenty days they only sent us the technician.
4 years ago
Verified Customer
Review Source
Amy & Morgan
Customer support is there to answer your questions but it almost feels like they are sales driven and after the first year of the warranty, the price went up. The company as a whole is not a bad company but I wish they kept their prices from going up. They are friendly and professional.
4 years ago
Verified Customer
Review Source
Ann
It seems to be the best value for what you get. I had a plumbing leak and I had someone come ou the next day and I can get an answer from them when I call. I do with there was a little more freedom as to who was going to do the work and maybe there was a little more background on who was going to come out.
4 years ago
Verified Customer
Review Source
anonymous
I've never had a bad experience with them. There have been a few different things that I've used them for and they were always very efficient and on time. The quality of the work was very good.
4 years ago
Verified Customer
Review Source
Janis
Air conditioner went out and I ended up having to pay twenty-five hundred dollars. I was upset about that because they did not cover the parts that were needed tofix it. They have the lowest deductible. They only send email, they don't give me a call back.
4 years ago
Verified Customer
Review Source
Stuart Butler
For the most it has been a very good relationship for the last 5 or 6 years. One issue with an HVAC repair that is mostly on me however i have yet to receive the $150 payment for the repair
4 years ago
Verified Customer
Review Source
K Woodbridge, VA
They're doing a good job getting the claims in and the customer service is generally up to par. My AC was pumping warm air so I phoned Select Home Warranty and put the claim in and I was pretty much set from there. The customer service feels like a bunch of sales people trying to make a sale. The rates are good and general customer service is good when you're calling to put in a claim.
4 years ago
Verified Customer
Review Source
anonymous Virginia Beach, VA
I renewed my contract for another 14 months because they act fast, have a good price, and always get in contact with me. They looked at my AC and water heater for my tenants and now they have no complaints.
4 years ago
J S Hanford, CA
I received a mailer from Select Home Warranty. I did a Google search for reviews on Select Home and they were rated one of the top 10 for 2021. I decided to get a quote and I was immediately called by Ben Thompson. Ben was very patient and knowledgable. He answered all my questions and even offered me a better rate then I was quoted online. After talking with Ben and reviewing the contract, I feel very good about my decision to go with Select Home. I currently have American Home Shield but Select Home offered me free roof protection as well as offering me sprinkler coverage, neither of which AHS offers. Ben also told me that I have a 30 day money back guarantee if I changed my mind.
2 years ago
MikeOhio Cincinnati, OH
Have had a competitor Home Warranty for approx 20 years Price keeps going up and service techs they send are often clueless as to how to repair. Select Home Warranty Rep was courteous, very knowledgeable and listened to every question I asked. I have been in sales management for 44 yrs so I know good sales techniques. Sean listened to my concerns about price increases and my home needs. He offered a great deal for multiple years, lower pricing and locked in pricing. Everything I was looking for. Obvious he did not have a sales pitch but listened to me and answered my concerns. Believe me, he is a keeper.
2 years ago
David Steen Houston, TX
I took out a Home / Pool Warranty with Select Home Warranty two years ago when my wife and I took ownership of our house and have renewed it last year as well as this year mainly because the price has been competitive and the one time I had to have a technician come out to look at our clothes washing machine I was satisfied with his expertise. Also, your agent Moe H was very courteous and informative and when asked what promotion he could offer me to retain my business he was able to offer me a better price of 550.00 for the same coverage as I had in the past plus 2 additional months at no cost. I'm happy to say that I am a satisfied Select customer thus far.
2 years ago
Richard Rindels Elizabeth City, NC
Wow! I just got off the phone with Mr. Lucas S. with Select Home Warranty Company. The plan he showed me not only saves my wife and me a great deal of money but the coverage is leap years ahead of our current plan. Thank you, Lucas! I also really appreciate you going over the multi-year plan which saves even more by locking in our savings to the current year prices to protect us from price increases. We also were able to get a senior discount (at only 60) and an additional discount for being a veteran of military service. With these discounts, we will now be paying less than half of what our previous company charged us with twice the benefits and also half the per visit deductible. It will de great to know that we will now be getting top-notch (3 stars or better) repair people now instead of the cheapest our last company could find. I can't say enough, but Thank you again, Lucas!
2 years ago
Melvin Barrus Nampa, ID
I just became acquainted with Select Home Warranty so at this point I have no experience how they perform their service. However I was very impressed as I spoke to their representative Chase R. and as I found a plan that covered what I needed in the home I purchased. I had looked at other company's plans and found the Select Plan competitive or better than others I reviewed. Chase was so good to tell me about the incentives now and the cost benefits of a plan that covers multiple years. I had lots of questions and Chase took the time to patiently answer them all. I look forward to coming back and commenting on my service experience. For now I am feeling at peace to know I have coverage on my home.
2 years ago
Ronald and Sheryl James Cape Girardeau, MO
We have used Select Home Warranty when we purchased our house and it paid for itself for us for the one time we had to make a claim. We got online and signed up for another year and we got a call from Moe and he was great! Gave us a better deal and so we took it out for 3 years, with other benefits as well! Great experience and he gave us his direct number if we need anything else or have any questions. We will continue to do business after our 3 years, and its good to know we have one person we can deal with in the future! Thanks Moe for your help! Very much appreciated!
Ronald and Sheryl James
Missouri
2 years ago
Juan Rodriguez Auburn, AL
I spent a couple of days looking for a Home Warranty Company, and was not able to find the one that I was looking for, Some of them were expensive, other did not cover what I wanted. Finally I found the company that I was looking for. The company with a good price and a good coverage: SELECT HOME WARRANTY. When I called this company, immediately I received a text message from Mr. William P. I called him right away and he was very courteous answering all the questions to my satisfaction. Mr. P. also let me know about some special discounts that were available that finally made me decided to accept the policy to my satisfaction.
Thank you to Mr. P. help, I am done looking for a home warranty company.
Best regards,
2 years ago
Michael Leno Jacksonville, FL
Don't have any experiences yet, just signed up. We shall see. It really seems to be better than Choice Home Warranty, their only other "true" competitor. Main thing for me was how comprehensive and inexpensive to 2nd fridge or range or a/c unit, etc. and how they don't give you a low ball cash payout for units they can't replace as they are no longer available or parts are discontinued. They find a comparable unit currently available and use that one, it may be a different brand but that's because the company no longer makes them. For instance, you could have a Westinghouse or Kenmore unit and they were absorbed by other companies so the new brand is GE or Samsung.
2 years ago
Homeowner happy with coverage Oakdale, CA
Sean G at Select Home warranty was very helpful and knowledgeable so I chose the platinum program with the highest coverage, even got a veterans discount as I am a former US marine.... it is rare these days to get a straightforward and direct answer to questions and get things done and started so we will have the coverage we need in our home. I strongly recommend everyone to Select Home and especially Sean G as he made this important process easy and effective to protect our home at a truly great low price and excellent coverage if ever needed, even for the roof if something were to go wrong with a leak or something. This was s really good experience in todays challenging world.
2 years ago
Dr. Daniel R. Thomas North Port, FL
I really cannot say much about the plan, but the sales rep. was outstanding. Sol very carefully walked me through all the intricacies of the warranty offered by Select and made sure that I understood exactly what I was purchasing. Before finalizing the contract we had a minute to just chat. Sol carefully asked if I was a Senior Citizen. I chuckled as 55 had come and gone quite some time ago. He apologized and said he just wanted to know because I would then qualify for additional benefits and reduced rates on my plan. After we talked some more he told me that I qualified for an extended 5 year warranty on my home and all M its interior major appliances. He quoted me a price that was just too good to pass up. So bbn if you get the chance to talk with their reps, be sure to tell them everything you can concerning yourself and your home. It may just bring you the great coverage that I now enjoy. I slept that night like I was a teenager. Sol and Select removed a great heavy weight off of my shoulders concerning his I would be able to take care of any breakdown that I might have in my new home. Thank you Sol, and thank you Select.
2 years ago Edited September 14, 2021
David Calzoni Sacramento, CA
So far, we only went through the process of purchasing mobile home warranty insurance. We completed an online quote and clicked on it, and while my finger was still on the quote button, our phone rings. Literally!
It was Moe H, from the New Jersey office of, "Select Home Warranty." He kindly introduced his self. He was extremely knowledgeable about insurance. And, he was patient with us. Moe answered our questions, even if we asked the same one again and again. He gave us a home warranty we couldn't refuse, at an amazing rate, that even covered mechanical and replacement.
We do hope he will continue to be our insurance agent, and our go to person. We get VIP customer service when we call in, but we prefer to call Moe H. Moe is the best, no not the best! Moe H. is the most extraordinary customer service we have ever run into.
We are so selfish and happy Moe H. called us on Christmas Eve, instead of just going home to his family. He could have waited for after the Holiday.
Thank you, Moe H. from New Jersey! 🙂 You have us covered!
~ Lorrie and David
2 years ago Edited September 14, 2021
DAVID CARPENTER Madison Heights, MI
Brian O was a professional right from the start. He exhibited all the great traits of an experienced salesman should be expected of and beyond. He represented your company very well he explained all your plans and tried to sell up which should be what you are looking for in a leader in sales. We came to a agreement in what I was looking for but Brian also gave me some other options that were very fair and tempting that would have had most people agreeing too but in my situation I know what I wanted and what I need. Brian should be given a big shout out to his follow workers for is salesmanship skills!!!!!
2 years ago
Phil McKinley Palm Desert, CA
I had an excellent experience with Select Home Warranty setting up a new policy. I have been with another company for over 15 years with multiple properties. The company raised my rates by 42% so I started to shop around. Richard Z was the representative who helped me. He was outstanding in regard to his patience, his information, and his response to my questions. He gave me his direct contact number so I didn't have to go through the frustration of every time I called back I got a different person - which happened with the other two companies I was considering. I also appreciated the fact I was speaking to a person here in the US rather than being outsourced to someone who did not have a complete grasp of the English language. It was because of Richard's service that I decided to go with Select. I would encourage anyone who is looking for a Home Warranty Insurance Plan to at the very least call Select and speak to one of their reps. If you are fortunate to get Richard - you'll sign up.
Phil McKinley
3 years ago
Laura L King Palo Alto, CA
I just worked with Mark Johnson to add another policy to one of my rental properties. I am a real estate investor and own several properties throughout the US. I have been so happy with SHW that I keep adding on more policies. They offer a 5 year plan where you get the 6th year free, and it makes the cost/year on the policy very reasonable. I have never had a bad experience with these guys in the 3 states where I have policies. They offer consistently good service and the claims process is stress free. Look no further with Select. I have been with American Home Shield, First American, OneGuard and others whose name escapes me at the moment. None of them compare to Select in any way.
3 years ago
Tim Beaver High Point, NC
Steve K called me while I was just looking at the Select website. That told me he was paying attention and ready to help. We talked and, more importantly, Steve listened and ended up recommending a plan that fit my needs. I explained that I was in a town home and that the HOA covered some of the things that other folks might need, but that I didn't. Steve took all of that into consideration and offered me a plan that he was able to get started on the date I needed and that offers me the protection I feel that I need. I would recommend Steve and Select Home Warranty and I haven't even had to report a problem yet.. I hope I don't have to, but I can sleep secure knowing that I am covered for most anything.
3 years ago
Shilo Mugeespasm Rutland, VT
I have luckily not had to use Select for a service call yet, but I have used two others in the past four years. One of which I paid too much for only for them not to follow through with their own contract language. (The one good company, 2-10, does not service my new location.) Long story short, I had to cancel the “bad” one, American Home Shield, after paying thousands and not getting any decent service. I started looking for another home warranty company because I know that when they work, they work well. I have compared everything! All pretty much have the same type of bad ratings with the same types of complaints. So, at the of the day, Select HW offers the best plan options at the best prices for what will possibly be equal service to all the others. At least, if they are not adequate, I won’t kick myself for the crazy cost or the costly service fees that I would pay with others for the exact same terms and conditions. It was literally a $400 difference from the other top three (out of 5) companies in New England. Thanks to Alex B/Account Rep who was supportive and light-hearted about my past warranty issues and for affirming his confidence in his product. That good service alone, is worth five stars, because even the “other guys” customer service was less-than-desireable.
3 years ago Edited September 14, 2021
Jackie Polk Lufkin, TX
I initially received a card in the mail so I went online to find out more about your warranty offering. I had to abandon the process and Bruce A went out of his way to contact us to discuss your offerings, answer our questions and get us the best deal. He was very patient with us and went out of his way to find out how he could offer us the best deal possible. I hope every experience we have with you will be as positive as this interaction because Bruce was phenomenal!! Being a senior executive of a service company, I realize the value of someone like Bruce that will give his full attention and go the extra mile to make your customer feel comfortable and confident in the purchase they are making - I hope you know what a valuable member of your team Bruce is and recognize him for it as he is very deserving.
3 years ago
Jack and Thelma Unangst Cave Creek, AZ
Ray was a most gracious young man and so helpful. This is the only company we have called that would give us a military discount (husband did 30 years). That is always so appreciated. He answered our questions and gave us the very best plan we have found after calling several other companies. Our old company wanted to charge us about $200 more to reinstate our contract with them; guess loyalty does not count! Love the service fees which are $40 less per service than our old company. We love that Ray was able to cover us the very day our old one runs out, no waiting 30 days. Ray even gave us his own number to call if we have a problem. Love that the warranty is transferable (if we bought a new home it could be used as incentive for someone to buy ours) or we could take it with us to the next home. We are allowed to cancel anytime and get back what isn't used. This is the way all Home Warranties should be!
3 years ago
Jeffrey Goldberg ,
I just signed up today, so this review is about my purchase experience. My sales representative Peter was very patient and thorough in his explanation of all the fine details of the contract. I had had a bad experience with another home warranty company in the past, so I was asking a lot of questions! Peter answered them all professionally and effectively. When there was one concern I had about the specific language of the contract, he directed my call to a supervisor named Jeremy who was able to clarify the issue to my complete satisfaction. I got a great deal on a multi-year package, and I have full confidence that SHW will provide me with the same outstanding claim/customer service I received today if I ever require it in the future. I didn't have any buyer's remorse afterward, as I felt fully confident that I had made the right decision in purchasing my home warranty with SHW. Jeffrey Goldberg
3 years ago
JWL Hot Springs, AR
After dealing with my previous Home Warranty company for 4 years, getting pretty good service I was not happy with the annual rates increase even when there were years that I did not make any claims or repair calls I was all but frustrated so I started searching for a new Warranty Company. After reading reviews and rates I selected SHW, applied on line for the platinum 1 year plan and within minutes received a phone call Ben. He explained that plan I had purchased and offered some additional information and I ended up purchasing a 5 year, rate locked plan at an outstanding cost. I will recommend SHW to anyone that asks, you just can;t beat the deal!
3 years ago
Mike T Molalla, OR
I would like to thank Mr. Alan S for an outstanding
job he did. Mr. S explained Select Home Warranty
policy service plan with me where I could understand how
the home warranty plan works. His knowledge and
experience on Select Home Warranty when answering my
questions, he handled it very professional and it made it so
easy to understand how the plan works. I definitely
appreciated the time Mr. Alan S took with me, that time helped me too decide to choose Select Home Warranty
Platinum Care Package. Mr. S was very nice to talk too and that made me feel good because he didn't pressure me at all in choosing Select Home Warranty, that was my decision.
Thanks Mr. Alan S your a good person.
Mike D. Tymkowicz
4 years ago
Ali Windsor Mill, MD
I am a brand new customer as of tonight so I cannot rate The Experience on a service call just yet. However I am here to write the experience on the conversation I had this evening with Jonathan S in setting up my service. I had very specific questions I wanted to know the service call Fee I wanted to know the max amount of coverage on systems versus appliances and if they looked at it from retail versus wholesale and if labor and parts were included and if there were any exterior line coverages. I've had this conversation with six different companies this is the one that I purchased and it was because the gentleman that I spoke to not only offered me the best price but was the most knowledgeable the most thorough the most confident in his answers and his ability to communicate with efficient information so I absolutely feel like I knew what I was getting.
4 years ago
Mansour Samimi Winston-Salem, NC
Great cooperation with homeowners. This is my first year membership with Select. My experiences include two incidents:
1. My toilet was leaking to the floor. Select sent a technician from a local plumbing co. The technician found the location of leaking. He said he can fix it. But, before fixing he had to get permission from his boss! His boss recommended to replace the toilet and not fix it. I contacted Select and they agreed with me to call my own plumber. He came and fixed the toilet.
2. My roof was leaking after a winter storm. Select let me call my roofer. I did so and after Select talked to my roofer on phone an approved the repair, I paid my roofer after he fixed it my roof.
I just got an email from Select yesterday that they approved my receipt of paying my roofer and I will receive a check from Select Home warranty. This option of let homeowners use their own technicians is much more efficient and faster and surely less costly to the Select Warranty. I recommend Select to all.
4 years ago
Joseph Haroldsen Salt Lake City, UT
The info on the site was straightforward and easy to understand. It was much less expensive than my existing warranty I purchased when I bought my house last year, and also covers roof leaks (for free, minus the service call fee). I called and spoke with a rep. (Richard) to ask a couple of questions, whiche were answered quickly and concisely. I was also offered a multi-year deal (that I bought) which was AWESOME. If you can afford to buy that deal, go for it. I got six years coverage at half of my current contract with my existing company, and the service call fees are 15.00 less as well!
4 years ago
Sandra A Weber Texas City, TX
The representatives I spoke to were wonderful! Our policy was purchased through our title company and we never received any information. The representative was very friendly and helpful in both finding my account and updating all of my information to the correct email and phone number. She then sent me a new copy of all of my paperwork so I finally know what I have. Afterwards, she sent me to a specialist to help me file a claim. That representative put a rush on my request. We are in Texas in July with no AC!! I have no issues with their service and their help in this situation. Thank you!
5 years ago
Linda Franzo Kingston, PA
When I purchased my home last year, it came with a home warranty from another company. I did use it once, which was helpful, but the copay payment was $100. When it came time to renew, I chose Select Home Warranty instead. My rep was David W. He was persistent, but polite, and I appreciated that. My copay will now be $60 per service and the price was right on the entire plan. Much lower than my renewal would be on the current plan. And, I was able to add the spa plan, at a minimal cost. Of course, I haven't used the plan yet, since I just signed up, but am hopeful that I will be happy with my choice should something happen - And, I received 2 free months, which is a big plus!!
5 years ago
Duane Marker Indianapolis, IN
The contract with my current warranty provider will expire in a few months and I have been looking into a reputable provider with comparable or better coverage, deductibles and rates. After researching various top providers, I opted for Select Home Warranty. The rep I communicated with (Alan Sherman) was knowledgeable, polite, professional and accommodating. He was more helpful than I could have hoped for. Because I currently have coverage and my Select Home Warranty coverage will take effect at the termination of my present provider’s contract, there will be no lapse of coverage. I am happy and optimistic that I have made a wise decision in going with Select Home Warranty. I would recommend doing your research and contacting Select before making your decision to purchase a home warranty.
5 years ago
Alex De la fuente Schertz, TX
The AC broke and it’s been 10!days without response. It’s 100 degrees I hired and payed a private company to repair the AC. Never heard back from them every time I called it was outsourced and they didn’t know what they were doing
2 months ago
Mahdy El-Fil
People!!! Be weary of these supposed good good reviews. Read your contract. They will charge you $75.00 to cancel your month to month contract. They provided bad service and lied about their service then told me I had to pay to get away from them!
2 months ago
Postiche Essentials
This company doesn't honor or keep there word and if they misrepresented policy information. They don't honor there mistake and give you the run around and try not to give you your money back even when they violated the policy. A home warranty is worth having when you pay and they honor what was paid into and employees are honest and they takecare of there clients.
3 months ago
IMOGENE RICKETTS Saint Paul, MN
Shady Company, they promise that I could bundle multiple issues and now that I have multiple issues, they are saying that I can't bundle the issues now and do one service plan. This company is fake and make promises they can't keep. DONT USE THIS COMPANY. Their rates might be cheap but service is HORRIBLE I have multiple properties with them it's really BAD!
3 months ago
Chris Van Egmond Mesa, AZ
I have an air conditioner with a broken TXV valve from normal wear and tear (according to technician sent). It was evaluated AM 7/13. Warranty claims they did not receive anything until Friday 7/14 -- yeah sure. It is now 7/22, and I have not received a verdict email, despite 3 separate promises that I would if I waited 2 days, or 1 day, or hours. I was also promised a call back by supervisor which did not occur. The AC is partially functioning, but we have been left with the house between 85 and 90 degrees since then, in Mesa AZ with highs 110+. I called 3 times and got "keep waiting, we've escalated" with promises of a verdict which never came. The last time I talked with the rep for an hour. He said I had to wait, but I said I'd wait on hold and would not get off. First, there was no resolution. Then it was "actually there yesterday" - denied because freon was involved. I offered to pay for the freon and have the rest covered. They offered partial coverage and said the policy didn't cover installation $300+. They referred me to paragraphs in the policy that did not speak to that issue. It talked about not covering damage caused by bad installation. I disagreed, but just asked for coverage because of the 6+ days delay. They cited this line in the policy: 10.5. Delay. Select will not be responsible for delays in repairing or replacing a system or appliance resulting from events beyond its control. I admit I laughed out loud. It doesn't seem like an act of god beyond their control is involved. I have been lied to, delayed, partially denied. And forced to deal with all this. Over the phone they promised partial coverage, but I have no email. They advised me to fix it on my own and apply for reimbursement. After already saying they would deny it.
4 months ago
Pierre Jonaus Chester, VA
This company is a scam, my AC stop working, I submitted a claim they sent a technician who came and just looked the unit and said it need Freon. My wife tried to tell him a test should be done because there has to be a leak somewhere. He insisted no he doesn't see a leak and all it needs is Freon. When we told him to go ahead put Freon in it, he said he can't because the company has to approve it. So we had to wait 3 days for the company to tell us they don't cover Freon we have to pay for it, also I had to find out from them that my capacitor was low on power and that's all they are going to fix which come to $250. The technician failed to mentioned anything about a capacitor when he was telling us all we need was Freon. The technician and Select Home Warranty had to come up with a reason to close the claim so that's what they came up with and it was final and all these conversation happened with the same people where understanding what is being saying is an obstacle, we could barely communicate with the technician.
After I paid to put Freon in the unit, less than two days later we were back to where we stated so am $900 in the drain and no AC. I called the the company trying to explain to them that this all could have been avoided if a leak test was done in the first place, I was told since I did not used their technician to add Freon to the unit, this is a new issue and I have to submit a new claim wait for them to review it and make a decision.
4 months ago
Amanda Jones Billings, MT
Where do I begin? A few months after we signed up, our air conditioner went out. The fine print apparently said they do not fully cover things until you have been with them for a year or so. Since I believe their call centers are in India or Pakistan or somewhere NOT in the states, perhaps I just didn't understand this from the start as it is extraordinarily difficult to understand them when they talk (My sign-on agent was the ONLY person I ever talked to there who was clearly state-side). They did offer to pay a percentage, which was better than nothing. The rep talked with our repairman and then told us, in her broken English, we did NOT need to send an invoice, which I confirmed by repeating back to her because I was surprised by that. She assured us we would simply receive a check for what they would cover because her discussion with the tech was sufficient to proceed. Check never came. I tried to cancel a few months later and was told another fine print point: I was locked in for a year and to cancel early would incur fees and force me to buy out my contract. So we opted to stay with them. In the spring I tried to cancel again and was told we hadn't hit the year mark yet so I wrote the 1-year date down: July. Just called today to cancel and, like every other time, got the run-around, can't get past their "retention" officer and was told that no matter when I cancel, I still have to pay a $75 cancellation fee. Again... ALL of these conversations were in broken English. I did finally manage to cancel, forced to pay the $75 because I couldn't get a manager on the phone to save my life. THESE GUYS ARE A SCAM, shop around, I am certain you will find a better outfit somewhere else.
4 months ago
Lucy Brandt Prior Lake, MN
Honestly I couldn’t hate them more. I did the 3 year plan which was heavily discounted and I thought for sure in 3yrs with all my major appliances being 20yrs old I’ll make it out ahead. Well I didn’t. Plenty of my stuff broke but they don’t cover it. I’m not convinced they have ever covered a major appliance in the history of this company.
Anyone who submitted a positive review didn’t do the math. My AC broke and the technician said it needs to be replaced because the part that is broken no longer exists and the Freon for the unit also no longer exists. Select said their “expert technicians” decided to pay the cost to replace the part that doesn’t exist. Literally they admitted the part no longer exists but they only paid that price anyway. I called 7 times and sent emails and got no where. Once they decide your reimbursement amount they won’t change it. DO NOT DO IT! THEY DON’T PAY WHAT THEY CLAIM TO PAY
4 months ago
Victoria Bellomo-Rosacci Phoenix, AZ
This company is by far the worst home warranty I have worked with in 14 years. Their technicians deny all work, they do not cover hot water heaters (in AZ where hard water is an issue). They never sent our reimbursement check (since everything denied they only pay $200 for any replacement). Check never arrived and we can't but a stove for $200. It's a joke and we were sold multiple policies and discounted for 3 year up front payment. It's a scam. I have tried to cancel them and was told they would prorate them and we would get nearly nothing back. Since they never sent the $200 reimbursement check for the stove that they refused to fix or replace, I am fearful to have them cash out the policies and even if there is a small amount I am sure I will never receive the money. I have complained to their customer service, I have a representative who is supposed to be helping me named Ron who does absolutely nothing and I cautioned anybody to work with this company. They have really done us wrong and we will be going to another company when these expire.
5 months ago
