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6.3

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Gabriele Bernhard

Nice and helpful when they want your Money to sign-up or renew - Non responsive when they have to pay for your broken items.

4 years ago

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Anthony Knight

They went out of their way to get me service I needed

4 years ago

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John Ronkartz

The whole process is seamless from start to finish.

4 years ago

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Paula Gardner, KS

Because they truly stay on top of things.

4 years ago

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Go Blues Sainte Genevieve, MO

Only try to fix as cheap as possible and not to many company's in my area Accept them.

4 years ago

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Sammy Hutson Novi, MI

Low cost to get you in, and no service. Then they offer a few dollars if you decide to fix it yourself, but they don't pay.

4 years ago

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Mitchell Lambertville, MI

They do what they say and got the right guys to do the job

4 years ago

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Gloria O'Keefe Fishers, IN

Efficient, courteous, act with expediency

4 years ago

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Jerry Diveney

Response time was awful. I've been without hot water for a week by the time they get here. That's unacceptable.

4 years ago

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Mike Mansell

I sent an email requesting reimbursement for a water heater after the first of the year. I still have not received a response.

4 years ago

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Monica

Unreliable&will not refund my money I canceled in November I'm a disabled senior citizen&my husband is a deceased veteran!

4 years ago

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star star star star star

Anne Flaherty Brock

The service people are excellent, very knowledgeable.

4 years ago

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James M Gratz

Service company does not rate them high. They did come through when needed.

4 years ago

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Julio

Very satisfied with service I am getting with warranty.

4 years ago

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E. Liane Hernandez Tucson, AZ

It was not easy to reach customer service and get questions answered

4 years ago

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Laura orbash

Have called twice. First time they couldn't find anybody. Second time I was charged $100 to be told that that they did not know what was wrong.

4 years ago

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Reginald Thomas

Great service. Did not enjoy paying service fee again for same issue.

4 years ago

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Florence

Denied a claim, they stated it was a preexisting issue. How is a plugged toilet preexisting? Didnt even respond to another claim.

4 years ago

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Janet Lewis Hurricane, UT

We had a claim and it was handled right away.

4 years ago

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Timothy Washington Orlando, FL

Was very unhappy with my first claim, was not able to get service for a plumbing issue

4 years ago

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Richard young Fountain Hills, AZ

Unable to repair hvac and double oven.waited5 weeks for 350 dollar check for what they covered for hvac replacement

4 years ago

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Lisa coppola

The company they are using on call are great

4 years ago

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Louis Winchester Anniston, AL

So far when we called to make our claim we had no problem

4 years ago

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LaTanya Chauncey Bowie, MD

The customer service reps have not given the correct information when it comes to payment arrangements.

4 years ago

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Heather

It took them a year to pay out my 75 dollar garbage disposal - I had to send them somewhere around 10+ emails. Hardly anything is actually covered.

4 years ago

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Alexis

I like the price and the call response time is really quick.

4 years ago

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Carol

Started a dryer claim in August and I still haven't receiver my reimbursement and it's the end of November. I wish they would send my reimbursement.

4 years ago

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Sheila

They should follow up and do what they say they are going to do. It was very difficult and they still haven't refunded my forty five dollars yet.

4 years ago

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Jaqueline

I am thinking about canceling my policy. It does not provide anything. I was under the impression that costs were covered but they were not.

4 years ago

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Fred

The claim process seems to be pretty reasonable.

4 years ago

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William

I'm not very happy with the service. They make getting repairs done difficult. They don't want to pay the people doing the job.

4 years ago

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Erin

Our refrigerator broke and the sent out unqualified contractors. It's been a really pour experience. They need to get more qualified contractors.

4 years ago

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Jen

They do not pay for anything. They have it in the contract so that all the common reasons needing repairs are excluded.

4 years ago

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Peter Grantham

Whats the hold up? They are takng there time and not giving me a straight answer on my claim. so far very diapoointed.

4 years ago

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ghulam a niazi

economical and quick in response to claims

4 years ago

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Eddie Simpson

I think it takes longer than it should to get your refund check.

4 years ago

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Brenda McGowan

Answered quickly. So far they have done great service.

4 years ago

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Mrs. colwell

Poor- service not completed. and follow up not done. People who I was referred did not contact or did not perform work satisfactorily.

4 years ago

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James Larey

Absolutely the worst experience I ever had trying to get my central air checked. American Home warranty covered more and was quicker with response.

4 years ago

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tracey

no problems from them when i have had a claim

4 years ago

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Earl Langley

They have been courteous and prompt in their response.

4 years ago

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Jena Hofmann Pantuso

They come up with ridiculous reasons for not covering stuff and taken2 weeks to make the decision not to cover it keeping us on hold for the repair.

4 years ago

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Richard

When I filed a claim, it was denied. Select Home Warranty canceled my policy and did not resolve the outstanding balance.

4 years ago

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Venus

I used it in April and people didn't get back to me until the end of June. I didn't get the service I needed.

4 years ago

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Vincent

Not everything was disclosed. I needed my AC unit serviced and I was not told when I bought the full coverage that the refrigerator was not included.

4 years ago

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Anonymous

I have had a little bit of trouble with them to start with. They try to make it difficult to file a claim.

4 years ago

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Kimberly

The representative that we worked with was fantastic.

4 years ago

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Carla

They usually answer pretty quick. My AC was out and they fixed it pretty fast.

4 years ago

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Sam

Do not cover for major failures even though the product is covered. Pays only fraction of the amount if they agree to replace!

4 years ago

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Gary

Had to use it a couple of times and they come right away and take care of it.

4 years ago