OneGuard
6.8
Overall Score
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Karim Elsharkawy Plano, TX
I talked to Cynthia F. to upgrade my service. I’m very pleased with the experience. Cynthia was very courteous, knowledgeable and efficient. Everything went very smoothly. I highly recommend Cynthia. Thank you very much.
3 years ago
Reply from OneGuard
Dear Mr. Elsharkawy, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Cynthia enjoyed speaking with you and your kind review really made her day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Feb. 22nd, 2021
Michael Stocks Wylie, TX
Notified by vendor but they could come out for several days. Called One Guard back and spoke with Joanne K. who took time to find me another vendor and schedule another appointment for next day.
3 years ago
Reply from OneGuard
Dear Mr. Stocks, On behalf of the entire team, thank you so much for 5 star rating and amazing remarks regarding your customer service experiences with OneGuard Home Warranties and Joanne! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Joanne enjoyed speaking with you and providing her personalized assistance and was humbled by your kind words. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 18th, 2021
Vikram Srivats Plano, TX
Great rep - Hortencia M - she took my call on a Saturday and professionally and patiently explained and addressed my questions and concerns about an open claim, their policies and my options as a customer. OneGuard must be doing something right to have great frontline employees who know how to take care of customers.
3 years ago
Reply from OneGuard
Dear Mr. Srivats, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 4 star review and such thoughtful testimony regarding your recent customer service experience with OneGuard Home Warranties and Hortencia! Your satisfaction is our number one priority, from the first call for service to the completed repair, and we always appreciate the opportunity to help. We agree! Hortencia is incredibly courteous and professional, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for choosing OneGuard! We truly value your continued loyalty and look forward to serving you in the future. OneGuard Home Warranties
Feb. 11th, 2021
Heather Cabe Hurst, TX
Always great customer service both when you call in; Mr. J is always a pleasure and when they send out for a service call.
great company. both professional and time efficient
3 years ago
Reply from OneGuard
Dear Ms. Cabe, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your great customer service with OneGuard Home Warranties! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 27th, 2021
Mostaqur Sarker Cedar Park, TX
I am a returning customer of OneGuard. I really like their service. Alexander J helped me to renew my service, he explained the contract very well. I will recommend others to use their service.
3 years ago
Reply from OneGuard
Dear Mostaqur Sarker, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Alexander! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Alexander enjoyed speaking with you and your kind review really made his day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Jan. 18th, 2021
Netta Manies ,
This is our fourth year of being with OndGuard and have been pleased with their service. Heidi S has been exceptionally helpful in getting some billing issues resolved and is always willing and ready to help as well as being very pleasant.
3 years ago
Reply from OneGuard
Dear Ms. Manies, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Heidi! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your situation was extremely important to Heidi and your kind review really made her day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 18th, 2021
Sammy Hutton Scottsdale, AZ
OneGuard is a great company! Alex was very nice to speak with and it only took a couple minutes to renew my policy. I refer all of my clients to OneGuard and will forever use them!
3 years ago
Reply from OneGuard
Dear Sammy Hutton, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your great customer service experiences with OneGuard Home Warranties and Alex! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Alex is nice to speak with and your kind review really made his day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Jan. 18th, 2021
A S ,
Very reliable and always on time when asked for service.
Alexander J today was very professional and very polite. Thank you Alex for your service, keep up the good work we need more people like you.
A Suvieri
3 years ago
Reply from OneGuard
Dear A S, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Alexander! Providing timely repairs completed by fast and friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you received. We agree! Alexander is very professional, and your positive feedback and kind words really made his day. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jan. 15th, 2021
Sandy Gilbert, AZ
I am very disappointed on One Guard!!! I had a water heater that was leaking and called on 12/21. Because the water heater was on warranty all it needed was to be switched. They sent Pruitt,s but I was suppose to dismantle the water heater then take it to Lowe’s and bring the replacement back to the house so that Pruitts could install it. If Pruitts had to go to Lowe’s and get the water heater for me I had to pay$120.- for the trip and another $120.- if they had to wait at Lowe’s.
On 12/26 I called One Guard and told them this and they said they would send Stellar Homes. Stellar came over and said I would have to pay $540.- out of pocket because it was in a tight closet and they had to put a pan on the floor(which it doesn’t need it because there’s a drain hole that has been there since 1963) and had to do other modifications.
I called One Guard again and spoke to Marcus J. Who by the way is an amazing asset to your company because he went above and beyond to try to help me. We went back to Pruitts—— who by the way refused to go get the water heater at Lowe’s for me, even tho it is written on their work order that they gave me on their first visit.
On 12/31/20 Marcus calls me with a new work order and thought I’m finally going to be taken care of. I was suppose to get a call from Pruitts. I waited everyday and finally on Jan 4th I received a call. Then Tyrone from One guard called me to see if I had the water heater at the house?
I said I didn’t but would get it to the house if that would help matters.The water heater was here on the 5th and was told that Pruitts would be here that day to install.I even got a call from Brittany the supervisor assuring me that I would be taken care of and didn’t understand why all of this had happened. I had to make schedule changes at work in order to be at home. Needless to say they did not call or come. When I called them after 28 minutes on hold they scheduled for Friday the 8th.
Today Friday the 8th Jake from Pruitts showed up and realized that it needed 2 men to pull the heater out from the closet. That that would require another visit and an extra person. That I would have to pay them $240 plus materials out of pocket.
Marcus called me and told me this. Pruitts also said that I had to remove the door frame and that after it was done then call to schedule. None of this was needed to be done 3 hrs ago when the heater was installed. So why all of a sudden these extras? In the meantime I have no hot water and a dismantled heater.
So why do I need a Home Warranty then? I’ve been with Home Guard for 10 years and I’m very dissatisfied.
If you think this is a long letter imagine having to put up with this since December 21st?
Unhappy customer but not for long,
Sandy Lam
3 years ago Edited September 14, 2021
Chuck Houston, TX
Erin P is amazing! The best employee ever and she deserves a raise!!
I had an issue with my account and she went above and beyond to fix the issue and make sure I was a satisfied customer. Would definitely recommend!!
3 years ago
Reply from OneGuard
Dear Chuck, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with OneGuard Home Warranties and Erin! Your satisfaction is our number one priority and we always appreciate the opportunity to help and we love the positive feedback. Please know your situation was extremely important to Erin and your review really made her day. One behalf of the entire OneGuard team, thank you again! We truly value your business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Jan. 19th, 2021
Krystel Theroux Mesa, AZ
OneGuard has been a great company since I’ve owned my Condo. Fred Frontino with the customer service helped me renew my policy for the year with a promo code since the website was acting up. Thank you Fred!
3 years ago Edited September 14, 2021
Reply from OneGuard
Dear Ms. Theroux, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Fred! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help.
Please know Fred enjoyed speaking with you and offering his personal assistance, and he is grateful for the positive recognition. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Please know Fred enjoyed speaking with you and offering his personal assistance, and he is grateful for the positive recognition. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 7th, 2021
A K Katy, TX
UPDATE: After four months of waiting for my oven to be repaired, 6 visits from technicians, I am still not able to have a solution to my oven not working properly. The Service Resolution team's response time is so slow even after countless emails. They won't initiate without me chasing them down. Even after that, I'm still waiting for a reply. Calling takes on average an hour to get through, and even then, I somehow get disconnected when it's my turn to speak to a representative. I am extremely unsatisfied with One Guard taking 1/3 of the year attempting to fix my oven with no resolution. It's very frustrating and disappointing to make monthly payments on time but they don't honor their end in following through. At this point, I cannot confidently recommend them for your warranty needs.
PREVIOUS REVIEW: Loved the STELLAR customer service once I was finally got through the phone. The wait time was ridiculously long at 1/5 hours, which was very frustrating and discouraging. But the representative that I spoke to, Ms. Cassandra M, provided me with OUTSTANDING customer service. She was very caring, friendly and helpful in assisting me to resolve my issue with the assigned contractor for my oven. Because of her exceptional service, I have decided to keep my policy.
3 years ago Edited September 14, 2021
Reply from OneGuard
Dear A K, Thank you so much for the 4 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Cassandra. Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback. Please know Cassandra enjoyed speaking with you and offering her personal assistance and was humbled by your kind words. We sincerely regret any frustration you experienced regarding hold times, it is our constant endeavor to ensure your calls to OneGuard are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 22nd, 2020
Peggy Sandahl Phoenix, AZ
I've never used One Guard until this Purchase of my new home. I was not sure how it was going to work but so far its been rather easy. My contact was Joanna B and in a matter of minutes she took care of my problem I look forward to future experiences with One Guard!! Thanks One Guard and Joanna!
3 years ago
Reply from OneGuard
Dear Ms. Sandahl, On behalf of the entire team, thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Joanna! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. Please know we have also shared your review with Joanna, and she was humbled by your kind words and appreciated the opportunity to help. Thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Dec. 27th, 2020
L Smith Peoria, AZ
I’ve gas One Guard for a few years now. Response time is good and contractors have been good. Recently made a change to my coverage and Fred Frontino was kind, helpful and quick to get everything taken care of for me.
3 years ago
Reply from OneGuard
Dear L Smith, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer services experiences with OneGuard Home Warranties and Fred! Our number one priority is your satisfaction, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your review with Fred and he appreciated the opportunity to provide you with his personal assistance, and he loved the positive recognition. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 21st, 2020
NancyNurse Fort Worth, TX
I bought an older home and twice i have had to call OneGuard the process was seamless they promptly got someone out within 12-24 hours both times. This is why i renewed a year again.
3 years ago
Reply from OneGuard
Dear NancyNurse, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such thoughtful testimony regarding your seamless and prompt customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 1st, 2020
Terry L Kappes Sun City, AZ
Just renewed my OneGuard policy over the telephone with Alexander J. He did an excellent job in renewing the policy and made it very convenient. He answered all the questions I had. Very good experience
3 years ago
Reply from OneGuard
Dear Mr. Kappes, Thank you so much for the 5 star review and providing such amazing testimony regarding your recent service experience with OneGuard Home Warranties and Alexander! We always strive to provide the most comprehensive coverage in the industry and best-in-class service, and appreciate that you have chosen OneGuard for all your home warranty and home service needs. Please know Alexander loved the positive feedback, and he enjoyed providing you with his personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 3rd, 2020
Lrebeles ,
Easy to talk to a real person and everyone is polite and helpful. Fred Frontino helped us today by adding appliance coverage to our existing policy and we were very please with how quick and easy it was.
3 years ago
Reply from OneGuard
Dear Lrebeles, Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties and Fred! Our top priority is to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear that this has been your experience. Please know we have also shared your feedback with Fred, and he really appreciated the opportunity to advocate on your behalf. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Nov. 25th, 2020
Caryn Nightengale Scottsdale, AZ
Fred F was excellent in helping with our renewal! He listened and understood our preferences and concerns. He recommended a path forward for our renewal that was perfect for our situation. Thank you!
3 years ago
Reply from OneGuard
Dear Ms. Nightengale, Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties and Fred! Our top priority is to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear that this has been your experience. Please know we have also shared your feedback with Fred, and you really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you soon. OneGuard Home Warranties
Nov. 25th, 2020
Deborah Smith Phoenix, AZ
I have just started my affiliation w/ them and so far they have been available and extremely responsive to all my questions!! Looking forward to continued positive relationship should any of my home items need repair.
3 years ago
Reply from OneGuard
Dear Ms. Smith, On behalf of the entire team, welcome to OneGuard and thank you so much for your 5 star review and thoughtful remarks! Your satisfaction is our top priority, and we are excited about the opportunity to assist you with all your home warranty and home services needs. Thank you again for entrusting OneGuard! We appreciate your business and look forward to serving you for years to come. OneGuard Home Warranties
Nov. 14th, 2020
patti marsh Surprise, AZ
I have been very pleased with the OneGuard home warranty service. Today when I called to renew my policy for the second time, I was given prompt and courteous service by Fred F.
3 years ago
Reply from OneGuard
Dear Mrs. Marsh, Thank you so much for the 5 star review and providing such wonderful feedback regarding your customer service experience with OneGuard Home Warranties and Fred! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review really made Fred's day, and he truly appreciated the opportunity to speak with you and offer his personal assistance. On behalf of the entire team, thank you again for choosing to renew with OneGuard! We value your business and look forward to serving you again soon. OneGuard Home Warranties
Nov. 14th, 2020
Kathy Mulryne Glendale, AZ
Today was the first time I had to call for my renewal, it needed some changes.
I spoke with Alex, he was polite and professional took care of all my concerns and paid my bill in no time at all. Thanks Alex great job!
3 years ago
Reply from OneGuard
Dear Mrs. Mulryne, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experience with OneGuard Home Warranties and Alex! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review really made Alex’s day, and he appreciated the opportunity to speak with you and offer his personal assistance and contract knowledge. On behalf of the entire team, thank you for choosing to stay with OneGuard! We truly value your business and look forward to serving you soon. OneGuard Home Warranties
Nov. 13th, 2020
Rick Bierman Saint Cloud, MN
It's a great piece of mind for my out of town condo.
I had some challenges with the website, but when i called in for assistance, Mr Fred F was extremely professional, friendly, and helpful. Thank You Fred!
3 years ago
Reply from OneGuard
Dear Mr. Bierman, On behalf of the entire team, thank you so much for the 5 star review and thoughtful testimony regarding your positive customer service experience with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate your feedback. We agree! Fred goes out of his way to provide excellent customer service, and your kind words truly made his day. Thank you again for entrusting OneGuard! We truly value your business, and look forward to serving you again in the future. OneGuard Home Warranties
Nov. 19th, 2020
dan melucci ,
I have been grilling Fred F all day going over the On Guard contract.
He was very knowledgeable and well informed on your product.
We signed up today and look forward to a long relationship.
Dan
3 years ago
Reply from OneGuard
Dear Mr. Melucci, On behalf of the entire team, welcome to OneGuard and thank you so much for the 5 star review and awesome testimony regarding your positive service experience with Fred! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Fred is very knowledgeable about the home warranty coverage, and your kind words truly made his day. Thank you again for entrusting OneGuard! We truly value your business, and look forward to serving you for many years to come. OneGuard Home Warranties
Nov. 14th, 2020
Charlie Fleishman ,
The service is quick and professional and the service contract meets our needs. The online help from Jacob A was very positive and he took care of my request in less than 3 minutes!
3 years ago
Reply from OneGuard
Dear Mr. Fleishman, Thank you so much for the 5 star rating and positive testimony regarding your recent service experience with OneGuard Home Warranties and Jacob! Your satisfaction is our top priority and we always strive to provide best-in-class service with friendly and efficient professionals. We are thrilled to hear this has been your experience and grateful for the opportunity to help. Please also know we have shared your rave review with Jacob and your feedback really made his day. On behalf of the entire OneGuard team and Jacob, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 14th, 2020
Dina Castoria Davidson, NC
Alex J is a great service representative. Alex spoke and explained everything carefully, clearly, and to the point. He had me on/off the phone in less then 15 minutes to renew my options and contract.
Thank you Alex.
3 years ago
Reply from OneGuard
Dear Ms. Castoria, Thank you so much for the 5 star review and awesome testimony regarding your service experiences with OneGuard Home Warranties and Alex! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you, from the first call to service to the completed repair and working diligently on your behalf to provide the peace of mind you deserve. Please know we have shared your rave review with Alex and he appreciates the commendation and having the opportunity to personally assist you. On behalf of Alex and the entire team, thank you for your loyalty and choosing OneGuard over the last 17 years! We look forward to serving you for many more to come. OneGuard Home Warranties
Nov. 14th, 2020
Keith Hoeschen , IL
The OneGuard Home Warranty allows peace-of-mind when purchasing a new home. We have experienced prompt, professional service in our first year of using this company and have just renewed the contract for next year.
Keith
3 years ago
Reply from OneGuard
Dear Mr. Hoeschen, On behalf of the entire team, thank you so much for 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Nov. 14th, 2020
Victoria Dawson Queen Creek, AZ
I want to say that Niquan W is an asset to your company. I sent her an email regarding my service request and she responded within 2 minutes. She was very polite and took care of my needs immediately.
3 years ago
Ursula Miller Gilbert, AZ
Have been using OneGuard for years --- first for my residents and subsequently for my rental homes. Never had a problem; was money well spent, especially in the rentals where something always seemed to go wrong. :-)
3 years ago
Charlotte Yelek Loveland, CO
It was a pleasure to talk to Fred F when paying my bill. He was pleasant and personable and he answered the call within one minute.
On a previous occasion when trying to reach a person in regard to a potential claim I had to wait on line 20 minutes~~~this part of your customer service needs to improve.
3 years ago
Jim Scottsdale, AZ
Representatives are almost always very knowledgeable about coverage terms and conditions. Hold times often too long and the phone prompt system could be much more efficient. Perhaps consider a call back option so clients do not need to remain on hold so long.
3 years ago
Adam Weber Scottsdale, AZ
One Guard has been the best home warranty company to work with. Much better than the competition. Alicia A was very helpful in resolving a billing issue I came across. Highly recommended.
3 years ago
SoccerMum Glendale, AZ
Alexander J was very nice. Signing up went very quick and if he did not have an answer he quickly found one. Very polite and was a pleasure to talk with. Will be referring others to him.
3 years ago
Carol Grey Saint Cloud, FL
Fred F of OneGuard customer service is caring and conscientious and went above and beyond to help me.
A Reliable Pest Control has always been on time, thorough and very "reliable".
Collins Commercial was prompt and professional.
Other companies provided by OneGuard have not communicated well and taken MUCH longer than they should have.
3 years ago
Patricia Vanderwerken Sun City, AZ
I spoke with Alexander J for my warranty renewal. He found my account quickly and had my renewal done on record time. He was very knowledgeable as well as very friendly. It was a pleasure doing business with him.
3 years ago
Millie Phoenix, AZ
So far this customer has one of the best customer service approach. Everything I have called that person taking my call always provides great service, at least that is how I felt when spoke with Joanne K this morning.
3 years ago
Anthony Lee Phoenix, AZ
OneGuard always impresses with excellent contractors to outstanding customer service. Bradley K took my call today and he was great! I felt like I was talking to a friend, rather than a phone agent.
3 years ago
N. None Glendale, AZ
As reputable AZ local warranty company, Oneguard provides the customer friendly service to its warranty members. Unlike crooked nationwide companies such as American Home shield, Choice etc, Oneguard does not refuse to repair breakdowns with the unreasonable schemes. Fair, Reliable company.
3 years ago
gm321 Houston, TX
Super fast and easy to set up. The agent (Shannon K) was remarkably helpful getting started quickly while I was in a hurry! I appreciate the fast response and solid customer service.
3 years ago
Natalie Severyn Scottsdale, AZ
They are always so friendly when you call in and help with your requests quickly. If they can’t assist they direct wherever and make sure you are confident about getting whatever issue it is resolved.
3 years ago
James C San Antonio, TX
Today OneGuard came through for me when my A/C died. Shannon L came through for me.
The contractor was extremely professional and handled everything.
I completely recommend the service to anyone who owns a home!
3 years ago
Reply from OneGuard
Dear James C, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties, our service contractor, and Shannon L! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Aug. 15th, 2020
Bryan Busbee Royse City, TX
Very upsetting to be told that something is covered by 1 associate and then told it is not by another. I have paid a plumber out of my own pocket to check out a leak on the side of my house because I thought I had a slab leak. The plumber ran a camera down a drain line and determined there was an issue with my clean out drain for the upstairs plumbing. I called one guard and let them know what the situation was and I was told that repair was covered sk I paid the $69 for their contracted plumber to come out. Oneguard called me 3 days later to tell me if a camera needs to be ran it would be $350 which us absolutely absurd considering I paid Bacon plumbing $99 to do the exact thing and he found the issue within 5 minutes. I told the associate from oneguard that a camera was already ran and we know where the problem is already. She stated that they do not use outside contractors opinions (even though it is a well known licensed company) so I told her to refund my $69 service fee because I was not going to pay $350 for a camera to be ran when we already knew the issue and its whereabouts. She said okay and hung up. Oneguard needs to do a better job on who they contract to do work for their customers because $350 for 5 min to locate a problem is completely unacceptable. I have had 1 good thing come out of oneguard when my AC unit was replaced 2 years ago but this was a complete slap in the face on how it was handled.
4 years ago
Reply from OneGuard
Dear Mr. Busbee, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and we sincerely regret the frustration you encountered regarding your recent service request for the plumbing system. Before visiting the property the service contractor explained that in order to locate a potential leak and determine the cost of the repair, a camera may need to be run through the line. Though we do understand you hired a 3rd party plumber to run a camera, OneGuard is unable to consider an opinion made by an outside contractor for liability reasons. Please note in accordance with the terms and conditions of the service plan, OneGuard is not responsible for costs to locate a potential leak. We pride ourselves on delivering quality service while consistently operating within the parameters of the warranty agreement, and are saddened this service experience has led to your dissatisfaction. Thank you for your consideration and allowing us to the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Mar. 24th, 2020
Jason Wadsworth Spring, TX
I have used my home warranty on several occasions and One Guard always turns something simple into something complicated. As an example, I am currently dealing with a failed microwave. Rather than simply replace it, they chose to try and repair. The repair being negligible in cost to that of replacing. I called in the repair on 9/27, it is 10/10 and my microwave in neither repaired or replaced. This company does not care about your inconvenience. I understand some things take time, but they make it worse by not replacing what should have been replaced in the first place. I had to wait a week for them to find a part and now they can not fix the microwave because of other discovered failures. I plan on seeking another home warranty soon. One Guard stinks.
4 years ago
Reply from OneGuard
Dear Mr. Wadsworth, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know our top priority is to service you as quickly as possible, and we sincerely regret your frustration regarding the timeframe involved to finalize the outcome of your service request for the microwave oven. The service contractor attempted to make a repair to restore the unit’s function, however, an additional part was required. Therefore, OneGuard determined that replacing the unit was the best approach, and you have accepted a cash in lieu of replacement that you can apply towards a new microwave. Thank you again for your patience and consideration. OneGuard Home Warranties
Oct. 14th, 2019
Brian DeMeo Cave Creek, AZ
We have had one guard for a year and a half. The first year was paid for by the seller of the home we purchased. We opted to renew it this year and pay ourselves. We're at the point where we plan to cancel soon and just put the money toward buying a new AC. We've had 5 service visits since last September, 4 this summer alone. They seem to piece things together. I doubt they'll ever actually replace our 20 year old unit. It's disappointing and being a safety issue. Now the unit is tripping our breaker and turning itself off mid-day when no one is home except our 160lb Saint Bernard. This is our second call in less than 3 weeks. Last time they fixed a leak and we paid for the Freon, $550. It's too much when you consider the monthly fee, service fee, and anything that isn't covered.
We've agreed this service call will be our last. if an AC doesn't work on the hottest days of the year then it doesn't work period. Coming home to a house that's 90+ degrees and has been for hours is unacceptable. Having to stay home to monitor it on days off from work, or hose it off to keep it cool is unacceptable. Having to call from work or stay home from work for service on a monthly basis all summer is unacceptable.
Overall I'm extremely disappointed. Let's see if the 5th call is the charm...
4 years ago
Reply from OneGuard
Dear Mr. Demeo, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review situation firsthand. Your satisfaction is our top priority and we apologize for your frustration. Please know we have been working diligently on your behalf to restore cooling to the home, and the contractor has advised repairs have been successfully completed.
Please note determination of whether to replace or repair is at the discretion of OneGuard. In your situation, it has been more cost effective to make repairs versus replacing the unit, the most recent repair was the replacement of a run capacitor. There may also be situations in which the contract holder will be responsible to pay additional costs for parts or services not covered by this contract. In those cases, OneGuard will work with our contract holder to determine the best course of action to reasonably minimize out-of-pocket costs.
OneGuard is available at 888.896.0014 if you need additional assistance. We sincerely hope this information helps and that we have the opportunity to restore your faith in OneGuard and the great service we offer. Thank you again for the opportunity to provide you with this information. OneGuard Home Warranties
Please note determination of whether to replace or repair is at the discretion of OneGuard. In your situation, it has been more cost effective to make repairs versus replacing the unit, the most recent repair was the replacement of a run capacitor. There may also be situations in which the contract holder will be responsible to pay additional costs for parts or services not covered by this contract. In those cases, OneGuard will work with our contract holder to determine the best course of action to reasonably minimize out-of-pocket costs.
OneGuard is available at 888.896.0014 if you need additional assistance. We sincerely hope this information helps and that we have the opportunity to restore your faith in OneGuard and the great service we offer. Thank you again for the opportunity to provide you with this information. OneGuard Home Warranties
Aug. 10th, 2019
Carl Kuhnen Houston, TX
One Guard took over our policy with Allied. We tried to schedule a heater check (provided in Allied's contract) in September before the policy expiration but One Guard will not do it until October, which is after our policy expires. We do not plan to renew because the one AC check we had was done very poorly and we even paid for that service call. Two other repairs needed during our first year were not covered under the policy. If you're considering a home warranty policy, read it very carefully and plan on getting less than it says. I'm sorry we paid for the first year but we will not repeat the mistake.
5 years ago
Reply from OneGuard
Dear Carl, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Please know our top priority is your satisfaction and we sincerely regret that our efforts of assistance have not been successful. Although your contract with Allied was going to expire, we offered to create a service request on your behalf for the heating system tune-up. Please note if you choose to renew the contract and repairs are needed, OneGuard will repair or replace selected covered items that breakdown as a result of normal wear-and-tear conditions. Thank you again for your consideration. We sincerely hope this information helps. OneGuard Home Warranties
May. 14th, 2019
Review Source
Chanita Carson Dallas, TX
I absolutely love this company. They are extremely helpful and quick to respond to requests. When we had an issue with one service provider Oneguard quickly resolved the issue and sent a new provider at no charge to us. Providers have all quickly resolved the problems and explained service every step of the way.
1 year ago
Reply from OneGuard
Dear Ms. Carson, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 27th, 2023
Review Source
Michelle Crane Queen Creek, AZ
OneGuard has a great instant quote which allows you to get a price quote in less than 3 minutes. All I had to do was enter my address and within seconds I had 3 plan options for my home. It showed exactly what each plan would cover too. The service call fees are only $69 which is very reasonable
1 year ago
Reply from OneGuard
Dear Ms. Crane, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences using the OneGuard website for your instant quote! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 29th, 2022
Review Source
Samarra Miller Pompano Beach, FL
They do give instant quotes therfore I was able to figure out if I wanted to move forward with them within that day. The customer service was pleasant. They were able to answer questions about ac systems Hvac that was a plus.
1 year ago
Reply from OneGuard
Dear Ms. Miller, On behalf of the entire team, thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 12th, 2022
Review Source
Joseph De Almeida
I have 03 homes with OneGuard, and is always a problem with aplyances or something else, thanks to OneGuard that becomes a hassle free for me ,all I have to do is scheduled an appointment and they send a specialist to fix it, if they can't fix it they will replace it with a new one and I'm done.
2 years ago
Reply from OneGuard
Dear Mr. De Almeida, Thank you so much for the 5 stars and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties over the last 11 years! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Dec. 21st, 2021
Review Source
Mary Kate F Simpsonville, SC
Overall, I have been very impressed with OneGuard for home warranty coverage and protection. They not only have an extensive coverage (they even include services like carpet cleaning and lawn care!) but they exhibit exemplary customer service that will even contact you within as little as 4 hrs (even on holidays!) to solve situations. I’ve heard nothing short of praise from friends and family who are devoted OneGuard customers… my only problem with them is that they only serve 3 states!! (This fact as well as their services that are on the pricey side led me to withhold that last star).
2 years ago
Reply from OneGuard
Dear Mary Kate F, On behalf of the entire team, thank you so much for the 4 stars and sharing such positive feedback regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction and providing the most comprehensive coverage in the industry is our utmost priority, and it it always our distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 20th, 2021
Verified Customer
Review Source
Hank Bochenski Surprise, AZ
Very customer oriented! Ease of use. Service requests are easy to open. Excellent communications.
1 year ago
Reply from OneGuard
Dear Mr. Bochenski, Thank you so much for the 5 stars and wonderful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, and we are happy to hear how pleased you are with the level of service and support you receive and appreciate the opportunity to assist with all your home warranty and home services needs. On behalf the entire team, thank you again for choosing OneGuard over the last 5 years! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 27th, 2022
