Name: OneGuard
Rating: 4.4

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Verified Customer

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Yang Jiao Chandler, AZ

OneGuard is extremely responsive to service request, and always assigns the best contractor in a very timely fashion.

2 years ago

Reply from OneGuard

Dear Yang Jiao, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties over the last 8 years! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs. We truly value your loyal business and look forward to serving you. OneGuard Home Warranties

Jun. 25th, 2021

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Verified Customer

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Ann Nelson Scottsdale, AZ

Always prompt. The service people are great. And it is a relief to me as my husband always took care of this stuff

2 years ago

Reply from OneGuard

Dear Ms. Nelson, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties over the last 4 years! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

May. 20th, 2021

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Verified Customer

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Robert P Austin, TX

Always quick response to a claim, and if a contractor doesn't get back to you they will press the issue

2 years ago

Reply from OneGuard

Dear Mr. Robert P., Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

May. 20th, 2021

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Verified Customer

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Spencer Weaver Cibolo, TX

Beware, even though the contract states they replace items with the same features, they do not. They go by builders standards and not by what they are replacing. Clearly a violation of their own contract, but they just don't care.

2 years ago

Reply from OneGuard

Dear Mr. Weaver, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. OneGuard Home Warranties

May. 17th, 2021

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Verified Customer

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Charles Allen Scottsdale, AZ

The problems are addressed and the companies they call do a good job. For the most part very quickly.

3 years ago

Reply from OneGuard

Dear Mr. Allen, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 20th, 2021

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Verified Customer

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Donald Bethel Island, CA

Very responsive on most claims. Needs improvement on claims seeking reimbursements. Very slow to act and get back to me.

3 years ago

Reply from OneGuard

Dear Donald, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and we always appreciate the opportunity to help and value the honest feedback. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 19th, 2021

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Verified Customer

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Jean Mesa, AZ

They are always responsive and the reps have a great understanding of the programs and services available.

3 years ago

Reply from OneGuard

Dear Jean, Thank you so much for the 5 star review and sharing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 15th, 2021

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Verified Customer

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Paul Artzer Humble, TX

They were responsive and the company that repaired our dishwasher was on time and made the repairs quickly

3 years ago

Reply from OneGuard

Dear Mr. Artzer, Thank you so much for the 5 star review and positive comments regarding your service experiences with OneGuard Home Warranties! Providing timely repairs completed by friendly service professionals is exactly what we strive to do and is makes us extremely happy to know how well this has worked for you. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 15th, 2021

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Verified Customer

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Ellen Sun City, AZ

They're always personable on the phone. They take the problem you have and make sure it is dealt with right away.

3 years ago

Reply from OneGuard

Dear Ellen, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by friendly and efficient service professionals is our top priority, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 12th, 2021

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Verified Customer

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Anna Dominguez San Antonio, TX

Reps are friendly and always willing to help. Repair people are on time and do quality work in a timely manner.

3 years ago

Reply from OneGuard

Dear Ms. Dominguez, On behalf of the entire team, thank you so much for the 5 star review and feedback regarding your customer service experiences with OneGuard Home Warranties and our wonderful contractors! Providing best-in class service and timely repairs is exactly what we strive for, and we are happy to hear how pleased you are with the level of service and support you have received. Thank you again for choosing OneGuard! We truly value your continued loyalty over the last 6 years and look forward to serving you again. OneGuard Home Warranties

Mar. 4th, 2021

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Verified Customer

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Todd Gabert Chandler, AZ

Every service request I have made over the years has been a great experience. Friendly, fast service.

3 years ago

Reply from OneGuard

Dear Mr. Gabert, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our pleasure to provide swift action when you are faced with a breakdown. On behalf of the entire OneGuard team, thank you for the positive feedback! We truly appreciate your continued business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 4th, 2021

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Verified Customer

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Daniel Brynelsen Cedar Park, TX

They are very easy to deal with. Very responsive to questions/problems I had. I like people who exhibit superior customer services skills!

3 years ago

Reply from OneGuard

Dear Mr. Brynelsen, Wow! Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, it is always our great pleasure to answer your questions and help in the moment. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 4th, 2021

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Verified Customer

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Jeff Hurst, TX

Very good service. They always responded quickly to my calls. All the contractors they sent were very professional.

3 years ago

Reply from OneGuard

Dear Jeff, On behalf of our entire team, thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties and our contractors! Ensuring timely repairs are completed by our friendly and efficient service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of support you received. Thank you again for choosing OneGuard! We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties

Feb. 25th, 2021

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Verified Customer

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Anita Houtcooper Mesa, AZ

Responds quickly and the service companies they use are very good and fix only what needs fixing, and does not upsell.

3 years ago

Reply from OneGuard

Dear Ms. Houtcooper, Thank you so much for the 5 star review and positive comments regarding your service experience with OneGuard Home Warranties and our wonderful contractors! Providing timely repairs completed by fast and friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you received. On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the last 6 years and look forward to serving you in the future. OneGuard Home Warranties

Feb. 24th, 2021

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Verified Customer

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Lisa Caughlin Leander, TX

Easy to work with. 3 services. I have never had any issues covering anything that is in my warranty

3 years ago

Reply from OneGuard

Dear Ms. Caughlin, On behalf of the entire team, thank you so much for providing OneGuard with a 5 star rating and such positive feedback regarding your customer service experiences! Your satisfaction is of the utmost importance, and it is always our most distinct pleasure to assist in providing the most comprehensive coverage in the industry and the peace of mind you deserve. Thank you again for choosing OneGuard! We sincerely appreciate your business and look forward to serving you in the future. OneGuard Home Warranties

Feb. 8th, 2021

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Verified Customer

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Joan Kirsch Anthem, AZ

I get a quick response and have been satisfied with repairs and replacements when repairs could not be made.

3 years ago

Reply from OneGuard

Dear Ms. Kirsch, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful feedback. On behalf of the entire team, thank you again! We sincerely appreciate your business and look forward to serving you again soon. OneGuard Home Warranties

Feb. 8th, 2021

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Verified Customer

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Elizabeth Yount Goodyear, AZ

I have used them for 12 years . I used to rave about them. I called about a microwave and the part is on back order. I have no idea when the part will come in. Waiting 2 months is unacceptable.

3 years ago

Reply from OneGuard

Dear Ms. Yount, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation, and also being so receptive to our calls. Please know our number one priority is to service you as quickly as possible and we truly apologize for the frustration. Please be assured we have issued a check for the replacement of the microwave on your behalf. Thank you again for the opportunity to assist you and your loyalty for the last 12 years. OneGuard Home Warranties

Feb. 5th, 2021

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Verified Customer

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Judy Nelson Queen Creek, AZ

Excellent response no matter what the issue might be. The service companies they use are some of the best.

3 years ago

Reply from OneGuard

Dear Ms. Nelson, Thank you so much for the 5 star review and providing such positive testimony regarding your service experiences with OneGuard Home Warranties and our quality service contractors! Making it easy to request service, and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we are extremely grateful for such positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 28th, 2021

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Verified Customer

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Thomas and Belle Hoger, 11949 N 80th Place, Scottsdale, AZ 85260

We have had other home warranties and no one begins to compare with One Guard. Wonderful. Professional all the way.

3 years ago

Reply from OneGuard

Dear Mr. and Mrs. Hoger, Thank you so much for the 5 star review and providing such amazing feedback regarding your wonderful customer service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in your home service plan is everything we strive for at OneGuard. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 1st, 2020

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Verified Customer

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Sherri Renton, WA

Alexander J was very knowledgeable & answered all my questions. Professional, quick service & great customer service.

3 years ago Edited January 10, 2024

Reply from OneGuard

Dear Sherri, Thank you so much for the 5 star review and remarks regarding your customer experiences with OneGuard Home Warranties! Your satisfaction is always our top priority, and we are grateful for the opportunity to provide you with quality service and security as your home warranty provider. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your business and look forward to serving you soon. OneGuard Home Warranties

Nov. 25th, 2020

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Verified Customer

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C. O'Brien

There was phone coverage on the weekend and the Customer Rep. got the work order in so that the Pluming company had it first thing Monday morning.

3 years ago

Reply from OneGuard

Dear C. O'Brien, Thank you so much for the 4 star review regarding your service experience with OneGuard Home Warranties and our amazing customer advocates! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, 24/7, 365 days a year. On behalf of the entire OneGuard team, thank you for the opportunity! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Nov. 25th, 2020

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Verified Customer

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Jennifer

I appreciate that they sent the email for the rekeying it was very helpful and it was quick to get the appointment set up

3 years ago

Reply from OneGuard

Dear Jennifer, Thank you so much for the 4 star review and positive remarks regarding your service experience with OneGuard Home Warranties. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again soon. OneGuard Home Warranties

Nov. 12th, 2020

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Verified Customer

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Raines

They've responded quickly to my problems and the company's they've sent have been very professional and prompt.

3 years ago

Reply from OneGuard

Dear Raines, Thank you so much for the 5 star review and testimony regarding your service experience with OneGuard Home Warranties! We are so happy that you found in the warranty process and overjoyed with the opportunity to provide supportive resolution on your behalf. Your testimony is exactly what we strive for! Thank you again for the opportunity, we truly look forward to serving you again soon. OneGuard Home Warranties

Nov. 6th, 2020

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Verified Customer

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Sue

They are the best home warranty company I have had. Just wish I could have more coverage for less money...wishful thinking

3 years ago

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Verified Customer

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David Janover

Since signing up, I had two issues - My water heater was replaced and a capacitor was changed in my A/C unit

3 years ago

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Verified Customer

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Dee Dee Nadler Phoenix, AZ

Sarah was very helpful and patient with all of my questions. We have been very pleased with One Guard so far.

3 years ago Edited January 10, 2024

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Verified Customer

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James Hauswirth

My online service request was set within an hour of my sending it. The appointment was for the next day

3 years ago

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Verified Customer

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Lucia Ruiz

The people are friendly and helpful when dealing with my issue. They try to get it resolved as quickly as possible.

3 years ago

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Verified Customer

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Guye Lancaster

At first I was please but I have had someone come out for the same issue with air conditioner 3 times. Not sure why it's not being diagnosed and fixed

3 years ago

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Verified Customer

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Sue Elliott

Have had One Guard for 14 years on several different homes and they have always provided excellent, timely service.

3 years ago Edited January 10, 2024

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Verified Customer

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Daniel Bayless

They denied a claim that should have been valid. They then called us to tell us they would send us $200 to cover it, then never sent the check. Another time, used their concierge service. They had blatant conflict of interest with companies they were recommending.

3 years ago

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Verified Customer

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Patricia Naumann

Always refer very good companies to solve my problem or provide maintenance requirements. Response is timely.

3 years ago

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Verified Customer

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Romy Solomonson

Was informed who was coming, timeframe of arrival time, and had emails, phone call form the technician.

3 years ago

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Verified Customer

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Jay Euless, TX

It is so hard to reach somebody on customer service by phone, even by email, when you're trying to know the status of an open service call or any other issue.

3 years ago

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Verified Customer

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Karen Carefree, AZ

I have been with this company for more than 10 years and they have been consistent in their level of service.

3 years ago

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Verified Customer

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Lori Hinkes Mesa, AZ

I've been a long time customer and one guard has always taken Care of any issues that have come up on our home.

3 years ago

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Michael Venezia

Michelle N was immediately handling my issues. Complete professional Very Knowledgeable And was very driven to making us a Happy Client Thank you One Guard

9 months ago

Reply from OneGuard

Dear Mr. Venezia, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties and Michelle! Your satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Please know Michelle loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 6th, 2023

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D.R. Couch Fort Worth, TX

PLEASE whatever you do, choose another home warranty company. This is coming from a realtor and I have referred and purchased numerous plans with them for my clients. They have poorly performed on several cases for my clients but I was able to resolve it. Now they came for me this time. I had a request in to repair my range which is a luxury brand. After waiting two months I get an email saying they don't have any servicers in their network to service so I should have it repaired on my own. But they sent me a list of about 50 contractors in the area that I COULD NOT USE per them. There was literally no one off their list that could service my range. So I coughed up the $1200 to have it repaired on my own. I cancelled my plan because they have gone so down hill it's ridiculous. They charged me a $50 cancellation fee. Their escalations group NEVER returns my calls and they lie and say they did and left a message. So I have been unable to resolve this with them. They are LIARS! They block you from actually having things covered under you warranty repaired. I am forwarding a complaint to the BBB at this time to get them in line. DO NOT USE THIS COMPANY!

9 months ago

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Home warranty

We have had one guard for six years and we have been totally satisfied with everything that they have provided. I truly believe there are wonderful company and we plan to stick with them for a very long time.

1 month ago

Reply from OneGuard

Dear Home warranty, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last six years! Our utmost priority is to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider! Thank you again for entrusting OneGuard with all of your home warranty and home services needs. We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 15th, 2024

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Luis Hernandez Houston, TX

We Bought the insurance thru our first time buyer as an option and it was very useful for few of our house items we had issues with during our first year being at home.

7 months ago Edited September 27, 2023

Reply from OneGuard

Dear Mr. Hernandez, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 24th, 2023

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One Guard Glendale, AZ

I have had occasion to use One Guard two or three times since signing on with them about five years ago. There service has been first-rate--timely with good results. The providers have been excellent.

1 year ago

Reply from OneGuard

Dear One Guard, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 5 years. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 14th, 2023

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Wendell OR

My neighbor was telling me about this One Guard organization and so I was thought I would would look into it a little bit further I found that they are very very thorough at their business, customer care, cares that you are taken care of.

1 year ago

Reply from OneGuard

Dear Wendell, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction while offering comprehensive coverage, quality repairs, and keeping premium costs competitive, and we and always appreciate the opportunity to help with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Feb. 9th, 2023

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Loren Bassols Mesa, AZ

Spoke with Robin B with authorizations and was awesome! Provided me with my options and explained I'm detail on the next steps. Definitely happy with the customer service experience I received from Robin B!!

1 year ago

Reply from OneGuard

Dear Ms. Bassols, On behalf of the entire team, thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Robin! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Robin is excellent and enjoyed the opportunity to personally help you and appreciates the amazing feedback. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 9th, 2023

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Jonnie Chou Mesa, AZ

I needed help with getting a claim processed due to the contractor dragging their feet and Angela Jones answered the call amazingly. She gave my claim her personal attention and was able to get my claim moving. Thanks Angela!

1 year ago

Reply from OneGuard

Dear Mr. Chou, Thank you so much for the 4 stars and positive testimony regarding your customer service experiences with OneGuard Home Warranties and Angela! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Angela is excellent and your amazing feedback really made her day. Thank you again for choosing OneGuard! We truly value your loyal business of 6 years and look forward to serving you in the future. OneGuard Home Warranties

Jan. 4th, 2023

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Janie Scottsdale, AZ

Scott P at One Guard Home Warranty is the reason I continued with my contract renewal. He’s very knowledgeable and was able to answer all my questions. What a pleasure it was to work with Scott.

1 year ago

Reply from OneGuard

Dear Janie, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties and Scott! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love hearing about the ease you found in renewing your warranty plan. We agree! Scott is excellent and your amazing feedback really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 7th, 2022

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Wayne Phillips Gilbert, AZ

In my first year of OneGuard coverage I have been very pleased with the way they dealt with my request for services. My recent call with Christopher S was another example of this. Christopher was very professional and dealt with my issues quickly and efficiently.

1 year ago

Reply from OneGuard

Dear Mr. Phillips, Thank you so much for providing OneGuard Home Warranties with a 4 star review regarding your recent customer service experience with Christopher! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Christopher is very professional, and your positive feedback and kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 26th, 2022

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ROMAN FUENTES Fort Bragg, NC

K Curry Was the representative that we spoke with and was very professional and extremely helpful with explaining the plans offered and what was covered and are very thankful for the reassurance of joining oneguard

1 year ago

Reply from OneGuard

Dear Mr. Fuentes, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Keanna! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Please know answering your questions was extremely important to Keanna, and she appreciated the opportunity to offer her personal assistance to you. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 12th, 2022

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Susan Stull Phoenix, AZ

I want to thank Scott P for his professionalism handling my air conditioning repair. He understood my contract & helped me resolve my isuue with my option coverage on my hvac system.

1 year ago

Reply from OneGuard

Dear Ms. Stull, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Scott! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know answering your questions was extremely important to Scott, and he appreciated the opportunity to offer his personal assistance to you. Thank you again for choosing OneGuard! We truly value your loyal business of 13 years and look forward to serving you in the future. OneGuard Home Warranties

Oct. 10th, 2022

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Ed Carne Lake Zurich, IL

I have been a customer of OneGuard for over 7 years. They are excellent and easy to work with. Christopher S, Sales Advisor was awesome in helping me pick the best warranty for my home. I am a loyal customer! Thank you!

1 year ago

Reply from OneGuard

Dear Mr. Carne, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 11 years. We have also shared your rave review with Christopher, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 3rd, 2022

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Monika McGill Tucson, AZ

I've been a customer for about 3 years now. While sometimes they were fine and the job got done in a timely fashion by skilled providers, the reality is that when I do the math it is not worth it. They are one of these companies who will gladly pay for anything in the low hundreds range but will not honor repairs once they hit a point where you'd really need the help. They either made it so difficult to get service I wanted to give up and cry or they slapped a bandaid on a dying body. This leaves you paying them thousands in monthly and service fees while getting far less in return. It might sound nice to have the security of paying a small monthly fee to be taken care of in an emergency, but in reality if you put those monthly fees in a savings account you'd end up ahead. I didn't want to believe the people who told me that but I've learned the hard way it's true. After all my years of being a loyal customer, when I really needed them, they refused to work with me. That's a clear invitation to leave in my book. Also, like so many companies these days, they are set up with overseas call centers which don't have the English skills needed to make transactions go smoothly. I won't be renewing.

1 year ago

Reply from OneGuard

Dear Ms. McGill, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. OneGuard covers mechanical breakdowns that become inoperative from normal wear and tear. Upon the most recent assessment, the service contractor reported to OneGuard the system was tested, and no mechanical malfunctions were found. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties

Sep. 30th, 2022