Name: Landmark Home Warranty
Rating: 3.3

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Verified Customer

star star star star star

Naj S.

Great rates, great customer service and excellent vendors and partners

4 years ago

Reply from Landmark Home Warranty

Dear Naj,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 1st, 2019

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Verified Customer

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Andy

Customer service they cash me out for my broken refrigerator

4 years ago

Reply from Landmark Home Warranty

Dear Andy,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

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Melissa

We haven't had any problems when we have had to submit a claim.

4 years ago

Reply from Landmark Home Warranty

Dear Melissa,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

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Ben Grenaway

A contractor they used was unethical, tried getting me to charge out of pocket. Their response times are slow and coverage is obnoxiously limited

4 years ago

Reply from Landmark Home Warranty

Dear Ben,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

star star star star star

Reid Cram

Online and telephone service are easy and convenient to use.

4 years ago

Reply from Landmark Home Warranty

Dear Reid,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

star star star star star

Danny Toney

They have taken care of what we needed. Easy to work with. Good value so far.

4 years ago

Reply from Landmark Home Warranty

Dear Danny,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

star star star star star

Chantel Cobbs

Very nice I was happy with the call and the reps that came out

4 years ago

Reply from Landmark Home Warranty

Dear Chantel,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

star star star star star

Nancee T.

Good fast service and referred repair companies have been good

4 years ago

Reply from Landmark Home Warranty

Dear Nancee,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

star star star star star

Antonio "Tony" Santiago

What can I say? The serve was nice and the people there were helpful.

4 years ago

Reply from Landmark Home Warranty

Dear Antonio,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Verified Customer

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Everardo

They have a quick response time when going Thur the website.

4 years ago

Reply from Landmark Home Warranty

Dear Everardo,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Verified Customer

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Mr Anderson Salem, OR

Fridge went down was backup and running within 24 hours after the service call.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Anderson,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Verified Customer

star star star star star

Rachel Baker

Fast response and easy process. Trustworthy service with good contractors.

4 years ago

Reply from Landmark Home Warranty

Dear Rachel,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Verified Customer

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Scott Brodrick Round Rock, TX

I called on Sat, but they don't work weekends. Then, their van broke down and they missed their Mon appt time.

4 years ago

Reply from Landmark Home Warranty

Dear Scott,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 19th, 2019

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Verified Customer

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Claudia Weber Hillsboro, OR

Usually great customer service, took 3 months to resolve a bad contractor issue

4 years ago

Reply from Landmark Home Warranty

Dear Claudia,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 19th, 2019

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Verified Customer

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Dana Phillips Nampa, ID

They have always been very helpful and always follow through2

4 years ago

Reply from Landmark Home Warranty

Dear Dana,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 19th, 2019

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Verified Customer

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Pat

We had a plumbing problem and they wouldn't pay to repair the problem and then our refridgerator stopped working and they would only pay for part of the repair.

4 years ago

Reply from Landmark Home Warranty

Dear Pat,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

star star star star star_border

George

They need to have some of there contract people tell the truth what they tell your costumers

4 years ago

Reply from Landmark Home Warranty

Dear George,

Dear John,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

star star star star star

Howard and Suzanne Davis

Follow-up with claims and timely service with good contractors

4 years ago

Reply from Landmark Home Warranty

Dear Howard and Suzanne,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Lorraine C. Pereira Jett

Very fast courteous service contractor and representative alike

4 years ago

Reply from Landmark Home Warranty

Dear Lorraine,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

star star star star star

MaryLee Flagler

Great service and customer care. Very polite on the phone and very helpful.

4 years ago

Reply from Landmark Home Warranty

Dear MaryLee,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Virginia Tibbetts

They are always vey efficient. And super friendly. I highly recommend Landmark

4 years ago

Reply from Landmark Home Warranty

Dear Virginia,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Suong. N

Nice customer service and fast service.high recomend to all my friends.

4 years ago

Reply from Landmark Home Warranty

Dear Suong,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

star star star star star

DW

reliable service-competent trades people-response time efficient

4 years ago

Reply from Landmark Home Warranty

Dear DW,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

star star star star star

joe

filled out ticket received a call back customer rep was nice and very helpful

4 years ago

Reply from Landmark Home Warranty

Dear Joe,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Ryan Pronger

Amazing customer service, clear explanations, quick responsiveness.

4 years ago

Reply from Landmark Home Warranty

Dear Ryan,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Sandra Munguia Phoenix, AZ

Great customer service. Paul C is very courteous and professional.

4 years ago Edited September 14, 2021

Reply from Landmark Home Warranty

Dear Sandra,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

star star star star star

Mary S.

Prompt attention to resolve issue in a friendly and courteous manner.

4 years ago

Reply from Landmark Home Warranty

Dear Mary,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Michele Sutherland

It was easy to connect Landmark and ask about coverage, start a claim.

4 years ago

Reply from Landmark Home Warranty

Dear Michele,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

star star star star star

Rosa Goodyear, AZ

They respond quickly to inquires & follow up after serviced have been provided.

4 years ago

Reply from Landmark Home Warranty

Dear Rosa,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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Verified Customer

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Mike Grand Prairie, TX

They were able to schedule a repair service the following day. Excellent!

4 years ago

Reply from Landmark Home Warranty

Dear Mike,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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Verified Customer

star star star star star

Maxine Sarjeant Carlsbad, CA

prompt customer service - Carson was able to resolve our problem promptly

4 years ago

Reply from Landmark Home Warranty

Dear Maxine,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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Verified Customer

star star star star star

Lburns Arlington, TX

They follow up on the claims to make sure the job is scheduled

4 years ago

Reply from Landmark Home Warranty

Dear Lburns,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Verified Customer

star star star star star

Joseph Restivo Meridian, ID

Very good customer service and follow up and on time win set

4 years ago

Reply from Landmark Home Warranty

Dear Joseph,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Verified Customer

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Josh Fabrizio

We have not had a single positive experience with any of the contractors they have sent out. The last one they sent out rescheduled 4 times before doing the actual work.

4 years ago

Reply from Landmark Home Warranty

Dear Josh,

Thank you for taking the time to share your feedback. I am sorry to hear that the contractor had to reschedule with you multiple times. That is typically not how we intend for our service request to go. I will be forwarding your feedback to the appropriate department to implement the necessary training. I am however, please to see that your unit has been repaired. If you have any further questions or concerns, I would be happy to help you. You can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 12th, 2019

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Verified Customer

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Nita

They are quick and efficient. Technicians are very qualified and helpful..especially the AC guy.

4 years ago

Reply from Landmark Home Warranty

Dear Nita,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

Diane Hurley

Good Customer service. Honesty. Fast service. Explained coverage

4 years ago

Reply from Landmark Home Warranty

Dear Diane,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

Eileen chavez

They are very polite and get me some one to take care of my problem immediately

4 years ago

Reply from Landmark Home Warranty

Dear Eileen,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

Tiffany

Everything was taken care of in a professional and timely manner

4 years ago

Reply from Landmark Home Warranty

Dear Tiffany,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

Margaret Mickish

because I have had only excellent service from Landmark for the last 2 years

4 years ago

Reply from Landmark Home Warranty

Dear Margaret,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

Gregg

fast and efficient excellent customer service.....................

4 years ago

Reply from Landmark Home Warranty

Dear Gregg,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

Angel Seufert

I have had fast responses, items covered and quick follow up.

4 years ago

Reply from Landmark Home Warranty

Dear Angel,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

Richard Lyons

Professional and friendly and always following up on services

4 years ago

Reply from Landmark Home Warranty

Dear Richard,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

Swaval

Fast response from landmark. Provided good dryer repair company.

4 years ago

Reply from Landmark Home Warranty

Dear Swaval,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

EDDIE Rettstatt

Good customer service. Has always taken care of what we needed.

4 years ago

Reply from Landmark Home Warranty

Dear Eddie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

Kristin Markland

They always respond quickly and make sure my service is done correctly.

4 years ago

Reply from Landmark Home Warranty

Dear Kristin,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

Rosy Barrientos

Faaast, reliable, gets the job done. Customer service is great.

4 years ago

Reply from Landmark Home Warranty

Dear Rosy,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

Lena R

Fast response, repairs completed next day, all cost covered after $100 copay

4 years ago

Reply from Landmark Home Warranty

Dear Lena,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

Markus Giacomuzzi

very good customer service, propmpp response and so far good contractors

4 years ago

Reply from Landmark Home Warranty

Dear Markus,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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Verified Customer

star star star star star

Toni

They are very responsive to service calls and fair with their coverage.

4 years ago

Reply from Landmark Home Warranty

Dear Toni,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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Verified Customer

star star star star star

Stores06

I have used my home warranty several times and it has more than paid for itaelf

4 years ago

Reply from Landmark Home Warranty

Dear Store06,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019