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Landmark Home Warranty

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7.2

Overall Score

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Sharon

Fast, friendly service. Very helpful and follow-up was top rate.

5 years ago

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Reply from Landmark Home Warranty

Dear Sharon,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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star star star star star

DENICE L MCCOY

easy to work with, nice people will work with you on you problem

5 years ago

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Reply from Landmark Home Warranty

Dear Denice,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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star star star star star

Elana Jan Bodine

Technician was knowledge, thorough and efficient doing his work.

5 years ago

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Reply from Landmark Home Warranty

Dear Elana,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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star star star star star

Krista

They have gone out of their way and above and beyond to help me with my account

5 years ago

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Reply from Landmark Home Warranty

Dear Krista,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Yasmin

I would give them 5 stars if I didn't have so many problems with the automatic payments!

5 years ago

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Reply from Landmark Home Warranty

Dear Yasmin,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 12th, 2018

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star star star star star

Ed O'Donnell

good response on the phone and the tradesman have been great. No issues.

5 years ago

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Reply from Landmark Home Warranty

Dear Ed,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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star star star star star

Andra

Company is easy to work with and gets the job done as soon as they can.

5 years ago

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Reply from Landmark Home Warranty

Dear Andra,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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star star star star star

Jerry

Fast and well done. Contractors came on time and everything went smoothly.

5 years ago

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Reply from Landmark Home Warranty

Dear Jerry,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Jennifer Stephens

Because my contractor never showed up and never called. Landmark was informed of this and has never rescheduled or hired another company.

5 years ago

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Reply from Landmark Home Warranty

Dear Jennifer,

I am sorry to hear of this frustrating experience. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 12th, 2018

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star star star star star_border

James Clay Marsh

We have always noted prompt response to our needs and good follow up to ensure work was completed.

5 years ago

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Reply from Landmark Home Warranty

Dear James,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 12th, 2018

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star star star star star

Kim Gebert

Easy to schedule appointments, Satisfied with the results of any repairs

5 years ago

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Reply from Landmark Home Warranty

Dear Kim,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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star star star star star

Andy Lim

easy to access, excellent customer services in professional manner,

5 years ago

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Reply from Landmark Home Warranty

Dear Andy,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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L. Jones

very friendly and helpful, would have given 5 stars but salesman messed up my auto-pay information

5 years ago

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Reply from Landmark Home Warranty

Dear L. Jones,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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star star star star star

Ellen

They have always very helpful in their coverage, customer service and vendors

5 years ago

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Reply from Landmark Home Warranty

Dear Ellen,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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star star star star star

James

Responds quickly and works with great professional contractors.

5 years ago

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Reply from Landmark Home Warranty

Dear James,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Michael

Very friendly staff and also they provided answers to any question I had regarding warranty

5 years ago

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Reply from Landmark Home Warranty

Dear Michael,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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star star star star star

Marty

They are punctual, professional and courteous and attended to my needs.

5 years ago

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Reply from Landmark Home Warranty

Dear Marty,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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star star star star star

Ivan

There has always been immediate response to my requests for service.

5 years ago

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Reply from Landmark Home Warranty

Dear Ivan,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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star star star star star_border

Mark Savalle

Gave what I needed in purchasing a home the were recommended by the realtor so I went with it.

5 years ago

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Reply from Landmark Home Warranty

Dear Mark,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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star star star star star

Mike

Comprehensive, very easy to work with. Saved me some money. I appreciate that.

5 years ago

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Reply from Landmark Home Warranty

Dear Mike,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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star star star star star_border

Callie Nyborg

It's nice not to worry about the cost but, I do believe the call service could be better.

5 years ago

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Reply from Landmark Home Warranty

Dear Callie,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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star star star star star

Andrew

Good customer service, prompt response and good coordination with contractor

5 years ago

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Reply from Landmark Home Warranty

Dear Andrew,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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star star star star star

Sandy Lavarias

They finally declared our a/c broken and were quick to authorize a replacement

5 years ago

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Reply from Landmark Home Warranty

Dear Sandy,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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star star star star star

Bambi Lynn Schroepfer

service is always A Plus and if it isn't Landmark makes it right

5 years ago

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Reply from Landmark Home Warranty

Dear Bambi,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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star star star star star

Bryan Durrant

Friendly and fast, never had a bad experience with Landmark!

5 years ago

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Reply from Landmark Home Warranty

Dear Bryan,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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star star star star star

Donna

Quick responses, excellent coverage and professional service repairs

5 years ago

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Reply from Landmark Home Warranty

Dear Donna,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Gene

Good service, low cost. They have been quick to complete my service calls

5 years ago

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Reply from Landmark Home Warranty

Dear Gene,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 25th, 2018

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star star star star star

JUAN Arellano

Fast and easy to deal with. Very prompt tu answer all questions.

5 years ago

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Reply from Landmark Home Warranty

Dear Juan,

We are glad to see that our agents and contractors have been able to provide you with helpful service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Stephanie

Fast quick response easy to use friendly agents and helpful service

5 years ago

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Reply from Landmark Home Warranty

Dear Stephanie,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Zuleyca Pacheco

Was very content with the company they sent to fix the leaking in my bathroom.

5 years ago

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Reply from Landmark Home Warranty

Dear Zuleyca,

We are glad to see that our agents and contractors have been able to provide you with 5-star service for your plumbing claim. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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star star star star_border star_border

Donna

Sometimes the process is a bit confused and I don't like the fact I can't get the same company/tech to do the job.

5 years ago

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Reply from Landmark Home Warranty

Dear Donna,

Typically, the same contractor who diagnosed your unit will be the one to perform repairs. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Tami Davenport

They have honored all my claims including a furnace with any hassles

5 years ago

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Reply from Landmark Home Warranty

Dear Tami,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Jason Tobias

New system keeps track of your claim and they stay on top of it.

5 years ago

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Reply from Landmark Home Warranty

Dear Jason,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Georgios Deftereos

Most repairs done fast, by skilled technicians, and it is almost worry free.

5 years ago

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Reply from Landmark Home Warranty

Dear Georgious,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star_border

Randy G.

Hard to initiate a claim on the phone, always busy (Everything is too "internet" driven).

5 years ago

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Reply from Landmark Home Warranty

Dear Randy,

With the summer months, our representatives are doing all they can to answer each of our homeowner's calls in a timely manner. We appreciate your feedback and hope to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Mae

Great customer service and get appointments shechuled the same day

5 years ago

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Reply from Landmark Home Warranty

Dear Mae,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Doris Carrillo

Fast response. Gets the repairs done. Providers are curtious. No extra costs.

5 years ago

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Reply from Landmark Home Warranty

Dear Doris,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Marty

Quick and easy to deal with, great customer service. Great value.

5 years ago

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Reply from Landmark Home Warranty

Dear Marty,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Cynthia Anderson

Friendly and polite customer service. Follow through. Nice.

5 years ago

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Reply from Landmark Home Warranty

Dear Cynthia,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Mark

Always Great Service, Very clear to understand what is covered.

5 years ago

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Reply from Landmark Home Warranty

Dear Mark,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Roy

They have always taken care of any issues on a timely basis.

5 years ago

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Reply from Landmark Home Warranty

Dear Roy,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service for your A/C unit. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2018

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star star star star star

Sorry I forgot

Great service ! Always friendly and helpful throughout the repair

5 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Judy B

They corrected their error in. A timely manner with good results

5 years ago

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Reply from Landmark Home Warranty

Dear Judy,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star_border

Amy Bohrer

They are responsive, but sometimes it takes longer to hear from the actual contractors.

5 years ago

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Reply from Landmark Home Warranty

Dear Amy,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

ArleneCoulson

Have been helpful when I've called and service people have been on time.

5 years ago

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Reply from Landmark Home Warranty

Dear Arlene,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Ann

Landmark was quick to respond to our need for action on a problem.

5 years ago

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Reply from Landmark Home Warranty

Dear Ann,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star_border star_border star_border star_border

Beaner

I don't think they save me any money. Small claims are great. Big claim, not so good. The time and prices they want save you nothing and it takes forever! Not worth it.

5 years ago

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Reply from Landmark Home Warranty

Dear Beaner,

Thank you for taking the time to share your feedback. Although cost may seem high, we have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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Review Source

star star star star star

Brian

Friendly , eager to help they are great people. Claims are handled promotly.

5 years ago

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Reply from Landmark Home Warranty

Dear Brian,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Byron Millet

They are always honest and try to provide good customer service

5 years ago

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Reply from Landmark Home Warranty

Dear Byron,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star_border

Em D

We have received great customer service from Landmark and most of their contracted repair companies

5 years ago

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Reply from Landmark Home Warranty

Dear Em,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018