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Landmark Home Warranty

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7.2

Overall Score

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Rich Parker

easy to work with, very professional, excellent customer service

5 years ago

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Reply from Landmark Home Warranty

Dear Rich,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 1st, 2019

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star star star star star

Daisy Anderson

Great vendors and customer service. I've been with them for 5 years now!

5 years ago

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Reply from Landmark Home Warranty

Dear Daisy,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

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star star star star star

Ty Mullineaux

Fast and responsive! They took care of me and my home faster than expected!

5 years ago

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Reply from Landmark Home Warranty

Dear Ty,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,
Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

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star star star star star

Lou Gershman

Landmark representative are genuinely caring and responsive.

5 years ago

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Reply from Landmark Home Warranty

Dear Lou,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

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star star star star star

Richard Wharton

Great response and easy to work with. Purchased a 2nd year.

5 years ago

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Reply from Landmark Home Warranty

Dear Richard,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 23rd, 2019

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star star star star star

Jim Beckley

Quick, efficient, good follow up to ensure problem resolution.

5 years ago

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Reply from Landmark Home Warranty

Dear Jim,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 23rd, 2019

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star star star star star

Brian Drum

Very personable and Very professional,on time is always good,which they were.

5 years ago

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Reply from Landmark Home Warranty

Dear Brian,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 23rd, 2019

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star star star star star

Danielle

Great follow up and fast service. Very easy to communicate with.

5 years ago

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Reply from Landmark Home Warranty

Dear Danielle,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 23rd, 2019

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star star star star star

Margaret Magruder

I've always been happy with their service and product and timeliness.

5 years ago

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Reply from Landmark Home Warranty

Dear Margaret,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,
Tiffany Nguyen
Customer Relations Manager

Jan. 23rd, 2019

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star star star star star

Michelle

They respond quickly and send qualified people to go the work

5 years ago

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Reply from Landmark Home Warranty

Dear Michelle,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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star star star star star

Joe Mankawich

Fast, Easy of needed Home Systems! Keep up the Great Service!

5 years ago

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Reply from Landmark Home Warranty

Dear Joe,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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star star star star star

Brian

Very customer service oriented. Repairs are addressed and resolved promptly.

5 years ago

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Reply from Landmark Home Warranty

Dear Brian,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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Spirit Brooks

Easy to work with, contractors never call within four hours, only reason for the 4 stars.

5 years ago

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Reply from Landmark Home Warranty

Dear Spirit,

We are glad to see that we have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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star star star star star

Hollie Gray

Easy to work with and easy to contact. The service is always quick

5 years ago

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Reply from Landmark Home Warranty

Dear Hollie,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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star star star_border star_border star_border

Chris

Premium too expensive and keeps increasing, coverage partial in case of replacement, cost pre intervention way too high.

5 years ago

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Reply from Landmark Home Warranty

Dear Chris,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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star star star star star

Kevey

They find the contractor and follow up with service performed.

5 years ago

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Reply from Landmark Home Warranty

Dear Kevey,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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Verified Customer

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star star star star star

Bruce and Tina Crowe

Good service; good value; good response time for services needed

5 years ago

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Reply from Landmark Home Warranty

Dear Bruce and Tina,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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Verified Customer

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star star star star star

Jesus Melendrez

Very professional customer service. Very attentive to my families needs.

5 years ago

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Reply from Landmark Home Warranty

Dear Jesus,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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star star star star_border star_border

RaNae Fabrizio

The service company takes far too long to get to the job, then lack of communication creates another time issue.

5 years ago

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Reply from Landmark Home Warranty

Dear RaNae,

I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2018

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star star star star star

Janet Lamping

Professional, knowledgeable, respectful, courteous, prompt, trustworthy.

5 years ago

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Reply from Landmark Home Warranty

Dear Janet,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2018

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Verified Customer

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star star star star star

Laurie Clemens

Quick and responsive. Also like their email and text reminders etc

5 years ago

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Reply from Landmark Home Warranty

Dear Laurie,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2018

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Verified Customer

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Review Source

star star star star star_border

Imran Khan

Probably the best from all the previous warranty companies I have used and pretty tech savvy.

5 years ago

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Reply from Landmark Home Warranty

Dear Imran,

We are glad to see that we have been able to provide you with 4-star service. We would be happy to hear more about your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2018

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Verified Customer

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star star star star star

Christina Heimdal

They cared about my situation and went the extra mile to help me.

5 years ago

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Reply from Landmark Home Warranty

Dear Christina,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2018

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Verified Customer

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Review Source

star star star star star

Manny

Quick to respond and set up contractors to fix your warranty needs.

5 years ago

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Reply from Landmark Home Warranty

Dear Manny,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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star star star star star

K Shoen

The coverage and service was exactly as represented in the contract.

5 years ago

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Reply from Landmark Home Warranty

Dear K Shoen,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2018

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Verified Customer

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star star star star star

Melinda Roy, UT

Affordable and easy to request service and customer service was great

5 years ago

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Reply from Landmark Home Warranty

Dear Melinda,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Terry Arlington, TX

They always handle my requests promptly and are very helpful in every way.

5 years ago

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Reply from Landmark Home Warranty

Dear Terry,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

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Verified Customer

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Review Source

star star star star star

Anne Van Alstyne Draper, UT

Ease of requesting service, promptness of service, quality of service personnel

5 years ago

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Reply from Landmark Home Warranty

Dear Anne,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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Verified Customer

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Review Source

star star star star_border star_border

Derrick L. Horton Houston, TX

Because their words that plumbing company trying to rip me off and they would not let me search for another plumber

5 years ago

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Reply from Landmark Home Warranty

Dear Derrick,

I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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Verified Customer

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Review Source

star star star star star

Linda B Layton, UT

Prompt, polite and efficient. They have sent excellent vendors to our home.

5 years ago

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Reply from Landmark Home Warranty

Dear Linda,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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Verified Customer

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Review Source

star star star star star

Ken Fleming Yuma, AZ

Always helpful, they try to fix the problem, not get out of fixing it.

5 years ago

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Reply from Landmark Home Warranty

Dear Ken,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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Verified Customer

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Review Source

star star star star_border star_border

Damion Haley Maricopa, AZ

Landmark consitently gives you the message that they don't have your best interests in mind but their profits instead.

5 years ago

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Reply from Landmark Home Warranty

Dear Damion,

I am sorry to hear that you feel this way. We do have our homeowner's best interest in mind and do what we can to provide you remarkable service while following the guidelines. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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Verified Customer

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Review Source

star star_border star_border star_border star_border

Jennifer Myers Round Rock, TX

the vendors are terrible. The service providers they send do not call to set up appointments, do not show up for the scheduled repair, are not recommended providers.

5 years ago

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Reply from Landmark Home Warranty

Dear Jennifer,

I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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Verified Customer

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Review Source

star star star star star

Kristine Card

They have always been very helpful and polite when Ive called

5 years ago

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Reply from Landmark Home Warranty

Dear Kristine,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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Review Source

star star star star star

Kat Goodyear, AZ

responsive, know their products. Repair person was great too.

5 years ago

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Reply from Landmark Home Warranty

Deat Kat,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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Review Source

star star_border star_border star_border star_border

Robert Fox San Antonio, TX

Terrible call back customer service. You send a email and don't explain why a work order is done. I know what the tech said to me and yet you close the work

5 years ago

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Reply from Landmark Home Warranty

Dear Robert,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 5th, 2018

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Verified Customer

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Review Source

star star star star star

JW Austin, TX

Used them twice so far, super easy to use and helpful contractors

5 years ago

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Reply from Landmark Home Warranty

Dear JW,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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Review Source

star star star_border star_border star_border

Jacob Montchal Yuma, AZ

Never gave me an answer on whether or not I'm covered. If they called me they never left me a message so I didn't know it was them.

5 years ago

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Reply from Landmark Home Warranty

Dear Jacob,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star

Melissa Torres Pocatello, ID

I've had great experiences with every person I have worked with

5 years ago

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Reply from Landmark Home Warranty

Dear Melissa,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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Review Source

star star star star star

Javier Acevedo Katy, TX

promptly answer to request, excelent service from contractors.

5 years ago

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Reply from Landmark Home Warranty

Dear Javier,

We are pleased to hear that our agents and contractors have been able to provide you with prompt and excellent service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 25th, 2018

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Verified Customer

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Review Source

star star star star star_border

Dayna Bakersfield, CA

They were helpful and their vendors replied quickly - but somethings was not covered ??

5 years ago

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Reply from Landmark Home Warranty

Dear Dayna,
We are glad to see that our agents and contractors have been able to provide you with 4-star service! I am sorry to hear of your experience with any of the non covered repairs. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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Review Source

star star star star star

Rose Coolidge, AZ

Very happy with their promptness in setting up service appointments.

5 years ago

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Reply from Landmark Home Warranty

Dear Rose,
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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Review Source

star star star star star_border

Jennifer Smithfield, UT

Overall it was a good experience. We had our appliance serviced in a timely manner.

5 years ago

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Reply from Landmark Home Warranty

Dear Jennifer,
We are pleased to hear that we have been able to service you in a timely manner for your appliance! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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Review Source

star star star star star

Alexandra trigili

They took care of my problem promptly and it was fixed completely.

5 years ago

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Reply from Landmark Home Warranty

Dear Alexandra,

We are glad to see that we have been able to provide you with timely service! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 18th, 2018

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Verified Customer

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Review Source

star star star star star

Christy Hart

REadily available to start a claim. Always knowledgeable or finds answers.

5 years ago

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Reply from Landmark Home Warranty

Dear Christy,

We are glad to have the opportunity to provide you with a peace of mind for your home! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 18th, 2018

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Verified Customer

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Review Source

star star star star star

Troy F

Response quickly, took care of the problem in a timely manner.

5 years ago

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Reply from Landmark Home Warranty

Dear Troy,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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Review Source

star star star star star

John Noble

Fast friendly customer service; prompt contact and service from the vendor

5 years ago

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Reply from Landmark Home Warranty

Dear John,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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Review Source

star star star star star

Ron English

Excellent customer service. Except when they deny they said something.

5 years ago

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Reply from Landmark Home Warranty

Dear Ron,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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Review Source

star star star star star

Richard P

I received awesome service! One simple phone call led to work being done!

5 years ago

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Reply from Landmark Home Warranty

Dear Richard,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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Review Source

star star star star star

Robert Wilson

Overall quality and quick service does the problem I had at hand

5 years ago

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Reply from Landmark Home Warranty

Dear Robert,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018