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Global Home Protection

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5.1

Overall Score

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LAST UPDATED: September 13th, 2022

Global Home Protection (GHP) offers coverage for homeowners directly, as well as specialized coverage for home buyers and sellers through real estate professionals. The company operates in 48 states across the country; everywhere except Alaska, Hawaii, and Washington, D.C.

Customer service and sales can be contacted by phone, email, or an online contact form.

Keep reading for pros and cons, or jump down to read Global Home Protection reviews from real customers.

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The Good

  • Global Home Protection Plans
  • Coverage for Various Property Types
  • Global Home Protection Service Fee
  • Local Pre-screened Technicians
  • New Customer Perks
  • Workmanship Guarantee
  • Money-Back Guarantee
  • 24/7 Claims Department
  • Benefits for Rental Property Owners

Global Home Protection Plans

Global Home Protection offers three basic coverage plans to choose from:

  • Major Appliance Plan 
  • Major System Plan
  • Diamond Plan 

Each plan covers the following appliances and systems:

  Major Appliance Plan Major System Plan Diamond Plan
Air conditioning  
Heating  
Electrical  
Plumbing  
Plumbing Stoppage  
Water heater  
Garbage disposal  
Kitchen refrigerator  
Oven/range/stove  
Cooktop  
Built-in microwave  
Dishwasher  
Clothes washer/dryer  
Ceiling fan    
Exhaust fan    
Garage door opener    
Whirlpool bathtub    

Each GHP plan can be customized with the following add-on coverage options:

  • Pool/spa
  • Septic system
  • Stand alone freezer
  • Water softener
  • Sump pump
  • Refrigerator ice maker
  • Central vacuum
  • Limited roof leak
  • Well pump

Coverage for Various Property Types

Global Home Protection provides robust home warranty coverage for homeowners of the following property types:

  • Single-family home
  • Condo
  • Townhome
  • Fabricated home/mobile home
  • Duplex
  • Triplex
  • Fourplex
  • Fiveplex

It is unique that GHP offers coverage to this wide array of property types.

Service Fee

Global Home Protection has a service fee starting at $45 — this price is one of the lowest deductibles available in the industry. 

Typically, home warranty service call fees start at approximately $40, but can range up to over $100. Some home warranty companies even have a service call fee as high as $150.

Local Pre-screened Technicians

All Global Home Protection technicians are locally based, pre-screened, and licensed, so you don’t have to worry about receiving poor quality service techs who aren’t prepared to correctly service your home’s systems and appliances.

Many home warranty companies make their customers hire their technicians, making it easier for consumers who want a simple process and requiring less effort to reach a solution.

New Customer Perks

If you sign up as a new Global Home Protection customer, you may be eligible for a free month of coverage. The warranty specialist also offers discounted promotions, like its current offering of $200 off for new customers.

Workmanship Guarantee

According to its terms and conditions, Global Home Protection provides the following two workmanship guarantees:

  • 30-day workmanship guarantee for labor 
  • 90-day workmanship guarantee for parts

If you have an appliance or home system repaired, but the issue recurs, you don't have to pay further service fees for additional work needed on the same covered issue, if it happens within the listed terms.

Money-Back Guarantee

Each contract from Global Home Protection includes a 30-day money-back guarantee. This guarantee is helpful in case you change your mind.

24/7 Claims Department

Customers can submit a claim 24/7 to the Global Home Protection claims department. When something goes wrong, claim submissions are over the phone via the company's 24/7 claims department. Within two business days, an approved service contractor contacts you during standard business hours to make an appointment.

A home warranty provider is not an emergency service hotline. According to GHP's discretion, if you are experiencing an emergency, the company will make efforts to facilitate a response with urgency – within the same day.

In fact, several customer reviews mention same-day or next-day service. Here's an excerpt from a grateful Global Home Protection reviewer:

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Customer Review: Jean from Phoenix, Arizona

"It was 100 degrees in Phoenix. I called at 6 am PST and within 3 hours there was a tech outside my house fixing my A/C. Got to spend the rest of the day in an ice-cold home."

Benefits for Rental Property Owners

If you are looking to cover two or more properties with a home warranty policy, Global Home Protection offers discounts for multiple plans under one policyholder.

Additionally, with service from this provider, it's simple to have your tenants or property management submit claims to GHP. A policyholder just needs to have an individual's permission and have them individually on file.

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The Bad

  • No Online Pricing Information
  • No Service in Alaska or Hawaii
  • No Contractor Flexibility
  • Emphasis on Maintenance
  • Cancellation Fee

No Online Pricing Information

Although Global Home Protection lists its offered packages and the home systems and appliances they cover, it does not provide any pricing information on its corporate website. This lack of detailed cost information makes it difficult to compare GHP’s prices against other home warranty companies. 

To receive pricing information about your specific warranty needs, you’ll need to request a quote online or call a customer service representative.

No Service in Alaska or Hawaii

Global Home offers warranty contracts for people in most parts of the United States; however, its coverage area does not include Alaska or Hawaii.

No Contractor Flexibility

Global Home Protection doesn’t allow you to choose your own contractor, and the company won’t reimburse you for repairs you pay to your own contractor/technician. Instead, you must use a GHP contractor from the company’s vetted network.

Emphasis on Maintenance

To maintain coverage for the appliances and systems included in your plan, you need to perform normal maintenance. Global Home Protection defines “normal maintenance” as maintenance completed by a professional once a year. 

The company states in its terms and conditions that it "reserves the right to request up to three years worth of maintenance records and/or pictures, and the owner’s inability to provide the same may result in denial of coverage."

Cancellation Fee

If you’d like to cancel your Global Home Protection plan you can either transfer easily to a new company or cancel your plan, dependent on how much time has passed since your order date:

  • Before 30 days — You are eligible for a full refund of your contract fees, less any service costs, which most people won't have because of the 30-day waiting period.
  • After 30 days — You are eligible for a prorated refund for the period you have already paid for but hasn't happened yet, less a $75 fee and any service costs incurred by GHP.

If costs incurred by the provider are more than your refund amount, then you will not get a refund. If you have outstanding claims, you are still responsible to pay them. You must cancel in writing, but you can do it with regular mail or email. 

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The Bottom Line

Global Home Protection appears to be a quality home warranty company with extensive coverage and offerings. It offers three coverage plans with add-on options that can be added to any plan, and customers can choose between month-to-month or annual contracts. 

Pricing isn’t published on the company’s website, but you can quickly get a personalized quote. New customers benefit from perks like the $200 discount and one month of free coverage.

Global Home Protection reviews are currently limited, so we are unable to provide an accurate recommendation of this company based on customer sentiment at this time.

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Star Rating

4.1

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34 Reviews

Review Breakdown

5 grade

62%

4 grade

18%

3 grade

0%

2 grade

3%

1 grade

18%

Sentiment Criteria

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Dayanara Fuentes Las Vegas, NV

I had an issue with my air conditioner. I filed a claim online and the technician came first time in the following morning. He was friendly, very competent and knowledgeable. The job was completed very quickly. I recommend GHP to all my friends.

1 year ago

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Reply from Global Home Protection

Hi Dayanara Fuentes, Thank you for your kind review! We at Global Home Protection strive every day to provide our customers with great customer service satisfaction.

Aug. 10th, 2021

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Claire.M San Francisco, CA

I purchased a 5 year plan. 3 months after purchase I called to get my washer repaired. After some minor issues the repair was completed. Jessica from the claims department connected me with a technician . I appreciate the great service.

1 year ago

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Reply from Global Home Protection

Hi Claire.M Thank you for your kind review! We at Global Home Protection strive every day to provide our customers with great customer service satisfaction.

Jun. 15th, 2021

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Judy.G Atlanta, GA

I filed a claim for my furnace recently.  I was dealing with a very cold home . My issue started early friday morning. I called the claims department and they sent a technician.They were able to fix my furnace same day . Thank you Global Home Protection.

2 years ago

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Reply from Global Home Protection

Hello Judy, Thank you for choosing Global Home Protection to help protect what's most important to YOU - your family and the house your family calls home, We strive to make your life easier and we are glad to be of service. Global Home Protection is here for you and your family!

May. 31st, 2020

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Kane.Ashley New York, NY

My dishwasher was overflowing. I called Global Home Protection they sent an appliance contractor to check my dishwasher and replaced the broken part. I am very pleased with the service. I will be recommending Global Home Protection to anyone in need of a great home warranty company.

2 years ago

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Reply from Global Home Protection

Hello Ashley, Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

Feb. 25th, 2020

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MargotR Las Vegas, NV

The global home protection claims dept was courteous and were able to send a contractor within 4 hours. My refrigerator issue had something to do with the temperature control . My freezer was warm yet my fridge was freezing my food. The contractor answered my questions and completed the job in a timely manner.

2 years ago

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TeresaR Atlanta, GA

Great service, so happy with their fast and efficient service. They’re a must have for a care free solution when your appliances or systems break down on you. Extremely happy with Global Home Protection.

2 years ago

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Reply from Global Home Protection

Hello Teresa, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

Feb. 21st, 2020