Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Shozo

I've had many claims, more than I would have ever expected. I called to have them take a look at my double oven and the technician came out and the parts were on back orders. It just feels like it's gone on for months. They changed out the parts and it worked. They left and then I cooked it for an hour and it failed again. And so that company didn't come back. So then it took another two weeks or more to get a a person back and and they've deemed it unfixable.

11 months ago

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Wener

I originally received great service from Choice Home Warranty but this year my heat went out in one the coldest times of the year and it took over 2 weeks to get someone assigned to me. Recently my oven stopped working and a contractor came out to fixed the issue, now when you turn the oven on the gas smell is so strong that it made me physically sick. I called Choice Home Warranty 5 times and kept getting transferred to automated message saying leave your phone number, you will receive a call back which I never did. I ended up calling the contractor who will come and look at it on Friday 4/19.

2 weeks ago

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Verified Customer

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douglas turner

The service response was very prompt the people that I've talked to at the Choice were on top of the game the technician that they sent out was well versed on the product he had several parts in his truck he did a great job and I would have recommend them and you again for any of the repairs

1 month ago

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Reba Wilmoth

You have always come as soon as possible. The technicians are always polite and super nice. I would recommend you highly. I’m so glad that I have this it’s a great relief for me. Since my husband passed away you have been a lifesaver.

1 month ago

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Joseph

hassle free. appointment scheduled quickly

1 month ago

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Rhonda

Got me assigned to a repair person quickly.

1 month ago

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sheila cooper

Great to work with Saves you money Fast

1 month ago

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Jim

The Represenitive was very helpful in resolving my issue;

1 month ago

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Jerry

I'm waiting right now on them to decide about my air conditioner.

1 month ago

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Tomislav Gueorguiev

They are always perfect. On time. Responsive.

1 month ago

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Fred

Tech was awesome and very quick response!

1 month ago

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Heinz Las Vegas, NV

The quick response and the repair done right

1 month ago

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Vernon Stillwater, OK

Customer service has always been helpful and knowledgeable;

1 month ago

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Donald Whitesell Tucson, AZ

The repairman was prompt, friendly, and very professional.

1 month ago

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Elsie santana Orlando, FL

I had to wait more then 2 days to be seen I have a big family and had a lot of cloth to wash

1 month ago

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Wayne Peachtree City, GA

So far ok. Response time for a service tech is too long.

1 month ago

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Barbara Stein Boardman, OR

Not enough service providers so the repair takes a long time. A really long wait for appointments.

1 month ago

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Mike sheldon Chicago, IL

We’ve only had one claim that was resolved efficienty.

1 month ago

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John Alexander Kansas City, MO

I like dealing with this company On time and quick response. Very helpful

1 month ago

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Kenyata

I like the quick and easy claim process for an appointment. The appointment came a few days later max with pretty convenient time slots. Deductibles are affordable but if you make more than one claim you will pay multiple deductibles. I didn't speak to a rep but I was able to leave some information regarding my specific need in the boxes available. It didn't appear that anyone would call me back however a follow up email generated immediately.

3 months ago

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Samuel Bono

Although we were not sure of the problem we called in Sears Appliance for the problem with our dryer. Problem diagnosed quickly and while service tech was installing the part we call Choice Home Warranty and they took the claim immediately and notified Sear Appliance the repair was covered. Problem solved.

3 months ago

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John Richmond, TX

Response time to confirm a service solution was very good - less that 2 hours. However, time for the scheduled service appointment of three more days is disappointing since plumbing is backing up! I will be calling the technician tomorrow to try to improve timing. FYI, you scheduled the same company that made a call for the same problem three weeks ago. I hope they are more effective this time in finding a permanent solution!

3 months ago

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Donna Columbus, OH

This was our first time using Choice for a service call and we could not of been happier. Efran contacted us very quickly and scheduled the time for our service he arrived as scheduled and was fully equipped to complete our repair. He was very personable and knowledgeable. Would definitely recommend Choice to others. Thank you!

3 months ago

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Henry Mazzone Jacksonville, NC

Choice to the call, set up the contractor. Because it was urgent because of the hot water heater, they got the repairman on it right away. They sent a text stating when and who was coming. Professional, knowledgeable and was in and out in no time. I would recommend them even to my family members.

5 months ago Edited November 20, 2023

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Loisjean Port Wentworth, GA

I highly recommend choice warranty above all warranties. I have two. One from Choice and one from another in which I will not renew. I have had Choice for two of my residences. When I moved, I bought it for my new residence. I am highly satisfied with their quick response and the professionals that they send to correct the job.

5 months ago

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Dedra Wichita, KS

The process of filing the claim and getting it resolved in a timely manner was great and I was very impressed. I was not happy about the "unassociated costs" that are not covered, and I still had to come out of pocket quite a bit of money. I asked the representative when I signed up about the coverage and was told that yes, if you file a claim, you pay the service fee and then the list of items or issues that were covered at 100%. There is fine print about unassociated costs that are not covered that they do not tell you or explain clearly so it was very misleading what 100% coverage truly means. Be careful and read the fine print!!!

5 months ago

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Jodi Duerr New York, NY

Had an issue with my microwave and put in a service request. Was scheduled for a service call within 24 hours. The technician called before he showed up and was extremely knowledgeable and repaired the microwave on the first visit.

5 months ago

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Giselle Phillips Suffolk, VA

My water heater burst yesterday. I put in a claim and I heard back from Choice within the hour letting me know they are in the process of securing a company to accept the claim. Within 4 hours an appointment was made with a company to come out to my house Thursday morning. I have been with Choice for 4 years and can say I am very impressed with their response time to the initial claim and finding a company to accept the it.

6 months ago

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Jodi Greco Melillo Wylie, TX

At first my claim was denied but I appealed it. My case manager Crystal G and Jade were very understanding and helpful. They approved my claim realizing that customer loyal is very important to keep customers. They both realized that helping with my claim helps both choice home and myself. I was extremely grateful on how quickly, professionally and accurately my claim was handled. I highly recommend both case managers.

6 months ago

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DAMIAN SINANON Jacksonville, NC

I’ve had many warranty company in the past, but Choice is by far the best. The claims process online is very simple and easy to follow. Within 24 hours I have a contractor assigned and within 48 hrs the issue was resolved. I’ve also appreciated the quality of the contracted company. This latest issue with my stove was assigned to Sears Home Appliances and Repairs, and they were very quick to respond and with quality support. Thank you for the piece of mind.

6 months ago Edited November 8, 2023

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Joanne thompson Las Vegas, NV

I’ve had to use CHW 3 times and cannot tell you how happy I am with this company! I left another company after they had me wait 4 weeks to fix my refrigerator, then I found CHOICE! So glad I did! Their customer service department was excellent, putting in a claim is a breeze, sending a contractor over is so quick! Monthly payments are so reasonable! This is a great, great company to work with!

6 months ago

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Rodrick Radcliff, KY

I recently used Choice Home Warranty's services and I must say, I was thoroughly impressed with their top-notch contractors. The contractors were highly experienced and did a fantastic job with the repairs. The whole process was effortless and stress-free. I highly recommend Choice Home Warranty to anyone looking for reliable and trustworthy home warranty services.

6 months ago

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Claudia Miami, FL

It is very convenient to submit a claim via email at any time. What is challenging sometimes is the time between when I get the email of confirmation of services and when the service is scheduled for. Sometimes it is scheduled for the same day (which is great) but I have to make arrangements at work so I can be home. The good thing is that they provide a contact number for the service company/technician, and I can connect with them to reschedule. I have had a better experience with smaller companies/individual contractors than with big companies (such as SEARS) which have many workers and they were not very coordinated.

7 months ago

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Leigh Matthews Charlotte, NC

The two technicians sent to my house were definitely above and beyond. They were very thorough, and kind and courteous (which is rare this day and time). I’ve been without cold air for the past two weeks; and oh my goodness…what a blessing. They worked hard, and did whatever it took. Choice Home Warranty is definitely legit and uphold their promises and standards! I couldn’t ask for better. Definitely worth the low monthly rate! You never know when something will go wrong…and THEY are there! Guaranteed! Thank you! Sincerely, Ken H. (Greer, SC)

7 months ago Edited January 10, 2024

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Stephanie Trado Lakeland, FL

I was a previous customer who had excellent service. I was experiencing financial hardships and Choice Home Warranty extended my warranty hoping that my finances would recover. They did but I did have to cancel my membership for a while. As I now have the finances in a recovery state I came back because your employees were there for me and your technicians were excellent.

7 months ago

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Tyler Nute Kinston, NC

I like everything about Choice Home Warranty. I have a busy schedule as we all do so I like when I can submit a ticket and know they will take care of everything. In this case, they set up a call-out for AC repair, and the techs found the issue, made a follow-up appointment, and fixed the issue and I only had to be there to say hello. Great service.

7 months ago

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Nancy Los Osos, CA

Choice has responded to service requests faster than any Home Warranty that I've dealt with. When they didn't have a contractor in our home's area, they were really fast in telling us so that we could hire our own. When they did use their contractors, the response was quick. The contractors were so polite and followed through immediately. Hard to believe in this day and age of poor customer service!!

7 months ago

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Rex Bagwell Columbia, SC

7 months ago

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Ruhi Partow Belleview, FL

It is great that customers can place their work order 24/7. Prompt response, we live in Ocala which is approximately 85 miles away from Orlando and heavy traffic. However 3 times that we needed service with our appliances technicians had to make it from Orlando. We are pleased with the level of service we have received. We highly recommend Choice Home Warranty, it gives us a peace of mind.

8 months ago

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Angela Cipriano

This rating is for my 2nd contact person (Mel) He was professional & tried his best to answer my questions and get my service request fulfilled. He was patient and receptive to my concerns. I can not say that about the 1st contact person whose name I did not get. She was very difficult to understand & she did not comprehend what I was saying. Your automotive system also is a nuisance & told me my refrigerator ice maker was not covered - I have the “ultimate “ plan. People warned me about getting a home repair warranty & if this is the way all claims are going to go I can see why. Once again, Mel the 2nd representative I spoke to was outstanding!

8 months ago

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Mary E Keller, TX

This is my first call to Choice. The person taking my call was very polite and informative. There was a lot of background noise and made part of the conversation difficult for me to understand. She was very patient and repeated when I told her I could not understand what she was saying. As a senior citizen that background noise Is a problem even when I am in a restaurant. I had two claims and she promptly took care of them both efficiently. My 9 pm I had one appointment made to check my ice maker. I am sure I will hear on Tuesday about the other claim.

8 months ago

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Terry Scott

I just enrolled with Choice and had a wonderful experience. I spoke with Adam D who was very professional and friendly. He explained everything that would cover all my needs. He was straightforward to speak with and did not make me feel like I was a bother like the previous company I had. The best part, he gave me a great monthly rate. I have already referred 3 other people to him.

8 months ago

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Mosen Ghaith Sacramento, CA

Choice Home Warranty (CHW) customer service staff, claim representatives, and case managers have been extremely helpful in terms of delivering exceptional service and cooperation. Although at times I wish for more expedient results, I appreciate the fact that staff is always available and willing to communicate effectively in an understanding matter to reach mutually agreed upon settlements to close outstanding claims satisfactorily. I truly appreciate CHW for many years to come!!

8 months ago Edited January 10, 2024

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William Ervin Cantonment, FL

Technician , Jeremy, was outstanding as well as our interaction with the service company, Air Control, NWFL. Very personable, knowledgeable and efficient!! However, our interaction with CHW representatives to set up the appointment. was exasperating and time consuming. Could not understand the reps and they provided contradicting information for the ser.vice required. The 5 star rating was for Jeremy not CHW!

8 months ago

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Janet Houston, TX

Everything certainly went better this time than the last when you all took the longest time to hire ls6ome one from Virginia 6 hours away...whom I cancelled. Furious. The man who came this time was courteous and to the point. And he fixed my central air conditioning unit which made me very pleased. I thank you and I thanked him as well. This time the man was able to get to me in far less than 6 hours. I asked for help 3 times from Choice Home Warranty. You helped the first time & the 3rd time. You failed miserably the 2nd time without so much as an apology. Which was very disappointing, needless to say. I was on the verge of tossing the towel in but I decided to hang on and perhaps things would get better. They have, somewhat...but I'm still waiting for the othe shoe to drop. Thank you, especially if you don't let that other shoe drop.

8 months ago

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Mark Renert Orlando, FL

I was previously with another home warranty company for 2 plus years. My first question to the Adam was what distinguishes your company from one of your competitors. His immediate response was telling me what the positives are about Choice and not what was wrong with my previous company. I appreciated his straightforward positive answer instead of putting down a competitor of Choice. That alone was my deciding factor of signing up with Choice.

8 months ago

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Carol S Texas Dallas, TX

We have had Choice Home Warranty for several years. We haven't asked for help very often, but each time we have requested help they have been there and sent the right person to take care of our problem. This last service need was a very slow/stopped drain. The plumbers that arrived were professional and took care of the problem quickly. We are very happy with our Choice Home Warranty.

8 months ago

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Bobbie

Took awhile from initial call-to service inspection-parts delivery-installation of new parts...But we made the best decision to have Choice Home Warranty as our home warranty provider. All representatives were knowledgeable and respectful. A-1 Appliance representatives were prompt and discussed their determinations with clarity. The replacement of parts took place and the representatives had our washing machine repaired within short time. Great service and great value

8 months ago

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Marsha Dallas, TX

The last couple of times I used CHW it has been great. Both my washer & hot water heater service repair was excellent & didn’t need to pay any extra money for parts or labor. I have been a customer for years now and finally got the scheduling system down, the only issues or problems have been with the scheduling. Getting scheduled promptly, availability with my schedule, techs arriving on time within scheduled time, and booking communication with CHW and the contracted company. Overall the service works for me as they find and vet the companies. I do think it’s expensive however I will keep my service as long as they cover my repairs when I file. Thanks

8 months ago

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Deborah Batesville, IN

I was so pleased on filing my claim and having someone to come out and order the parts and I received quickly. Then to get a man out to repair it for me and how well the repairman took care and repair my dryer. I only paid for the fee and that was all. So thankful to have this warranty. It sure was worth it. I'm so pleased with all. Thank you so much for the quick response. I recommend everyone to get this warranty. You won't regret it.

8 months ago