Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Douglas Collinsville, IL

The last time I used it, I needed it for my toilet, it was leaking. And I had a real good experience with the plumber. The upfront money I was a little surprised about that. I didn't realize that it went up. But I was overall satisfied, very satisfied, and the plumber was very kind.

1 year ago

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Anonymous Metamora, MI

We've used our warranty a number of times. I had a problem with an oven, they came out and couldn't fix it right then, they had to get another part. They did that and came back, they were good. For the most part, it's good. Don't really like the way they make the appointments for you, the time may not always be convenient. But I was able to call the appliance repair people and was able to reschedule the appointment.

1 year ago

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Barbara Las Vegas, NV

I have never had a problem with them. No problems sending somebody out to my house to repair whatever I need. The people that they sent to my house were very accommodating and I'm very pleased with the service I've been getting.

1 year ago

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Aimee Newport, KY

Recently we had a problem with our dryer. It would not continue to run, kept getting an error code and we called them and he came over and he pushed some button somewhere and it was working and he told us that it might stop again,and that if it did, call them back because they might have to replace something. They were professional and courteous, and arrived when they said they would.

1 year ago

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Linda Albuquerque, NM

Just recently I called about four different things, like the dishwasher and nobody's ever called me back about that. I think it's been at least a month since I called. Somebody called and said they would come here and fix my dryer, and then he came down 2 hours later than when he said, but he was okay and he worked on it for a while and I thought he fixed it, but he said no, we have to order a part so I'll come back next Friday. I made sure I was here all day, cancelled all my appointments and everything, and about 8:00 on Thursday night I got a text just saying your appointment has been changed to Thursday of next week. And then I don't know why that happened, but I couldn't get ahold of anybody. I tried to call them. They don't have a phone number, nobody has phones anymore. You can't talk to people, you get a robot. So I never was able to get a hold of anybody to see why they changed it, just had to suck it up and wait for the next Thursday. So he came and he was here like 5 minutes and took the part in and he said you've got a blockage in your lint trap or something, so you have to get somebody to pick that up. We don't do that. I wasn't impressed. When the guys came for the garbage disposal, they fixed that in 1 minute just fixed it and went on.

1 year ago

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F. Fredericksburg, VA

I've had some bad experiences with Choice. The last experience was pretty good, but I had a guy come out to repair a refrigerator and he said it needed a filter. I already have replacement filters and he wouldn't put it in. He told me I had to order one online from the factory and put it in myself, he wouldn't come back out so I had to figure it out on my own, which I could have done it in the first place if I knew he was going to be like that. But the last guy that came out was very good, very nice, very professional and quick.

1 year ago

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Teresa Cassadaga, NY

They haven't been able to find people to fix things that I've asked to have fixed. I had a ceiling fan to get fixed. They had a guy come out and fix the first 1 one time and it worked. Then I had him come back and fix another ceiling fan and the guy came, took my money and never came back. So I called, I wrote them and let them know, and they said they'll get somebody out there to fix it. Nobody ever came out, so I bought a new one hoping that they'd be able to find somebody to put that one in instead of fixing the old one. And I still haven't got anybody. The last one they were going to send over got cancelled and I'm waiting again. It's been months.

1 year ago

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Dottie Mokena, IL

If you're in a populated area like my one home warranties in the Chicago area, that's not a problem because they can get people to come out. But if you're in a less populated area, even though the other property is only 40 minutes from Fort Wayne, they couldn't fill the repair and I had to do it myself and then what they require the repairman to do, no repair people want to have to deal with the home warranty company and fill in the information so even finding someone who was willing to do that was terrible. So populated area great. If you're not in a major metropolitan area then I would not recommend them.

1 year ago

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Darrell Tenney Finksburg, MD

had my first claim-dryer repair-called on a Friday in October 2022, Received an E-mail within 10 minutes with a co. name an expected window time for the next day-Saturday. rep called when on the way--repaired a belt & Pully-told me-call him directly within 30 days-if any issues occur. Very pleased with my first claim with CHW.

1 year ago

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Sylvia Garland Columbus, OH

So far was good, some of techs that come to your home is very uncomfortable.. where they don't speak and make you feel uncomfortable while watching them work some. This last issue was plumber never stated I had a blockage nor did he state it in his text messages. He told me he had cleared my drainage and I was no longer clogged. Then when I finally washed clothes I see that the job wasn't complete and when I followed up with the company they stated can come out and snake it but then will want to send an scope down there but Choices will not pay for that. So that company as well is not respectful when talking to customers. So I followed up with Choices and explained what was going on also shared the text messages I got from Dustin which is the tech that came out to my home which was aggressive and harassing. Choices stated that I have a blockage or something and they can not as my home warranty assist with that. Now why wasn't that told to me the day of 11/04/2022 from the tech instead of saying it was fixed . So I was taught that Choices do not have their customers best of interest because now at this point it has became a he said she said but me as the customer is just being told from my home warranty company not the tech himself that I have a blockage and the only problem I have with is where the water drain into leading from the washer machine no where else in my home

1 year ago

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Anna

In general everything's been very quick and helpful. A little bit of misinformation that came back and forth from miscommunication, it just took a little while to get that straight. Our oven wasn't heating appropriately, we were just getting partial heat in it and we were getting a a burner that wasn't working and we had technician come out and they fixed it in one setting and we're very happy.

1 year ago

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Karen Las Vegas, NV

I had a weird experience with the dishwasher. SOmeone came out to repair and said I needed a new part and that he would contact me when he got the part to come and install it. I then got an email saying I was approved to purchase a new dishwasher and they would reimburse me $510 for it. Once I actually get a person on the phone, it's fine. They've been very kind and efficient, but getting somebody on the phone was a struggle for a while.

1 year ago

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Kevin Mableton, GA

Customer support was very detailed and offered me more options than my previous company. I needed to have the toilet fixed, went online and scheduled. Contractor came out when they were supposed to, fixed it, and payment was easy.

1 year ago

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Donald Derby, KS

I have had one claim and it was handled very efficiently. I had a technician tell me that my washer needed a new part, then the same company sent a different tech with the part and he determined the pump just needed to be cleared out. It was a bit annoying that there was the initial misdiagnosis.

1 year ago

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Sharon C Louisville, KY

The technician that came out was very knowledgeable. He saved me some money, and I will ask for him again. The lady that I talked with when I filed my claim was very rude, and I had to call back and get somebody else. The next person helped me.

1 year ago

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Peter Saint Petersburg, FL

Their initial phone call to set up the repair was good, was handled very professionally. We had a problem with the bathroom, the toilet was clogged up and the technician came out and cleaned it out. Everything went fine and we will continue using them as long as everything is good.

1 year ago

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Maia Las Vegas, NV

Two weeks ago my refrigerator broke and I set up the appointment. The guy showed up exactly time and he he was able to fixed it right away. Everything was excellent. The guy was very knowledgeable, so he cleaned up everything after himself, so I was really pleased.

1 year ago

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Valentino Virginia Beach, VA

I think they're doing very well as far as taking care of things for me. They take care of things right away. I had a problem with my refrigerator and they gave me some money towards the new refrigerator which I appreciate. Now I'm having a problem with my washer and they gave me some money towards the washer to take care of it.

1 year ago

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Geraldine Charlotte, NC

I had 2 experiences. The first one was awful and expensive, and they would not consider at least helping me out. When I told them that I had forgotten that I had choice, because I hadn't used it, they absolutely would not assist me by even trying to pay a portion of it, and I think that's terrible. They could have sent their inspectors out to double check that the work was proper, but they did not do anything. In fact, they kept ignoring me or telling me I don't qualify. The second time I had to use them, I had a garbage disposal issue. The plumber came from about 50 miles away, but he was excellent and a very kind.

1 year ago

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Rhonda Evansville, IN

The fan motor was burned for my stove, and they came, figured out what was wrong, ordered the parts and came back as scheduled last week and repaired it. They need to give better notification when they're increasing their rate and copays.

1 year ago

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Delbert Holzer

I have used Choice for about 15 years. I recently signed a 3 year contract. Why? Because they have always performed professional services for me. I call and they perform. Have I made or lost money? I'm not sure but I no longer worry about a major breakdown at my house.

1 year ago Edited January 10, 2024

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Brenda Meyers Henderson, NV

I have needed them two times was quick to get me a repair man and everything was repaired with a couple of days and these men were fast and did a great job and very pleasant, one even said they liked working for Choice Home Warranty.

1 year ago

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Gina Powell Las Vegas, NV

I have had to use your Services 3 times now, and everything was fast and fixed quickly. Repairmen are always very clean cut and Professional. However I am in the middle of a claim now, to fix my broken water heater, it needs replaced, which You approved, and I thank you, But I am still waiting for it to be replaced, meanwhile I have NO Hot water and it is STILL leaking all over my Garage and causing water damage. Please Hurry and get this fixed for Me!!!!! You guys are Great, but i need this fixed ASAP!

1 year ago Edited January 10, 2024

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Patrick Boyer Florence, KY

I had to utilize Choice Home Warranty within a few week of starting my policy I had a problem with my dishwasher. I received a call from their technician within one hour. I was amazed at how fast I received that call back from their technician. Really, within one hour! Problem solved, thank you Choice Home Warranty.

1 year ago

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Joe Stenger Las Vegas, NV

Choice Warranty is a 5 STAR as far as service goes, however, you are a 1 STAR when it comes to excessive E-Mails. I am getting at least 2 per day. I am paid up through 2/2024 but still ge e-mails to sign up. I even spoke to someone who said he would correct the e-mails. That did not work. Get it together. I am considering switching companies in Feb of next year because of all the annoying e-mails.

1 year ago Edited January 10, 2024

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David Flake Kingwood, TX

Contractor just left our house after replacing ice maker. Very professional and knowledgeable. Strongly recommend anybody shopping for home warranties to give CHWA an opportunity. Had this same experience every time we have needed service.

1 year ago Edited January 10, 2024

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James Spring, TX

It took over 3 weeks to get my issue resolved. I kept calling CHW to in form them that the company they chose didnhave a clue. Three different parts were ordered by 3 different technicians. When it was all said and done, Im told that the ice dispenser was not repairable. Spoke with my claims adjudter and informed him that it wasn't enough that they were awarding to even get close to a replacement. The claims adjuster ssid it was his call and that's all that was going to be allowed. Then he tells me, it will take 30 days to mail a check!! Carrier pigeon I guess. I have never had an issue with CHW until this issue.

1 year ago

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Rennee McAlister Norcross, GA

From the last time I've had to use them. I had work done by an electrician never finish the job. I called them a couple times and I called the electricians to find out when they were going to complete the job. It was never done so when I called Choice back they said it had been too long and I had to re-open another ticket which meant that I had to pay another service fee for something that was never completed to begin with. I blame Choice for closing the ticket and I blame The electricians were never finishing. Thank God the new electrician they sent out with a new company finished a job it was very professional. But I had to pay again which was not fair.

1 year ago

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Jamillah Wheaton Clementon, NJ

We needed to use the warranty when our garbage disposal broke, and it was totally replaced within one week. The company that they outsourced it to got right in contact with us, and we had an appointment within a couple of days. And even with them ordering parts, it was totally replaced in a week. They are always available to answer.

1 year ago

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Linda Cumming, GA

My garbage disposal broke and so I went online to set up a claim and somebody reached out to me within 24 hours to schedule an appointment. The company they got was very responsive, they were good. I didn't feel like they were trying to rip me off or anything. It was really nice.

1 year ago

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Lisa Las Vegas, NV

I file the claims online, and it was pretty easy. My garage door opener was acting up, and so I put a claim in and it was a really easy process and they were there in two days. The company that came was a very good company compared to some of the other home warranty companies. I was very happy.

1 year ago

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Karen

I submitted my claim and I had a response back that it's being assigned to a certain person and that person would be in touch with me and be out to the house the next day at which happened. The turn around town time was very quick for the repair person to get to the house.

1 year ago

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Robert Sierra Vista, AZ

They didn't seem to understand my claim very clearly one time when I was trying to explain the problem and that was a little frustrating. It was a very relatively minor problem but it was good. It was fairly quick and I'm satisfied with it. My AC was out and I got a reply from them and the company they chose was excellent. The man at the service deck could not have been more efficient. He listened to my problems, listened to the situation, diagnosed it, solved it and was gone within an hour.

1 year ago

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Gregory Frisco, TX

My AC was leaky. I called them, went online, they put in the service order. They E-mailed me the information of the AC company they were using. They scheduled a time to come in and went in and fixed it. And then that was it. It took less than it was less than a week.

1 year ago

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Gary & Brenda Wichita, KS

You could actually talk to a person, answer the call, and they are good about returning phone calls. Our sump pump in the basement had overflowed and they were able to come out pretty much the next day and took care of it for us.

1 year ago

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Stella Kissimmee, FL

The several times that I did have to call for, my plumbing and my AC. They listen to what I needed and provided me with excellent service. It's a comfort to know that I do have someone I can call in an emergency to have something fixed here in my home.

1 year ago

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Julio And Christina Spring, TX

My AC went out and I had to do a warranty claim. It took about two days until they actually got here but when the service people got here, they were able to find the issue, fix it. And then it was affordable just to pay the $65 fee to the contractor and I was happy because the AC started working after that.

1 year ago

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Todd Nevada, MO

The first time I need to use my warranty, took over 30 days to get the hot water replaced. The first time they struggled finding a service technician in the area to pick up the service request. The service request was almost completed. It never was actually fully completed. I had to follow up with them and the next service person they had on that same claim was a no call, no show. And then I followed up with them again and they told me they were having problems finding a service technician. And then when I followed up again, they told me it had been over 30 days since I last followed up, so they closed the claim out. If it still wasn't fixed, I have to open a new claim. So that was my introduction to choice home warranty, and it was horrific. But I was locked into a year with them and the subsequent home warranty service requests have been better for sure. But it was a very poor initial experience with them. This last one I had, they had a service technician assigned within 24 hours, and the service technician called me and showed up when he was supposed to and made the repair on this first trip. It was absolutely perfect. It was textbook.

1 year ago

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Francis North Port, FL

Recently I had to use the home warranty for a microwave. When I did the online stuff, they kept rejecting it, and then when I call, they put me on hold and then the person didn't understand me too well, but I got the service. When they give you a date and a time about the service personnel it's right on the money so to speak. And he did a fantastic job.

1 year ago

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Glenda Peppers Auburn, GA

Choice Warranty contacted the repairman right away and he called me to set up an appointment. The appointment was further out than I was comfortable with, so I called someone else that came right away and made the repair. I did call the rep back to cancel and he was very curtius.

1 year ago

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Diane ricco

Hassle free claims process; prompt response by qualified repair company

1 year ago Edited January 10, 2024

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Delma Grady Charlotte, NC

Choice Home Warranty is my "Best Choice" of home warranty companies. They have always treated me like I was their only customer! Always punctual and professional and very conscientious of which contractor is best for your home repair.

1 year ago Edited February 20, 2024

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Elizabeth H Sparks, NV

I need to first say I've only used them once on a minor issue, garbage disposal replacement. But they had someone out within a week. The person was professional, knowledgeable, courteous. Arrived a little early after confirming that was ok with me. Got the job done quickly, efficiently, and cleaned up afterwards.

1 year ago

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Edna Candari Corona, CA

Water heater had to be replaced and the company they sent was very nice and accommodating. Only issue I had was the part they said I had to have the insurance would not pay for and that was 150.00$ since this was mandatory I feel I should not have had to pay for it. Wasn't the vendors fault.

1 year ago

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Aristides Beaton Mount Dora, FL

The problem with Choice is you feel lost with them. The system is so difficult to get to communicate, to get answers, all emails are no replay, others are not handled by anyone. They go home at 5pm on Fridays and have no one to get in touch during your emergency. We have two contracts with Choice for our two properties. The property my son lives had a plumbing emergency, he contacted them in their working ours because they had water everywhere in the bathroom and they said there was no one available to go, that my son had to look for a plumber himself and had the plumber call them with the estimate. The plumber went and called them, they never answered, it was a Friday, the claim was outstanding with no results on their website, we had to resolve the situation, paid the plumber $1,010.00. Choice on Monday called indicating they never received an estimate and was not going to pay what we paid the plumber. They ever asked what the problem was being informed verbally what was happening in a household with two minors. They said we needed to open an appeal. Horrible long process, they ended paying $500.00 of a procedure they messed up from the beginning. Other experience is a recent claim of our other property, the other contract with Choice, our refrigerator was making water from down to the floor. We opened the claim, they sent an appointment and the technician never showed up. The status on the claim was they were waiting for the technician report and that we needed to get in touch with the technician to let him know that. No phone number neither email given for us to do what they were supposed to do. They didn't even gave follow up to be informed the technician never arrived to our home. We were desperate with the water coming out to our kitchen floor, afraid to fall, we looked for the contact information and got to chat with Sears Home Services, gave them the order number and emphasized in the urgency, it was Friday, they sent a reschedule for Monday, all this done by ourselves. The technician came, we paid the deductable, he said he needed to shut off the water valve to the refrigerator water and ice making system and that our refrigerator needed to be changed, that Choice needed to give us money to buy a new one or send us to a place to get a new one paid by them. Is all rusted in the back and if he was to change the water pump, we were going to keep on having water coming out all the time. That was yesterday, we haven't have an update from Choice yet, we have no water or ice working in our refrigerator.

1 year ago

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Romona Oak Park, MI

When I call they just keep me updated on the technician that is handling my case. I used it to have my faucet repaired and I got a response the same day and the technician came out and did the job and everything was fine. They are the least expensive compared to the other companies.

1 year ago

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Toni Collins Santa Ana, CA

CHW sent highly skilled HVAC technicians in response to my claim for a non working A/C. The deductible is reasonable and the claims process is quick and easy. I would definitely recommend them to others based on my experience.

1 year ago Edited January 10, 2024

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Albertus Alexander Haughton, LA

I have had a few denials in the past that I thought should have been covered but were not. The reason I was given was because it's user responsibility. I've noticed that coverage terms have changed for both of the non-covered items. My last claim was covered minus my copay. I did have to follow up on the initial request because I had not heard from them within the time limit given.

1 year ago

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Sheryl Davis Martinsburg, WV

It was very hard finding a repair person for our dishwasher. We ended up with someone who works many miles away in Montgomery County who only took the job if he had other jobs in our area. There just weren't any other companies available and it took many months to repair the dishwasher. It was also an issue finding a plumber to fix our sink, but not as long. Recently our microwave stopped working and your company gave us $191 to pay for the microwave but WE still have to pay for the delivery and installation fee of $130. We're thankful for the money to pay for a comparable new microwave but your company needs to take into consideration the additional fees that we have to pay. If you are saying you will pay for the replacement, then you should include the money for delivery and installation! We have not purchased the microwave yet. I hope you do read these messages because we should not have to pay the additional amount. Their house is only 3-4 years old. A microwave should last longer than that.

1 year ago

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Faw North Wilkesboro, NC

I've not been able to get them to get anybody to come and work on my electrical I'm trying to get a hold of somebody. I just used it a few weeks ago and they were right here like they say they would be. They came right in and did the work and we're very courteous and nice and I couldn't ask for any better service.

1 year ago