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Sandra Cunningham

Terrible service, I would not recommend this company to my enemy

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 26th, 2019

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Gareth Tan

Service bad, you really need to understand how the warranty works.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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Kim

Originally I thought the price was good but I will never use them again.

4 years ago

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Ann

So far they came in a timely time for me that was with on 24 hours

4 years ago

Reply from Choice Home Warranty

Thank you for the positive feedback.

Nov. 22nd, 2019

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Robert

Poor service provider choices - forcing me to buy new appliances

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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CSlater Mobile, AL

Claim filed in April resolved in July frigerator

5 years ago Edited August 4, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 16th, 2019

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Mr jack

Cool warranty company but they won't cover broken toilet flanges

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Sep. 16th, 2019

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John Ross

Results of a resent claim, sales department very misleading in the sales pitch

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

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John Igel

Very disappointed with their handling of my last claim.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 5th, 2019

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robert

Stay away. 1st claim was denied, they don't cover leaks in HVAC units.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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Sylvia

It took too long to get a contractor to my home.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

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Paul D. French

The problem is still not working and the contractor does not return calls

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 6th, 2019

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Julia

Does not pay for broken ac like supposed, forced me to take payout

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

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john carpenteer

been a couple weeks since I filed a claim and still not repaired

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration John. Please contact us at 1.888.531.5403 for further assistance.

Aug. 29th, 2019

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Jonathan Lundy

didn't meet the expectations of covering issues in the house and pool.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 29th, 2019

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Nancy Parker

I have been waiting over 3 weeks for a tec. Please check my acct.c

5 years ago

Reply from Choice Home Warranty

In efforts to assist, our Consumer Advocate will message you directly to further address your

Aug. 19th, 2019

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Mary Waters

Takes too long to get a technican to fix problem.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 19th, 2019

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Carlos

They take to long to review my claim then denied my claim

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 13th, 2019

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elaine spitale

didn't do anything came out pd $60 and no solution

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records show your claim was covered.

Aug. 15th, 2019

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Dennis Jilot Reno, NV

Had two claims they spent more time getting out of honoring than covering

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Bram Metairie, LA

denies claims by using wording in excluded sections of contract

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Regards,
CHW

Aug. 5th, 2019

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Keen Garfield, KS

bad service poor customer service you refused to fix my warer leak

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 5th, 2019

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Francisco

They will deny all claims. Don't throw your money sways with CHW

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty covers mechanical failures that occurs from normal wear and tear; 85% of our claims are covered.

Sep. 7th, 2018

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John Collums

They denied my first claim because it was too exensive to cover.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Aug. 21st, 2018

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Antoinette Cameron, NC

They didn't fix or replace my unit. I have no AC.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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Dunlap Jacqua Hermiston, OR

I have not been able to contact them since they got my money

6 years ago

Reply from Choice Home Warranty

Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.
For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 14th, 2018

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David Dulude Summerfield, FL

First time I needed to use it I was denied

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2018

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Song Keswick, VA

Filed the claim twice, and no one ever contacted me to fix things.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our consumer advocate will contact you directly for further assistance.

Aug. 14th, 2018

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Ash Keller, TX

They don't cover properly and poor contractors

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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William Fredericksburg, VA

The fine print excluded something that was advertised as covered.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2018

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Linda Sanders Perkins, OK

The advertised warranty is not what it covers.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Dasha

If there is an emergency they cannot find a contractor in a timely manner!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

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Sanjiv Roseland, VA

Poor customer service and long waiting even for general questions answer

6 years ago

Reply from Choice Home Warranty

We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 7th, 2018

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Michael Oakton, VA

They summarily reject ALL claims. Claims MAY be paid only after appeal.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly.

Aug. 7th, 2018

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KATHY ROWE Brandon, FL

over a month I signed up and have yet to receive my hard copy in the mail!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly.

Aug. 7th, 2018

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Emeline Jacobs Lawrenceburg, IN

It took forever to get my policies in the mail.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

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Aniqa S. Macon, GA

Whenever I call for a new claim is mostly not covered.

6 years ago

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Verified Customer

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JoAnn Savannah, GA

Service providers tell my CHW owes them money and they won't service my home.

6 years ago

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Barbara Charles Town, WV

Total rip off should be 0 stars. No help what so ever. Scam.

6 years ago

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Jason Taylor Leawood, KS'

They lied to me when they sold me the product and now just want more money

6 years ago

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Keith Stiles Somerville, TN

I heard about it from a friend, but it's a very complicated service.

6 years ago

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Imtiaz San Jose, CA

bad customer service and unexplained rules

7 years ago

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David calabris Charlotte, NC

Give false promises.but they Dont deliveon anything but take your moneyr

7 years ago

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Jim San Antonio, TX

Poor service and a scam company. Cannot be trusted for anything!

7 years ago

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Bert Houston, TX

It takes to long to get a tech to call back sometimes

7 years ago

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Linda Shaner New Braunfels, TX

Austin did an excellent job. Highly recommend him.

8 months ago

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Tommy Brown

For some reason it’s hard for y’all to get someone out to fix the problem!

8 months ago

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CHW Lakeland, FL

Great experience with Jacob satisfied with that.

9 months ago

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Yessy Osorio Brooklyn, NY

tech, has the knowledge and but no back-up from company

9 months ago

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Joe Morton Greenville, TX

Tech arrived in the time frame and fixed the heat unit

9 months ago

Choice Home Warranty Reviews