check_circle

Verified Customer

star star star_border star_border star_border

Anita M Wohlert Lehigh Acres, FL

Never came back to fix and company doesn't check or care

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Monica Sugar Land, TX

Horrible customer service. Misleading. Bad selection of companies

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlotte Griffin Florissant, MO

Poor customer service, fist time it 3 days or so to get service

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

John Barone Hunt, TX

Unable to get a repair person to come to my home for 6 weeks.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Larry Carter Abilene, TX

Rip off No use of common sense at all and rude in my opinion

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Myrna Arnold Kyle, TX

They refuse to For the issue I have concerning my AC vent

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Hialeah, FL

Because it's going on 1 month for them to fix my refrigerator

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Daniel Youngblood Midland, NC

I called to resolve a matter. I was treated poorly and never got a call back.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Lynn Harris Dallas, TX

Wait for service or call is too long. Second tier companies are used.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Maribeth Naughton Denver, CO

Have not responded/completed my request and heard they owe companies money.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records indicate your claim has been approved for your technician to complete the repair. Thank you for being a valued customer of Choice Home Warranty.

Jun. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tony Naples, FL

Don't cover most repairs and technicians don't show up at scheduled times

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

DPRIMROSE Hyattsville, MD

because they do not stand by what they write in their policyz

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jun. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Hazelene Thompson Trenton, NJ

I'm still waiting for my washing machine to be fixed it's been a very long time

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

J Feldman Coram, NY

They wanted me to wait a week before I got my ac fixed during a heat wave

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jim bach Stevens Point, WI

Poor major delay 2 months to get a stove part

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Matt Queen Fenton, MO

No show for 3 appointments, still not fixed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Sunil broker Richmond, TX

They didn't fix my refrigerator since last two months

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will follow up with the technician for the status of your repairs. Thank you for being a valued customer of Choice Home Warranty

Jun. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Miroslaw Skibniewski

I was ignored on a recent request to reconsider my claim.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 17th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Lee Ferrell-Frye Oxon Hill, MD

I cancelled the service on May 11th and saw a charge on June 4th

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Bailey Sunnyvale, TX

Poor customer service. We've been lied to over and over. Terrible company

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Christopher Swindell Las Vegas, NV

I have two claims out and have gotten two service charges and no repairs!!!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ricky Smith Des Moines, IA

Very poor customer service. Been trying to get ahold of them for a week.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Netter Wallace Miami, FL

Rude, unprofessional, & combative very difficult to get appointments

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Traona Kearney Greensboro, NC

Sales people using misleading tactics to sign customers.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Benny Slidell, LA

Things don’t get done. It didn’t work out well for me. It is horrible.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike Buford, GA

They find every excuse they can not to approve most of the claims.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

frances mckenna Stewartsville, NJ

It's been 6 weeks an no resolution. They have not stood behind their warranty.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Bonita Brooks Spartanburg, SC

Did not help my expensive home repair. home

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tia Kring Pearl, MS

They are terrible at contracting out adequate and quick help for customers.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

May. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Balvinder Cypress, TX

Not good. I called 10 times but NO one call me back after leaving your numbers

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Amanda Olivas Watkins, CO

Not transparent and they seem not to care about the customer

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Wayne Orlando, FL

Customer service is pretty quick on the response time.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dennis Hughes Waxhaw, NC

They sell one thing but when you have a claim it’s not covered

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 6th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

William Bates Blacklick, OH

There is some misleading comments within the contract

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

mona Bentley, KS

Find anyway they can to not pay for things that should be covered

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Deborah And Lou Leesburg, FL

I had actually had them in the past and I renewed. They're quick to respond.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations. We hope you will take a moment to update your star-rating to reflect your positive experience.

Apr. 20th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Diane Hines Cooper Voorhees, NJ

Service is not good for customers bad experience

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 8th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Erin Burks New Orleans, LA

Still not repaired three weeks after initial visit

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 25th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

John M Moore Kingsport, TN

Takes you way too long to find certain technicians

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

William Fraley Ft Mitchell, KY

Off the wall contractors no reliable contractors

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

M B Gaithersburg, MD

Poor contractors. They are not reputable.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 1st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Thomas Tomball, TX

My refrigerator broke and they couldn’t fix my problem.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Judith Pope Saint Louis, MO

They don't cover essential plumbing problem.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Feb. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Not happy

Must always get pre approval, even when water is everywhere

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

DJuan Alexander

Out of pocket expenses involved. Warranty does not cover your labor cost

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage

Jan. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Khamphanh Ennis

Only Dryer took me for four week nothing been done as of NOW..

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Kristina

I've had a broken refrigerator for over a month ago and it is still not fixed.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Cash Craig

Terrible communication. Zero follow up on issues. Takes way too long on issues.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 24th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian deamer

Have had to have them contact numerous repair shops to fix problemd

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

t

customer service and most technical staff are below average

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2020

Choice Home Warranty Reviews