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Robert Dallas, TX

They are hard to contact, hard to work with, little to no customer skills.

2 years ago

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Gaurav Desai Boyds, MD

Terrible exp, slow in getting issue resolved, does not cover most things

2 years ago

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Doreen Curtis Bowie, MD

Its one week now with no air and cannot get in touch with them

2 years ago

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Rommel Las Vegas, NV

I paid 1260 dollars twice for two properties and thay do nothing about my ac

2 years ago

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Matthew Caraway Goodyear, AZ

Too many qualification rules to abide by terrible service as well

2 years ago

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Gwen jackson Tucson, AZ

They have never addressed a claim entered 5///22 dishwasher.

2 years ago

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Gail Parker Pensacola, FL

I have NOT received by money for the stove I had that could not be fixed.

2 years ago

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Barbara LaCognata

because it took a week to get a repair man for a freezer that was not freezing

2 years ago

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Kurt Wenzel Cleburne, TX

Poor service takes long time to get a service scheduled

2 years ago

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Olivia Hernandez North Aurora, IL

Not to happy with the people they send out

2 years ago

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Michelle M Byers-Sosa Sun City West, AZ

Charged me 2 service fees for one job one tech 20 min work

2 years ago

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Juanita Coogle Louisville, KY

They deny most claims.the techs they get either dint show or call

2 years ago

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Edna Las Vegas, NV

Having problems with my water heater and they let me know what's wrong with it.

2 years ago

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Nancy Plano, TX

Repair person had 22 reviews online, and 21 of them were negative!

2 years ago

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dora Cleveland, TX

feel like the tech has no idea on what he is doing, (customer service is great)

2 years ago

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Loretta Bates Rockford, IL

My ac broke and it was going to cost me 4200 non covered cost.

2 years ago

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Henrietta Stevens Dacula, GA

They never want to pay for anything even doe they take your money each month

2 years ago

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Fred Ortiz Bellmore, NY

Takes a long time toget someone to repair item

2 years ago

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Kathy or Robert Emerson Cincinnati, OH

did not like the customer service rep total

2 years ago

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Doris Park Jourdanton, TX

Repairmen are not reliable or skilled at their trade

2 years ago

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Walter Manners Athens, GA

still waiting to get my dishwasher repair after 3 weeks

2 years ago

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Gary Gardner San Lorenzo, CA

Poor Communications with their technicians

2 years ago

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Joan Egizii Temple, TX

Oven door still not fixed. Began process mid July.

2 years ago

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Jason heyse Leander, TX

Air conditioning not diagnosed correctly I NO PAY

2 years ago

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james provost Midlothian, TX

customer service is not on the same page as your customers

2 years ago

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Elizabeth Horvat Germantown, MD

No one ever calls me back to discuss my claim

2 years ago

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Lynne Plaugher Scottsdale, AZ

i have had 3 appointments and never had a repairman show up or a phone call.

2 years ago

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Jordan Stoykov

Horrible customer support, rude people, incompetent staff

2 years ago Edited January 10, 2024

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Patty Merrimack, NH

AC way broken for 3 weeks ended up in the hosp twice because of heat

2 years ago

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Monica A. Flores El Centro, CA

I've been a Customer since 2012 and most of my claims are always denied.

2 years ago

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Jeffrey P. Dragon

dryer still not repaired and you undercut me on the cost to replace the washer

2 years ago

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christina antoine New City, NY

Hard to get things fixed and send people who can't fix the problems

2 years ago

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Susan Storer Birmingham, AL

I have not heard from them in over a eeek after three phone calls.

2 years ago

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Troy Geist

It's taken 6 weeks to get a technician to fix my refrigerator,and then you denied the the claim

2 years ago Edited January 10, 2024

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Natalia Ramos Lexington, KY

Horrible experience. Customer Service does not meet client's needs

2 years ago

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Kenneth Cook Stone Mountain, GA

The worst customer service they do not follow their own contract

2 years ago

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Edwin James Lutherville-Timonium, MD

Have had no claims at all until this time and it was not honored at all

2 years ago

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Susan SONESSON Saco, ME

It takes too much time to resolve an issue. They deny, deny, deny!!

2 years ago

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Thelma Clark Middletown, DE

They're rude not professional, and do not give good customer care

2 years ago

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Judy Coles Charlotte, NC

Poor choice of technicians they usepoor communications

2 years ago

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Ronald Wright Akron, OH

Because they always try to lowball my reimbursement

2 years ago

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Yanatha Miami, FL

They don't really fix anything. They charge a $60 co pay for minimal work

2 years ago

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Jing huang Kokomo, IN

Not very good . The technician most is not qualified

2 years ago

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Bernice Thomas Stafford, TX

Hard to get in contact with. Do not get back to you when you file claims

2 years ago

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Ramona Mc Dowell Gulfport, MS

They hire people that don't know what their doing

2 years ago

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Biltrand Andrews Austin, TX

Home warranty service is not good and cancelation procedures show be simple...

2 years ago

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M oriol Lacombe, LA

Very slow to respond in emergent situations.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

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Kristi Jackson Midland, TX

Service technicians are not available in our area

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Richard Harmon Leominster, MA

I have been waiting to get my AC system fixed for over a month.

2 years ago

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Chase Clines Cullman, AL

Why would I have to wait two months to get a new ac in the middle of the summer

2 years ago

Choice Home Warranty Reviews