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Stuart Weston New Port Richey, FL

Poor service customer service lies owes me $75 and never got my money

1 year ago

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Brandee Summerfield West Liberty, IA

No service being provided and many of the agents and a supervisor were awful.

1 year ago

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Rogene Alto, NM

Filed the claim on Nov 1 and didn't get service until November 28

1 year ago

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Cathy Williams Joppa, MD

It has been taking one month and it is still not fix fridge

1 year ago

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Melissa C. Covington, GA

Price is affordable and service/product is subpar. .

1 year ago

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Carrie Plummer New Orleans, LA

Service people sent out, are incompetent

1 year ago

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Verified Customer

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Susan Hyman Beaumont, TX

Cover very little that breaks or goes wrong

1 year ago

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Verified Customer

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Micheal K Murphy Spring Branch, TX

3 weeks now with a stopped up toilet and still no repaireman

1 year ago

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Pamela Fernandez El Paso, TX

Because I am not willing to put up with bad customer service.

1 year ago

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Lee Wright Memphis, TN

Repairman took our $65 service fee and never showed up again.

1 year ago

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Virginia Lemaster Louisville, KY

Takes to long to get anything done been without fridge for almost a month

1 year ago

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Damon Sublett Wichita, KS

Terrible coverage. Cheap repairs. Doesn't pay for full replacement if needed.

1 year ago

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Jay Kobus Green Valley, AZ

deceiving methods to avoid payment for repairs etc

1 year ago

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Bill Williams Thorndale, TX

Difficulties in scheduling, no follow-up.

1 year ago

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Stephen Kraft Canton, GA

You refuse to listen to me and the appeal process is only an appeal in name

1 year ago

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Wayne Wong Las Vegas, NV

My electric is out and they scheduled an appointment for me a week later!

1 year ago

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Susan Diaz El Paso, TX

Quick and reliable service technician very knowledgeable and professional

1 year ago

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Venita Keller Saint Louis, MO

Terrible communication, unclear policies. No

1 year ago

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Doris Butler District Heights, MD

Because some of the technicians are shady.

1 year ago

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Natasha Russell Oklahoma City, OK

My experience was horrible every time I needed home repairs

1 year ago

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Michael powell Mesa, AZ

Wouldn't finish the job. Plumber wanted $500 for labor to finish.

1 year ago

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Kerry O Smith Rex, GA

They do not honor their agree when it comes to replacing an appliance (s).

1 year ago

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Debra Richards-Bellis Lyman, SC

Poor coverage to no coverage for legit appliances and poor help

1 year ago

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Christine Grantham Houston, TX

Engineers are very good. But company doesn't like paying out for repairs

1 year ago

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Patricia Grovetown, GA

Disappointed in their inability to resolve issues.

1 year ago

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Gozelski Kay Salisbury, NC

So far, problem not solved. Very unresponsive.

1 year ago

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Harold Decuir San Antonio, TX

Ridiculous reason for denial "customer did not know what caused the problem"

1 year ago

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Deborah Walker Upper Marlboro, MD

Am still waiting for stove fan repair over three weeks

1 year ago

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Lottie Flath Lake City, TN

They caused an issue and then refused to pay For it

1 year ago

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Viki Powell Theodore, AL

Lack of communication of denied services

1 year ago

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Teresa Leavell Ozark, AR

Very slow response in addressing claims! Poor communications!

1 year ago

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Estelle M Savage Holiday, FL

Waiting for choice to put a valve in the back of my refrigerator

1 year ago

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Spencer Kansas City, MO

Doesn't screen contractors for best service

1 year ago

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Darene Street

First incident handled within a week. However, the leaking fridge from early this month is still leaking and not repaired.

1 year ago Edited January 10, 2024

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Trent Roanoke, TX

Lack of communication and timeline to get things fixed.

1 year ago

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Edward Wetherell Bridgewater, VA

Fixed garage door but only covered half of cost.

1 year ago

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Sean Leatherberry Philadelphia, PA

Not one item I have placed a claim on has been fixed

1 year ago

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Tamara Russell Monticello, AR

Slow response. Didn't address my concerns in a timely manner

1 year ago

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Glenn Zidek Evans, GA

I renewed for 3 years 3 weeks ago and haven't received a new booklet

1 year ago

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John hinshaw Davenport, FL

Didn't cover my heat pump have proof they covered at least 3 others in my area

1 year ago

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Murrell Garland, TX

I had a leak and they weren't able to fix and won't cover it.

1 year ago

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Linda Dunn Knoxville, TN

I have had no air or heat for over a month they have not fixed it

1 year ago

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Terry Smith Euless, TX

Repair was not performed. Claim is still open after 4 weeks.

1 year ago

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Lisa Smith Dallas, TX

Because may claim is incomplete and no one has called me back.

1 year ago

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Heather Pay Idaho Falls, ID

They don't return telephone calls from their customers.

1 year ago

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Walker Norfolk, VA

I tried to use my warranty but they denied me.

2 years ago

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Verified Customer

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ELIZABETH ROGERS Saint Bernard, LA

They have not returned to fix the problem

2 years ago

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Joanne Huebner Green Bay, WI

Response time for claims is not very good.

2 years ago

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Randy Mainini Spring Hill, FL

Very slow response & you don't talk to a person

2 years ago

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Paul Scarpa New Hyde Park, NY

Not trustworthy at all. Always looking for a way not to pay.

2 years ago

Choice Home Warranty Reviews