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Verified Customer

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Trina Miller

My third experience with Choice One and I’m still very satisfied. Each time There has been a quick appointment set up, the technicians show up on time, and have done excellent work! Choice One has been a great choice for me!

3 years ago Edited January 10, 2024

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Verified Customer

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Craig Vandemark Wilson, NC

Service is/was great! Sears appliance and Sears could make a Svc call in 30 days. Choice was here in about 3/4 days and fixed the problem. However, I’m NOT happy with their sales department. Not knowing when my policy would renew I called and ask. The man told me it would renew in October and then talk to me about updating my plan. I thanked him and said I would call back in October. The next morning I found that he had charged me $450 which I had not authorized clearly. I called several times and got the runaround between different departments. After three days someone from billing. Listen to my story reviewed the tape of the phone call and then refunded the charge. So my problem was sales is a hard sell place don’t like that and when you call and they are busy they put you on a next available call back and after two days they never called back.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 11th, 2021

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Verified Customer

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Janice Nixon Birmingham, AL

Great service, timely service as well. Customer service was excellent and was very knowledgeable about the job. They provided excellent feedback and did not hesitate on getting me in touch with the company that I needed to get the job done.

3 years ago

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Verified Customer

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Margaret Harder Summerville, SC

I called and made the appt. and was not aware of the first appt. due to it being my first time using my coverage. So, they called me and rescheduled. This time was so awesome. They were here and assessed the ceiling fan's problem. It needed a switch replacement. They were back within an hour and fixed my ceiling fan and was on their way.

3 years ago

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Verified Customer

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Kathy Hartwell, GA

Everything they promised has been followed through on. The work has been excellent. In a short time, someone was sent out to fix the air conditioner. It has been working great ever since. I think it is the best choice. Everyone is super helpful.

3 years ago

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Verified Customer

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S Round Rock, TX

Customer support responds quickly but there was once a mix up on the date. I got emails saying one time and then a phone call that said sooner, which as a good thing. I find it easy to use as a homeowner. The people that do the work are great. It is not a people problem, it is the system.

3 years ago

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Verified Customer

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Amy Wake Forest, NC

You guys have good advertising. I was looking into a different company when their ad popped up. The service is fine. When I use the warranty, you are very responsive. Someone came out quickly to take care of my air conditioner. You aren’t really good about reimbursement and that is the one thing I don’t like.

3 years ago

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Verified Customer

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Lesele Sandy, UT

Less expensive than many others I’ve seen. I appreciate that they are affordable. I strongly suggest this company. They are wonderful. They know what they are doing. They seem to deliver on everything that we’ve asked. I have put in several different claims and they get someone here within a couple of days.

3 years ago

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Verified Customer

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Beth Toy Las Vegas, NV

They are prompt with their service and I feel they are very reasonably priced. We just had our air conditioner fixed. There are a lot of places that would've tried to convince us we needed a new A/C, but Choice Home Warranty sent a wonderful company they told us exactly what was wrong and fixed it in no time.

3 years ago

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Verified Customer

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G. Bryant Pensacola, FL

Choice warranty was very professional, and on time. It didn't take the guy hardly any time to come to my home, and do the work. He cleaned everything up, and took it out to the trash. He left everything neat, and tidy like he found it. I was very pleased.

3 years ago

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Verified Customer

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Kimberly Wilson Broadway, NC

My hot water heater went out and I called them . My hot water heater had to be replaced and was done so in a timely matter.. technician JT was very friendly and kept me in the loop from beginning to end ..I would definitely refer Choice Home warranty to anyone... in

3 years ago

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Verified Customer

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Nancy Tillman Saint Petersburg, FL

My air quit in 90 degree weather. Although we couldn't quite get together on a day for the repair man to come on Monda6, they reworked the. Schedule for Tuesday. The repair man went 110% to identify the problem and get it fixed that day

3 years ago

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Verified Customer

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Vyna Queen Creek, AZ

Everything is taken care of promptly. When it was a hundred and ten degrees here in Arizona, the air conditioner went out and they came out right away to fix it. The other company I had wasn’t responsive and companies would not accept them.

3 years ago

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Verified Customer

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Donna Frisco, TX

Never had a reason to think they are untrustworthy. I am always pleased with the service. They have always done the work. I never have a bad experience. I think it is better than actually paying people to come out on my own. It is easier. I would definitely recommend them.

3 years ago

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Verified Customer

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Thomas And Andrea Greeneville, TN

Everything I’ve had serviced has been excellent. My air conditioner wasn’t cooling properly and in a very short time they had someone sent out and fixed. It has been working great ever since. The representatives are very good and helpful.

3 years ago

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Verified Customer

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Marc And Joan Charleston, SC

The best home warranty service available. Customer support is pretty cordial and easy to get a response from when needed. The technician that was assigned to me when our AC went out was able to get the issues resolved with a two hour period. Everything I’ve had done by choice has been fine except one time a service was technician wasn’t great.

3 years ago

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Verified Customer

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Aaddia Florissant, MO

They offer the best value for home warranty but both times I’ve used the warranty they first time the person didn’t show up and I had to have a follow up to take care of the problem and then everything worked fine. The technicians that have come out have been very knowledgeable about their work.

3 years ago

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Verified Customer

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Anonymous Salem, OR

I would recommend Choice to anyone that needs it. It takes a big load off financially. It is there when you need it and the technicians are knowledgeable and polite. They are a great company to work with. I appreciate them so much. They are good at what they do.

3 years ago

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Verified Customer

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Ira Henderson, NV

The few instances I’ve had to use the warranty, they have been extremely responsive. The last time it was because the garbage disposal wasn’t working and a tech was sent out within 24 hours and it was replaced within minutes. The technicians have been courteous and respectful.

3 years ago

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Verified Customer

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John Clearwater, FL

Every time we’ve sed it, it has been fine. The couple of times they have done a pretty good job. The last time was for a plumbing problem. I went on the internet in the evening and the next morning they were there. It has paid for itself.

3 years ago

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Verified Customer

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David Fayetteville, NC

Excellent customer service. It has been very convenient to schedule something. They come out immediately. Within 72 hours. I don’t know I waited so long and stayed with someone I was totally unhappy with instead of switching to Choice.

3 years ago

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Verified Customer

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Carol Collierville, TN

There are some things I don’t understand, like why they only offered five hundred dollars for a brand new oven that couldn’t be replaced. That was a bad experience but when I had the garage door opener repaired, that was a good experience. The guy got here pretty quick and knew what he was doing. The person that came out to look at the Air Conditioning was nice and explained things. He was helpful.

3 years ago

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Verified Customer

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Vivian Las Vegas, NV

The company was very responsive and quick to assign a vendor to the open case. All the service vendors we encountered are very responsible and nice. They were quick to help us submit report and make part purchases. Overall, very satisfied with the experience. The price is very reasonable as well.

3 years ago

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Verified Customer

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Ash Tiwari Leesburg, VA

CHW loses a start because of not covering the 80 gallon capacity water heater tank (they stop at 75). 80 gallon water heater tanks are fairly mainstrea in single family homes nowadays, and knowing this "cap" may have led me to not signing up. This fact is something that also holds me back from an EXCELLENT on quality/value, and a 10 on the Recommendation scale.

3 years ago

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Verified Customer

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JOANN PARKER Albuquerque, NM

They came when I needed their help with my dryer and again with my refrigerator. They are professional and take good care of their clients. I appreciate all they do and I have referred a friend to them and she is happy with them also.

3 years ago

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Verified Customer

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Laverm Young Denton, TX

It is a great company however I don't think the senior members of the company understand what the employees at the lower levels are doing. The company advertise they will help you replace or repair you system. That is a little deceptive. I recently lost my frig. Choice selected repairmen said it could not be repaired economically. Choice then offered to replace my Frig with an apartment style Frig and side they would only pay $200, I was responsible for the rest. I have a 3500 sq ft home and had a top of the line Frig in the home. Replacing it with an apartment Frig was an insult to me and should have been the same for your company. Scheduling an appoint normally take about 5 days. The company does not do emergencies. It appears if you train your customer service reps to provide upfront amounts they can pay to replace your items, this would add to the value of the company. Starting low and making the consumer haggle with them to get the best price is a poor business practice. It makes the company look as if they do not care for their customer. I should know as I have an MBA in business. Of course there are others that are worse, which is why I switched to Choice Home Warranty. My rating does reflect how easy it is to set up a repair request, that is probably one of the highlights of the company. Easy to use and prompt response (about 24 hrs). Fix your customer service rep who deal with the public during the replacement process and you will have a five star company..

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 8th, 2021

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Rachel Miller Lithonia, GA

I moved into this home and the microwave didn't work. Choice sent out the appliance company that fixed the microwave. It only lasted one day. The appliance co came out several times before they said, that they fixed the microwave, but you should purchase a new one and install it. The door is the issue. Not sure if that even makes sense. I should have just used the $65 towards a new one up front. From this issue, I had to call about the wall plugs, and the electrician replaced all of the wall plugs, but never really answered my question. Why don't you just add more wattage to the box in the basement for this issue? Not sure of how I feel about Choice at the moment. I do know that a home warranty is needed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Verified Customer

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Lidia Jibodh Smithville, TX

The reason why 5* is because when I have a problem with a company that was dispatch they will take care of the problem and send me another company. A issue that is very important 2 me. Customer service including Managers are very understandable and patient.

3 years ago

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Verified Customer

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Joseph Stanislawski IL

Choice home warranty although automated eventually performs the deviate hand and the automation will take you to a second insured item and emails are sent to you immediately to inform you about your technician and all service time involved!

3 years ago Edited January 10, 2024

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Verified Customer

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sharon neu Norcross, GA

My first time to use the service and I could not have been happier! I needed the kitchen faucet replaced, fluid master water pumps replaced in the commodes and components in the delta faucets to stop dripping. My service was professional and very polite. He came and assessed the repairs and setup appointment to do the work.

3 years ago

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Verified Customer

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Al Fitz Hagerstown, MD

Choice has done an excellent job. A few weeks ago they replaced the ice maker in our refrigerator. This week they replaced our garbage disposal...Both times the techs were great and did an excellent job....Very happy with Choice...

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Verified Customer

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Linda B Hostetler Sarasota, FL

I gave a high rating because when I needed them, they came through like a rock star! The company they sent out, was amazing. seeing the bind I was in, they were willing to come to our home at 9:00 PM to get us back up and running!

3 years ago

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Verified Customer

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Barbara Carter Salem, OR

Quick and efficent. The repairmen that made repairs were friendly, very knowledgeable about the appliance they were working on. The also did not leave a big mess and gave instructions on how to prevent the problem from happening again.

3 years ago

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Verified Customer

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Jacquelyn Hamrick Dewey, AZ

I called to get help with my air conditioner. The person on the line was very helpful and found a company for me right away. Unfortunately I needed a part that had to be shipped. Thank goodness it wasn‚Äôt I‚Äôm the 100s yet.

3 years ago

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Verified Customer

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Brittany Tanner Ooltewah, TN

Easy to navigate and communicate with. However the quality of contractors they send are subpar. Scheduling is always an issue with them not showing up at the slotted time. We are currently over a month in trying to get our fridge and AC fixed. Parts needed to be ordered and now we can't get the repairmen to call us back.

3 years ago

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Verified Customer

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Don E Clark Springfield, MO

When I called and made our claim on our Air conditioner they were right on it finding a company to do the repair. Within a few days our air conditioner was up and running. It would have been sooner but we had to arrange a time to be off work. I have recommended choice home warranty to others.

3 years ago

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Verified Customer

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Carolyn satterfield Texarkana, AR

Every time I file a claim they respond promptly. I have been satisfied with each claim. There is one exception. My washer went out and they chose to replace it . It would cost to much to much to repair which was fine . But it was going to take thirty days to send an e-card payment to Lowe‚Äôs before I could put toward a new washer.

3 years ago

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Linda Las Vegas, NV

Their customer service team is very responsive. I had one issue where the locks were changed on my house and I didn't realize that Choice would have covered the leaking of my new house when we moved it and wouldn't honor the receipt when I turned it in, so that was a bummer. On the other hand, my air conditioner wasn't working great so I called them and got an appointment immediately. They had it fixed within 2 days and now it works great! The technicians they send out are very good.

3 years ago

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Verified Customer

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Rose Garland, TX

Every time I put in a claim for a repair I get good results. Customer care people are good to you and you can do everything online which is convenient. When my microwave and the pump in my pool stopped working, they came and fixed it immediately. Overall, they are a great company.

3 years ago

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Verified Customer

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Anonymous Hampton, VA

Choice Home Warranty is a good company. I never have to worry about them getting my calls. I've used them a couple of times for my air conditioner and my stove and now they work great. The workers always come on time and fix everything easily.

3 years ago

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Verified Customer

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Jeffrey Cave Creek, AZ

I decided to go with Choice because I needed security in case something breaks in my home. I just started with them, but so far they are very responsive. I used the warranty once and a worker came out and fixed what we needed - everything worked out well.

3 years ago

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Verified Customer

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Alison Fort Worth, TX

Choice Home Warranty works to resolve your issues quickly. Just recently, my furnace went off and I submitted a claim online. The next day I got an appointment and they came out early and got it all taken care of. I'm very pleased with them!

3 years ago

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Verified Customer

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Sandra Memphis, TN

I get good customer service from this company and the people they send to my house did a great job on fixing my heater. They were quick to approve my claim and the company they sent were really courteous, fast, and reliable.

3 years ago

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Verified Customer

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Deanna Atlanta, GA

We have only had one issue that needed to be covered under their warranty and it was resolved pretty quickly. The AC was low and a tech came out to check it out. The whole issue was resolved in a day or two. I have no complaints with Choice because they handle things very quickly.

3 years ago

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Verified Customer

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Anonymous Crownsville, MD

I chose Choice Home Warranty because I wanted my home covered if something bad happened. I've used them a couple times to get things replaced. Once I needed my stove replaced and they gave me an amount of money to replace it, but I wasn't satisfied with the amount offered. For the most part, the technicians are good but about 20% of them don't even try and don't know what they're doing.

3 years ago

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Verified Customer

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Lavasha Snellville, GA

Normally when I have a problem, it gets fixed quickly. I had to use my warranty when I had a plumbing issue. The guy came out and fixed it quickly. I like that there isn't a lot of back and forth because they just come right out and fix the issue, and give advice for any other issues that may occur.

3 years ago

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Verified Customer

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M Ocean City, NJ

The price is what drew us to Choice Home Warranty. Their staff is courteous and professional. I had to call for two different services and the people that they sent came out on time and as scheduled. On top of that, they were very competent and were able to fix my problems.

3 years ago

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Fred Dover, DE

I don't have any complaints about customer service. One time, we had a problem with our hot water heater and a serviceman came out and said it needed to be replaced. Choice agreed it needed to be replaced and said they'd give money to help replace it. I paid the service technician $450 to replace it, but Choice never reimbursed us. It's been 2 years and I complain to them about it, but never hear anything back from them. One nice thing about the company is that if they can't find a technician within 24 hours, they allow you to find one yourself.

3 years ago

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Verified Customer

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Anonymous Glendale, AZ

I went with this company because they had a good price and great reviews. Their customer service gets right on my problems and the people they send do a good job. When I had an electrical problem, the electrician came to figure it out, then fixed it immediately.

3 years ago

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Verified Customer

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John And Norna Fayetteville, AR

We were having trouble with our washing machine and couldn't figure out what to do. We called choice and they sent a guy who figured out the problem immediately. He was very polite and knowledgeable - we felt very comfortable having him in the house.

3 years ago

Choice Home Warranty Reviews