star star star star star

tommy bach Denver, CO

Ryan was awesome. Thanks for fixing my A/C so I could cool down in this heat. Very friendly guy.

2 years ago

star star star star star

Leroy Blue Tampa, FL

The technician was very professional and a nice guy but he did try to get over on me

2 years ago

star star star star star

Gloria Branch Atlanta, GA

Technician was courteous, knowledgeable and explained everything so I could understand the process.

2 years ago

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Bruno Ociepka Swannanoa, NC

The guy who came and fixed our fridge turned out to be very professional and did a great job..........so far so good.

2 years ago

star star star star star

Rachel Pace Loganville, GA

They have always been great at getting the problem solved with great contractors

2 years ago

star star star star star

Danny Bonanni Beach Haven, NJ

the rep and service agent was very professional and spot on as to service and remedy.

2 years ago

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TK Wehberg Selbyville, DE

If I could rate as -0, I would. !!! Waste of money. So many exclusions that it’s not worth purchasing but the sales person will make you believe that everything is covered. Just be cautious.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 25th, 2022

star star star star star

Gregory Oswald Lexington, SC

Ease of filing a claim + fast response by CHW Repair company TOP NOTCH !!!!!!!!!!!!!!!!

2 years ago

star star star star star

patricia davis Peoria, IL

He was very friendly and helpful. He explained everything I needed to know about my policy.

2 years ago

star star star star star

Irma Gossard Brandon, FL

Technician was here today and was very knowledgeable and helpful. I would highly recommend.

2 years ago

star star star star star

Curtis York Tucker, GA

I’ve never had a problem with Choice Home Watranty. They have always delivered great service.

2 years ago Edited January 10, 2024

star star star star star

dpharo Montgomery, AL

Always answer my request. The times I needed someone, they were out in a few days.

2 years ago

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Rebecca Deemer FL

Fast friendly service very happy with how quickly the service provider contacted me after I reported my claim.

2 years ago

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Lawrence Chester Goodyear, AZ

I like that they are available 24/7 . I don’t like they say they will repair or replace any appliance that breaks but they have so much of parts to appliances that they don’t cover.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Craig M. Garrett Atlanta, GA

At first I loved Choice. Then as I started making claims when things broke they always seemed to find some obscure claim as to why it wasn’t covered. This isn’t what the said when they were selling the policies.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Cindy Guzman Philadelphia, PA

Hot water heater broken no hot water and it will take a week to fix. Not very happy with how getting things fixed go. Quick to get your money but not to fix things. Horrible service

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

star star star star star

Margaret Ayers St Louis, MO

So far good. Next I’ll see how fast I get my reimbursement check to pay for last claim.

2 years ago

star star star star star

Heather Rose Dillon, SC

Easy to sign up . Price is very responsible for full coverage. Sales rep was very nice.

2 years ago

star star star star star

Debra Vicknair Chalmette, LA

Met and exceeded my financial needs with numerous discounts to fit my budget and needs.

2 years ago

star star star star star

Bami Rufai Greenbelt, MD

The staff were polite and quick to connect me to a Technician. They made sure they follow up.

2 years ago

star star star star star

3ceekay Laurel, MD

ECO Drains & Plumbing gets high marks for communication, punctuality, and professionalism.

2 years ago

star star star star star

Kevin Heckaman Wesley Chapel, FL

They took care of getting our pool repaired in a timely manner and the technician was great

2 years ago

star star star star star

J. Bostick Lake Worth, FL

I needed a plumber to deal with a leak and had one remedy the issue within 24 hours…. Thank you.

2 years ago

star star star star star

Florenceadegbenle Katy, TX

It was a wonderful experience. They kept to time and the plumbing service went on smoothly.

2 years ago

star star star star star

Dana Deal Oklahoma City, OK

Your representative, Jerry T, was very thorough and able to answer all questions.

2 years ago

star star star star star

Beth Fassler WA

It was super easy to tell my rep what we wanted to cover and handle the payment.

2 years ago

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Bonnie Pikesville, MD

every time I needed service Choice was there. However, I had a major plumbing problem and could not get help. It was in the evening.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

star star star star star

Samantha Southampton, PA

I received excellent customer service and unbeatable pricing when I signed up for my new policy.

2 years ago

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Christine Thompson Pittsburgh, PA

We just bought our house on 2/16. Everything was working. On Saturday 4/30 I noticed that our hot water tank was leaking at the bottom. You all denied the claim. I thought it would have been covered.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 5th, 2022

star star star star star_border

Rose M Reed Katy, TX

I have had good experiences and bad experiences with Choice. This particular one was mistake free, so it was ok.

2 years ago

star star star star star

Linda Montgomery Oklahoma City, OK

Quick service. Technician was great. Got emails and phone call of when he was coming.

2 years ago

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DEBRA J RISHER Long Beach, MS

Very prompt in assigning the techs, just not happy with the service fee going from 60 to 85 dollars.

2 years ago

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Keith Garner Stafford, VA

We initiated a claim for our HVAC and Choice did not/will not authorize the technician to run tests to identify the issue to resolve the matter. There service and compassion is horrible!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 4th, 2022

star star star star star

Holly Holmes Kings Mountain, NC

CHW is super quick with notifications and answering claim needs. Well worth the cost.

2 years ago Edited September 21, 2022

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Maxine Price Moore Cincinnati, OH

The timeliness in attending to issues surrounding repairs and replacement of appliances were satisfactory.

2 years ago

star star star star star

DIANA CARTER Jacksonville, FL

On time, very knowledgeable and courteous. Got the job done and beyond. Very clean.

2 years ago

star star star star star

Claudia Gomez Cape Coral, FL

The company who fixed the AC were very professional and I am very happy with the job they did .

2 years ago

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Kim Weisenburger St. Marys, GA

I feel Choice continues to fall short of meeting their contract. I have had to replace a dryer which cost $400 over what choice offered and refrigerator that cost over $1000 over Choice's offered.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

star star star star star

LDA 3604 Maryville, TN

Excellent Service.. Assigned my claim quickly and the Service team did an excellent repair.

2 years ago

star star star star star

Christine Chang Brooklyn, NY

Positive. The company is knowledgeable about there work and what they are responsible for.

2 years ago

star star star star star

Mark Speak Sacramento, CA

Was happy with what is covered person answered all my questions. Happy with the rate.

2 years ago

star star star star star

Tanya Ellis Chicago, IL

Awesome 😎 great customer service ❤️🖤💚a great deal always ❤️🖤💚

2 years ago Edited January 10, 2024

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S Hayes DeBary, FL

Easy to make a claim online and to talk to a representative on the phone. Choice is very accommodating.

2 years ago

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Trisha Chandler Wylie, TX

I was told our service call was 65.00 when I bought this warranty and was charged 75.00 I feel like I was mislead to agree to a warranty price then it was changed when I used the services.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 3rd, 2022

star star star star star

Anna Schultz Phoenix, AZ

The process was easy and we couldn't believe how fast they got someone out to fix our AC.

2 years ago

star star star star star

Karen T Indianapolis, IN

We love this company. Their quick to help you out. I wouldn't change to another company at all.

2 years ago

star star star star star

Virginia Branson Pelham, AL

So easy to make a claim. The technician they sent was on time, skilled, personable, and honest.

2 years ago

star star star star star

Suzy Carson Salt Lake City, UT

We just purchased coverage. Brandon was delightful to work with when getting set up.

2 years ago

star star star star star

Daphne Baskins

Very coursety and professional. They valued my opinion and answer. They're amazing

2 years ago

star star star star star

Sonya Hutchison Philadelphia, PA

They responded quickly to my claim, and a technician followed up the next morning.

2 years ago

Choice Home Warranty Reviews